Regional Manager - Customer Service (Maharashtra)

Role & responsibilities: Lead and supervise a team of approximately 22 Customer Service Officers and 2 Area Supervisors responsible for servicing Retail Asset customers. Ensure timely resolution of customer service requests and complaints, including those raised through channel partners, within defined turnaround times (TATs). Manage end-to-end complaint resolution and detractor feedback closure, ensuring customer concerns are effectively addressed and insights are used to improve service deliv…