Product Operations Manager, Maritime

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

The Maritime team at Anduril builds autonomous undersea and surface vehicles and seabed sensors. Based in Quincy, the team takes products like Dive-LD, Copperhead and Seabed Sentry from concept to fielded systems, and builds them in growing numbers each year. As part of this team, you will build the Product Operations function within a larger deployment and sustainment group, working closely with engineering, production, quality, program management and field operations to keep these systems reliable in the field.

ABOUT THE ROLE

As the Product Operations Manager for Undersea Reconnaissance & Strike in Quincy, you will build and run the function that keeps a growing family of undersea vehicles and sensors reliable and mission-ready. These systems are operated in the field by Anduril deployed teams and customer crews around the world, and they carry third-party payloads and batteries. Today, field issues reach the team through many channels. You will turn that into one intake and triage path, get field teams back in operation quickly, and make sure permanent fixes land through the engineering, product support, reliability and quality teams who own them. Most fleet incidents are software-driven and are diagnosed from logs, telemetry and the command line, so this role needs a leader who can dig into a problem personally as well as lead the people who do. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.

WHAT YOU'LL DO

• Build the Front Door. Stand up one intake and triage process for field issues across Dive-LD, Copperhead, Seabed Sentry and future products, so every report is captured, prioritized and tracked to closure.

• Lead Product Operations. Lead and mentor the Product Operations Technical Specialist and future team members, and set the standard for how incidents are triaged, diagnosed and resolved.

• Keep Deployed Teams Operating. Own high-priority incidents from first report to closure. Identify interim workarounds that keep deployed teams and operators running, and keep field teams, customers and internal stakeholders informed until the issue is closed.

• Diagnose Across the System. Dig into service logs, telemetry, dashboards and system state yourself to isolate faults across vehicle software, payloads, batteries, networking and hardware.

• Work Across Teams. Coordinate across engineering, production, product support, reliability, quality, field operations and program management, teams that sit in different organizations and locations, to keep every issue moving and every owner clear.

• Drive Fixes to Closure. Turn field data into clear failure reports and nonconformances, and hand them to the product support, reliability and quality engineers who own root cause and supplier corrective action. Track each fix to closure and confirm it worked in the field.

• Find Repeat Failures. Trend failures across hulls and product lines, rank failure modes by fleet impact and cost, and push the highest-impact fixes into design and production.

• Scale the Playbook. Build runbooks, diagnostic tooling and data-capture practices, including log retention and collection, that keep support demand growing slower than the fleet as production ramps.

• Prepare New Products for the Field. Work with engineering before new products and variants field to set up issue reporting, log capture and support processes, so each one enters service ready to be supported.

REQUIRED QUALIFICATIONS

• Technical Leadership. 6+ years supporting, operating or troubleshooting complex technical systems in a field, production or customer-facing environment (maritime, aerospace, robotics, automotive, defense or similar).

• Systems Troubleshooting. Hands-on experience isolating faults in software-intensive or networked systems, such as reading service logs, correlating telemetry and reproducing issues across software and hardware boundaries.

• Command Line and Data. Working proficiency with the Linux command line, and the ability to pull and analyze data yourself with SQL, Python or a similar tool.

• Leadership and Mentorship. Experience leading, coaching or managing technical teams, with a focus on professional development and operational discipline.

• Cross-Functional Leadership. Proven experience driving outcomes across disparate teams you do not manage, such as engineering, production, quality, field operations and program management.

• Problem-Solving Mindset. A proven ability to work through ambiguous technical problems and keep deployed teams operating while permanent fixes are engineered.

• Education. Bachelor's degree in a technical or related field, OR equivalent hands-on technical experience (military, maritime, industrial or field support).

• Clearance and Location. Eligible to obtain and maintain a U.S. Secret security clearance, and based in (or willing to relocate to) Quincy, MA. This role is on site.

• Travel. Ability to travel to support deployed operations, test events and production.

PREFERRED QUALIFICATIONS

We recognize that great leaders come from diverse backgrounds. We do not expect you to meet every single one of these criteria.

• Experience leading field service engineering, technical support escalation, site reliability or customer-facing technical operations.

• Supporting deployed field teams and operators remotely, including incident communication during operations.

• Working with product support, reliability and quality engineers on failure investigations that involve third-party components such as batteries, sonar or sensors.

• Experience with nonconformance, FRACAS or RCCA processes in a production environment.

• Scaling a support function through a production ramp.

• Familiarity with observability, ticketing and data tools such as Grafana, Jira, Git and Palantir Foundry.

• Hands-on troubleshooting of embedded Linux systems (Jetson, NixOS or similar) and CAN bus data.

• An active U.S. Secret security clearance.

• Hands-on experience supporting, operating, maintaining or troubleshooting UUVs or naval systems as a DoD contractor, military member or government civilian.

• Voice of the Customer (VOC) or Product Operations experience, turning customer and field feedback into product and engineering priorities.

• Willingness to work outside normal business hours, including weekends and holidays, when operations or incidents require it.

Salary range, Benefits, Protecting Yourself from Recruitment Scams and Data Privacy sections stay as they are in the current posting.

US Salary Range
$124,000 — $164,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

•
No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

• Please always verify communications:

• Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.

• Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to [contact via application link] .

•
Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.

•
What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to [contact via application link] . Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/ .

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.