投诉主管（供应商质量）_DCCB

# Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

# Job Description

## 1) Quality Complaint Handling 质量投诉处理
* Confirm, register and follow up on quality issues of purchased materials in the plant; lead the complaint handling process to ensure complaint completeness and content accuracy.
确认、登记并跟踪厂内采购物料质量问题；主导投诉处理流程，确保投诉完整率与内容准确性。
* Maintain timely and accurate SAP data updates for complaint records.
及时、准确地维护SAP中投诉记录的数据更新。

## 2) Team Management 团队管理
* Lead and develop a team of 5 engineers; assign tasks, monitor performance and build capability.
带领并培养5人工程师团队；分配任务、监控绩效、提升团队能力。
* Manage third-party personnel within the department to improve per-capita efficiency.
管理部门内部第三方人员，提升人均效率。

## 3) 8D Process Management 8D流程管理
* Require suppliers to submit 8D reports per defined cycle; track and verify effectiveness of corrective actions.
按周期要求供应商提交8D报告；跟踪并验证纠正措施的有效性。
* Apply 5-Why analysis to drive root cause identification.
运用5-Why分析方法推动根因识别。

## 4) Risk Material Containment 风险物料围堵
* Collaborate with SQE team to identify, segregate, seal, rework and sort risk materials in-plant and at supplier sites.
配合SQE团队对厂内外风险物料进行识别、封存、返修和筛选。
* Assist suppliers in completing risk-batch part assessment and containment as quickly as possible; adopt fast and effective measures to reduce the outflow and usage of risk parts, and minimize losses for suppliers, PKP and customers.
协助供应商尽快完成风险批次零件评估和围堵；采取快捷高效的措施，减少风险零件的流出与使用，减少供应商、PKP及客户端的损失。

## 5) Cost Collection & Claim 费用收集与索赔
* Collect costs across all stages (containment, sorting, rework, logistics, etc.) and launch supplier claim processes.
收集各环节费用（围堵、筛选、返修、物流等）并对供应商启动索赔流程。

## 6) Process Improvement & HSE 流程优化与HSE
* Continuously improve complaint and claim processes to increase efficiency.
持续完善投诉与索赔流程，提升效率。
* Ensure compliance with company safety and environmental safety requirements.
确保符合公司安全与环保安全要求。

# Qualifications

## Education & Background 教育与背景
* Bachelor degree or above in Engineering or related fields. 工科或相关专业本科及以上学历。
* Solid engineering background; able to read and interpret technical drawings. 扎实的工科背景；能够识读并理解技术图纸。

## Technical Skills 技术能力
* Familiar with basic measuring and inspection tools (general gauges). 熟悉基本量检具的使用（通用量具）。
* Knowledge of hydraulic products is preferred. 了解液压产品者优先。
* Strong quality mindset; familiar with 8D methodology and 5-Why analysis. 较强的质量意识；熟悉8D方法及5-Why分析。
* Knowledge of quality management systems and methods (e.g., ISO 9001). 具备质量管理体系及方法知识（如ISO 9001）。

## Soft Skills 软性能力
* Fluent English communication (written and oral). 流利的英语沟通能力（书面及口语）。
* Strong cross-department collaboration and communication skills; able to coordinate resources across functions. 较强的跨部门协作与沟通能力；能够协调各方资源。
* Strong problem-solving skills and flexibility under high pressure. 较强的解决问题能力及高压下的灵活应变能力。
* Strong reporting logic and presentation skills. 较强的汇报逻辑及表达能力。

## Experience 经验
* Experience in team management. 具有团队管理经验。