Customer Care Representative
Job description
# Customer Care Representative
## Company Description
Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
## Job Description
- Hourly Wage
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Monthly rewards & recognition programs
- Employee Discounts
- Health and Wellness programs including a personal trainer dedicated to Sutherland
## Qualifications
- Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
- Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
- Strong attention to detail and the ability to effectively multitask
- High school diploma or GED; an Associate's degree is a plus.
- Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
## Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
- A quiet and distraction-free, secure place to work.
## Additional Information
This job is open only those living in Canada, and you must reside and be authorized to work in the Canada in order to be considered for employment.
