Client Support Specialist - Billing

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a detail-oriented and highly motivated individual to join our team as a Client Support Specialist. This person will share responsibility with the team for responding to queries from Lyra clients and providing general support with billing questions, coordinating with the provider support team, and helping to troubleshoot issues.

We are looking for someone with a collaborative nature who is focused on clients and passionate about removing barriers to get clients the help they need. Must be able to work independently with a sense of urgency to manage day to day tasks.

The shift needed for this role is: Monday - Friday 9:30 am - 6 pm PT

Responsibilities

• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals

• Follow up on returned claims, among other billing responsibilities

• Keep clients informed of billing and payment status

• Collaborate with internal billing teams and customer success as needed to resolve client cases

• Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits

• Collaborate with technical teams to identify bugs and improve the client/provider experience

• Ability to work on a scheduled shift and holidays

Qualifications

• 1+ years experience in healthcare billing customer service

• Experience in healthcare and/or medical billing a plus

• Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful

• Experience with Zendesk, Salesforce, and/or JIRA a plus

• Excellent attention to detail

• Excellent written and verbal communication skills