Senior Software Engineer, Operations
Job description
About Us
Fanatics is a leading global sports platform redefining how fans connect with the teams, players and moments they love. Our businesses — Fanatics Commerce, Fanatics Collectibles, Fanatics Betting & Gaming, Fanatics Events, Fanatics Advertising, Fanatics Markets and Fanatics Studios — maximize the presence and reach for hundreds of partners globally and create a one-stop experience that allows fans to buy, bet, collect, and earn, while engaging with sports in deeper, more immersive ways. This includes licensed fan gear and lifestyle products, sportsbook and iGaming, physical and digital trading cards, live events, premium sports entertainment content, credit card offerings and more. Together, they form a powerful, integrated ecosystem — connected by the Fanatics ONE loyalty program and FanCash, the currency of sport — delivering personalized experiences to over 100 million fans worldwide. Fanatics holds partnerships with over 900 sports properties, from professional leagues and players’ associations to teams, colleges and retail partners; over 7,000 athletes and celebrities; and over 2,000 retail locations, including all Lids stores. Backed by a team of more than 22,000 employees, Fanatics is committed to relentlessly enhancing the fan experience.
About Fanatics Collectibles
Fanatics Collectibles is the home of sports cards, trading cards, and collectibles for over 100 million fans worldwide. As part of the global Fanatics platform, we're rebuilding how collectors discover, buy, sell, and experience their hobby with world class technology and product experiences.
As part of Fanatics Collectibles’ continued global growth, we are establishing a new technology hub in Mexico City focused on operational excellence, platform scalability, trust, and customer experience. This team partners closely with Customer Experience (CX), Trust & Safety, Fraud Prevention, Payments, and Financial Operations organizations to build scalable systems and operational tooling that support millions of users and transactions globally.
The Role
As a Senior Software Engineer, you will lead the design and delivery of scalable operational systems that support Customer Experience, Trust & Safety, Fraud Prevention, and Financial Operations across Fanatics Collectibles’ global platforms.
• Lead design and implementation of scalable operational platforms and backend services
• Architect systems supporting customer operations, fraud detection workflows, dispute management, payment operations, and trust tooling
• Drive technical initiatives that improve automation, operational efficiency, reliability, and scalability
• Collaborate with Product, Data, CX Operations, Compliance, and Finance stakeholders to define technical solutions
• Improve system observability, resiliency, monitoring, and operational readiness
• Lead technical investigations, root-cause analysis, and incident response efforts
• Mentor engineers through code reviews, design reviews, and technical coaching
• Drive engineering standards, development processes, and technical best practices
Basic Qualifications
• 6+ years of professional software engineering experience
• Strong experience designing scalable distributed systems and backend platforms
• Expertise in Python, Java, Kotlin, or Go
• Strong experience with AWS cloud-native architectures and services
• Experience with event-driven systems and service integrations
• Strong communication and stakeholder management skills
Code-Writing Contribution
Senior Software Engineers are expected to design and implement complex backend systems, influence architectural direction through hands-on technical leadership, and deliver scalable, maintainable production code.
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