Despatch Coordinator
Waste Management
Auckland, North IslandFull Time3d agoActive listing
Job description
Job Description
The role you’ll play
WM New Zealand is looking for a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll be at the centre of our daily transport operations, connecting customers, drivers and operational teams to ensure services run safely, efficiently and on time.
No two days will be the same. You’ll coordinate daily transport activities, respond to unexpected changes and use operational data to improve routes, productivity and customer outcomes.
Key responsibilities
- Coordinating between customer service, operations and drivers to deliver reliable customer service.
- Monitoring daily routes and responding quickly to missed, delayed or rescheduled jobs.
- Reviewing and improving route sequencing to increase efficiency and reduce fuel use.
- Identifying system or route issues and ensuring information remains accurate.
- Communicating with customers about delays or service changes.
- Monitoring unserviced, rolled and rejected jobs and helping resolve issues.
- Reviewing operational documents, run sheets, weigh dockets and system information.
- Supporting reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
- Contributing to improvements across operational systems and processes.
Interested in this role?
