Reservation Supervisor

Company Description
Swissôtel Living Jakarta Mega Kuningan is a part of Mega Kuningan, a business district with various integrated mixed use developments located in South Jakarta, Indonesia. The 240 keys hotel is the newest Accor portfolio that offers a mix of studio, one and two bedroom serviced apartments designed as a compact fusion of Japanese character with Swiss simplicity which brings a warm and personal experience throughout the hotel that promotes vitality for the body, mind and soul.

Job Description
• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
• Support revenue generation through upselling, booking conversion and implementation of approved pricing strategies.
• Supervise, coach and support Reservations Agents to achieve service and performance targets.

Qualifications
• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
• Experience with Opera PMS/Opera Cloud and Microsoft Office is a must.
• Excellent communication, organizational and problem-solving skills.
• Strong leadership skills and the ability to supervise, coach and motivate a team.