Support Associate (Part -Time Remote)
Job description
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills and experience in a customer-facing or logistics role? If you answer yes, we’d love to chat!
What you'll be doing:
- Handling incoming live chats (and occasionally phone calls) from our customers, venues, and couriers
- Ensuring that the delivery operation runs smoothly
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
- You already have some experience in a customer-facing role, and you are passionate about service
- This is a shift work position. You can work evenings and weekends too - We are available to our clients seven days a week from 7:00 am to 1:00/2:00 am.
- Supporting primarily Slovakia, with occasional shifts for Czechia or other markets when necessary
- You are fluent in Slovak language and you have professional working proficiency in English (minimum B2)
- Multisport card
- Employee cashback benefit in Wolt credits
- Benefit plus card
- Snacks and drinks at the office
- Possible home office after completing necessary onboarding in our office in Bratislava
- Opportunity to grow both personally and professionally within our team
- Employee assistance program
- Team building events
Please note that due to GDPR we do not accept applications sent via email. Please submit your application and CV via our careers page!
The successful candidate's starting hourly pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
