Lab Associate Practitioner

The Opportunity

Voy is one of the UK's fastest-growing digital health companies, delivering innovative care across men's health, metabolic health, menopause, hormonal health, TRT, and dermatology. Behind our digital experiences is a rigorous clinical engine that relies on precise, timely lab diagnostics to power personalised healthcare programmes for our members.

You'll join our lab operations team as a Lab Associate Practitioner, playing a hands-on role in processing samples and delivering accurate test results. Working alongside experienced Biomedical Scientists, medical staff, and laboratory personnel, you will operate key equipment and follow high-standard clinical protocols to ensure our testing process runs smoothly and reliably every day.

What You’ll Do

• Support the development and verification of laboratory tests.

• Handle the receipt of biological samples and prepare them for analysis.

• Operate and maintain a range of automated and semi-automated laboratory equipment and analysers.

• Perform routine laboratory tests accurately and efficiently, following Standard Operating Procedures (SOPs).

• Perform daily internal quality control (IQC) checks and participate in external quality assurance (EQA) schemes.

• Perform basic troubleshooting of equipment issues under supervision and report malfunctions or breakdowns promptly to senior staff.

• Accurately record and enter data into Laboratory Information Management Systems (LIMS).

• Adhere strictly to all laboratory health and safety policies and procedures, including COSHH, sharps disposal, and biological hazard management.

• Maintain a clean, safe, and organised work environment.

• Work collaboratively with Biomedical Scientists, medical staff, and other laboratory personnel to ensure seamless lab throughput.

Who You Are

• Practical experience working within a laboratory environment, following strict SOPs and quality frameworks.

• Comfortable handling biological samples, using LIMS software, and operating standard laboratory analysers.

• High attention to detail with a methodical approach to data recording, quality control (IQC/EQA), and maintaining clean working conditions.

• Strong safety mindset, with working knowledge of laboratory health and safety policies, COSHH, and biological hazard protocols.

• A clear communicator and collaborative team player who works effectively alongside Biomedical Scientists and clinical staff.

• Reliable and calm under pressure, with good judgement on when to troubleshoot basic equipment issues or escalate breakdowns to senior colleagues.

What We Offer

• Full Training & Clear Career Progression: Complete on-the-job training, CPD, fully funded GPhC qualifications, and mentorship to help you grow your career in a rapidly evolving company.

• Work-Life Balance: Full-time hours with flexible scheduling options.

• Health & Wellness: Private medical insurance, plus a comprehensive gym and wellness benefit via Wellhub.

• Lunch Allowance: £5 per day lunch allowance, to spend at the pharmacy mini-mart!

• Time Off: 25 days of annual leave plus bank holiday allowance, plus generous parental leave policies.

• Pension: 8% Pension via People's Pension (you contribute 4%, we match 4%).

• Cycle to Work salary sacrifice scheme.

• Connection: Regular team events to keep our culture fun and connected.

• Growth Potential: An opportunity to join in the early stages of one of the most promising scale-ups in the healthcare space.