Senior Change & Customer Experience Leader

DBS Bank Ltd

SingaporeFull Time$1,080–$1,560/mo10/9/2026Active listing

Job description

DBS Bank Ltd in Singapore invites a Senior Associate, Change Management Executive to shape customer experience across the Customer Centre, driving service excellence and continuous improvement. You will lead ideation, facilitate workshops, analyze data, and implement strategies that place the customer at the heart of every touchpoint, leveraging design-thinking and Gen AI to accelerate outcomes. J-18808-Ljbffr

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$1k – $2k

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Market data coming soon for this role.

Listed range$1k – $2k

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Job DNA

pattern

A deterministic fingerprint of this role, read from its description. No AI.

Technical

Leadership

Customer-facing

Coding

Architecture

Innovation

Operations

Pressure

Meetings

Remote-fit