Operations Specialist - Gulf Binance

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Responsibilities:

1. Daily Operations & Tier-2 Support

• Support daily operational routines and ensure key tasks are completed accurately and on time.

• Act as Tier-2 support for operational issues escalated from internal or customer-facing teams.

• Track, follow up, and coordinate issue resolution across relevant teams until closure.

• Prepare regular and ad-hoc operational updates for management review.

2. Product & Business Operations

• Support product launch readiness from an operations perspective, including UAT coordination, SOPs, FAQs, internal alignment, and post-launch monitoring.

• Work closely with Product, Technology, Compliance, Risk, Customer Service, Finance, and other teams to ensure smooth execution.

• Review product flows and identify operational gaps, user pain points, or process risks before and after launch.

• Maintain and improve workflows, checklists, and internal playbooks to support scalable operations.

3. New Business Operations

• Support operations planning and execution for new business initiatives, including Tokenization-related services.

• Help define operational workflows, control points, SOPs, and issue-handling processes for new services.

• Coordinate with Product, Compliance, Legal, Risk, Technology, Finance, and external partners to support launch readiness and post-launch operations.

Requirements:

• Bachelor’s degree in Business, Finance, Operations, or related field.

• 5-7 years of experience in operations, business operations, fintech operations, crypto exchange operations, platform operations, or related fields.

• Strong understanding of operational processes, issue resolution, and cross-functional coordination.

• Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders.

• Good analytical thinking, attention to detail, and ownership mindset.

• Able to manage follow-ups independently and work in a fast-paced, regulated environment.

• Experience in crypto exchange, digital assets, fintech, securities, payments, banking, or regulated financial services.

• Ideal to have understanding of trading operations, fiat/crypto deposit and withdrawal flows, KYC, compliance operations, or risk control processes.

• Experience supporting product launches, UAT, SOP creation, or process improvement are good to have.

• Familiarity with Excel, Google Sheets, or dashboard tools is a plus.

Why Binance

• Shape the future of finance

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle challenging projects in a fast-paced and innovative enviornment with autonomy

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.