Resort Manager

Company Description
Mövenpick Resort Waverly Phu Quoc and Mövenpick Villas & Residences Phu Quoc is a vibrant beachfront destination on the stunning island of Phu Quoc, Vietnam. Boasting over 700 accommodations, including residences, villas, and hotel rooms, the property offers a private beach and an array of exceptional amenities. Guests can indulge in diverse culinary experiences at our all-day dining and specialty restaurants, relax at the beach club, or enjoy premium offerings in our lounge and snack areas.
With versatile event spaces, including ballrooms, meeting rooms, and outdoor venues, the resort is ideal for hosting a wide range of gatherings, from intimate meetings to grand celebrations. Recreational highlights include four expansive swimming pools, two kids’ pools, a serene spa and wellness center, a kids’ club, and a variety of entertainment and sports activities. Mövenpick Phu Quoc ensures a memorable experience for every guest.

Job Description
We are seeking an experienced and dynamic Resort Manager to lead our exciting beachfront property in the beautiful island of Phu Quoc, Vietnam. As the Resort Manager, you will be responsible for overseeing all aspects of our resort operations, ensuring exceptional guest experiences, and driving business growth.
• Oversee daily resort operations, including front office, housekeeping, food and beverage, and maintenance departments
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage and motivate a diverse team of staff, fostering a culture of excellence and teamwork
• Ensure compliance with all local regulations and industry standards
• Create and manage budgets, monitor financial performance, and implement cost-control measures
• Collaborate with sales and marketing teams to develop and execute revenue-generating initiatives
• Handle guest complaints and resolve issues promptly and professionally
• Maintain the resort's high standards of quality and cleanliness
• Implement and oversee safety and security protocols
• Stay updated on industry trends and implement innovative practices to keep the resort competitive
• Build and maintain relationships with key stakeholders, including local authorities and business partners

Qualifications
• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in luxury hotel or resort management
• Proven track record of successful leadership in 5-star properties
• Strong financial acumen with experience in budgeting and revenue management
• Excellent communication and interpersonal skills
• Ability to speak Vietnamese or willingness to learn is highly advantageous
• Proficiency in property management software and Microsoft Office suite
• Detail-oriented with a keen eye for quality and guest satisfaction
• Passionate about creating memorable experiences for guests
• Adaptable and able to thrive in a fast-paced, multicultural environment
• Knowledge of local regulations and cultural norms in Vietnam
• Visionary leader with the ability to inspire and motivate teams
• Strong problem-solving skills and ability to make quick, informed decisions
• Commitment to continuous improvement and innovation in hospitality practices
• Background in rooms division is highly advantageous