Senior Live Ops Producer
Job description
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
About Roblox Live
Roblox Live creates the moments that bring Roblox together. We turn music, entertainment, culture, and the creativity of our community into new ways to play and connect. From major platform celebrations to live performances and breakout creator moments, we give players something to show up for, experience with friends, and come back to.
We’re a small, fast-moving team with the ambition to shape the future of live experiences on Roblox. We bring ideas to life with creators and partners, build the technology that makes them possible, and turn what works into tools that let the creator community take it further.
The Role
We’re looking for a Senior Live Ops Producer to run Roblox’s shared moments from launch readiness through event close. You will own launch sequencing, the war room, in-flight operational calls, reward validation, and day-to-day communications with development partners. You’ll keep launches coordinated and respond quickly when players need a fix.
This is a senior individual contributor role for someone with strong production craft and calm judgment under pressure. You’ll coordinate studios, developers, and internal teams across overlapping events, working with the Senior Program Manager on dependencies and the Platform Events Designer on tuning. Our global event calendar includes planned coverage on evenings, weekends, and holidays.
You Will
- Build the production and readiness plan with studios and internal leads. Define delivery milestones, integration deadlines, test plans, and launch criteria, and feed dependencies into the program calendar.
- Coordinate rehearsals and required QA, performance, security, policy, localization, and support reviews. Track issues to resolution and make go/no-go recommendations based on readiness.
- Write and run the launch run-of-show across the hub, participating experiences, content drops, rewards, and player entry points. Confirm timing, owners, and contingencies for each step.
- Coordinate launch timing with engineering, marketing, and developers. Validate each release step before moving to the next, and record decisions and changes.
- Staff and lead the war room. Establish monitoring, coverage, incident priorities, and escalation paths for the full live window.
- Make operational calls within agreed decision rights. Coordinate release timing, hotfixes, pauses, and recovery with engineering, and implement gameplay and economy changes with the designer.
- Monitor event health, reward delivery, player reports, and sentiment with Data Science, support, and community teams. Prioritize actions and keep partners informed through resolution.
- Validate reward availability, eligibility, progression tracking, award delivery, and release timing. Test the full player journey across the hub and participating experiences.
- Coordinate winner validation with security, legal, and support for scarce rewards or competitions. Investigate failed or incorrect awards and coordinate fixes and player remediation.
- Be the primary operational contact for studios and participating developers. Set expectations on milestones, integration requirements, readiness, and live changes.
- Resolve delivery blockers, route design decisions to the designer, and escalate technical issues to internal owners. Give developers timely information to plan around their own games and communities.
- Maintain launch checklists, incident procedures, and operational runbooks. Contribute findings and partner feedback to the Senior Program Manager’s retrospectives and post-event playbooks.
- Identify recurring integration, monitoring, and reward problems. Partner with product and engineering on tools and automation that make events easier to run.
You Have
- 7+ years in game production, live operations, or live event production, including significant experience on a live-service game or recurring content calendar.
- Direct experience launching and operating in-game events, seasons, or content drops, with ownership of readiness reviews and release sequencing.
- Experience leading live incident response and making timely decisions with incomplete information, including coordinating hotfixes and recovery.
- A track record of managing delivery and communications with external studios, developers, or production partners.
- Working knowledge of progression, virtual economies, and reward pipelines, with experience validating eligibility and award delivery.
- Fluency with event telemetry and player feedback, and the ability to turn operational signals into clear priorities.
- Strong written communication and production discipline, with experience using tools such as Jira, Airtable, Asana, or equivalents to keep complex launches organized.
- Familiarity with Roblox development workflows, avatar items, and its player and creator communities (preferred).
- Experience producing live broadcasts, in-game performances, or creator- and influencer-led programming (preferred).
- Experience with competitive events, winner validation, or exploit response (preferred).
- Experience operating for a global audience or building launch and incident runbooks from scratch (preferred).
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page.
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
