Client Success Jobs

Pave BankHQI 78

Pave Bank in Singapore is looking for a Client Success Lead to manage the operational lifecycle of client relationships. This role requires strong collaboration with various teams to ensure the successful implementation of banking products. The ideal candidate will have over 6 years of experience in client success, preferably in the banking or fintech sector, with excellent analytical and communication skills. Join us to shape the future of programmable banking. J-18808-Ljbffr

VisaHQI 83

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary The Client Success Analyst is an individual contributor responsible for managing a portfolio of Pismo clients predominantly in card issuing and ensuring they achieve their desired business outcomes from the Pismo platform. Acting as the primary day-to-day customer contact, the Analyst drives customer satisfaction, customer health, product adoption, revenue realization, and overall client success. This role will be based in Bangalore, India. The role combines customer relationship management, technical coordination, operational oversight, and business consulting. The Customer Success Analyst works independently to manage customer engagements while collaborating closely with Product, Engineering, Operations, Support, and Commercial teams to deliver customer outcomes. For complex situations, strategic opportunities, and executive escalations, the Analyst will partner with Customer Success leaders and management. The ideal candidate is customer-focused, technically competent, commercially aware, and capable of building trusted relationships with both operational and management-level stakeholders within client organizations and Pismo. Key Responsibilities Customer Ownership & Business Outcomes • Serve as the primary owner for an assigned portfolio of customer accounts. • Develop a deep understanding of each customer's business objectives, operating model, and strategic priorities. • Ensure customers achieve their desired outcomes through effective use of Pismo's card issuing platform. • Build trusted relationships with customer stakeholders across operational, technical, and management levels. • Lead regular operational reviews and governance discussions with customers. • Act as the customer's advocate within Pismo and ensure commitments are delivered. Customer Health, Satisfaction & NPS • Own and continuously improve Customer Health Scores for assigned customers. • Drive customer satisfaction and Net Promoter Score (NPS) improvements through proactive engagement. • Monitor customer sentiment, platform usage, service performance, and support trends to identify success opportunities and risks. • Establish and execute action plans for customers showing signs of declining health. • Drive proactive communication and follow-up to prevent escalations and strengthen customer confidence. Revenue Realization & Growth • Ensure customers realize the value of their investment in the Pismo platform. • Drive adoption of contracted products, features, and capabilities. • Identify opportunities to increase platform utilization and business value. • Support account planning activities by identifying expansion opportunities and revenue realization initiatives. • Partner with Commercial and Account Management teams to contribute to revenue growth and retention objectives. Technical Coordination & Issue Management • Develop strong knowledge of Pismo's card issuing platform, payment processing flows, APIs, product capabilities, and operational processes. • Act as the coordination point between customers and internal Product, Engineering, SRE, Operations, and Support teams. • Manage customer-reported issues through investigation, follow-up, communication, and resolution. • Translate customer business requirements into actionable internal discussions. • Ensure timely customer communication during incidents, enhancements, and platform changes. Stakeholder Management • Build productive relationships with customer operational teams, program managers, product owners, and business leaders. • Engage confidently with middle-management stakeholders and participate in discussions with senior leadership when required. • Coordinate effectively across multiple internal teams to drive customer outcomes. • Escalate risks, opportunities, and customer concerns appropriately to Customer Success leadership. Reporting & Insights • Monitor and analyze customer performance metrics, health indicators, and adoption trends. • Prepare customer scorecards, operational reports, governance materials, and business reviews. • Identify trends, risks, and opportunities through data-driven analysis. • Provide recommendations to improve customer experience, adoption, and operational efficiency. Success Measures The Customer Success Analyst will be accountable for: • Customer Health Score improvement • Net Promoter Score (NPS) • Customer Satisfaction (CSAT) • Revenue realization against contracted commitments • Product adoption and engagement metrics • Customer retention and renewal readiness • Reduction in customer escalations • Timely resolution and management of customer issues • Delivery of customer success plans and agreed outcomes • Positive customer and stakeholder feedback Qualifications Required Qualifications • Bachelor’s Degree or an Advanced Degree • 3-6 years of experience in Customer Success, Client Services, Technical Account Management, Program Management, Payments Operations, Consulting, or related fields. • Experience within payments, card issuing, fintech, banking, SaaS, or technology industries. • Strong understanding of customer lifecycle management and customer success principles. • Ability to independently manage customer relationships and workstreams. • Strong analytical, communication, and problem-solving skills. • Demonstrated ability to coordinate cross-functional teams and manage competing priorities. • Excellent written and verbal communication skills. Preferred Qualifications • Knowledge of card issuing, authorization processing, disputes, settlement, digital wallets, and payment network ecosystems. • Experience working with API-based platforms and modern cloud technologies. • Familiarity with Visa and Mastercard issuing environments. • Experience managing customer health programs, adoption tracking, and business reviews. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Weight WatchersHQI 86

Weight Watchers is the global leader in science-backed weight management, offering an integrated support system built for the GLP-1 era that combines scientific expertise, medication, cutting-edge technology, and human connection. With more than 60 years of experience, Weight Watchers is the most studied commercial weight management program in the world, delivered through its No. 1 U.S. doctor-recommended weight-loss program. Its holistic, personalized approach also includes U.S.-based clinical interventions and access to GLP-1 medications when clinically appropriate, and a global network of coaches and community support. Since 1963, the company has led with science to deliver its members the personalized support they need to reach and sustain their goals. Members can access these solutions directly, or through Weight Watchers for Business’ full-spectrum platform for employers, health plans, and payers. In a landscape crowded with contradictory advice, isolating apps, and one-size-fits-all solutions, Weight Watchers offers a proven path forward that is rooted in research, grounded in empathy and designed to help every member feel better in their body and live a longer, healthier life. ABOUT THE TEAM WeightWatchers for Business, the enterprise facing brand of WeightWatchers, delivers the value of WeightWatchers directly to employers and health plans. Our programs offer all of the benefits of WeightWatchers, packaged as population health benefits. The solution starts with WeightWatchers’s award winning app and provides access to various levels of coaching while providing state-of-the-art integration, reporting and marketing support to enterprises. WHAT YOU'LL DO The Client Success Consultant (CS Consultant) will play a critical role supporting marketing, reporting, and other project management efforts across the Client Success team. As a utility player on the team, the CS Consultant will work closely with Client Success Managers (CSM) to support key accounts and completion of deliverables.. The CS Consultant will serve as an operational and administrative backbone to the CS team during a critical growth and retention period. This role will partner with each CSM and internal stakeholders including strategy, sales, operations and marketing to inform and assist the success of accounts. This work includes, but is not limited to, creating customized marketing asset packets to support client marketing strategies, developing high-quality annual reporting presentations showcasing program value, and ensuring CRM account information is current and complete. This Client Success Consultant will proactively engage with CS team members to provide client support. This role demands strong organization and prioritization skills, effective and timely communication, and attention to detail. This role will report to the VP of Client Success. Key Responsibilities: • Serve as an additional support person for the growth objectives of key accounts for Client Success Managers (account owners) based on fluctuating priorities. • Aggregate client results/reporting and support creation of client-facing presentations; primary focus on key annual and quarterly review reporting. • Partner with CS SME and Data Analytics on enhanced reporting initiatives • Assist in ad hoc initiatives across the book of business as appropriate, including support of new client launches or relaunches. • Assist with internal coordination to achieve issue resolution and general client support WHO YOU ARE • Bachelor’s Degree • 1-3 years related experience (marketing, sales, client success, project management, wellness industry) • Proactive self-starter with the ability to drive towards business goals under limited supervision • Strong organizational skills with the ability to work in a deadline-driven environment • Strong desire for process documentation and improvement • Highly collaborative with the ability to build relationships with internal and external partners • Excellent time management skills including planning, prioritizing, logistics, and scheduling • Excellent written and verbal communication skills • Ability to work in a high-paced, dispersed workforce environment • Experience working with Google Suite and other tools such as Hubspot, Looker, Jira preferred This is a temporary role through June 2027 Base pay may vary depending on, but not limited to: skills, experience, and location. US Pay Range $20-$25/HR At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance. At WW, cultivating a diverse and inclusive workplace is a priority. We are committed as individuals, as an organization, and as fellow humans to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability. By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy . Maryland Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. Massachusetts It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness. RECRUITMENT SECURITY & FRAUD PREVENTION At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind: • Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address. • Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges. • Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf. • Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase. Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww

PavagoHQI 78

Pavago is hiring a Marketing Account Manager to manage client relationships and marketing execution. This remote, full-time role coordinates email campaigns, SEO, WordPress updates, reporting, and cross-functional projects with leadership and marketing teams. You will balance client service with operational efficiency, drive campaigns on time, and deliver exceptional client experiences, while leveraging AI tools to improve productivity. J-18808-Ljbffr

VisaHQI 86

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership, and interpersonal skills to manage relationships with a variety of internal and client stakeholders. This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy. This role serves as a functional specialist, located in the North America region, in Atlanta, GA, and reporting to a Sr. Director on the North America Global Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time. All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work. Key Responsibilities: • Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products. • Ensure Client operational goals and success metrics for their overall Visa product landscape are understood. • Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. • Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools. • Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points. • Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance. • Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance. • Lead periodic operational reviews with clients and Visa stakeholders. • Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses. • Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity. • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed. • Coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. Qualifications Basic Qualifications: • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD Preferred Qualifications: • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD​Analytical skills to extract and synthesize relevant data into business solutions and provide sound analysis • Able to communicate complex technical terms and/or processes in business language tailored to client • Self-starter able to achieve results as part of an effective team (across countries and time zones) • Able to effectively prioritize and multi-task under deadlines • Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization, including executives, in support of strategic business plans • In-depth knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments) • Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise. • Experience in building credibility and creating trust-based relations; partnering with clients to build their business. • Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships. • Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions. • Experience in communicating clearly and effectively with clients. • Experience in thinking ahead and taking action. • Experience in taking ownership over problems and finding creative solutions to complex problems. • Experience analyzing data and translating findings into actionable business recommendations. • Experience in communicating complex technical terms and/or processes in business language tailored to client. • Experience in achieving results as part of an effective team across countries and time zones. • Experience in payment industry trends, threats, competitors, and regulatory environments. • Experience in building client relationships, becoming customer centric, success planning, client engagement, proactiveness, and critical thinking. Intermediate proficiency in the following skills: • Building client relationships - Build credibility and create trust-based relations; partner with clients to build their business • Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships • Success planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutions • Client engagement - Communicate clearly and effectively with clients • Proactiveness - Think ahead and take action • Critical thinking - Take ownership over problems and find creative solutions to complex problems • Experience in building credibility and creating trust-based relations; partnering with clients to build their business. Information for US Applicants For roles located in the US, the estimated salary range for this position is $127,300.00 to $ 204,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Starhub LtdHQI 78

Starhub Ltd. is seeking a Service Delivery Manager to oversee end-to-end service delivery for key clients in Singapore. The role emphasizes client relationship management, operational excellence, and financial oversight to drive service success and growth. The ideal candidate brings at least 8 years in IT service delivery, strong stakeholder engagement skills, ITIL certification, and experience in operations and account management. J-18808-Ljbffr

MangostarHQI 78

Mangostar is seeking a dedicated Key Account Manager to support and grow our ViP/high-value client base in Singapore. You will be the main contact for major clients, ensuring smooth communication, fast issue resolution, and strong retention outcomes. You will collaborate with internal teams to translate client feedback into product improvements. Join a fast-growing international team and help elevate client success while contributing to product optimization and strategic growth. J-18808-Ljbffr

Qube CinemaHQI 75

About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life. About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well Job Summary: The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently. Key Responsibilities Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems. Knowledge related to content delivery, KDMs, and playback systems is an added advantage. Diagnose and resolve problems with Linux servers, network connectivity. Perform log analysis and escalate unresolved issues to higher support levels or engineering. Guide customers in the installation, configuration of Linux servers.8 Document issues, resolutions, and maintain an updated knowledge base/SOPs. Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements. Provide remote assistance to cinemas and distributors as required. Required Skills & Experience 1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support. Knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs. Basic Knowledge of hardware and networking basics (IP, DNS, VPN, firewalls). Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus. Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.). Strong communication and customer handling skills. Soft Skills Problem-solving and analytical mindset. Ability to remain calm and professional under pressure. Team player with willingness to work in rotational shifts. Eagerness to learn new tools and technologies. Powered by JazzHR

Group W Partners Payments & Fintech Executive SearchHQI 77

Job brief We are looking for a Client Success, Team Lead, for r apidly expanding payment technology company in Palm Beach Gardens, Florida. This is an immediate opening for a full time, permanent position. This is an ideal position for an energetic individual who prefers the dynamics of working in a small, fast paced environment. Responsibilities Team Lead, supervisor experience with 4 -6 CS team members. Onboarding new Merchants from application to go live. Day to day account management with e

Air ChefsHQI 78

Air Chefs is seeking an experienced Client Success / Account Manager to own and grow a portfolio of enterprise accounts across major cities in South Africa. You will drive onboarding, nurture relationships, and expand value with enterprise clients in the AI and SaaS space. The role requires coordinating delivery with commercial and technical stakeholders, leading client check-ins, and identifying upsell opportunities while ensuring exceptional client satisfaction. J-18808-Ljbffr

354 Quest Staffing Solutions LtdHQI 76

354 Quest Staffing Solutions (Pty) Ltd seeks a Client Success Representative to join their Cape Town team. You will be the primary contact for a portfolio of clients, driving onboarding and long-term success with our products and services. Responsibilities include proactively engaging clients to understand goals, delivering strategic guidance, monitoring client health, and coordinating with internal teams to resolve issues. J-18808-Ljbffr

Manpower Staffing Services Pte LtdHQI 81

Manpower Staffing Services (Singapore) Pte Ltd is seeking a results-driven Client Services and Delivery professional to oversee platform implementations and service transitions for strategic clients in a global financial services context. You will partner with stakeholders across operations, product, technology and leadership to define requirements, manage delivery plans, resolve issues, and ensure an exceptional end-to-end client experience. J-18808-Ljbffr

360LearningHQI 78

360Learning is seeking a Client Success Partner to support its Enterprise accounts in advancing the digital training strategy on the 360Learning platform. You will build strong relationships with HR executives to maximize usage, adoption, and impact, coordinating cross-functional resources to secure renewals and expand opportunities. Within six to twelve months, you will manage top accounts, define transformation roadmaps, and drive renewals. J-18808-Ljbffr

Black Compass DigitalHQI 78

Black Compass Digital is seeking a Client Success Manager to be the primary contact for ecommerce brands on Amazon. You will manage relationships, oversee account health, and coordinate growth initiatives with internal teams. You will develop strategic plans, launch products, scale listings, and ensure timely delivery of client deliverables while staying current with Amazon policies. Strong communication and data analysis skills are essential. J-18808-Ljbffr

ledgerHQI 83

About Ledger We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. The team: Ledger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, TradeLink for off-exchange settlement, and Multisig for on-chain governance. You’ll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa. Join a young, international, driven team in one of Ledger’s fastest-growing areas. What you’ll be doing: You will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap. - Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level. - Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers. - Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets. - Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms. - Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next. - Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early. - Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel. What we’re looking for: - 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software. - Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers. - A track record of upselling and expanding accounts against targets. - Experience negotiating contracts and renewals with enterprise clients. - Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting. - Hands-on experience with digital assets, or a clear and demonstrable interest in the space. - Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO. - A structured, self-driven way of working. You manage a portfolio without being chased. Nice to have: - Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM. - Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups. - Additional languages, especially German, French or Arabic. - Experience at a crypto-native firm, a bank’s digital asset desk or a custody provider. At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: - Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week - Health & Wellness support - Health and Life Insurance. - Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work. - Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation. - Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee. For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.

GartnerHQI 80

About the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. To thrive in this environment, associates must be continuous learners who are adaptable to change, demonstrate a champion mindset, and exhibit purposeful persistence. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams. What you will do: Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return on investment. Uncover and capture how the client measures value (creating Value Statements) to ensure value is recognized and delivered throughout the life of the contract. Build, develop, and manage relationships with C-level clients across various business functions, acting as an apprentice in influencing and problem-solving with these senior stakeholders. Collaborate with internal Gartner partners (such as Sales and Executive Partners) to overcome obstacles, ensure clients have the correct access, and maximize the value Gartner delivers. Occasionally serve as a core team member in operational improvement initiatives. Contribute to the success of the broader team by occasionally coaching others in areas of expertise or providing long-term mentoring. Conduct regular reviews of the client book of business, looking into performance and key client engagement metrics to ensure the renewal and retention of clients. What you will need: 4+ years relevant professional experience. Customer centricity and commercial mindset to drive renewal of the business. A proven track record of excellence fuelled by strong Executive Presence, communication, collaboration, prioritization, critical thinking, and influencing skills. Strong analytical skills, specifically the ability to translate raw data and understand technology/business workflows in order to convert business insights into actionable recommendations. A passion for client service, coupled with the ability to understand and capture client Mission Critical Priorities (MCPs) and business requirements. Bachelor’s degree preferred. #LI-MA2 #Hybrid Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. Gartner is the world authority on AI At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:92386 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

o9 Solutions, Inc.HQI 77

Role: Technical Consultant/Senior (Data Engineer) - Client Success Location: Bangalore, Hybrid About the role We are looking for a highly motivated and technically strong Senior Technical Consultant – Client Success to join our team. In this role, you will support o9 customers post-implementation , ensuring seamless platform operations , strong customer outcomes , and high system reliability . You will play a critical role in managing automated batch processes, troubleshooting issues, and colla

AffirmHQI 91

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Client Success Team: The Client Success team at Affirm is focused on building and growing long-term partnerships with our merchant partners, helping them maximize the value of their relationship with Affirm while driving mutual business growth. As the primary post-sale point of contact, the team works closely with merchants to optimize performance, increase product adoption, identify revenue and GMV expansion opportunities, and ensure overall account health. Client Success also serves as a strategic bridge across Analytics, Product, Marketing, Credit, and Technical teams, advocating for merchants and helping shape solutions that drive successful outcomes for both our partners and Affirm. About the Role: We are seeking a dynamic and experienced Client Success Lead (CSM) to join our team. The ideal candidate will have 3-5 years of proven client experience, preferably in the financial technology sector. The CSM will be instrumental in maintaining client relationships, ensuring satisfaction, and fostering revenue growth. What You’ll Do: Deliver a proactive client management strategy to encourage growth & retention with our merchant partners Identify upsell and cross-sell opportunities to enhance client value and devise strategies to capitalize on them Provide prompt and effective support to address client needs and inquiries. Conduct regular performance reviews and gather client feedback Collaborate with internal teams to resolve client issues and requests promptly. Stay abreast of industry trends and market developments to anticipate client needs. Collaborate cross-functionally to execute strategies to support clients. Ensure alignment between client goals and internal priorities and deliverables. Demonstrate resourcefulness and flexibility in navigating changing environments. Maintain a thorough understanding of company products and services to provide accurate information and support to clients. What We Look For: Bachelor's degree with at least 3-5 years of account management experience, preferably in the financial technology industry. Excellent written and verbal communication skills. Strong interpersonal skills and ability to build rapport with clients and stakeholders. Self-motivated, proactive, and able to work independently or as part of a team. Comfortable in fast-paced, high-pressure environments managing multiple priorities. Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite. Knowledge of marketing technologies and and e-commerce preferred Base Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500 USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500 Please note that visa sponsorship is not available for this position. #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Sotheby'sHQI 85

ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City. THE ROLE As an Analyst within the Client Success team, you will provide day-to-day execution and administrative support to the Head of Client Success and Associates across new deal activity, closing and funding, collateral diligence, and portfolio servicing. This is a highly execution-focused role within a fast-paced lending environment, with an emphasis on keeping transactions and servicing activities organized and moving forward. The Analyst will coordinate documentation and follow-ups, maintain internal systems and checklists, support diligence and closing processes, and help ensure outstanding requirements are identified and completed on a timely basis. The ideal candidate is highly organized, detail-oriented, proactive, and comfortable managing multiple priorities and deadlines. The Analyst will work closely with Associates, senior members of the Client Success team, Credit, Legal, Operations, and other internal and external stakeholders throughout the loan lifecycle. RESPONSIBILITIES Transaction Execution & Diligence • Support the setup, execution, closing, and funding of new loans, amendments, and renewals. • Prepare and maintain transaction materials, collateral schedules, trackers, and checklists. • Support borrower and collateral diligence, including review of ownership, provenance, and other diligence materials. • Coordinate compliance approvals and follow up on outstanding closing and post-closing requirements. • Maintain complete, accurate, and organized transaction files. Collateral & Portfolio Management • Maintain accurate records of collateral location, possession, customs status, and condition. • Coordinate collateral inspections, shipments, viewings, and other logistics. • Support ongoing portfolio servicing, including invoices, revaluations, insurance, inspections, and related documentation. • Assist with vehicle inventory, title paperwork, consignment tracking, and other collateral reporting. • Ensure servicing requirements and documentation are completed and up to date. Team Support • Proactively track outstanding items and coordinate with internal and external stakeholders to keep transactions and servicing activities on schedule. • Identify missing documentation, inconsistencies, and potential delays and escalate as appropriate. • Provide analytical, administrative, and execution support to Associates and the Head of Client Success. • Assist with Credit Committee, client, and portfolio review preparation. Process & Development • Contribute to improving team templates, checklists, trackers, and processes. • Over time, assume greater responsibility for provenance research, collateral diligence, and collateral logistics. IDEAL EXPERIENCE & COMPETENCIES • Bachelor’s degree. • 1–3 years of professional experience, preferably in financial services, lending, credit, underwriting, investment banking, private banking, wealth management, or a similarly analytical, execution-focused environment. • Experience in the art market, automotive industry, auction house, gallery, museum, art advisory, or related business is a plus. • Highly organized, detail-oriented, and reliable, with strong follow-through and the ability to manage multiple priorities and deadlines. • Strong analytical and financial skills, with comfort working with financial information, transaction data, and basic credit metrics. • Proactive and resourceful, with sound judgment around resolving issues independently and escalating when appropriate. • Strong written and verbal communication skills. • Collaborative and adaptable, with the ability to support multiple team members in a small, fast-paced, entrepreneurial environment. • Proficiency in Microsoft Excel and PowerPoint; Salesforce or other CRM experience is a plus. • Fluency in a second language is advantageous. The proposed base salary for this position ranges from $60,000-$80,000. In addition to base salary successful candidates are eligible to receive a discretionary bonus, as well as a competitive benefits package. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. To view our Candidate Privacy Notice for the US, please click here . To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here . The Company is an equal opportunity employer and considers all applicants for employment without regard to race (including, without limitation, traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. The Company complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it operates.

fun.xyzHQI 83

Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains, systems designed to move and store value more transparently and efficiently. While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult. Fun builds the infrastructure that powers consumer-facing fintech applications, handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance. For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience. About the Role Our enterprise clients are some of the largest applications in crypto, and we hold ourselves to the best service experience in the market. Based in our Singapore office, you will own a named share of the enterprise book and cover the rest, so a client working Asia hours always has someone who knows their account. You will also take a share of our mid-market clients and work with our Client Success lead to automate that work away. As mid-market moves onto the product, your time moves onto enterprise. That is the intended path of the role, not a side effect of it. What You'll Do • Own enterprise relationships. A named share of the book: standing syncs, regular reviews, escalation when something breaks, and meeting clients in person. • Be the second pair of hands. Cover the rest of the enterprise book so no client depends on one person being available. • Own renewals and expansion. Keep your accounts renewing, spot the client whose usage has outgrown their tier, and keep our CRM straight enough that nothing is a surprise. • Take mid-market, then automate it. Triage and kickoff for your share of mid-market, and build the self-serve alternative with the Client Success lead. • Use AI, and speak EPD. Claude daily for drafting, data and turning recurring client questions into documentation rather than a faster reply — and give engineering, product and design the written context they need without becoming a bottleneck. Required Skills and Qualifications • 5+ years in client success or technical account management, owning named enterprise accounts at an API, infrastructure or payments company. • Technical range to follow an integration and answer most questions yourself. You do not need to write production code. • Strong AI skills and real fluency with Claude or an equivalent — already using it to do more than you otherwise could. • Honest and forthright. You can run a difficult conversation, a renewal and a pricing discussion rather than defer any of them. • Excellent async operator across time zones, and a strong internal communicator with engineering, product and design. Nice to Have • Crypto experience, particularly DeFi protocols, perps venues, prediction markets or exchanges. • Payments or on-ramp background. • SQL, or enough familiarity with a BI tool to answer your own data questions. What Sets You Apart • You have held accounts where a slow answer had a real cost. • You are happy hosting clients and working a conference, and you also do the unglamorous operational work. We need both, not one. • When a process is broken you document it, automate it or kill it. • You would rather tell a client an uncomfortable truth early than a comfortable one late.