IT Specialist (SYSADMIN)

You may qualify at the PT - 2 band level, if you fulfill the following qualification requirement: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: In addition to the competencies above, applicants at the PT - 2 position must have one year (52 weeks) of specialized experience at the next lower band CS-I, PT-I, PE-I, AC-III, or GS-11 grade level (or equivalent) in the Federal Service, which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as:performing system monitoring, maintenance, and troubleshooting identify problems, make diagnoses, and resolving IT issues to ensure operational stability. Conducting vulnerability scanning and supporting investigations into troubleshooting and remediations.

As a IT Specialist (SYSADMIN), PT- 2210- 2, your typical work assignments may include the following: Administer and manage physical and virtual environments, including configurations, monitoring, performance, optimization, issue resolution, and lifecycle management. Collaborate with colleagues and system owners on vulnerabilities affecting GAO IT systems; work with functional and system admins to identify, troubleshoot, and remediate vulnerabilities. Collaborate with colleagues to support requirements for customer-facing systems and applications and special customer environments. Provide technical advice and assistance to include troubleshooting, diagnosing and resolving issues and problems in response to reported or observed incidents and ensure critical business activities are carried out. Work with federal colleagues and contract support staff to plan, test, and deploy systems and operational updates to IT platforms and customer-facing systems including but not limited to Windows and Linux servers, monitoring and compliance systems, and workstation and desktop operating systems. Serve as a technical analyst for enterprise systems with responsibility for investigating and resolving challenging integration or configuration issues of a wide variety of infrastructure systems including but not limited to Windows and Linux servers, enterprise storage, backup, and archive.