Senior Director, Enterprise Operations

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About The Role

We are seeking a Senior Director, Enterprise Operations to drive a step-function improvement in Lyra’s internal operating leverage and effectiveness. Reporting to the Chief Clinical Operations Officer and working in close partnership with the Chief Information Officer, you will build and execute an enterprise-wide strategy aimed to transform our operating cadence, optimize operational efficiency, and embed AI-driven workflows across all core business functions.

What You’ll Do:

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Define Lyra’s multi-year enterprise transformation strategy, prioritizing high-impact initiatives that transform Lyra’s pace of delivery and optimize our internal operations

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Drive forward Lyra’s enterprise transformation roadmap, taking cross-functional projects from concept to measurable operational outcome

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Establish transformation KPIs (e.g., productivity lift, cost-to-serve reduction, throughput velocity) and track realized ROI against Finance benchmarks

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Proactively identify key blockers towards success and identify investments required to accelerate impact

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Lead a cross-functional team of strategic operators to drive forward operational transformation projects and partner closely with our dedicated technical teams to bring the technical initiatives to life

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Enable a high-performing work culture oriented towards ongoing operational excellence and AI fluency

Requirements:

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Leadership Experience: 15+ years of overall business experience, including 8+ years leading large-scale operational or digital transformations at growth-stage or enterprise tech companies

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Organizational and Process Redesign: Proven experience identifying key blockers to organizational effectiveness, scoping out potential paths forward, building alignment on the solution, and executing

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AI & Tech Capabilities: Proven track record deploying enterprise AI solutions, automation workflows, and/or advanced analytics to drive operating leverage

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Financial & Analytical Rigor: Deep expertise in financial modeling, business case development, and tracking post-implementation ROI alongside Finance

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Change Management: Demonstrated success leading cross-functional teams through complex organizational and workflow shifts.

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Leadership Approach: Strategic executor who thrives in fast-paced, high-growth, and ambiguous environments and is an effective communicator across organizations