Customer Experience Professional

JD-Key skills and qualifications
4 year college degree or equivalent experience
3-5 years of prior work experience - Customer Experience, Logistics;
Excellent analytical and problem solving skills in a complex business structure;
Ability to work well under pressure, have the self-confidence and sensitivity to address difficult
customer problems;
Knowledge of financial negotiable documents i.e. Letters of Credit, Stand-by Letters of Credit;
Understanding of financial accounting basics: GAAP (generally accepted accounting principles);
SAP or equivalent system-wide application experience, preferably with knowledge of the Sales &
Distribution, Project Systems and FICO modules, logistics and distribution expertise with
Microsoft Office Suite knowledge;
Excellent communication skills both internally and externally across time zones and with
customers. Clear Spoken and written English;
Ability to develop strong partnership and work well in a team environment;
Excellent time management, organization and prioritization skills with a proven record of
meeting deadlines.