Payouts Administrator

Join a Challenger

At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity.

We can’t wait to get to know you!

The Work

The incumbent is responsible for all activities related to facilitating payout requests, including the accurate calculation of prepayment charges, preparation of payout statements, and follow-up to obtain full and/or shortfall payout funds.

The Core Responsibilities!

• Prepare payout statements accurately within the specified turnaround timeframe.

• Update prepayment charge reference rates into applicable platforms as required.

• Handle inbound phone calls and emails from solicitors/notaries/financial institutions regarding payout and discharge/assignment inquiries.

• Conduct timely follow-up to obtain all past due payout funds. When necessary, reactivate mortgages and initiate collection for outstanding balances.

• Diligently complete collection activity to obtain payout shortfalls.

• Work with Renewals and Internal Refinance teams to retain mortgages.

• Understand and follow policies, guidelines, and procedures.

Let's Talk About You!

• Complete a diploma program in a related discipline or minimum of 2 years in a related field.

• Knowledge of mortgages.

• Strong math and analytical skills.

• Strong attention to detail.

• Ability to meet tight deadlines.

• Ability to balance multiple high-risk priorities simultaneously.

• Strong organization skills.

• Superior interpersonal and communication skills – written and oral.

• Excellent customer service skills.

• Team oriented.

• Intermediate excel skills.

• Experience with MS Office Suite (Outlook, Word, Excel)