Bogot Jobs

SutherlandHQI 83

Company Description We are  One Sutherland  — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NiCE NTR-x platform, and for delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle, from the sales-to-services transition through project closure, working with Architects, Project Managers, R&D, Customer Support, and clients. Key Responsibilities • Install, integrate, and configure the NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs. • Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented. • Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities. • Assist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment. • Provide technical expertise across the NiCE product suite (solution design, technical support, quality assurance, and application overview) throughout every project stage. • Report and escalate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when required. • Maintain regular, proactive communication with customers and management on progress, risks, and technical updates. • Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands. • Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes. Qualifications Mandatory Skills/Experience: • Experience in the Financial Services / Banking domain. • Hands-on experience with NiCE or other recording solutions (e.g., Verint): installation, configuration, upgrades, and maintenance on Windows and cloud platforms. • Microsoft Windows Server / OS knowledge. • IP / SIP communication analysis and a strong telephony background. • Networking fundamentals: 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers. Senior Professional Services Engineer (NTR-x)  • Troubleshooting with sniffers and analysis tools such as Wireshark, log analysis, and other network-testing utilities. • Basic scripting: query and update knowledge (SQL / shell). • Strong customer-facing skills: able to lead technical discussions, manage stakeholder engagement, and represent NiCE in client meetings.   Good to have: • Telephony & Integration: Recording / telephony integration experience with PBX, switch, and ACD vendors, including Avaya, Cisco, Microsoft Teams, and Amazon Connect. • Cloud & Virtualization: Cloud experience with AWS (primary) and Azure. • Virtualization on VMware and Citrix. • Advanced Solutions:  MDC, LDAP, SSO, and ACD integrations. • Database migrations. • Disaster Recovery and High-Availability designs. • Microsoft Security: Active Directory, Domain Controllers, Group Policy, and DNS. • Security policies, hardening, and encryption. • Certificate Authority and EFS. Added Advantage: • Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure. • ​​​​​​​Microsoft SQL Server (2012 and above): installation, configuration, administration, backup, recovery, and maintenance Additional Information This is a hybrid position in Usaquén, Bogotá, Colombia (North Point, Torre Krystal Building: Cra 7 #156-10)

MastercardHQI 81

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Financial Planning & Analysis Overview The FP&A function manages all aspects of management reporting encompassing budgeting and forecasting, strategic and customer planning. This includes the management and execution of the corporate reporting and planning requirements. This position is responsible for supporting the Director and Vice President across a broad spectrum of strategic processes and initiatives while managing and executing the day-to-day business reporting and planning requirements Role • Support the financial close process through the analysis of P&L variances against budget, forecasts, prior year actuals, key business drivers, and initiatives. • Implement and maintain processes to ensure effective and timely generation of forecasts and budgets. • Support the development of the business plans and work to develop the annual plan and budget process. Also be responsible for incorporating accurate data upload into the Hyperion budgeting and forecasting tool • Generate pertinent performance information and analysis on key P&L drivers. Identify and communicate risks and opportunities. • Support the Preparation of management reporting packages and financial presentations for Regional Management and other ad-hoc business reviews. • Respond promptly to ad-hoc requests for information and analysis. Develops and/or continues improvement in corporate financial analysis and reporting Communication & Impact & Influence • Influences and negotiates with the respective Regional/product teams who may have divergent objectives in relation to their respective business P&L. This involves challenging their assumptions to direct and shape their submissions • Ensures that Finance is closely integrated with, and positively supports the business providing managers at all levels with the necessary information to make good business decisions; works with the management team in the development and implementation of short and medium term strategic and tactical plans and provide the financial input required to that process. Experience/Education: • Chartered Accountant or CPA or MBA, with advanced knowledge and experience with all phases of financial planning and management… 3-4 years of experience • Good knowledge of Business Intelligence tools and experience with financial systems/applications (e.g. Hyperion and Oracle) • Strong analytical and proven problem solving skills • Self-motivated with a proven track record of delivering success while operating in a team environment. • Ability to deliver results in a fast-paced environment with a sense of urgency and accuracy • Ability to manage multiple activities of different nature in a condensed timeframe • Excellent communication and presentation skills • Broad understanding of all the different areas of finance • Good understanding of reporting, forecasting and budgeting techniques. • Strong strategic thinking and business understanding. • Strong relationship management and networking skills. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

MastercardHQI 81

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Total Rewards-2 Overview • Review and evaluate compensation proposals for new hires, promotions, and transfers. • Ensure offers are aligned with internal pay structures, external market data, and compensation strategy. • Provide guidance to Talent Acquisition on compensation-related issues. • Support Total Rewards Partners in reviewing and approving compensation offers • Conduct regular analysis of external market data and compensation trends to help provide up-to-date recommendations. • Utilize compensation survey data to gather market insights and trends. • Ensure compensation proposals maintain internal equity, adhering to company guidelines and pay structures. • Continuously evaluate and improve processes for reviewing and approving compensation proposals. Role • Provides ongoing program design and analytical support for Mastercard's Total Rewards programs • Develops reports and conducts analyses to track the success of the compensation offer process • Evaluates and recommends improvements to analytics processes and/or tools • Analyzes quantitative and qualitative rewards market trends and best practices to identify implications for relevant rewards programs • Works with GBSC-HR on the effective management of Total Rewards data and technology in Workday and third party systems. Has expertise in Total Rewards systems and process flows Participates in a robust peer review process and guides junior level colleagues and applies judgement regarding when to escalate issues or concerns All About You • Extensive experience analyzing internal and external market rewards programs and competitive practices • Consistently delivered accurate, high quality and well-organized reports on rewards metrics and data • Created and delivered Total Rewards communications to business unit/market stakeholders • Demonstrated knowledge of market and internal best practices Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

VisaHQI 83

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Come join Visa to be the steward of one of the leading Brands in the world. The Andean Marketing Consumer Director is responsible for defining, leading, and executing the end-to-end Core Marketing strategy across the Andean Region (Colombia, Ecuador, Peru, and Venezuela), with the objective of driving business growth, brand preference, and Visa usage among consumers, in alignment with global and regional priorities. This role acts as the strategic integrator across brand, business, audiences, and partners, ensuring consistent, relevant, and measurable marketing execution across markets, combining creative excellence, analytical rigor, and strong commercial impact. Responsibilities: • Leads Core Marketing strategy for Colombia, Ecuador, Peru, and Venezuela, ensuring regional consistency with local market relevance, and maximizing the impact of marketing investments through a B2B2C, data-driven, consumer-centric approach. Strategy & Growth • Define and lead the annual Core Marketing strategy for the Andean Region, aligned with business objectives, brand equity goals, and revenue growth priorities. • Translate global and regional strategies into clear, actionable local plans tailored to each market. • Develop differentiated value propositions for Affluent, Mass, Gen Z, Gen Alpha, SMBs, and Mainstream segments, grounded in consumer insights and performance learnings. Brand & Consumer Experience • Act as brand steward for Visa across the region, ensuring consistency, cultural relevance, and adherence to global brand standards. • Lead the development of fully integrated campaigns (ATL, digital, social, partnerships), optimizing the end-to-end consumer journey. • Lead the Andean Social Media strategy to elevate Visa’s digital presence and brand positioning—strengthening relevance and engagement across markets by scaling always‑on content and social storytelling that amplifies Visa-led initiatives and drives cross-country synergies. • Define and lead a regional sponsorship asset strategy across priority cultural territories (sports, entertainment, gastronomy, gaming), managing a structured portfolio of activation platforms by market and segment to ensure brand consistency, local relevance, and scalable execution—clearly delineating Visa‑led versus client‑led activations to maximize impact and efficiency. • Co‑create with issuing banks and merchants a joint activation agenda that transforms sponsorship rights into monetizable, client‑ready experiences—designing modular activation packages (e.g., hospitality, experiential programs, card designs, digital and on‑ground mechanics) that strengthen partnerships, accelerate go‑to‑market execution, and drive incremental revenue and business results. • Frame and conduct analyses and research needed to support annual strategic plan and/or marketing plans development. • Enable a tightly integrated, symbiotic model between Core Marketing and Marketing Services that converts brand strategy into client‑led activations, accelerating monetization and sustainable revenue growth across the region. • Continuously scan and adopt marketing best practices across local, regional, and global markets—drawing insights from payments, fintech, and adjacent industries—to inform strategy, elevate execution, and keep Visa at the forefront of digital and brand innovation. Performance, Data & ROI • Own the marketing budget, including planning, investment efficiency, spend control, and ROI tracking. • Define and monitor Core Marketing KPIs and OKRs, clearly connecting marketing activity to business and transaction outcomes. • Partner closely with Analytics, and Media teams to optimize performance and generate actionable insights. Cross-Functional Leadership • Serve as a central connector across Marketing, Sales, Product, Merchant Solutions, Analytics, and regional teams. • Work closely with the Marketing hub team regularly on brand and initiative direction, business measurement and financial tracking. • Develop and manage Andean Region Digital Marketing Strategy, localizing regional strategy design, selecting strategic consumer journeys relevant to the market, utilizing VMP Segmentation engine to select key segments for activation, aligning program main KPIs and OKRs. Deploying communication best practices, identifies and generates new local learnings, identifying UX /Campaign tech requirements, creating, deploying and optimizing campaigns in partnership with Media Manager, Analytics and Platform Director, owns activation calendar considering analytics inputs and prior campaign learnings and monitor overall campaign performance and correlation results connecting the dots from Visa Transactions, Campaign, Research, Media and Google reports. • Identify and unlock growth opportunities with internal stakeholders, clients, and partners. • Ensure strong governance, compliance, and adherence to Visa’s key controls and marketing processes. Agencies & Team Leadership • Lead and elevate the performance of creative and media agencies, driving strategic thinking and creative excellence. • Lead marketing strategy and campaign development, including media plan execution, digital partnership and engagement, and social strategy and execution for the different consumers marketing initiatives for the market. • Inspire, develop, and empower the Core Marketing team, fostering a “Go Beyond” culture, accountability, and high performance. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD Preferred Qualifications: • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD • 12+ years of brand and digital marketing experience • Demonstrated track record of developing marketing strategies based on business objectives and executing marketing programs that delivered measurable business results. • Experience managing and motivating external partners, including agencies and clients. • Written and verbal communication skills and able to present with impact in English and Spanish. • Experience working with financial indicators to measure business performance including ROI and accurately forecasting sources of cost, revenue and risk with an ability to summarize business and financial data in a useful manner for planning and decision making. • Demonstrated teamwork and relationship-building skills. • Ability to structure and manage complex projects and processes with multiple stakeholders at both senior and junior levels. • Advanced planning, organizational and problem-solving skills. • Exceptional project management skills and can drive consensus in cross-regional and cross-functional teams. • Experience working with Andean Region FinTech’s, digital companies, trade and/or financial institutions is preferred but not a requisite. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

SanofiHQI 81

Título del Puesto: Regulatory Affairs Associate • Ubicación: Bogotá, Colombia • Modelo de trabajo: híbrido Acerca del Puesto Como Regulatory Affairs Associate serás responsable de elaborar expedientes para variaciones de LCM (CMC, etiquetado y asuntos administrativos) y renovaciones, de acuerdo con los requisitos locales para todas las categorías de productos, incluidos biológicos y vacunas, así como preparar respuestas a requerimientos de las autoridades sanitarias (HAQ), siguiendo las estrategias definidas por CRM. También gestionarás y harás seguimiento al plan de radicación, asegurando su alineación con las prioridades de la filial y los plazos establecidos según el tipo de proceso. Además, generarás y propondrás estrategias regulatorias para la presentación de variaciones de CMC y coordinarás las actividades de los recursos internos y externos involucrados. ¿Listo para comenzar? Únete al motor de la misión de Sanofi, donde la inmunociencia profunda se encuentra con una investigación audaz impulsada por IA. En I+D, impulsarás avances que podrían convertir lo imposible en posible para millones de personas. Acerca de Sanofi: Somos una empresa biofarmacéutica impulsada por I+D y potenciada por IA, comprometida con mejorar la vida de las personas y entregar un crecimiento convincente. Nuestro profundo entendimiento del sistema inmunológico y pipeline innovador, nos permite inventar medicinas y vacunas que tratan y protegen a millones de personas alrededor del mundo. Juntos, perseguimos los milagros de la ciencia para mejorar la vida de las personas. Responsabilidades Principales: • Elaborar y enviar expedientes regulatorios : preparar dossiers de variaciones LCM (CMC, etiquetado, administrativas) y renovaciones para todas las categorías de producto (incluidos biológicos y vacunas), cumpliendo la normativa local y los plazos. • Gestionar el plan de radicación : dar seguimiento al plan de envíos, alineado con las prioridades de la filial y los tiempos según el tipo de proceso. • Verificar y completar la documentación : revisar la integridad de los CP y recopilar lo que falte (CMC, certificados GMP, poderes, documentación clínica/no clínica, farmacovigilancia, artes finales, muestras, etc.), incluyendo traducciones cuando se requiera. • Evaluar riesgos y asegurar la calidad : realizar evaluaciones de riesgo y viabilidad técnica antes del envío, anticipando posibles requerimientos de las autoridades para evitar retrasos. • Responder a las autoridades sanitarias : preparar respuestas oportunas a HAQ y cartas de deficiencias, siguiendo las estrategias definidas por CRM. • Proponer estrategias regulatorias CMC : generar y proponer estrategias para variaciones de CMC, coordinando recursos internos y externos. • Coordinar con áreas clave : actuar como punto focal con RSO, CMC Global, Operaciones, Etiquetado e IVT, y hacer seguimiento para asegurar la entrega de documentos. • Mantener datos y dar visibilidad : registrar expedientes y documentos legales en la base de datos regulatoria, repor Acerca de Ti • Experiencia: Conocimiento sólido en asuntos regulatorios. • Habilidades blandas y técnicas: Orientación a resultados y compromiso con el cliente. Capacidad para trabajar de manera transversal y en organizaciones matriciales. Habilidades de trabajo en equipo, comunicación e influencia. Capacidad de adaptación al cambio y toma de decisiones. Excelentes habilidades estratégicas, de relacionamiento y de influencia. • Educación: título universitario • Idiomas: Inglés y español; buen nivel de comprensión lectora, expresión oral y escrita. Por Qué Elegirnos • Da vida a los milagros de la ciencia junto a un equipo solidario y enfocado en el futuro. • Descubre infinitas oportunidades para desarrollar tu talento e impulsar tu carrera, ya sea mediante una promoción o un movimiento lateral, a nivel local o internacional. • Disfruta de un paquete de beneficios bien diseñado y considerado que reconoce tu contribución y potencia tu impacto. • Forma parte de una empresa biofarmacéutica pionera que involucra a los pacientes desde las primeras etapas del desarrollo de medicamentos y utiliza sus perspectivas para diseñar estudios que reflejen las necesidades del mundo real. • Trabaja a la vanguardia del descubrimiento de fármacos, aprovechando la inteligencia artificial, los datos y plataformas digitales de última generación para ampliar los límites de la ciencia. • Ayuda a mejorar la vida de millones de personas en todo el mundo haciendo que el desarrollo de medicamentos sea más rápido y eficaz. Persigue el Progreso. Descubre lo Extraordinario. Únete a Sanofi y entra en una nueva era de la ciencia - donde tu crecimiento puede ser tan transformador como el trabajo que hacemos. Invertimos en ti para llegar más lejos, pensar más rápido, y hacer lo que nunca se ha hecho antes. Ayudarás a empujar límites, desafiar convenciones, y construir soluciones más inteligentes que lleguen a las comunidades que servimos. ¿Listo para perseguir los milagros de la ciencia y mejorar la vida de las personas? Persigamos el Progreso y Descubramos lo Extraordinario – juntos. En Sanofi, proporcionamos igualdad de oportunidades a todos independientemente de la raza, color, ascendencia, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, discapacidad o identidad de género. ¡Mira nuestro video ALL IN y consulta nuestras acciones de Diversidad, Equidad e Inclusión en sanofi.com! Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

SanofiHQI 83

Talent Acquisition Partner, Talent Services (LATAM) • Location: Bogotá About the job Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Talent Acquisition Partner, Talent Services (LATAM) within our Talent Services (LATAM). Ready to push the limits of what’s possible? Join Sanofi’s talent team and you can play a vital role in the performance of our entire business while helping to make an impact on millions around the world. This is an opportunity in our Global Talent Services function at Sanofi Hubs. Sanofi ‘Hubs’ are where our key strategic business operations are hosted providing centralised services across Global Medical, Finance, People, Procurement, Digital, R&D and more. Our Vision : We deliver best-in-class enterprise solutions and be the catalyst for modernization and transformation, enabling Sanofi to chase the miracles of science. Hubs are synonym to GBS/GCC that is widely known in the industry. Global Talent Services is one of our key service lines in Hubs part of Chief Talent Office that helps provide E-2-E Talent Acquisition services globally to businesses spread across General Medicines, Specialty care, Vaccines, R&D, Manufacturing from Hubs across regions in proximity. This role will be responsible to recruit for North America, Lat Am & Canada in managing the volume hiring needs. Across 2023/2024 our last few years average hiring volumes has been in the region of 3000+. This is subjected to growth as we expand our launches in the region. You will be responsible to hire the best talent for Sanofi and do this while providing world class candidate experience We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main responsibilities: • Managing the entire recruitment process for all open positions within the defined scope, which includes sourcing, screening, assessing, and selecting candidates.​ • Proactively share the Talent and Market intelligence reports to stakeholders and and then develop an effective hiring strategy accordingly.​ • Own and lead the Talent Acquisition agenda for the assigned positions and ensure continuous improvement of quality of hires, time to hire with a strong focus on Hiring Managers and Candidate Experience.​ • Work closely with local business HR & TA Partners, stakeholders, talent management, communication, and procurement to ensure alignment, continuous improvement and understanding of recruitment operations. You will be a member of the Sanofi global TA Network and manage team.​ • Closely monitor key SLAs/KPIs of TA service delivery and ROI on technology and attraction strategies. Establish trusted advisor relationships with functional heads and key collaborators to ensure talent acquisition remains a key focus area in strategic planning.​ • You will manage end-to-end recruitment processes, utilizing diverse sourcing channels to attract qualified candidates.​ • Support in creating Employee Value Proposition (EVP) relevant to the hub, in collaboration with Lead Talent Acquisition and hub employer branding team.​ • You will work closely with Country Talent Management team to ensure that we have a holistic view of the best available internal and external talent.​ • You will bring in a “data driven approach” and showcase ROI through impactful metrics.​ • Drive a strong Talent Assessment process to ensure delivery of best talent.​ • Work closely with P&O, hiring managers, and colleagues to enhance the hiring manager and candidate experience.​ • Maintain data compliance across TA systems and tools (Workday, Job boards, social media etc).​ • Provide period hiring status reports to business stakeholders.​ • Proactively share best practices, talent intelligence, and market insights to optimize recruitment outcomes across all hubs.​ About you You are a highly motivated and experienced recruitment professional with a proven track record of success in leading and managing global recruitment teams, operating within a global business services environment and building new capability in talent teams. You are passionate about delivering exceptional experience and are driven by a desire to continuously improve recruitment processes and outcomes. You are a strategic thinker with a strong understanding of the talent acquisition landscape and are adept at building strong relationships with stakeholders at all levels. • Experience : Proven track record of success in recruiting the best talent • Experience working with a global Centre of Excellence and driving standardization across multiple locations. • Soft and technical skills : • Exceptional communication and strong candidate and stakeholder management skills. • Deep understanding of recruitment best practices, processes, and technologies, including experience with Applicant Tracking Systems (ATS) and HR information systems. • Education : Bachelor's degree • Languages : English & Spanish/Portuguese (Plus) • Why choose us? • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. • You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. • You’ll be part of a truly diverse cross-cultural team and can have real business impact. • Private medical care, life and health insurance, and gender-neutral paid parental leave • Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. • Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. Pursue Progress . Discover Extraordinary .Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities. If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com ! #LI-LAT#LI-Hybrid Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

MedtronicHQI 83

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As a Quality Systems Specialist, you will serve as an independent quality representative supporting regulated IT projects across the organization. You will review validation and lifecycle documentation, provide guidance to project teams, assess compliance risks, and help ensure technology solutions are implemented in accordance with quality and regulatory requirements. This role offers exposure to a broad portfolio of technologies, including cloud solutions, data platforms, automation, and emerging digital initiatives. This position is based in Bogotá, Colombia and follows a flexwork model. Responsibilities may include the following and other duties may be assigned: · Review and assess validation deliverables, testing documentation, risk assessments, and system lifecycle records for regulated IT solutions · Provide quality and validation guidance to project teams throughout planning, execution, and implementation activities · Evaluate project documentation to ensure alignment with quality processes, regulatory requirements, and internal standards · Partner with global stakeholders to support the implementation of compliant IT systems and processes. · Assess requirements, testing evidence, and risk management activities to verify readiness for system deployment · Support audit readiness activities, corrective and preventive action (CAPA) investigations, supplier quality initiatives, and regulatory assessments as needed · Contribute to continuous improvement initiatives that strengthen quality, compliance, and validation practices · Collaborate with cross-functional teams across multiple regions within a global virtual environment Required Qualifications · Bachelor's degree and 2+ years of experience in quality, compliance, validation, or regulated environments such as medical devices, pharmaceuticals, life sciences, manufacturing, or related regulated industries · Experience reviewing, executing, or approving validation deliverables for regulated systems · Experience supporting validation activities throughout the regulated IT system lifecycle · Knowledge of validation lifecycle methodologies and risk-based validation principles · Advanced English proficiency with the ability to collaborate effectively with global stakeholders Preferred Qualifications · Experience within the medical device, pharmaceutical, or broader life sciences industry · Knowledge of ISO 13485, FDA 21 CFR Part 11, and European Union Annex 11 regulations · Experience supporting global project teams in a virtual, cross-functional environment · Experience with audit support, CAPA processes, supplier quality activities, or regulatory reviews · Project management experience and ability to present recommendations to stakeholders and leadership Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com . Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

NubankHQI 90

ABOUT NU Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services. Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability. Visit our Institutional Page https://www.nu.com/2026-en MACHINE LEARNING ENGINEER AT NUBANK At Nubank, Machine Learning Engineers sit at the core of how we make decisions at scale. We build, train, and deploy models that drive credit, fraud, risk, personalization decisions and a growing set of AI-native experiences for millions of customers every day. We do it with engineering rigor, statistical depth, and a deep focus on impact. Our MLEs work across the full modeling lifecycle: framing business problems as ML problems, engineering features, training and validating models, and deploying and monitoring them in production. We value small, independent teams that move fast, own their decisions end-to-end, and hold themselves to a high bar for quality and craft. Increasingly, that work also includes Generative AI and Agentic Engineering. Depending on the problem, our engineers design and build systems that combine models, tools, workflows, evaluation loops, and human oversight to solve real business tasks reliably in production. We strive for state-of-the-art ML practices that currently include a variety of technologies. While we value candidates that are familiar with them, we are also confident that engineers who are interested in joining Nubank will be able to learn from our team. - Large-scale model training and experimentation pipelines - Feature engineering and feature stores feeding both batch and real-time models - Model deployment and serving in production, with monitoring through operational and business metrics - Distributed data processing for training datasets at scale - Continuous Integration and Deployment into AWS and Kubernetes - Experiment tracking, model versioning, and reproducibility tooling - A robust data platform built on modern ETL/ELT practices AS A MACHINE LEARNING ENGINEER, YOU’RE EXPECTED TO: - Directly contribute to Nu Colombia’s strategy and performance mainly by building forecasting models and models to assess and decide on marketing investments - Frame ambiguous business problems as well-defined modeling problems - Design, build and validate machine learning models, ensuring statistical rigor and business relevance - Engineer and maintain features and datasets used for training and inference - Deploy and maintain ML models in both batch and real-time scenarios, integrating them with other systems and monitoring through operational and business metrics - Lead modeling projects end-to-end — from problem framing and stakeholder alignment to delivery, monitoring and iteration - Translate business needs into modeling strategies aligned with Nubank's architecture and long-term goals WHAT WE'RE LOOKING FOR - Strong foundation in statistics, machine learning theory and modeling techniques (e.g. regression, tree-based models, deep learning) - Programming experience in Python and familiarity with ML libraries (e.g. scikit-learn, PyTorch, TensorFlow, XGBoost) - Experience training, validating, and tuning models, with solid understanding of overfitting, bias-variance tradeoff and evaluation metrics - Understanding of the ML model lifecycle, from training and evaluation to deployment and monitoring - Ability to write efficient SQL queries and work with analytical data environments - Strong communication skills to collaborate with both technical and business stakeholders - Passion for building high-quality, production-grade models NICE TO HAVE - Experience with cloud platforms such as AWS, GCP or Azure - Familiarity with distributed systems, microservices and asynchronous architectures - Experience with feature stores, MLOps tooling and experiment tracking (e.g. MLflow, Feast, Airflow) - Knowledge of data architecture patterns (Data Lake, Data Warehouse, Data Mart) - Experience with data visualization tools (Looker, Power BI, Tableau or similar) - Knowledge of software engineering best practices: testing, clean code, documentation CORE BENEFITS - Chance of earning equity at Nu - Extended maternity and paternity leaves - Health and life insurance - NuCare - Our mental health and wellness assistance program - Nucleo - Our learning platform of courses - NuLanguage - Our language learning program - Vacations of 15 workdays - Gym partnership - Work-from-home Allowance - Parental Consultancy - Relocation Assistance Package, if applicable WORK MODEL Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ ROLE LOCATION Bogota, Colombia. Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers. To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here https://script.google.com/a/macros/nubank.com.br/s/AKfycbwvrewE58oGSbRWIVv8CyCWN68GLxpPVsfYYXv-ZHg94QFsTJmi82rF1x0yt-OTs2W0DQ/exec

SutherlandHQI 83

# Software Implementation Engineer - VoIP, SIP, Networking, Windows Server ## Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. ## Job Description We are seeking for an Implementation Engineer with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NiCE NTR-x platform, and for delivering enterprise-scale recording and compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle, from the sales-to-services transition through project closure, working with Architects, Project Managers, R&D, Customer Support, and clients. ## Key Responsibilities • Install, integrate, and configure the NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs. • Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented. • Plan and execute unit, functional, and system testing; support client UAT, data validation, and solution verification activities. • Assist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment. • Provide technical expertise across the NiCE product suite (solution design, technical support, quality assurance, and application overview) throughout every project stage. • Report and escalate implementation issues appropriately; engage Support, R&D, and management for higher-tier assistance when required. • Maintain regular, proactive communication with customers and management on progress, risks, and technical updates. • Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands. • Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes. ## Qualifications ### Mandatory Skills/Experience: • Experience in the Financial Services / Banking domain. • Hands-on experience with NiCE or other recording solutions (e.g., Verint): installation, configuration, upgrades, and maintenance on Windows and cloud platforms. • Microsoft Windows Server / OS knowledge. • IP / SIP communication analysis and a strong telephony background. • Networking fundamentals: 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers. • Troubleshooting with sniffers and analysis tools such as Wireshark, log analysis, and other network-testing utilities. • Basic scripting: query and update knowledge (SQL / shell). • Strong customer-facing skills: able to lead technical discussions, manage stakeholder engagement, and represent NiCE in client meetings. ### Good to have: • Telephony & Integration: Recording / telephony integration experience with PBX, switch, and ACD vendors, including Avaya, Cisco, Microsoft Teams, and Amazon Connect. • Cloud & Virtualization: Cloud experience with AWS (primary) and Azure. Virtualization on VMware and Citrix. • Advanced Solutions: MDC, LDAP, SSO, and ACD integrations. Database migrations. Disaster Recovery and High-Availability designs. • Microsoft Security: Active Directory, Domain Controllers, Group Policy, and DNS. Security policies, hardening, and encryption. Certificate Authority and EFS. ### Added Advantage: • Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure. • Microsoft SQL Server (2012 and above): installation, configuration, administration, backup, recovery, and maintenance ## Additional Information This is a hybrid position in Usaquén, Bogotá, Colombia (North Point, Torre Krystal Building: Cra 7 #156-10)

CabifyHQI 85

En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles y eficientes, generen valor económico, social y medioambiental. Y no solo es que creamos en ello, sino que trabajamos la magia para hacerlo posible. Si compartes con nosotros el mismo propósito, sigue leyendo porque… ¡Este es tu sitio! El equipo de B2B Formarás parte del equipo de B2B, un equipo fantástico, experimentado y profesional que trabaja para posicionar la marca Cabify con energía, optimismo y pasión. Esta posición reporta directamente al Sales Manager B2B. Misión del puesto ¿Cómo nos ayudarás a cumplir nuestra misión? Establecer relaciones con nuevos clientes y asegurar contratos que alcancen cuotas de ventas asignadas y objetivos. Responsable de cerrar negocios con clientes que sean valiosos para la compañía (LTV). Mantener un alto nivel de conocimiento del servicio, con total dominio, para tener conversaciones significativas con los prospectos. Hacer presentaciones a altos ejecutivos y tomadores de decisiones. Elaboración y entrega de propuestas comerciales a posibles clientes a partir de la comprensión de las necesidades de cada uno de ellos. ¿Qué buscamos? Afinidad con nuestros principios . Administrador/a de empresas, ingeniero o carreras afines. Entre 3 a 4 años de experiencia. Experiencia en adquisición, negociación y cierre B2B. Persona analítica, numérica, con excelentes habilidades de comunicación escrita y verbal, y buenas habilidades de presentación y exposición. ¿Qué ofrecemos? Somos un equipo repleto de gente feliz y motivada. Flexibilidad, buen ambiente, crecimiento e impacto ¡asegurados! Cabify viene cargado de beneficios para que los disfrutes en tu viaje junto a nosotros: 📝Contrato indefinido con salario competitivo 🎟️Bono de bienestar para usar en medicina o diversidad de tiendas 🏝️22 días de vacaciones al año 🌍Horario flexible y modelo híbrido de trabajo 🎉Eventos divertidos para disfrutar junto a tu equipo 💸Crédito mensual para usar en nuestra App de Cabify 🖥️ Equipo de trabajo para que desarrolles todo tu talento

CabifyHQI 85

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas? Fundada en 2011, nos hemos convertido en el primer ‘unicornio’ español. Nuestra sede central está en Madrid pero actualmente nos encontramos en 38 ciudades de España y Latinoamérica. Y cada mes que pasa más gente se une a nuestro equipo internacional lleno de personas apasionadas, brillantes y con talento con ganas de desafiar el “status quo”. Pero no importa lo rápido que crezcamos o lo grande que nos volvamos, queremos mantener nuestro espíritu ‘start-up’. Somos un equipo seguro de sí mismo, energético, profesional y carismático, y estamos orgullosos de hacer las cosas bien. Nos gusta pensar en nosotros mismos como una empresa de tecnología ética e innovadora que ha creado un negocio donde todos son tratados de manera justa y respetuosa, desde nuestros ingenieros hasta los conductores que utilizan nuestra plataforma. Además, siempre cumplimos plenamente con las regulaciones gubernamentales y respetamos las leyes locales. Hemos recorrido un largo camino hasta ahora, pero en realidad nuestro viaje no ha hecho más que comenzar. Si vamos a convertir nuestra misión en una realidad, ¡necesitamos que personas con talento y ambición como tú se unan a nuestro equipo! Sobre el puesto Como, tendrás un rol clave en la gestión integral de los procesos de selección, asegurando la correcta ejecución, seguimiento y trazabilidad de las vacantes asignadas, desde el levantamiento de la necesidad hasta el cierre del proceso. Tu misión será garantizar la atracción, evaluación y vinculación oportuna del talento, asegurando la calidad de los candidatos, la eficiencia del proceso y la adecuada articulación con hiring managers, proveedores externos y áreas internas, contribuyendo al cumplimiento de los objetivos del negocio. ¿Cómo nos ayudarás a cumplir con nuestra misión? Gestionando integralmente los procesos de selección asignados, organizando kick off, realizando seguimiento a vacantes y coordinando con hiring managers y outsourcing. Ejecutando el reclutamiento, selección y evaluación de candidatos, brindando feedback oportuno y asegurando la calidad del proceso. Administrando la publicación de vacantes y el uso de herramientas internas, garantizando el correcto flujo del proceso de selección. Garantizando la consecución y validación de la documentación requerida para la contratación. Manteniendo la actualización en tiempo real de los procesos de selección y su trazabilidad. Apoyando la ejecución de iniciativas de Talent Acquisition y Development, contribuyendo al cumplimiento de los objetivos del área. Lo que estamos buscando Formación académica: Profesional en Psicología o carreras afines. Experiencia: Mínimo 2 años como generalista en procesos de Gestión Humana, con experiencia en selección de personal, administración de beneficios, desarrollo organizacional y seguimiento de indicadores. ¿Qué ofrecemos? En Cabify queremos que disfrutes tu trabajo tanto como nosotros. Encontrarás un ambiente positivo, oportunidades de crecimiento y la posibilidad de generar un verdadero impacto. Además, te ofrecemos: Tipo de contrato: Término indefinido. Horario: Lunes a viernes. Eventos divertidos con todo el equipo. Descuentos para empleados. Beneficios extralegales. Programas de desarrollo personal. Todo el equipamiento que necesites (tú solo tienes que poner tu talento). Y lo último, pero no menos importante... ¡café gratis! Cabify se enorgullece de ser un lugar de trabajo con igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos con crear un entorno inclusivo para todas las personas, independientemente de su origen, género, religión, orientación, edad o capacidad. ¡Únete a nosotros!

CabifyHQI 85

¿Quieres cambiar el mundo? Eso es lo que hacemos en Cabify. Nuestro objetivo es hacer de las ciudades mejores lugares para vivir, mejorando la movilidad de las personas que viven en ellas, conectando a pasajeros y conductores con tan sólo pulsar un botón. Es posible que algún día las ciudades sean lugares donde nadie necesite un coche privado, pero aún nos queda un largo camino por recorrer… ¿nos acompañas? Fundada en 2011, nos hemos convertido en el primer ‘unicornio’ español. Nuestra sede central está en Madrid pero actualmente nos encontramos en 38 ciudades de España y Latinoamérica. Y cada mes que pasa más gente se une a nuestro equipo internacional lleno de personas apasionadas, brillantes y con talento con ganas de desafiar el “status quo”. Pero no importa lo rápido que crezcamos o lo grande que nos volvamos, queremos mantener nuestro espíritu ‘start-up’. Somos un equipo seguro de sí mismo, energético, profesional y carismático, y estamos orgullosos de hacer las cosas bien. Nos gusta pensar en nosotros mismos como una empresa de tecnología ética e innovadora que ha creado un negocio donde todos son tratados de manera justa y respetuosa, desde nuestros ingenieros hasta los conductores que utilizan nuestra plataforma. Además, siempre cumplimos plenamente con las regulaciones gubernamentales y respetamos las leyes locales. Hemos recorrido un largo camino hasta ahora, pero en realidad nuestro viaje no ha hecho más que comenzar. Si vamos a convertir nuestra misión en una realidad, ¡necesitamos que personas con talento y ambición como tú se unan a nuestro equipo! Sobre el puesto Como CCO Manager Operations, tendrás un rol estratégico en la gestión integral de la operación, liderando equipos y asegurando el cumplimiento de los objetivos del negocio a través de una ejecución eficiente, escalable y orientada a resultados de la operación del Contact Center de Cabify. Tu misión será garantizar la excelencia operativa, impulsando la mejora continua, la optimización de recursos y la alineación con las estrategias globales, en un entorno dinámico que requiere liderazgo, visión analítica y toma de decisiones. Funciones principales: Liderar integralmente la operación, asegurando el cumplimiento de KPI operativos, de calidad, productividad y eficiencia. Definir, ejecutar y monitorear estrategias y planes de acción orientados a la mejora continua del desempeño. Analizar indicadores e identificar oportunidades de optimización en procesos, recursos y resultados. Garantizar la continuidad operativa mediante la gestión de incidencias y la implementación de planes de contingencia. Gestionar y desarrollar equipos de alto desempeño, promoviendo una cultura de retroalimentación, crecimiento y orientación a resultados. Planificar y optimizar el uso de los recursos para maximizar la eficiencia operativa. Coordinar con equipos locales y globales para alinear la operación con los objetivos estratégicos de la compañía. Velar por el cumplimiento de las políticas organizacionales, normativas y lineamientos corporativos. Lo que estamos buscando Formación académica: Profesional en Ingeniería Industrial, Administración de Empresas, Economía o carreras afines. Experiencia laboral: Mínimo 3 años de experiencia comprobada liderando operaciones de contact center con funcionamiento 24/7. Experiencia en la participación y/o liderazgo de rollouts de proyectos e iniciativas operativas en contact center. Deseable: Experiencia en la gestión de cuentas mixtas que incluyan servicio al cliente (SAC), procesos comerciales, fidelización y retención. Conocimientos y habilidades técnicas: Manejo de herramientas de trackeo y gestión de casos, como Zendesk o similares. Manejo de Google Workspace, especialmente Google Sheets. Conocimiento y aplicación de herramientas de inteligencia artificial (IA) y automatización en operaciones. Deseable: Experiencia en la gestión de cuentas, clientes y servicios críticos o de alta complejidad. Capacidad de análisis de datos para identificar causas raíz, tendencias y oportunidades de mejora en los procesos operativos. Conocimientos básicos de programación y planificación de agentes. Conocimientos en control de costos y eficiencia operativa, incluyendo el análisis del costo por agente, el impacto del desempeño y la relación entre las ineficiencias operativas y los costos. Conocimiento de modelos de atención multicanal. ¿Qué ofrecemos? Contrato a término indefinido. Eventos e iniciativas para compartir con el equipo. Descuentos para empleados. Programas de desarrollo personal y profesional. Beneficios extralegales. Todo el equipamiento necesario para desarrollar tu trabajo. ¡Y café gratis! Cabify se enorgullece de ser un lugar de trabajo con igualdad de oportunidades. Celebramos la diversidad y estamos comprometidos con crear un entorno inclusivo para todas las personas, independientemente de su origen, género, religión, orientación, edad o capacidad. ¡Únete a nosotros!

NubankHQI 90

ABOUT NU Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services. Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability. Visit our Institutional Page https://www.nu.com/2026-en About the role As a team who drives product development from ideation to full rollout, the Design team ensures that our product experiences are valuable to our users. Designers at Nubank must deal with complex problems and transform them into intuitive, accessible and easy-to-use experiences for millions of people. At each stage, a Designer must anticipate our customers and business needs, advocate for our users and ensure that the final design surprises and delights them. Achieving this goal requires collaboration with teams of Designers, Researchers, Business Analysts, Software Engineers, Product Managers and many other, working in projects that go from user interviews and prototypes to internal tools and brand assets. Given this, designers must be flexible and eager to learn - it's unlikely that you'll arrive an expert in all tools and project phases, but you should be humble and have a strong desire and capacity to learn. It's critical that you are able to collaborate with people with varying backgrounds, give good feedback and apply critical feedback received. The combination of these skills along with your talent and technical competence as a designer can make you a great fit for the Nubank Design team https://building.nubank.com.br/design/. Once here, you will: - Be a technical reference for the team, seeking to adapt and replicate the best practices in the market, increasing the team’s bar; - Build links with other business areas at all levels of the organization, influencing business decisions advocating for user-centered design; - Inspire fellow product designers, by creating a high bar of quality design work; - Establish and promote a healthy team culture that works hand in hand with cross-functional partners and design teams in other Nubank offices; - Push the boundaries of your team’s UX/UI/visual execution and help Nubank challenge the status quo. Requirements - Solid expertise in Product Design (UI, UX, and Research); - Experience in digital products; - Ability to work well in a highly collaborative and cross-functional team; - Ability to thrive in a fast-paced, dynamic startup environment; - Ability to influence prioritization in an agile environment. Adapt to shifting priorities and evolving stakeholder’s needs with openness and agility. Our benefits - Chance of earning equity at Nu - Extended maternity and paternity leaves - Health and life insurance - NuCare - Our mental health and wellness assistance program - Nucleo - Our learning platform of courses - NuLanguage - Our language learning program - Vacations of 15 workdays - Gym partnership - Work-from-home Allowance - Parental Consultancy - Relocation Assistance Package, if applicable WORK MODEL FOR THIS ROLE - Hybrid (3 days in-office per week): Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/ Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers. To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here https://script.google.com/a/macros/nubank.com.br/s/AKfycbwvrewE58oGSbRWIVv8CyCWN68GLxpPVsfYYXv-ZHg94QFsTJmi82rF1x0yt-OTs2W0DQ/exec Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers. To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here https://script.google.com/a/macros/nubank.com.br/s/AKfycbwvrewE58oGSbRWIVv8CyCWN68GLxpPVsfYYXv-ZHg94QFsTJmi82rF1x0yt-OTs2W0DQ/exec

NubankHQI 90

ABOUT NU Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services. Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability. Visit our Institutional Page https://www.nu.com/2026-en ABOUT THE ROLE At Nu, we are building a community of customers who are fans of our brand, and we do it by delivering an exceptional experience in every interaction. Our customers are at the center of everything we do: from how we design our products to how we resolve each case. That is how we build real relationships with them, and why millions of people across Latin America choose us. We are looking for curious, creative people who want to move beyond the usual solutions. If that sounds like you, this could be your next career step. YOU’LL BE RESPONSIBLE FOR - Support our customers through chat, email and phone, resolving their questions with empathy and clarity. - Help customers get the most out of our app by explaining its features. - Review the information and documents customers submit with their requests. - Follow up on claims within our chargeback process. - Contact customers to confirm information in potential fraud cases. - Reach out to customers with late payments to explain the payment options available. - Identify, classify and escalate potential bugs or operational issues affecting customers. - Collect feedback and suggestions from customers and prospects. - Propose improvements to our internal processes and share them with your leaders. WHAT WE'RE LOOKING FOR SOMEONE WHO HAS - This position is exclusively for people with disabilities - People who are passionate about customer service and technology. - Good listeners who enjoy talking with people from different backgrounds and are willing to go the extra mile to delight customers. - People who build trust and show empathy. - People who give and receive feedback constructively. - Creative problem solvers. - Analytical, data-oriented people who can handle multiple tasks at once. - Highly detail-oriented. WORK SETUP Location Bogotá, Colombia Work model Hybrid Office requirement Hybrid 1 week/cycle. Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months. OUR BENEFITS - Extended maternity and paternity leaves - Health and life insurance - NuCare - Our mental health and wellness assistance program - Nucleo - Our learning platform of courses - NuLanguage - Our language learning program - Vacations of 15 workdays - Gym partnership - Work-from-home Allowance - Parental Consultancy - Relocation Assistance Package, if applicable Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers. To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here https://script.google.com/a/macros/nubank.com.br/s/AKfycbwvrewE58oGSbRWIVv8CyCWN68GLxpPVsfYYXv-ZHg94QFsTJmi82rF1x0yt-OTs2W0DQ/exec

MastercardHQI 83

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, AI & Data Governance – Data Stewardship & Governance Enablement Overview Mastercard’s Enterprise Data Governance team is seeking a Director, AI & Data Governance to enable data governance across the enterprise through a federated stewardship model. As an established subject matter expert, this self-starter will lead data stewardship within selected business teams and data domains, help refine the Enterprise Data Governance framework, and provide strategic input to enable adherence to data governance policies and standards. The ideal candidate has hands-on experience standing up and scaling data stewardship programs, turning policy and standards into practical, repeatable processes, and influencing stakeholders at all levels to adopt them. This role will report to a Director, AI & Data Governance. Role • Lead and facilitate data stewardship networks, providing guidance, coaching, and escalation support while fostering a culture of collaboration and accountability. • Support stewardship teams by writing and maintaining business glossary terms, critical data elements, classification and transformation logic in the data catalog, translating technical logic into plain language for non-technical stakeholders. • Drive awareness and adoption of data and AI management practices within stewardship networks through training, communications, and forums that improve data literacy. • Build and maintain stewardship onboarding, playbooks, procedures, and tooling so domains can perform governance activities consistently and independently. • Contribute expertise to help drive implementation and continual improvement of the data governance framework, including policies, standards, specifications, and procedures, adapting to changes in AI & Data. • Provide strategic input to refine and operationalize the governance adherence program that translates data governance policies and standards into practical readiness and maturity criteria, monitoring activities, and remediation practices. • Serve as a trusted advisor to data stewardship networks and stakeholders on data governance and stewardship practices and contribute to thought leadership internally. All About You • Bachelor’s degree in Data Science, Information Technology, Business Administration, or a related field; CDMP or similar certification is a plus. • Proven track record of operationalizing data stewardship, including standing up stewardship roles, onboarding stewards, and embedding governance activities into business and domain processes. • Highly motivated self-starter who can move between strategy and hands-on, ‘in the trenches’ execution and deliver measurable results under time constraints. • Deep knowledge of data governance principles and industry frameworks such as DAMA-DMBOK, with demonstrated ability to translate policies, standards, and procedures into practical governance practices. • Strong understanding of metadata management with familiarity of business and technical metadata, business glossaries, critical data elements, classification, and lineage; experience with data catalog platforms is a plus. • Experience with governance maturity or adherence assessments, including how results inform stewardship priorities. • Experience driving adoption of new practices, improving governance processes, and translating strategy into short- and medium-term stewardship roadmaps. • Proven ability to influence without direct authority and build strong relationships with cross-functional teams and senior stakeholders. • Excellent written, verbal, and presentation skills, with the ability to turn complex governance concepts into clear, business-friendly messages. • CEFR English proficiency: C1 (Advanced) or equivalent. Ability to facilitate meetings, engage with business stakeholders, write clear documentation, and communicate complex data concepts to technical and non-technical audiences. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

MastercardHQI 83

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, AI & Data Governance – Governance Enablement & Readiness Overview Mastercard’s Enterprise Data Governance team is seeking a Senior Analyst, AI & Data Governance to help enable data governance across the enterprise through a federated stewardship model. This self-starter will operationalize and assess governance readiness & maturity within business teams and data domains, help refine and mature the Enterprise Data Governance framework, and support data stewardship within business teams and data domains. The ideal candidate has a strong understanding of data governance and data management practices and can turn policies and standards into practical, repeatable activities that business teams and data domains can adopt. This role will report to a Director, AI & Data Governance. Role • Assess data governance readiness & maturity of business teams and data domains, including collecting and reviewing evidence, tracking metrics & KPIs, identifying gaps, and following remediation through closure. • Prepare data governance readiness & maturity reporting for leadership, highlighting trends, risks, and recommended actions. • Partner with Risk, Compliance, Privacy, and Internal Audit to support control testing, risk assessments, and audits with documentation and evidence of adherence. • Review and recommend enhancements to specific policies, standards, procedures, guidance, and trainings that support the management of data and AI assets while ensuring compliance and responsible use. • Implement and help continuously improve the data governance framework, adapting processes as data and AI practices change. • Support the operationalization of Mastercard’s federated data stewardship model, helping business teams and data domains understand and perform data stewardship roles and responsibilities. • Build and maintain stewardship playbooks, templates, procedures, and job aids so business teams and data domains can perform governance activities consistently. All About You • Bachelor's degree in Data Science, Information Technology, Business Administration, or a related field; CDMP or similar certification is a plus. • Strong understanding of data governance and data management principles, practices, and methodologies, including industry frameworks such as DAMA-DMBOK. • Highly motivated self-starter who works independently, takes ownership, and balances hands-on execution with continuous improvement. • Proven ability to translate policy and standard requirements into practical procedures and monitoring activities • Demonstrated experience in data governance, risk management, and compliance monitoring • Strong understanding of metadata management with familiarity of business and technical metadata, business glossaries, critical data elements, classification, and lineage; experience with data catalog platforms is a plus. • Ability to analyze current processes, identify inefficiencies, and recommend and implement improvements. • Foundational understanding of change management, with the ability to support adoption of new governance practices across teams. • Strong communication and interpersonal skills, with the ability to collaborate across teams and explain governance concepts in clear, business-friendly terms. • CEFR English proficiency: C1 (Advanced) or equivalent. Ability to facilitate meetings, engage with business stakeholders, write clear documentation, and communicate complex data concepts to technical and non-technical audiences. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

MastercardHQI 81

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, AI & Data Governance – Data Stewardship Analysis & Enablement Summary Role Description Mastercard’s Enterprise Data Governance team is seeking a Manager, AI & Data Governance to enable data governance across the enterprise through a federated stewardship model. This self-starter will operationalize data stewardship across business teams and data domains, drive stewardship issues from intake to documented decisions, and help refine and mature the Enterprise Data Governance framework. The ideal candidate has hands-on experience running data stewardship processes, turning complex data logic into clear, documented decisions, and influencing stakeholders at all levels to adopt them. This role will report to a Director, AI & Data Governance. About this Role Triage and research issues submitted to Data Stewardship and drive them to a documented decision. Analyze root causes across source systems, data warehouse logic, and downstream reports. Support stewardship teams by writing and maintaining business glossary terms, critical data elements, classification and transformation logic in the data catalog (Atlan), translating technical logic into plain language for non-technical stakeholders. Keep an accurate, audit-ready intake tracker, with status, dates, decisions and rationale for each item, and use it to prepare status updates, metrics and summaries for leadership and executive sponsors. Prepare agendas, pre-reads and supporting analysis for stewardship meetings, then write recaps that clearly show decisions, action items and owners, and follow up until items are closed. Support the operationalization of Mastercard's federated data stewardship model by building and maintaining playbooks, templates, procedures and job aids that help business teams and data domains perform stewardship roles and governance activities consistently. Drive awareness and adoption of data and AI management practices through steward onboarding, training, communications, and forums that improve data literacy across the networks. Implement and help continuously improve the data governance framework, adapting processes as data and AI practices change. All About You Bachelor’s degree required; degree in Data Science, Information Technology, Business Administration, or a related field is a plus, but we value relevant hands-on experience over a specific field of study. CDMP or similar certification is a plus. 6+ years of experience in data analysis, data governance, data management, data quality or a related field, preferably in a large enterprise, financial services, or payments environment. Strong SQL and Excel skills and comfortable tracing data lineage across systems. CEFR English proficiency: C1 (Advanced) or equivalent. Ability to facilitate meetings, engage with business stakeholders, write clear documentation, and communicate complex data concepts to technical and non-technical audiences. Strong understanding of metadata management, with familiarity with business and technical metadata, business glossaries, critical data elements, and classification. Experience with data catalog platforms such as Atlan is a plus. Proven ability to influence without direct authority and build strong relationships with cross-functional teams and senior stakeholders. Flexible and comfortable with ambiguity, works with a high degree of autonomy, and uses strong problem-solving and critical-thinking skills to keep work moving as priorities shift. Highly motivated, pragmatic self-starter with excellent organizational skills and close attention to detail. Familiarity with federated governance models, data stewardship frameworks, and master data management concepts. Foundational understanding of change management, with the ability to support adoption of new governance practices across teams. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Cisco SystemsHQI 86

This job can be performed anywhere in Columbia. Candidates must be fluent in English and Spanish. Meet the Team The Solutions Engineering team at Cisco and Splunk serves as the primary technical partner to our sales organization and enterprise customer accounts. We act as trusted advisors bridging customer business challenges with industry-leading cybersecurity, observability, and networking architectures. Our team culture is collaborative, hands-on, and curious, where technical problem-solving and customer impact are deeply valued. Working at the intersection of technology and business strategy, you will help enterprise organizations modernize their digital infrastructure while driving meaningful customer success. Your Impact Partner directly with Account Executives to lead technical discovery, solution design, and architectural validation across prospective and existing enterprise customer accounts. Deliver engaging technical presentations, whiteboarding sessions, and hands-on product demonstrations that clearly illustrate business outcomes and ROI. Build and execute proof-of-concept (PoC) evaluations to validate technical feasibility, displace competitive technologies, and accelerate deal closure. Collaborate cross-functionally with product specialists, channel partners, and engineering teams to provide field feedback and expand account penetration. Minimum Qualifications • Minimum 4 years of professional experience in technical pre-sales, solutions engineering, systems engineering, or technical consulting (or Master’s degree plus 3 years / PhD). • Minimum 3 years of experience translating customer business requirements into technical architectures within enterprise IT environments. • Minimum 2 years of experience building and delivering live software demonstrations, proof-of-concept (PoC) tests, or customer technical evaluations. • Professional experience supporting enterprise networking, cybersecurity, cloud infrastructure, or observability/data analytics solutions. • Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related technical discipline (or equivalent practical professional experience). Preferred Qualifications • Technical certifications such as Splunk Certified Core Consultant/Admin, or equivalent cloud credentials. • Ability to build relationships with IT directors, technical decision-makers, and line-of-business stakeholders. • Experience analyzing competitive technologies to articulate architectural differentiation and drive customer adoption. • Prior experience collaborating with channel partners, systems integrators, and value-added resellers (VARs) on joint account pursuits. • Experience contributing to technical account planning, expansion campaigns, and RFP/RFI proposal responses. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $170,300.00 to $226,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

DiageoHQI 83

Job Description : About us With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more. About the function: Supply Chain & Manufacturing is where our brands are made, moved and delivered to the world. With over half of our people working across more than 100 sites, this is a complex, large-scale operation that brings together production, logistics , engineering and supplier partnerships. It’s fast-paced and hands-on, with teams working together to ensure quality, efficiency and sustainability at every stage. From sourcing ingredients to getting products into customers’ hands, you’ll play a role in delivering the brands people know and love. About the role: The incumbent of the role will have operational responsibilities related to the day to day Logistic Operations execution, including systems transactions, monitor and analyze performance, generate information / documentation required, supervise rework, inbound and outbound operations, shipments delivery coordination, keeping close communication with 3PL and carriers, among other ad hoc assigned activities. Market Contex t Colombia is a highly dynamic market, with an accelerated growth that navigates a complex regulatory framework for spirits industry: • Route to consumer drives distribution to over 2k points of sales directly and over 80k indirectly. Geographical and infrastructure conditions are challenging for transport operations • COL has a varied Logistic footprint with different ways of working offering scope for improvement in consistency and codification. Sourcing is mainly from International Partners, with long lead times reducing agility. • Import Flows represents about 84% of total Volume, mobilizing about 1.500 containers per year, from about 6 sources around the world. • Need for increased agility and a more resilient supply chain is driving the need to have a stronger local sourcing footprint. • Distribution Network includes 21 Diageo WHs + 32 Distributors WHs, that translates into a costly and complex logistics. • Technology use is limited. Integration partially in place across key processes. • High functional complexity due to multiple business models, logistics channels, and external partners. Decision Making · Prioritize Reworks and Outbound shipments scheduling and processing based on customer segmentation / priority making sure that all participants in the process (Customer Service, Carriers, 3PL, etc) execute following the defined priority · Understand logistics constrains Inbound vs. Outbound in peak season, demurrage inbound loads at port to guarantee outbound capacity at 3PL; prioritize inbound and rework of products with short coverage · Resources allocation and logistic planning priorities that optimize service level to customers, while keeping efficient cost management. Financial Responsibility · Distribution cost control and optimization · Savings Target (>5% YoY Improvement) Leadership Responsibility This role has no direct reports. However, he/she will have to interact with different internal and external stakeholders and work as a team player to achieve the business/department outcomes. Influencing big logistic operations and third-party colleagues will be critical for him/her to get results through others. Key Outputs/Deliverables · Planning, and preparation of reception, storage, rework, picking & shipping capacities in conjunction with the 3PL & Planning team to meet needs in a timely manner. · Ensure the efficient and effective execution of logistics operations for reception, storage, rework, picking & shipping, by closely monitoring performance metrics (daily, weekly & monthly). · Provide support to the sales area in the areas of sales reports, open orders, orders in transit or any other issue where the opinion of the logistics team is required. · Protect the service (InFull, OTIFNE, OTD) through excellence in logistics execution, so that the needs of our internal & external clients are maintained and exceeded. · Prepare market service indicators, specifically OTIF (On Time In Full) · Control & Optimization of the Logistics Cost · Leading productivity & process improvement projects. · Guarantee compliance with internal controls, as well as the execution of the control routines required in the operation (Inventory Accuracy, Cut Off Control, Revenue Recognition Control) Qualifications and Experience Required · Bachelor’s Degree required in Business, Engineering or related field. · Post-graduate education in logistics and/ operations is a plus · Fluent Spanish required. · Medium level of English proficiency · Minimum 5 years of experience · Highly organized attention to detail and hands on attitude · Good planning and organization skills. · Proactive, self-starter, works under pressure · Analytical and data mining skills are required · Excel and SAP knowledge Flexible working options · This role must be based in Bogotá, and will be based at 3PL WH operation. Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more. Ready to bring your best? This could be your opportunity. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application. Recruitment Scam Warning Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we'll never ask for money. Worker Type : Regular Primary Location: Bogota - IMC Additional Locations : Job Posting Start Date : 2026-09-08

VisaHQI 83

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary The Work Force Planning Associate is responsible for supporting Client Care strategy and operations in a non-customer-facing capacity. This role defines and manages strategic priorities for Visa Client Care, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring. The associate establishes, implements, and continuously improves procedures or workflow processes to increase operational effectiveness and coordinates operational activities with other areas of the business. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities • Monitor service levels, abandon rates, and auxiliary utilization across multiple business lines and sites. • Engage with managers in real-time to implement actions needed to meet performance objectives. • Adjust agent skills as needed to manage service levels in a multi-skill environment. • Update and manage schedule exceptions, temporary and permanent schedule changes in the Workforce Management (WFM) system based on call center team requests. • Generate and distribute attendance, check-in summary, and forecast reports from the workforce management system to production managers. • Pull data from Genesys WFM and CC Pulse for additional report requirements and assist Resource Planning Analysts in meeting project deliverables. • Support the management of the workforce management forecaster/scheduler software system. • Provide support for call volume analysis, normalization of historical data, and suggest adjustments and overtime as necessary. • Maintain accurate forecasting information and report forecasted versus actual performance to relevant departments. • Recommend schedules for new training classes, optimize lunch and PTO schedules, and realign work schedules to meet current trends. • Serve as a liaison between all Global Customer Care Services (GCCS) sites. • Monitor dialer pacing trends and case creation. • Provide reporting and create milestones throughout the month to ensure the business achieves service level targets. • Implement daily adjustments to meet monthly service objectives. • Manage the addition and maintenance of Genesys skilling and agent groups. • Capture and update service level impacts for Senior Management. • Create and run ad hoc reports for various departments as needed. • Monitor agent adherence and notify production management of non-adherence incidents. • Review skills gaps and make recommendations to the Resource Planning Analyst. • Perform additional duties as needed to support the Client Care contact centers. Qualifications Basic Qualifications • Minimum of 6 months of work experience or a Bachelor's Degree. • Experience in monitoring service levels and agent adherence in a contact center environment. • Experience in updating and managing schedules using workforce management systems. • Experience in generating and distributing operational reports. • Experience in supporting call volume analysis and forecasting. • Experience in using scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS). • Experience in working independently with minimal supervision to reach established goals. • Experience in using Microsoft Office functions, specifically Excel. • Experience in managing multiple service requests with strict time limits on an ongoing basis. • Experience in working well in a team environment. Preferred Qualifications • 2 or more years of work experience. • Experience in contact center operations, with at least 2 years in Workforce Management, including real-time resource management. • Experience in making data-driven recommendations and decisions to manage performance. • Experience in staff planning and trend analysis. • Experience in collaborating with cross-functional teams to achieve operational objectives. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.