Coordinator- Housing

# Coordinator- Housing

## Opportunity at a Glance

AUC provides on-campus housing and related services for first semester students and their families as well as assistance with second through fifth semester students for off-site recommendations. Housing is also responsible for the off-site housing for New Hire Onboarding, Visiting Faculty, Clinical Fellows and organizational visitors that may be asked to visit our Campus. The Housing Coordinator- will be responsible to provide administrative support and assistance in all aspects of the Housing functions by performing all duties as assigned which are needed to support AUC's standard of excellence and commitment to our student, colleague, visitor and visiting faculty experience (all tenants). The position reports to the Housing Supervisor and/or other management position that is responsible for the housing operations.

## Responsibilities

- Off-campus and on-campus housing Database Management- which includes but is nut not limited to: on-campus Housing Assignments; maintenance of current off-campus housing availability, updated information as inventory shifts, property highlights, including photos, and communication with AUC community members who fall within the housing responsibilities.
- Facilitate housing transfers utilizing housing database
- Liaise with the housing database service provider on all issues affecting our ability to maintain the accurate up-keep of the database information and malfunctioning areas, and maintain appropriate records.
- Lease and Inventory Management of lease sub leases and room inventory.
- Responsible for ensuring that necessary documents are completed and submitted for billing of students.
- Assist in preparation for the on-boarding of new student intake as directed by standard procedures in the "Semester End & Start up Work Breakdown Schedule" and assist the Housing Team to facilitate the Housing Orientation presentation.
- Responsible for ensuring that all AUC leased spaces are prepared according to standards for all tenants.
- Visit various properties both on campus and off to ensure our standards of excellence are maintained and meet room quality expectations. This will include, but may not be limited to bringing necessary inventory supplies, troubleshooting for minor concerns (internet, cable, etc.), and notifying qualified vendor/landlord of missing inventory requirements or maintenance issues.
- Maintain schedule for cleaning and preparation of student rooms and off-site properties
- Process check-in and check-out documents on arrival and departure of AUC tenants.
- Maintain all AUC occupancy records to include tenants' rent and housing fee payments.
- Maintain a key log for all student apartments and leased visitor spaces off-campus
- Assist Housing Supervisor (or other representative) to submit, log and follow up on work request as required and within stipulated time line.
- Collect and maintain statistics and data for all identified Key Performance areas and as directed by Housing Supervisor or other Housing management position, to include, but not limited to, Room Condition check log, Room Inventory Track or other inventory-related data.
- Respond to emails in the Housing mailbox in accordance with current processes and as directed by Housing Supervisor or other Housing management position.
- Responsible for maintaining storeroom and inventory for housing department.
- Assist Housing Supervisor or other housing management position, or other campus community related individual as needed to ensure our AUC housing needs are meeting standards.
- Participate in all departmental team building and staff development activities.
- This position is a designated Campus Security Authority.
- Performs other duties as assigned
- Complies with all policies and standards

## Qualifications

- Bachelor's Degree Required and Associate's Degree will be considered if the candidate also possesses experience specifically related to the housing field. Required
- 2 experience in hospitality Required or related customer service field. Required and
- Candidates with real estate or lease concepts, practices and procedures Preferred
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance promptly, in a friendly, courteous and professional manner, willing to work flexible hours including "on call" shifts, weekends and public holidays.
- Interpersonal - Maintains confidentiality; Keeps emotions under control and have the ability to interact with diverse groups of individuals
- Communication - Speaks clearly and persuasively in positive or negative situations with the ability to write clearly and informatively in a professional style.
- Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views. Ability to initiate and/ or help with improvement to processes that positively impacts the team
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Computer Skills- To perform this job successfully, the individual should be computer literate with knowledge of Word Processing software; Spreadsheet software and the ability to quickly assimilate knowledge of applied Internet based software as required for the position e.g. Housing database, Data Management Systems & Salesforce
- Valid driver's license Required