Service Desk monitoring

Pyramid Global Technologies

New South Wales, AustraliaFull Time4d agoActive listing

Job description

Roles and Responsibility Service Desk : Monitoring Team Member.Take calls from the business users, log ticket, action the tickets to close or triage the ticket to relevant support team.Process email support request from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team. Escalate to relevant team as outlined in the SOP for priority tickets including P1 and P2 tickets. Send communication to business users as required. Work closely with track lea…

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Technical

Leadership

Customer-facing

Coding

Architecture

Innovation

Operations

Pressure

Meetings

Remote-fit