Key Account Management (SM/ AD)
Job description
Role: Key Account Management (SM/ AD)
Experience: 10+ Years.
Location: Bangalore, India.
Report to: VP-Sales.
Roles and Responsibilities
Grow revenue in the accounts to meet clearly established top line targets while continuing to diversify the products & services being delivered
Establish relationships with key decision makers and ensure that existing clients are highly satisfied
Interact with leadership team on the IT & business side of the client and be viewed as a trusted advisor to the client
Protect, enhance and grow business with the client including managing new business development & account management
Ensure that program managers are leading profitable and efficient programs with strong customer satisfaction
Skills Required
Proven customer-facing skills in a truly multi-cultural environment
Build high stakes in a competitive multi-vendor situation (both product & services), dominated by larger & niche players alike, and deliver outcomes
Ability to strategize, build business cases and present Incture PoV on various topics at the first level before relevant experts are engaged
Has a good appreciation of CPGR value chain, Cloud Platforms, Data/Analytics and the components
Strong knowledge of IT/product delivery systems & methodologies. Eg. Agile, CI/CD, AMS, Product lifecycle, emerging capabilities etc.
Comfortable to provide a Level 1 escalation handling support to the delivery team
Eye for details for business problems & opportunities preferably with CPGR background
Experience in closing deals in the range of $250K - $3M
Extensive experience in scaling client accounts, building referenceable client relationships and delivering IT solutions
