Inbound Call Center Specialist - Expert Customer Care

Bluespec Holdings is seeking a dedicated call centre representative to handle incoming calls in Gauteng. You will ensure all calls are captured in Dreamtec and resolved within set SLAs while delivering personalized service to clients. You must understand policy wording and procedures, escalate issues to a supervisor when needed, and be prepared to work shifts and overtime as required. Emphasis on accuracy and compliance with client requirements will define success in this role. J-18808-Ljbffr