You are: An experienced engineer with deep Dynamics 365, agentic AI and Microsoft ecosystem expertise, ready to lead the build of intelligent contact centre capability at enterprise scale. We are: The EverydayAI and Contact Centre Intelligence teams within End User Experience, creating effortless, intelligent digital experiences that help every colleague perform at their best. Together we will: Build a world-class, fully agentic IT Contact Centre, using Dynamics 365, Microsoft Copilot Studio, a…
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