Senior Quality, Reliability, & Durability Engineer

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard—from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we work to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
About the role
Turn customer and warranty evidence into engineering action. As the QRD Engineer for engines, electric motors, power electronics and charging inlets, you’ll guide teams from field-signal analysis and problem definition through root cause and corrective action—helping deliver more reliable products, better customer experiences and lower warranty costs.
What you’ll do
• Analyze warranty and quality data—including QDAP and TrackerGART trends—with Customer Quality Engineers to identify risks and define actionable problems.
• Lead focused warranty reviews with program teams; communicate decisions, priorities and escalations through program and system forums.
• Review returned parts and other field evidence with technical experts to support investigations and root-cause analysis.
• Partner with Design Release, Quality, Manufacturing, Supplier Quality, Validation and other engineering teams to develop solutions and drive actions to closure.
• Identify systemic issues, establish product focus areas, and coordinate mitigation plans to improve initial quality, reliability and customer satisfaction.
• Capture lessons learned and apply relevant quality processes, industry standards and tools to current and future programs.
• Mentor team members and serve as a subject matter expert for assigned QRD processes.

Required qualifications
• Bachelor’s degree in engineering, such as mechanical, electrical, systems, manufacturing or reliability engineering.
• At least 5 years of related engineering experience.
• At least 1 year of experience in Quality or Product Development, such as validation, reliability, design release or manufacturing engineering.
• Strong analytical, problem-solving, project management and cross-functional facilitation skills.

Preferred qualifications
• Experience applying quality processes and structured problem-solving to product development or field issues.
• DFSS Black Belt or ASQ certification in reliability, quality or quality management.
• Experience with quality data systems, analytics tools or the Product Development Process.
• Experience in propulsion, vehicle electrification, manufacturing, assembly plants or supplier quality.
• Familiarity with the Quality Chain Framework and Google Workspace.