Account Executive, SMB

Join Shopify's SMB team as an Account Executive focused on both new merchant acquisition or expansion. You'll work with entrepreneurs and growing merchants (generally up to ~$5M in annual revenue) to help them start, scale, and get more value from Shopify across e-commerce and brick-and-mortar.

You'll independently source opportunities, run sharp discovery, and own the full sales cycle through close. You'll have a lot of ownership here—and you'll be held to a high bar on execution, rigor, and results.

Key Responsibilities:
• Source and engage merchants to understand their goals, challenges, and growth plans - and connect those needs to the right Shopify solutions.
• Outbound with urgency: run high-volume outreach across calls, email, and social to generate and progress pipeline.
• Own the sales cycle end-to-end from initial contact through negotiation and signature, maintaining a healthy pipeline week to week.
• Be a trusted advisor to merchants—bringing relevant product guidance and practical commerce insight that helps them take action.
• Drive expansion by identifying opportunities to bring more Shopify to existing merchants through strong product adoption and clear recommendations.
• Stay ahead of the curve on Shopify products and the broader commerce landscape to keep your guidance credible and current.
• Operate with discipline in CRM and sales tools: pipeline hygiene, prioritization, and accurate forecasting.
• Leverage (and create your own) AI agents to reduce toil, enhance learning and development and improve deal execution.

Qualifications:
• Proven experience in a closing sales role, with a track record of executing in competitive environments and delivering results.
• Strong comfort with outbound prospecting and operating in a high-volume sales environment.
• Demonstrated ability to run an end-to-end sales cycle (discovery → recommendation → negotiation → close).
• Experience in expansion / cross-sell motions, product adoption, or account growth
• Consultative, relationship-driven communication style—able to build trust quickly and uncover real merchant needs.
• Resilient and adaptable: you can stay effective when priorities shift and conditions change.
• Strong time management and organization; able to manage multiple opportunities and priorities without losing rigor.
• Experience with CRM and sales tools (e.g., Salesforce and sales engagement platforms).

Nice to have:
• Familiarity with commerce and experience selling SaaS.
• Familiarity with navigating and coselling a complex partner ecosystem