Client Relationship Specialist
Job description
Company Description
Are you interested in developing, growing and enhancing a new client relationships management approach for a leading company in the mortgage services and real estate industries?
Do you enjoy building long-term relationships and existing account expansion strategies?
If so, Altisource would love to hear from you!
Altisource, a leading provider in end-to-end services and technologies to the mortgage and real estate industries, is seeking an energetic, creative, and motivated Client Relationship Manager to onboard, build and maintain the existing client relationships as well has a high level of interaction with Operations in understanding pipeline management. This is crucial to the success of our business unit.
Job Description
• Create existing client expansion roadmaps, client product/service gap lists, and pair with sales operations to leverage existing client data to present relationship management plans and roadmaps to senior executives within Altisource
• Onboard customers in a cohesive manner in order to ensure success, maintain ongoing Communication with your Clients and promote growing their business with Trelix
• Serve as an escalation point on technical and service-based concerns raised with clients and quickly/efficiently address and resolve escalated issues utilizing tracking tools
• Manage vendors, assigned within their regions, ongoing open order count to ensure proper allocation of work to align with the vendors’ capacity to complete within SLAs and quality expectations from both a transactional level and trend analysis level.
• Create weekly reporting template on performance metrics, including trend analysis and root cause analysis of performance issues
• Additional duties as indicated
Qualifications
• Previous experience managing clients as an inside Account Manager with a mortgage lender or managing an Operations (Processing, Underwriting or Closing) environment is strongly preferred
• Working knowledge of mortgage originations operations (lending, underwriting, servicing, pipeline management etc.) including encompass and/or other LOS
• The ability to communicate effectively and work through challenges in tight timelines
Additional Information
Altisource is an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, appearance, religion, gender identity, sexual orientation, national origin or disability status. We encourage candidates enrolled in the National Register of Disabilities to apply for all our job postings in compliance with the stipulations of the Uruguay Act No 19691 and its decree No 73/019.
If you are interested, kindly submit your resume in English , as the recruitment processes is managed by the US Recruitment Team.
