Head of Customer Experience & Service Excellence

WOK HEY Group is seeking a Customer Experience Manager to lead the CX function across all touchpoints. You will set service direction, train staff, resolve escalations, and partner with Operations and Marketing to raise service standards. The role reports to the Director and requires strong leadership in a fast-paced hospitality environment. You will oversee the CX team, develop SOPs, monitor VoC metrics and drive action plans. J-18808-Ljbffr