Sales Operations Manager

About Us

Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.

About the Company

Fanatics Collect is a global product and technology group dedicated to revolutionizing the world of collectibles. Backed by Fanatics, the world's largest sports merchandiser, we are building innovative products and marketplaces that create the ultimate collector experience.

Our team is passionate about sports, collectibles, and delivering exceptional experiences for collectors around the world.

About the Role

Reporting to the Director of Sales, the Sales Operations Manager will oversee the daily operations of the Sales Support and Sales Operations teams, directly managing Sales Support Associates and Sales Operations Specialists.

This role is responsible for driving operational efficiency, improving processes, managing Salesforce initiatives, coordinating trade shows, and ensuring exceptional support for the Sales organization and its clients. The ideal candidate is a strong leader who thrives in a fast-paced environment and can effectively manage people, priorities, and cross-functional initiatives.

Key Responsibilities

• Lead, manage, and develop a team of Sales Support Associates and Sales Operations Specialists, ensuring accountability, productivity, and high-quality execution.

• Oversee daily sales support operations, including client requests, submissions, shipping coordination, escalations, and administrative support.

• Identify opportunities to streamline workflows, improve processes, and increase Sales team efficiency.

• Manage Salesforce CRM initiatives, including reporting, dashboards, campaign tracking, data accuracy, and process improvements.

• Partner with Sales leadership to prioritize operational initiatives and support revenue-generating activities.

• Collaborate with Customer Service, Marketing, Operations, and Logistics to ensure a seamless client experience.

• Oversee trade show planning and execution, including travel, event registration, vendor coordination, equipment, and on-site logistics.

• Establish performance expectations, monitor team productivity, and ensure timely resolution of operational challenges.

• Provide elevated support for VIP clients and high-priority Sales initiatives.

• Perform additional duties and strategic projects as assigned by the Director of Sales.

Qualifications

• 5+ years of experience in sales operations, sales support, or related business functions.

• 2+ years of management experience with demonstrated success leading and developing teams.

• Proficiency in Salesforce CRM, reporting, dashboards, and workflow management.

• Strong organizational, communication, and problem-solving skills.

• Proven ability to manage multiple priorities and improve operational processes.

• Experience collaborating across departments and supporting sales-driven organizations.

• Familiarity with the trading card industry or collectibles marketplace preferred.

• Trade show or event coordination experience is a plus.

• Willingness to travel as needed and work occasional evenings or weekends.

• Strong leadership skills with a customer-first mindset and commitment to operational excellence.

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