Global Transaction Banking – Head Client Service Germany & Austria (m/f/d) - Banking operations processing - Frankfurt am Main, Hessen, Germany

Ihre AufgabenMission: As a member of the Société Générale GTB team, your goal will be to assist the Payment & Cash Management and Trade Finance Front Office sales teams along with global bankers in relationship management activities focused on their portfolio of large corporate clients by providing consistent, high quality client service and support to achieve high client satisfaction and loyalty.Part of the Global Transaction Banking business line, the Client Service teams are Client-facing teams within the Payments & Cash Management & the Trade Finance departments, and the role of the Head of Client Service is to lead these teams in their day to day activity.The team is key to the delivery and support of the transactional banking products and services offered by the Payments & Cash Management & the Trade Finance departments, which is achieved by adhering to these objectives:1) Supervising the team to ensure that a high-quality service is delivered, this is achieved by verifying that all tasks are completed accurately and correctly first time, every time.2) Demonstrating clear and effective communication by providing both colleagues and Clients with relevant information and comprehensive answers to their enquiries.The expectation is that by complying with these objectives then our Clients will be provided with the highest standard of Client Service and service available.As part of Client-facing teams, your role requires a strong client service orientation, detailed operational process knowledge, good planning and communication skills as well as professional integrity at all times.You will be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organisation.Tasks and responsibilities:Lead, support and develop the Client Service teams to ensure they have both, the knowledge and skills required, to perform their roleManagement of individual application rights to ensure that the Client Service teams have access to the tools and data necessary to perform their roleWorking with the front office sales teams to facilitate the delivery of products and services for ClientsSupervising the implementation and support of both domestic and international Cash Management products and services and trade finance transactionsQuality control checks to ensure that processes are correctly performed and completedManage the operational relationship with both settlement agents and correspondent banksInteract with back office teams to ensure that all business activity is conducted and completed in accordance with regulation and policyCreate and maintain required documentation/manuals to work towards standardizing implementation processesEnsure Credit/Risk recommendations, Compliance, KYC Procedures and other GTB Procedures Guidelines / Manuals are implemented and adhered toDevelop a close relationship with Clients throughout the pre, mid and post implementation stagesEnsure a proper task segregation as per target operating model guidelines and promote/implement central initiatives aiming at improving client centricity and satisfactionEnsure that the client service functions are structured and resourced to optimize both service quality and operational efficiencyEnsure that the team develops and maintains seamless working relationships with: Sales teams, head office and other banking operations functionsStrive for continuous process improvement in close cooperation with PCM/CCS in Paris, European Mid-Office in Poland and European Back-Office in ParisHandle ad-hoc audit and/or inspection requirementsFollow annual appraisals, performance management, and recommend improvementsEnsure close follow-up and execution/solving of frequent Permanent Supervision Exercise and Audit IssuesIhr ProfilStudies & experience:Bachelor and/or master’s degree in Economics/Banking/Finance with a preference for Corporate Banking SpecializationProfound working experience within the field of activity or affiliated responsibilitiesProven international Payments & Cash Management & Trade Finance experienceLanguage skills:Fluency in German and English languagesFrench is a plusTechnical, operational & Soft skills:Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook)Ability to effectively manage a teamExcellent communication skills with colleagues from different professional and cultural backgroundsStrong ability to build and develop relationships with internal as well as external clientsA flexible attitude and adaptable approachAble to work autonomously and use initiative where appropriateOrganised and able to prioritise work appropriatelyUnderstanding of  the regulatory regime that applies to the provision of Payments Services and Trade FinanceAnalytical skillsPresentation skills are required to facilitate team meetings and provide training for both Clients and colleaguesArticulate, friendly and approachable Team playerWas wir bietenSociété Générale Germany is a multi-category bank offering every employee the possibility to have several careers in a professional career path. Internal mobility and training are two core areas we focus on, in a dynamic, prosperous and evolving context.Ihr UmfeldAt Societe Generale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious.Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA.If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.