Travel & Expense Operations Specialist

The Travel & Expense Operations Specialist owns the day to day administration of Intuit's corporate travel program and is the first point of contact for travelers and Executive Assistants. The role administers the Concur travel platform, monitors policy compliance, manages airline credits and supplier programs, and turns travel data into tracked savings.

This position is the operational backbone of the travel program. It keeps bookings, approvals and corrections moving, protects financial controls through consistent policy and budget validation, and supports investigations and escalations that reach program level. The Specialist partners with Finance, Procurement, IT and travel suppliers to improve traveler experience, strengthen compliance and increase visibility into spend. The Specialist also identifies and drives continuous improvement, applying AI and automation to remove manual work and modernize how travel and expense is delivered.

Responsibilities
Program Support & Leadership Backup
• Serve as backup to the Global Travel Manager, maintaining continuity of program decisions, approvals and escalations.
• Deliver responsive customer service to travelers and Executive Assistants, resolving inquiries promptly and accurately.
• Manage the Travel Inbox, including all travel notifications and authorizations.
• Create, update and track Jira tickets for Concur changes and enhancements through resolution.

Concur Administration & Systems
• Serve as the Concur travel site administrator, including configuration, user setup and ongoing maintenance.
• Process Concur updates, changes and corrections, and resolve booking and profile issues within the tool.
• Provide GSP Connect support for first level escalations.
• Partner with IT and the platform provider on testing and validation of system changes.

Policy, Compliance & Exceptions
• Monitor adherence to corporate travel policy and flag exceptions and recurring violations.
• Validate travel spend against policy and budget guidelines to support financial controls and audit readiness.
• Respond to traveler questions on travel and expense policy, including Concur expense submission and documentation requirements.

Vendor & Supplier Management
• Monitor supplier performance and report service issues and trends.
• Manage vendor waivers, favors and promotions.
• Manage airline credits: review unused ticket reports monthly, conduct traveler outreach to use credits before expiration, and transfer eligible credits to UATP.
• Support contract escalations with travel suppliers.
• Submit Coupa hotel and car direct bill payments accurately and on time.

Reporting & Analytics
• Analyze travel reporting and consolidate data from multiple sources into clear program views.
• Track hotel and airfare savings, including savings realized through unused ticket and airline credit utilization.
• Review and summarize traveler survey responses, and recommend program improvements.

Continuous Improvement, AI & Automation
• Identify manual, repetitive and error prone travel and expense workflows, and build the business case to automate them.
• Drive continuous improvement from idea to delivery, using AI, automation and Concur and Coupa capabilities to remove manual steps and shorten cycle times.
• Turn Jira requests, Travel Inbox volume and exception data into a prioritized improvement backlog.
• Partner with IT, Finance Automation and suppliers to test, launch and measure improvements.
• Report results, including hours saved, savings captured and traveler experience gains.

Investigations, Escalations & Other Support
• Support travel management investigations and escalations.
• Process VIP First Desk additions.
• Maintain the internal travel webpage so policy, tools and guidance stay current.

Qualifications
• Strong knowledge of travel management processes and corporate travel program operations.
• Concur Travel experience, including site administration and strong problem solving within the tool.
• Functional knowledge of Concur Expense, including submission and documentation guidance.
• Experience managing unused tickets and airline credits.
• Experience using Jira to log, track and resolve requests.
• Working knowledge of financial controls, policy compliance and spend validation.
• Ability to analyze data from multiple sources and communicate findings clearly.
• Excellent attention to detail and organizational skills.
• Strong ability to multitask and prioritize in a fast moving environment.
• Good communication, customer service and interpersonal skills, including with senior leaders and Executive Assistants.
• Proficiency with Google Workspace.
• Demonstrated ability to identify process gaps and drive continuous improvement through to measurable results.
• Working knowledge of AI and workflow automation tools, with a track record of applying them to remove manual work.
• Certificate in tourism, travel or hospitality.
• Minimum of 5 years of experience in the travel industry.
• Minimum of 2 years working proficiently in Concur Travel.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego, CA $117,000- $158,500