Hybrid Tech Solutions Specialist - Timaru
Job description
Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of tech solutions in homes and workplaces.
This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.
This hybrid role will be primarily based in the store. The majority of the work will be setting up customers products at the store. The other will be based out on the field. Delivering and setting up customers products in their homes.
As a key member of our Services team, you'll provide top-notch customer service while efficiently handling Tech Solutions jobs. No two days are the same in this hands-on role. You'll set up mobile phones, laptops and other smart devices, transfer data, troubleshoot issues and educate customers.
In the field you'll support across various environments, from homes and businesses to construction sites, schools, and stores. Travel may be required, sometimes outside your region.
Flexibility is key - you’ll work in a team, solo, or support large installations.
Staying productive means managing jobs where needed, supporting teammates, and collaborating with your local store for urgent requests such as sharing your tech expertise.
Additional responsibilities include attending store meetings, stocktakes, supporting field work when coworkers are on leave, maintaining tools and a vehicle, while also continue your ongoing learning and development in tech.
Key tasks, duties and responsibilities:
- Product Installation, data transfer, device configuration and troubleshooting
- To provide training and support on a wide variety of products and services.
- Troubleshoot and resolve smart device or network problems and manage network security.
- Physical installation of products such as wall mounting (training will be provided).
- Attention to detail to ensure that all jobs are left completed to a high professional standard.
- Supporting quality control checks and tasks with relevant systems and process
- Follow booking systems and processes.
- Provide First Call Resolutions for our customers.
- Building of successful internal and external relationships
- Use of a company vehicle for delivery of services where required.
- Use of a company phone to communicate effectively with a broad range of customers
- To always conduct self in a professional manner, this also covers personal presentation, demeanour and driving Company vehicles.
- To undertake any other duties as allocated from time to time.
- Provide training support in form of workshops for groups and businesses.
- Maintains safe, organised and neat work areas.
As driving a vehicle is a vital component to delivery of Tech Solutions Services, there is a requirement to maintain a Full and clean New Zealand Driver’s license and have the ability to operate one of our company vehicles.
