Client Care Officer

Bedrijfsomschrijving
We help make your world a safer place. We value integrity, vigilance and helpfulness. At Securitas, we put diversity first. We encourage everyone to apply regardless of your origin, age, gender or cultural and religious background.
Our industry is in constant evolution. Together with colleagues around the world, we stay ahead of changes in technology. Tomorrow's solutions are today's challenges. People and technology are building the next generation of security with us!

Vacatureomschrijving
Do you enjoy helping customers, solving problems and finding the right solution quickly? Are you comfortable communicating in both Dutch and French? Then this opportunity might be for you.
To strengthen our team, we are looking for a Client Care Officer who will act as one of the key points of contact for our customers and partners.
Your role:
As a Client Care Officer, you support our customers in their day-to-day needs and ensure a professional, efficient and high-quality customer experience.
Your main responsibilities will include:
• Handling customer and partner requests by phone and in writing;

• Managing customer activations, ranging from standard monitoring contracts to more complex security solutions;

• Providing first-line support for administrative and technical questions;

• Analysing requests, incidents and issues to identify the appropriate solution;

• Creating, processing and following up on tickets according to priority;

• Escalating more complex cases to the appropriate support level, ensuring all relevant information is provided;

• Following up on open requests until resolution;

• Contributing actively to customer satisfaction and the overall quality of our service.

Functie-eisen
We are looking for someone who is customer-oriented, solution-driven and comfortable working in a fast-paced service environment.
• You have at least a secondary school diploma;

• You are fluent in Dutch and French, both spoken and written;

• You have a basic knowledge of English;

• Previous experience in customer service, customer care or a service desk environment is a plus;

• You are comfortable working with different IT systems and applications;

• You work accurately and in a structured way;

• You are a good listener and enjoy finding solutions to customer needs;

• You are a team player who can also work independently;

• You are eager to learn, helpful and demonstrate a high level of integrity.

Aanvullende informatie
Interested? Apply now and become part of Securitas Technology!

We help make your world a safer place. Wij hechten veel belang aan onze waarden: integriteit, hulpvaardigheid en waakzaamheid. Bij Securitas zetten we diversiteit voorop. Wij moedigen iedereen aan te solliciteren ongeacht je afkomst, leeftijd, gender of culturele en religieuze achtergrond. 
Ons doel is om de wereld een veiligere plek te maken door onze klanten verschillende diensten aan te bieden zoals permanente bewaking, technologische oplossingen of training.