Underwriting Support Associate

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

The Underwriting Support Associate provides administrative and analytical support to Underwriters. This role ensures efficient workflow, accurate documentation and timely communication with internal and external stakeholders and teams enabling underwriters to make informed decisions.

Duties and Responsibilities:

• Support underwriting team with evidence requirements.

• Track the status of applications and policies to ensure timely processing.

• Act as a liaison between agents, clients, policy servicing team and underwriters, providing updates and clarifications.

• Addressing sales queries timely within agreed SLA.

• Generate, analyze, and distribute regular MIS reports (e.g., productivity, quality scores, pending cases, turnaround times, vendor reports) to management for performance tracking and decision-making.

• Assist in processing reinstatement requests by gathering required documentation, coordinating with underwriters and other teams to ensure seamless processing and communication.

• Assist with special projects and analysis as assigned by the Underwriting support manager.

Qualifications and Skills:

• Experience: >1-2 years in Life Insurance Operations, within Underwriting Support or policy servicing/customer service in the insurance sector.

• Education: Graduate in any stream (LOMA/III certifications are an advantage).

• Technical Skills: Proficiency in Insurance Core Systems (PAS).

• Proficiency in MS Excel, reporting tools, and MIS dashboards..

• Communication and customer service skills.

• Ability to work in high-pressure, high-volume environments.

• Attention to detail and accuracy in data entry and reporting.

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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

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Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.