Monitor production applications and ensure system availability
Investigate and resolve production incidents within SLA timelines
Troubleshoot UNIX Linux server and application related issues
Analyze logs and identify root causes of recurring problems
Execute SQL queries for data validation issue investigation and reporting
Work closely with development database and infrastructure teams to resolve issues
Support application deployments releases and change requests
Perform health checks and monitor batch jobs interfaces and services
Create and maintain operational documents SOPs and knowledge articles
Participate in on call support and major incident management activities
Ensure adherence to support processes and operational procedures
Technical Requirements:
Primary skills Process Maintenance and Production Support process PLM Production Support process Technology Infrastructure Storage Administration UNIX Storage Technology SQL SSIS SQL Server
Preferred Skills:
Technology->Infrastructure-Storage-Administration->UNIX Storage,Technology->SQL SSIS->SQL Server,Foundational->Maintenance and Production Support process->PLM Production Support process