Customer Experience Team Lead — Coaching & Performance

WNS Global Services is seeking a capable team leader to guide and develop a customer-centric, high-performing team within a dynamic contact centre environment. You will coach, monitor performance, and deliver insights to drive sales and customer satisfaction as the product evolves. The role emphasizes quality assurance, training delivery, and proactive risk management to ensure right-first-time outcomes and secure data integrity aligned with company standards. J-18808-Ljbffr