Reception Team Member
Job description
# Reception Team Member
**Full-time | Job-Category: Rooms | Job Type: Permanent | Job Schedule: Full-Time | Compensation: up to GBP 14.45 - hourly**
## Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
## Job Description
### What You'll Be Doing
• Welcoming guests and ensuring a smooth check-in and check-out experience
• Handling guest enquiries both in person and over the phone
• Managing reservations, guest accounts, payments, and room allocations accurately
• Providing information about hotel facilities and local attractions
• Maintaining high standards of guest service and satisfaction
• Promoting hotel services and facilities to maximise guest experience
• Working collaboratively with all hotel departments to ensure seamless operations
• Following security, confidentiality, health & safety, and company procedures at all times
## Qualifications
### What We're Looking For
• A positive, friendly, and professional attitude
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational abilities
• Ability to remain calm and efficient in a busy environment
• Passion for hospitality and creating exceptional guest experiences
• Flexibility to work various shifts, including weekends and holidays
• Previous hotel reception or customer service experience is desirable but not essential as full training will be provided
## Additional Information
### What We Offer
• Worldwide hotel discounts across the Accor network
• Training, development, and career progression opportunities
• A supportive and inclusive team environment
• Employee recognition programmes
• Opportunity to work for one of the world's leading hospitality brands
