Collections Jobs

Conseil départemental d'Indre-et-LoireHQI 74

Le conseil départemental recrute un chef du service de la politique documentaire et du traitement des collections (cadre d'emplois des bibliothécaires territoriaux - grade cible : bibliothécaire principal) pour sa Direction de l'Attractivité des Territoires - Direction délégué du Livre et de la Lecture Publique - Service de la politique documentaire et du traitement des collections à Tours (37) La bibliothèque départementale (Direction Délégué du Livre et de la Lecture Publique (DDLLP)) soutient l'activité de plus de 120 bibliothèques municipales ou intercommunales : par le prêt de documents (250 000 livres, CD, DVD, revues), de jeux de société (200 jeux), d'outils d'animation, d'outils numériques. Elle porte et finance en majorité un portail de ressources numériques, ouvert à tous les usagers des bibliothèques d'Indret-Loire. Chaque année, elle organise une cinquantaine de formations et soutient une centaine d'actions culturelles, notamment lors du festival automnal « Et si on en parlait ? ». Elle propose également des services innovants, comme l'aide à l'organisation d'ateliers d'inclusion numérique ou le prêt d'instruments de musique. Après avoir été labellisée « Bibliothèque numérique de référence » entre 2018 et 2021, elle est désormais labellisée « Premières pages » depuis 2022. Elle est basée dans 3 antennes : Tours, Loches et Chinon, et propose également une desserte départementale à partir de 4 Bibliothèques Municipales Associées. Elle est informatisée avec le logiciel Horizon et est en cours de réinformatisation avec le logiciel Orphée, de la société C3RB (mise en production : juin 2023). En tant que chef de service, vous gèrerez un service composé de 5 personnes basées à l'antenne de Tours. Vous aurez en charge la coordination de toutes les acquisitions de documents physiques sur l'ensemble de la bibliothèque, soit la coordination du travail des 15 acquéreurs - catalogueurs, en lien avec le service de gestion administrative et financière et avec le service de la commande publique. Vous serez chargé de faire appliquer la charte des collections et le schéma général de développement des collections, documents votés par l'assemblée départementale en 2025. Vous assurerez le paramétrage et l'administration du logiciel métier de la Bibliothèque, aussi bien pour les agents du département que pour les collègues des bibliothèques intercommunales partenaires utilisant le même outil (3 réseaux intercommunaux concernés, soient 36 bibliothèques). A ce titre, vous serez chargé de : - de participer à la conception et au pilotage des orientations stratégiques de la direction délégué, en tant que membre de l'équipe de direction, - de constituer, d'assurer la conservation, le signalement et la valorisation de la collection documentaire physique de la DDLLP : de suivre le marché « offre documentaire », de suivre l'exécution du budget documentaire, de coordonner les acquisitions, d'élaborer, de faire évoluer et de faire respecter la politique documentaire en matière d'acquisition et de désherbage, de veiller à l'élaboration et à la mise à jour des outils de suivi de la politique documentaire, de veiller au respect des normes bibliographiques dans le signalement de la collection documentaire (documents physiques et numériques), de paramétrer et d'administrer le logiciel de gestion documentaire pour une gestion optimale des collections (acquisition, description bibliographique, description des exemplaires) ; de former les utilisateurs professionnels (DDLLP et bibliothèques partenaires) et de veiller à la bonne utilisation du logiciel ; d' assurer une mission de support sur le logiciel de gestion documentaire pour les utilisateurs professionnels, de coordonner la mise en valeur des fonds documentaires (documents sur support - valorisation sur site et en ligne). - d'apporter formation et conseils au réseau des bibliothèques : co-responsabilité de l'offre de formation de la Bibliothèque départementale, de piloter le module 2 de la formation « Initiation à la gestion d'une bibliothèque » sur les collections, d'assurer différentes sessions de formation, de fournir des conseils et des outils aux bibliothèques et collectivités quant à la gestion, au développement, au traitement, à la mise en valeur de leurs collections, - de gérer une équipe de 5 personnes, en termes d'objectifs, d'évaluation, d'information et de mobilisation ; d'innovation et de promotion de nouvelles pratiques, - de participer aux acquisitions des documents d'un domaine, - en terme de transition écologique, d'être le/a référent transition écologique pour la bibliothèque départementale ; de suivre les travaux au niveau du conseil départemental, au niveau régional et national ; de proposer des actions de sensibilisation à l'équipe de la bibliothèque départementale et aux bibliothèques partenaires, - d'améliorer et de diversifier l'offre de service, - d'assurer une veille professionnelle en suivant les innovations en matière de développement et trai

Liquid Thought GroupHQI 81

Liquid Thought Group is seeking a dynamic Head of Collections to lead our collections operations, drive recoveries, and ensure compliant, customer-focused performance in a fast-paced lending environment. You will shape strategy, manage senior managers, monitor portfolios, optimize processes, and report to executives while ensuring adherence to regulatory requirements such as the National Credit Act and POPIA. J-18808-Ljbffr

McKessonHQI 86

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. The Senior Associate Collections Lead is responsible for managing escalated accounts receivable issues, driving resolution of high-risk balances, and supporting AR to cash conversion for high value accounts. This role is critical in driving proactive collection strategies, reducing aging balances, and minimizing bad debt exposure. The ideal candidate will be analytical, persistent, and skilled in high-risk account management and escalation processes. Key Responsibilities • Resolve Escalated Accounts: Serve as the primary point of contact for second tier escalations, focusing on high-risk, aged, or disputed receivables. • Drive Resolution Strategies: Collaborate with internal teams (Sales, Legal, Customer Service) to resolve payment delays, disputes, and non-responsiveness. • Enhanced Collection Activities: Execute targeted outreach and follow-up on overdue accounts, including final demand letters and pre-collections actions. • Skip Trace Research: Perform advanced research to locate and engage customers with unreachable or outdated contact information. • Reporting & Analysis: Monitor aging reports, track escalation outcomes, and provide insights to improve collections performance and reduce bad debt. • Process Improvement: Identify trends and recommend process enhancements to streamline escalation handling and improve recovery rates. Minimum Qualifications • Minimum 2 years of experience in corporate collections, accounts receivable, or escalation management, preferably in a large enterprise environment. • Bachelor’s degree in a related field (business, accounting, finance) OR equivalent work experience. Critical Knowledge/Skills Technical Skills: • Advanced Excel (pivot tables, VLOOKUP, large datasets) • SAP and Salesforce proficiency Analytical & Operational Skills: • Complex account reconciliation • Skip tracing and investigative research Communication & Interpersonal: • Executive-level communication • Customer service in high-pressure scenarios • Proven ability to resolve 2nd tier escalation requests and reduce past due risk. • Ability to perform complex reconciliations. • SAP and Salesforce experience. • Experience communicating with high level executives and customers. • Attention to detail and demonstration of quick follow-up to study needs, commits to quality • Adept in handling complex collections activity with a high level of customer service Working Environment Location: Fully remote (or mostly remote if near a McKesson hub office) Working hours: 10-7p CT/8-5p PT We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $26.15 - $43.58 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

McKessonHQI 83

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. We are seeking remote customer-focused Sr. Credit/Collections Specialist who thrives in a fast-paced, high-volume Accounts Receivable service environment. This role serves as a primary point of contact for a large volume, business critical customer portfolio and requires individuals who can balance efficiency, professionalism, and problem resolution while delivering a best-in-class customer experience. Successful candidates will possess strong critical thinking abilities, excellent communication skills, and a passion for advocating on behalf of customers. They must be a solution-oriented negotiator who is comfortable managing a high volume of inbound and outbound interactions across multiple channels, including phone, email, and AI-enabled customer engagement tools. Key Competencies • Proven experience managing complex high-volume collections portfolios with high-value delinquent accounts • Customer-first mindset with a commitment to delivering a white-glove service experience • Proven success with high-volume customer interactions • Strong problem-solving and critical-thinking capabilities - work towards building solutions • Ability to de-escalate customer concerns and drive issues to resolution • Superb verbal and written communication skills • Strong multitasking ability across multiple systems and communication channels • Ability to prioritize competing demands while maintaining accuracy and quality • High level of accountability, professionalism, and ownership • Adaptability in a dynamic, continuously evolving environment • Experience leveraging technology, automation, and AI-enabled tools to enhance customer interactions Minimum Qualifications • Typically requires 5+ years of related experience providing concierge white glove experience to priority clients, with 2+ years of commercial collections experience Preferred Experience • Experience supporting complex customer accounts and sensitive customer situations • Demonstrated ability to meet productivity, quality, and customer satisfaction metrics • Experience working in healthcare, pharmaceutical distribution, financial services, or other service-intensive industries preferred • Track record of collaborating with internal partners to resolve customer issues quickly and effectively Working Evironment Location: Fully remote Hours - Monday thru Friday 8a-5p CT, with a 10a-7p CT rotation We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $22.91 - $38.18 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca . Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!

Conseil départemental d'Indre-et-LoireHQI 74

Le conseil départemental recrute un chef du service de la politique documentaire et du traitement des collections (cadre d'emplois des bibliothécaires territoriaux - grade cible : bibliothécaire principal) pour sa Direction de l'Attractivité des Territoires - Direction délégué du Livre et de la Lecture Publique - Service de la politique documentaire et du traitement des collections à Tours (37) La bibliothèque départementale (Direction Délégué du Livre et de la Lecture Publique (DDLLP)) soutient l'activité de plus de 120 bibliothèques municipales ou intercommunales : par le prêt de documents (250 000 livres, CD, DVD, revues), de jeux de société (200 jeux), d'outils d'animation, d'outils numériques. Elle porte et finance en majorité un portail de ressources numériques, ouvert à tous les usagers des bibliothèques d'Indret-Loire. Chaque année, elle organise une cinquantaine de formations et soutient une centaine d'actions culturelles, notamment lors du festival automnal « Et si on en parlait ? ». Elle propose également des services innovants, comme l'aide à l'organisation d'ateliers d'inclusion numérique ou le prêt d'instruments de musique. Après avoir été labellisée « Bibliothèque numérique de référence » entre 2018 et 2021, elle est désormais labellisée « Premières pages » depuis 2022. Elle est basée dans 3 antennes : Tours, Loches et Chinon, et propose également une desserte départementale à partir de 4 Bibliothèques Municipales Associées. Elle est informatisée avec le logiciel Horizon et est en cours de réinformatisation avec le logiciel Orphée, de la société C3RB (mise en production : juin 2023). En tant que chef de service, vous gèrerez un service composé de 5 personnes basées à l'antenne de Tours. Vous aurez en charge la coordination de toutes les acquisitions de documents physiques sur l'ensemble de la bibliothèque, soit la coordination du travail des 15 acquéreurs - catalogueurs, en lien avec le service de gestion administrative et financière et avec le service de la commande publique. Vous serez chargé de faire appliquer la charte des collections et le schéma général de développement des collections, documents votés par l'assemblée départementale en 2025. Vous assurerez le paramétrage et l'administration du logiciel métier de la Bibliothèque, aussi bien pour les agents du département que pour les collègues des bibliothèques intercommunales partenaires utilisant le même outil (3 réseaux intercommunaux concernés, soient 36 bibliothèques). A ce titre, vous serez chargé de : - de participer à la conception et au pilotage des orientations stratégiques de la direction délégué, en tant que membre de l'équipe de direction, - de constituer, d'assurer la conservation, le signalement et la valorisation de la collection documentaire physique de la DDLLP : de suivre le marché « offre documentaire », de suivre l'exécution du budget documentaire, de coordonner les acquisitions, d'élaborer, de faire évoluer et de faire respecter la politique documentaire en matière d'acquisition et de désherbage, de veiller à l'élaboration et à la mise à jour des outils de suivi de la politique documentaire, de veiller au respect des normes bibliographiques dans le signalement de la collection documentaire (documents physiques et numériques), de paramétrer et d'administrer le logiciel de gestion documentaire pour une gestion optimale des collections (acquisition, description bibliographique, description des exemplaires) ; de former les utilisateurs professionnels (DDLLP et bibliothèques partenaires) et de veiller à la bonne utilisation du logiciel ; d' assurer une mission de support sur le logiciel de gestion documentaire pour les utilisateurs professionnels, de coordonner la mise en valeur des fonds documentaires (documents sur support - valorisation sur site et en ligne). - d'apporter formation et conseils au réseau des bibliothèques : co-responsabilité de l'offre de formation de la Bibliothèque départementale, de piloter le module 2 de la formation « Initiation à la gestion d'une bibliothèque » sur les collections, d'assurer différentes sessions de formation, de fournir des conseils et des outils aux bibliothèques et collectivités quant à la gestion, au développement, au traitement, à la mise en valeur de leurs collections, - de gérer une équipe de 5 personnes, en termes d'objectifs, d'évaluation, d'information et de mobilisation ; d'innovation et de promotion de nouvelles pratiques, - de participer aux acquisitions des documents d'un domaine, - en terme de transition écologique, d'être le/a référent transition écologique pour la bibliothèque départementale ; de suivre les travaux au niveau du conseil départemental, au niveau régional et national ; de proposer des actions de sensibilisation à l'équipe de la bibliothèque départementale et aux bibliothèques partenaires, - d'améliorer et de diversifier l'offre de service, - d'assurer une veille professionnelle en suivant les innovations en matière de développement et trai

SutherlandHQI 83

# Auto Loans Collections Associate ## Company Description ### About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. ## Job Description The Collections Associate is responsible for interfacing with customers via Telephone/Emails/Chat, assist customers effectively with high level of customer service to reduce delinquent accounts. Respond to customer requests and queries regarding service, product and account information. ## Qualifications - A minimum of 4 CXC/GCE subjects inclusive of English Language and a numeric subject, or a U.S. high school diploma or GED. - Must have a valid (not expired) government issued ID, TRN and NIS card. - Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). - Must be able to train and / or work onsite. - Demonstrated ability to perform at a high level, to support our high volume of inbound calls. - Experience in customer service is an asset and preferred. - Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers. - The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. - Excellent attention to detail. - See through the eyes of the customer. - Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. - The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. - Ability to effectively organize, prioritize, multi-task and manage time. - Multi-tasking skills, showcased through conversing while navigating our systems the use of several applications simultaneously; experience working with CRM applications preferred. - Good Typing Skills – Minimum 35 wpm with minimum 80% accuracy. - High level of integrity - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. - Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. - Inspire confidence and positively influence the behaviour, actions, and thoughts of others. - Must be able to pass a criminal background check and drug test as needed.

DatabricksHQI 82

# Sr. Collections Analyst Databricks is looking for a Senior Collections Analyst to own a high-volume accounts receivable (AR) portfolio in a fast-growing, usage-based SaaS business. The role drives timely collections, reduces delinquency, protects cash flow and leads recovery on complex, high-value accounts, while helping shape credit risk decisions. Working closely with Sales, Legal, Billing, Revenue Operations, Cash Application and Finance leadership to resolve disputes, billing gaps and customer escalations, the role has a measurable impact on DSO and bad debt exposure and requires regular overlap with EMEA and PST business hours. ## Job Description • Own end-to-end portfolio collections and recovery strategies, partnering cross-functionally to resolve high-value escalations, influence credit risk decisions, and drive measurable performance across DSO, aging buckets, and bad debt exposure. • Design and run recovery strategies for accounts that are structurally delinquent or high-risk. • Lead cross-functional escalation forums for disputed high-value accounts. • Present portfolio-level risk trends and actionable insights to Finance leadership. • Recommend credit limit changes, payment term changes or account holds based on behavioral analytics. • Work with Legal on pre-legal actions and structured recovery plans. • Assess creditworthiness, establish risk controls, and lead complex recoveries to protect working capital and minimize bad debt exposure. • Build scalable reporting models that give clear visibility into aging, dispute velocity and payment predictability. • Flag worsening payment patterns, and provide quarterly bad debt reserve inputs with documented risk rationale for each account. • Act as the subject matter expert on usage-based billing disputes and contract interpretation. Resolve complex disputes about usage, contract terms and invoicing discrepancies. • Handle exceptions from automated dunning, and lead the clean-up of aged AR. • Manage high-volume customer communication and escalations in Collections Tool, with structured follow-through. • Work with Cash Application to keep unapplied cash low and resolve posting gaps. • Find the systemic billing, consumption or process gaps that cause repeat delinquency. Work with Billing and Revenue Operations to put corrective frameworks in place. • Perform detailed account reconciliations in NetSuite to keep AR accurate and audit-ready. • Help standardize collections processes so they are faster and can scale, and support user acceptance testing (UAT) for new or improved systems. ## Requirements • Bachelor's degree in Finance or Accounting is a must. Additional Accounting Qualification is a plus. • 10+ years of collections experience, ideally with both public/private technology companies. • A track record of owning large, complex, high-value AR portfolios with measurable impact on DSO and cash. • Working knowledge of usage-based billing models and contract structures. • Demonstrated ownership of high-value, complex AR portfolios with material cash impact. • A proven ability to influence commercial stakeholders in high-pressure recovery situations. • Experience supporting reserve discussions and credit risk decisions. • Strong commercial judgment, balancing revenue protection against the risk to customer relationships. • Ability to synthesize large data sets into executive-level risk insights. • Strong analytical skills and attention to detail. • Hands-on experience with NetSuite / Salesforce with fluency with AI tools, including automated dunning solutions is preferred.

DatabricksHQI 89

GAQ128R85 Databricks is looking for a Senior Collections Analyst to own a high-volume accounts receivable (AR) portfolio in a fast-growing, usage-based SaaS business. The role drives timely collections, reduces delinquency, protects cash flow and leads recovery on complex, high-value accounts, while helping shape credit risk decisions. Working closely with Sales, Legal, Billing, Revenue Operations, Cash Application and Finance leadership to resolve disputes, billing gaps and customer escalations, the role has a measurable impact on DSO and bad debt exposure and requires regular overlap with EMEA and PST business hours. Job Description Own end-to-end portfolio collections and recovery strategies, partnering cross-functionally to resolve high-value escalations, influence credit risk decisions, and drive measurable performance across DSO, aging buckets, and bad debt exposure. Design and run recovery strategies for accounts that are structurally delinquent or high-risk. Lead cross-functional escalation forums for disputed high-value accounts. Present portfolio-level risk trends and actionable insights to Finance leadership. Recommend credit limit changes, payment term changes or account holds based on behavioral analytics. Work with Legal on pre-legal actions and structured recovery plans. Assess creditworthiness, establish risk controls, and lead complex recoveries to protect working capital and minimize bad debt exposure. Build scalable reporting models that give clear visibility into aging, dispute velocity and payment predictability. Flag worsening payment patterns, and provide quarterly bad debt reserve inputs with documented risk rationale for each account. Act as the subject matter expert on usage-based billing disputes and contract interpretation. Resolve complex disputes about usage, contract terms and invoicing discrepancies. Handle exceptions from automated dunning, and lead the clean-up of aged AR. Manage high-volume customer communication and escalations in Collections Tool, with structured follow-through. Work with Cash Application to keep unapplied cash low and resolve posting gaps. Find the systemic billing, consumption or process gaps that cause repeat delinquency. Work with Billing and Revenue Operations to put corrective frameworks in place. Perform detailed account reconciliations in NetSuite to keep AR accurate and audit-ready. Help standardize collections processes so they are faster and can scale, and support user acceptance testing (UAT) for new or improved systems. Requirements Bachelor's degree in Finance or Accounting is a must. Additional Accounting Qualification is a plus. 10+ years of collections experience, ideally with both public/private technology companies. A track record of owning large, complex, high-value AR portfolios with measurable impact on DSO and cash. Working knowledge of usage-based billing models and contract structures. Demonstrated ownership of high-value, complex AR portfolios with material cash impact. A proven ability to influence commercial stakeholders in high-pressure recovery situations. Experience supporting reserve discussions and credit risk decisions. Strong commercial judgment, balancing revenue protection against the risk to customer relationships. Ability to synthesize large data sets into executive-level risk insights. Strong analytical skills and attention to detail. Hands-on experience with NetSuite / Salesforce with fluency with AI tools, including automated dunning solutions is preferred. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn , X , YouTube , and Instagram . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Johnson & Johnson Co.HQI 78

Johnson & Johnson, a leader in global healthcare, is recruiting an I2C Collection & Dispute Mgmt Sr Analyst for its Madrid, Spain location. You will manage end-to-end collections and disputes for key accounts, driving cash flow and revenue integrity within the Invoice to Cash process. You will collaborate with Customer Service, Sales, and Finance, provide SME guidance on complex cases, and lead process improvements while maintaining compliance and audit readiness. J-18808-Ljbffr

ZscalerHQI 86

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role Overview We are looking for a Senior Director, Global AR & Collections to join our Finance team. This is a Santa Clara, CA hybrid role or U.S.-based remote role, reporting to the VP, Revenue Accounting. You will serve as the global process owner for the Accounts Receivable, Credit, and Collections lifecycle—from executable customer order through billing and invoicing impacts, receivables integrity, cash application, credit, collections, disputes, credits and rebills, write-offs, and cash realization. This is a strategic process leadership role, not a transactional billing, AR, or collections role. You will be accountable for the global AR, Credit & Collections process architecture, control framework, KPI model, transformation agenda, India OTC COE outcomes, and end-to-end operational performance. You will ensure Zscaler operates with one integrated AR, Credit & Collections process, one KPI architecture, one transformation roadmap, and one accountable global leader across the customer-facing cash chain. What You’ll Do — Role Expectations • Serve as the global process owner for the end-to-end AR, Credit & Collections chain, including billing impacts, AR management, cash application, credit risk evaluation, collections strategy and execution, disputes, credits/rebills, write-offs, and cash realization. • Own the global AR, Credit & Collections process architecture, controls, data requirements, KPI framework, and performance outcomes across receivables integrity, DSO, AR aging, cash application automation, collections effectiveness, disputes, and bad debt. • Provide global leadership to the India OTC COE in partnership with the Director, Order Management & Billing and Director, AR, Credit & Collections, including delegated authority, KPIs, escalation thresholds, and outcome ownership. • Partner cross-functionally (Sales Operations, Deal Desk, Legal, Provisioning, Product, Pricing, Technical Revenue, Revenue Accounting, Treasury, Controllership, Business Transformation, IT) to improve upstream order quality and contract terms, preventing downstream AR, credit, and collections issues. • Lead the AR, Credit & Collections transformation agenda, including automation and analytics across billing exceptions, credits/rebills, cash application, collections prioritization, dispute routing, exception queues, and human-touch reduction. Who You Are — Success Profile • You are customer-obsessed, building deep empathy for internal and external customers and recognizing that strong AR, credit, and collections practices support long-term relationships and sustainable growth. • You act like an owner, operating with integrity, a bias for action, and the ability to navigate seamlessly between high-level strategy and hands-on execution in AR, Credit & Collections. • You are a problem-solver who seeks out complex AR, credit, and collections challenges, using data, judgment, and cross-functional collaboration to design durable solutions. • You operate with urgency, driving high-impact results quickly across AR health, DSO, cash flow, and dispute resolution in a high-growth environment. • You think at scale, building global processes, teams, and solutions that are effective today and built to support a high-growth, multi-region technology business. What We’re Looking For — Minimum Qualifications • AI Fluency: Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance workflows and augment problem-solving in AR, credit, and collections. • 12+ years of progressive experience in accounts receivable, credit, collections, order-to-cash, revenue operations, finance operations, controllership, finance transformation, or a related field. • Experience leading large-scale global AR, Credit & Collections or OTC operations in a public company or high-growth enterprise environment. • Strong understanding of end-to-end AR, credit, and collections processes, including billing and invoicing, AR management, cash application, credit policies, collections strategies, disputes, credits/rebills, write-offs, and cash realization. • Demonstrated ability to own process architecture, controls, KPIs, transformation roadmap, global operating performance, cross-functional governance, and distributed COE operating models. What Will Make You Stand Out — Preferred Qualifications • Applied AI & Automation experience using generative AI, LLMs, intelligent automation, or advanced analytics to optimize credit scoring, AR portfolio management, collections workflows, exception handling, and dispute routing. • Experience in SaaS, cybersecurity, cloud, software, technology, subscription, usage-based, or consumption-based business models and their AR, credit, and collections nuances. • Experience with CPQ, CLM, ERP, billing platforms, cash application tools, collections platforms, workflow tools, and finance transformation programs. • Public company experience with SOX controls and audit-ready operational processes for AR, credit approvals, collections activities, write-offs, and disputes. • Demonstrated success improving billing accuracy and receivables quality, reducing credits/rebills and dispute aging, improving DSO, reducing bad debt/write-offs, increasing cash application automation, and reducing human touches per transaction. Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $232,000 — $290,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

National Park ServiceHQI 81

Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should possess a High school diploma Location: Tuskegee Institute National Historic Site, 1212 West Montgomery Road, Tuskegee Institute, AL 36088 Work Schedule and Flexibilities: 20 to 30 Hours a week, Hybrid (In office + telework eligible) Number of Positions: 1 Term: Spring 2027 (90 day term between mid-January and mid-June) This vacancy will be open until Thursday, October 29th, 2026 at 11:59pm ET. Candidates are encouraged to read the entire announcement before submitting their application packages. This volunteer would be tasked with assisting with the management of museum collections for Tuskegee Institute National Historic Site (TUIN), Tuskegee Airmen National Historic Site (TUAI), and Selma to Montgomery National Historic Trail (SEMO). They would also support the photographing, accessioning, inventorying and cataloging of museum artifacts. Under the supervision of the Museum Curator, the volunteer would take on the responsibilities of monitoring the environmental controls in The Oaks (Booker T. Washington's home), George W. Carver Museum, Hangar I, Hangar II, Lowndes Interpretive Center and the Selma Interpretive Center. This program will allow the volunteer opportunities to network with other VIPs, contribute to the protection of America's heritage, increase the visitor experience through the results of their work and gain skills working with the NPS structure. The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 3085, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives.

Thermo Fisher ScientificHQI 86

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Position Summary : The Credit & Collections Representative will be responsible for the collection of debt on an allocated portfolio of customers alongside the end-to-end credit management tasks, including the calculation, approval and maintenance of credit limits for new and established customer accounts, and where required, performing regular 'order hold' review and decision making. The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics. Responsibilities: • Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy. • Carry out necessary procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence. • Liaise with other departments and communicate credit hold or block decisions to all relevant parties. • Update core systems manually to accurately reflect credit limits, hold status, etc. • Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled. • Plan and prioritise customer calls regularly to maximise collections on the largest open invoices. • Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts. • Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold. • Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution. • Allocate credits in consultation with Cash allocation team, Customer Services and customers. • Consistently meet assigned targets and fulfil Service Level Agreements (SLAs). • Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details. • Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements. • Additional tasks may include: • Assist the cash application team where required (remittance request etc.). • Assist with the company’s e-invoicing process, if relevant. • Other additional duties or tasks may be assigned periodically by the Line Manager. Skills & Qualifications Required: Skills: This position interacts with various levels of internal and external customers, and therefore effective and confident communication skills are required to effectively address issues, provide updates and lead successful customer negotiations. Proven attention to detail and accuracy. Demonstrated proficiency in collaborating effectively with a wide range of people to achieve common goals. Comfortable in a fast-paced environment. Strong organisational and time management skills to ensure prioritisation and timely completion of tasks and efficiency in handling multiple responsibilities simultaneously. Problem-solving and analytical ability. Qualifications and experience: Fluent in English is required. University or College degree / degree in accounting or finance is an advantage. Proficiency in Microsoft Office software is required (Outlook, Excel, etc.). Relevant software application proficiency is a plus (e.g., Oracle E1, SAP, CForia, etc.). General credit control account administration experience is an advantage. Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and customers is required. At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Baxter InternationalHQI 83

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Collections and Disputes Manager is responsible for overseeing the strategic execution of collection operations within the Order to Cash (O2C) process. This position involves coordinating a team of supervisors and/or experienced analysts to ensure alignment with company goals related to DSO, past due percentage, and bad debt. The Manager collaborates cross-functionally with Credit, Disputes, Cash Applications, and Sales to implement standard methodologies, optimize processes, and deliver outstanding results. The ideal candidate will bring robust leadership, analytical thinking, and business insight to improve performance and champion continuous improvement across various countries or business units! Your team Joining Baxter Global Business Solutions means joining a world-class team that is transforming the way we do business. At Baxter, we believe in challenging the status quo and providing global opportunities without physical constraints. Our leaders are exceptionally accessible and have a genuine curiosity about supporting the needs of employees. They are dedicated to helping you pursue meaningful development opportunities and define your career path! What you'll be doing • We provide strategic leadership for all areas of the O2C collections process, including setting long-term goals and driving operational execution. • We lead and develop a team of supervisors and/or senior analysts; oversee larger and more sophisticated teams across geographies. • We coach and empower frontline leaders to effectively manage their teams and deliver on performance metrics. • We set and monitor critical metrics associated with collections efficiency, dispute resolution, and overdue reduction; recognize and respond to trends. • We collaborate with senior leadership in Credit, Sales, Disputes, and Cash Apps to resolve issues, remove barriers, and agree on goals. • We handle blocking issues and customer negotiations with a focus on strategic outcomes and long-term relationships. • We champion continuous improvement initiatives, bringing to bear root cause analysis and process design thinking to drive balanced change. • We develop and enforce policies, ensuring compliance with corporate guidelines and internal controls. • We lead talent development efforts, including succession planning, career pathing, and training programs for high-performing teams. • We ensure optimal team structure and resource allocation to support workload and business needs. • We present operational results, risk assessments, and strategic proposals to executive stakeholders. • We act as change leader in support of transformation initiatives within the function or broader organization. What you'll bring • Bachelor’s degree in Finance, Business, Accounting, or Economics. MBA or similar postgraduate degree is a plus. • 6+ years of dynamic experience in Accounts Receivable, with at least 4 years in a leadership role managing leaders or large teams. • English C1 or higher is a must. • Consistent track record in reducing overdue balances and improving DSO. • Experience in SAP, JDE, or GetPaid preferred. • Experience in multi-country or regional operations is strongly preferred. • Background in process improvement initiatives such as Lean Six Sigma is a plus. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose asne job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

Université de MontpellierHQI 74

RESPONSABILITÉS : Mission principale : Dépoussiérage de documents d'archives et de reconditionnement provisoire Activités : Dépoussiérage, reconditionnement Spécificités / Contraintes du poste : - Travail dans la poussière (équipement fourni : blouse, masque, gants) - Port de charges PROFIL RECHERCHÉ : SAVOIR : - avoir un intérêt pour les collections documentaires patrimoniales - savoir respecter les consignes - avoir le sens de l'organisation SAVOIR FAIRE : - savoir faire un travail soigné - avoir de l'habileté manuelle - respecter les règles d'hygiène et de sécurité SAVOIR ÊTRE : - Être rigoureux et minutieux - Savoir être autonome et dynamique - Avoir du bon sens Pourquoi nous rejoindre? Rejoindre l'université de Montpellier, c'est bénéficier de nombreux avantages dans une région qui offre un cadre de vie qualitatif. > Dispositifs de développement des compétences : accès à une grande offre de formation, préparation aux concours internes > 2,5 jours de congés payés par mois (pour un temps plein à 35h00) > Temps de travail aménageable > Restauration collective > Aide et prestations sociales > Prise en charge partielle des abonnements au transport de la ville > Accès aux activités sportives, culturelles et de loisirs de l'université Informations complémentaires : Rémunération : 1985€ bruts mensuels, dont 100€ d'indemnité mensuelle des agents contractuels (prime) Prise de poste : Janvier Type de contrat : CDD de catégorie C Durée du contrat : 1 mois Clôture des candidatures : 26/11/2026

NeonHQI 81

Sobre a Neon Queremos ser, cada vez mais, um time excepcional - que constrói, apoia e reconhece equipes diversas que sobem a barra lá em cima! Somos uma fintech fundada por um brasileiro que, insatisfeito com os bancos tradicionais, começou a construir um serviço que ajudasse a vida financeira das pessoas de forma simples e sem burocracia. Nosso objetivo é simplificar o sistema bancário e trabalhamos com um grande propósito: criar caminhos por uma vida financeira melhor para todos os brasileiros. Temos a tecnologia como aliada para inovar e desenvolver as melhores soluções para quem está no corre!

Recorded FutureHQI 86

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! We are seeking a Senior Engineer to help advance the next generation of our ransomware collection capabilities. This role will be responsible for improving the depth, reliability, and differentiation of our existing ransomware collections while expanding beyond traditional threat-actor sites into the broader ecosystem of infrastructure, identities, communities, and relationships surrounding ransomware activity. The ideal candidate combines strong collection engineering experience with an understanding of how technical collection decisions translate into higher-confidence intelligence for analysts and customers. This engineer will work closely with our ransomware analyst and broader collections organization to ensure that our automated access strategy evolves alongside changes in the ransomware ecosystem. A central objective of this role is to build collection capabilities that consistently provide intelligence beyond what is readily available through open-source ransomware monitoring. What You'll Do: • Own and improve engineering capabilities supporting ransomware collection, with an emphasis on reliability, coverage, timeliness, and intelligence value. • Expand ransomware collection beyond leak sites and other conventional sources into user-focused approaches that provide greater visibility into relevant actors and communities. • Partner closely with ransomware analysts to translate intelligence requirements and emerging investigative questions into scalable technical collection capabilities. • Develop and continuously refine automated access strategies for ransomware-related sources, particularly where authentication, anti-automation controls, infrastructure changes, or other access challenges make collection difficult. • Build infrastructure that enables the team to discover, access, monitor, and preserve difficult-to-collect ransomware intelligence at scale. • Improve the resilience and maintainability of existing ransomware collection systems while reducing manual intervention and operational overhead. • Establish engineering patterns that allow new ransomware sources and collection methodologies to move efficiently and reliably from experimentation into production. • Collaborate across engineering, collections, and analysis teams to ensure collected data is structured and delivered in ways that maximize downstream intelligence value. • Contribute technical leadership and mentorship within the collections organization, helping establish engineering standards and long-term architectural direction. Technology & Engineering Environment: Our collection systems operate across cloud infrastructure, distributed collection services, browser automation, and specialized network environments. Candidates do not need experience with every technology but should be comfortable learning and operating across the type of stack that includes: • Languages: Python, Go, JavaScript/TypeScript • Cloud & Infrastructure: AWS, Docker, Kubernetes, Terraform • Data & Storage: S3, PostgreSQL, Redis and distributed caching/storage systems • Collection & Automation: HTTP-based collectors, browser automation, headless browsers, Playwright/Selenium-style tooling, authenticated session management • Network & Access: TOR, proxies, SOCKS, VPNs, distributed egress and specialized collection infrastructure • Messaging & Processing: Queue- and event-driven processing architectures • Engineering: GitHub, CI/CD pipelines, automated testing, observability and production monitoring • Security & Intelligence: Dark-web and restricted-source collection, ransomware infrastructure, identity and entity resolution, and adversarial web environments Experience building reliable systems against unstable or intentionally difficult-to-automate sources is particularly valuable. What Success Looks Like: Success in this role means that our ransomware collection capability becomes increasingly difficult to replicate through open-source monitoring alone. Analysts should have earlier access to relevant information, greater context surrounding threat-actor claims, and stronger evidence for understanding relationships between actors, infrastructure, identities, and ransomware operations. The engineer in this role should also materially improve our ability to adapt as ransomware actors change platforms, access controls, infrastructure, and operating practices. They will turn what would otherwise be recurring collection problems into durable engineering capabilities. The base salary range for this full-time position is $129,000 - $193,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info? Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence Linkedin , Instagram & Twitter : What’s happening at Recorded Future The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline : History of Recorded Future Recognition : Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [contact via application link] Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Recorded Future maintains a drug-free workplace. Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager . We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Recorded FutureHQI 86

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! We are seeking a Senior Engineer to help advance the next generation of our ransomware collection capabilities. This role will be responsible for improving the depth, reliability, and differentiation of our existing ransomware collections while expanding beyond traditional threat-actor sites into the broader ecosystem of infrastructure, identities, communities, and relationships surrounding ransomware activity. The ideal candidate combines strong collection engineering experience with an understanding of how technical collection decisions translate into higher-confidence intelligence for analysts and customers. This engineer will work closely with our ransomware analyst and broader collections organization to ensure that our automated access strategy evolves alongside changes in the ransomware ecosystem. A central objective of this role is to build collection capabilities that consistently provide intelligence beyond what is readily available through open-source ransomware monitoring. What You'll Do: • Own and improve engineering capabilities supporting ransomware collection, with an emphasis on reliability, coverage, timeliness, and intelligence value. • Expand ransomware collection beyond leak sites and other conventional sources into user-focused approaches that provide greater visibility into relevant actors and communities. • Partner closely with ransomware analysts to translate intelligence requirements and emerging investigative questions into scalable technical collection capabilities. • Develop and continuously refine automated access strategies for ransomware-related sources, particularly where authentication, anti-automation controls, infrastructure changes, or other access challenges make collection difficult. • Build infrastructure that enables the team to discover, access, monitor, and preserve difficult-to-collect ransomware intelligence at scale. • Improve the resilience and maintainability of existing ransomware collection systems while reducing manual intervention and operational overhead. • Establish engineering patterns that allow new ransomware sources and collection methodologies to move efficiently and reliably from experimentation into production. • Collaborate across engineering, collections, and analysis teams to ensure collected data is structured and delivered in ways that maximize downstream intelligence value. • Contribute technical leadership and mentorship within the collections organization, helping establish engineering standards and long-term architectural direction. Technology & Engineering Environment: Our collection systems operate across cloud infrastructure, distributed collection services, browser automation, and specialized network environments. Candidates do not need experience with every technology but should be comfortable learning and operating across the type of stack that includes: • Languages: Python, Go, JavaScript/TypeScript • Cloud & Infrastructure: AWS, Docker, Kubernetes, Terraform • Data & Storage: S3, PostgreSQL, Redis and distributed caching/storage systems • Collection & Automation: HTTP-based collectors, browser automation, headless browsers, Playwright/Selenium-style tooling, authenticated session management • Network & Access: TOR, proxies, SOCKS, VPNs, distributed egress and specialized collection infrastructure • Messaging & Processing: Queue- and event-driven processing architectures • Engineering: GitHub, CI/CD pipelines, automated testing, observability and production monitoring • Security & Intelligence: Dark-web and restricted-source collection, ransomware infrastructure, identity and entity resolution, and adversarial web environments Experience building reliable systems against unstable or intentionally difficult-to-automate sources is particularly valuable. What Success Looks Like: Success in this role means that our ransomware collection capability becomes increasingly difficult to replicate through open-source monitoring alone. Analysts should have earlier access to relevant information, greater context surrounding threat-actor claims, and stronger evidence for understanding relationships between actors, infrastructure, identities, and ransomware operations. The engineer in this role should also materially improve our ability to adapt as ransomware actors change platforms, access controls, infrastructure, and operating practices. They will turn what would otherwise be recurring collection problems into durable engineering capabilities. The base salary range for this full-time position is $129,000 - $193,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info? Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence Linkedin , Instagram & Twitter : What’s happening at Recorded Future The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline : History of Recorded Future Recognition : Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [contact via application link] Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Recorded Future maintains a drug-free workplace. Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager . We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

SutherlandHQI 83

# Auto Loan Collections and Customer Service Associate ## Company Description We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. ## Job Description Are you an excellent verbal and written communicator, and a great listener? Do you thrive on a team that's focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their concerns about their loan? Do you have prior collections, sales or customer service experience? We are seeking a motivated and passionate Auto Loan Collections Advisor to join us! If you are looking to build a fulfilling career, and the description above resonates with you, we want to work with you! ### Essential Duties in this role: * Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life. * Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations. * Contact or attempt contact with customers who are delinquent. * Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities. * Maintain positive working relationships with the Loan Servicing team. * Meet or exceed production goals * Performs other related duties as assigned ### What Kind of Associates Are We Looking for? * Agile in a fast-past environment. * You embody excellent customer service. * Team oriented and people-oriented. * Critical thinker and quick learner. * Has good active listening skills. * Professional and persuasive communication and negotiation skills * Passionate and goal-oriented * Positive emotional resilience and emotional intelligence. * Must be self-motivated with strong decision-making and problem solving abilities * Flexible and committed to overall goals. ## Qualifications Our most successful candidates will have: * Must be 18 years and older. * A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. We require all candidates to have a minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds. I, II, III; GCE A, B, C; SSC 4, 5; JSCE Pass; NCTVET Level 1, 2, 3; and CCSLC Competence & Mastery). * Must have a valid (not expired) government issued ID, TRN and NIS card. * Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). * Must be able to train and / or work onsite. * Demonstrated ability to perform at a high level, to support our high volume of inbound calls. * Experience in customer service is an asset and preferred. * Good systematic problem solving ability, using sound business judgment, and following through on commitments to customers. * The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. * Excellent attention to detail. * See through the eyes of the customer. * Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. * The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. * Ability to effectively organize, prioritize, multi-task and manage time. * Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. * Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. * Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. * Inspire confidence and positively influence the behaviour, actions, and thoughts of others. * Must be able to pass a criminal background check and drug test as needed. ## Additional Information Our employees enjoy: * Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. * Annual merit increase based on performance. * Paid Training whether onsite or in work at home. * Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. * Excellent training and supervisory support - to help you feel comfortable servicing our customers. * Competitive Salary with attractive and attainable PBI structure. * Paid vacation and sick leave annually. * Exceptional Health and Life Insurance Plan * Lunch benefits and subsidy. * Onsite lunch concessionaire at reduced rates. * Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am * Free On-site medical suite with nurse and medical doctor. * Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. * Paid referral program * Career development & growth opportunities for advancement. * Excellent Reward and recognition programs.

National Park ServiceHQI 76

Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should have good hand-eye coordination, strong attention to detail, proficiency with Microsoft office, and ability to learn new computer programs. Students with coursework in museum or archival topics are preferred. Location: Hampton National Historic Site, 535 Hampton Lane Towson, MD 21286 Work Schedule and Flexibilities: Start time: after 8:00am; End Time: before 4:00pm; Monday - Friday. In office (or work site) only Number of Positions: 1 Term: Spring 2027 (90 day term between mid-January and mid-June) This vacancy will be open until Thursday, October 29th, 2026 at 11:59pm ET or until 30 applications have been received. The vacancy will close on whichever day the first of these conditions are met. If the application limit is reached on the same day the announcement opened, the open and close date will be the same. Candidates are encouraged to read the entire announcement before submitting their application packages. The student will work in-person at Hampton National Historic Site over the course of the semester to: Learn archival digitization techniques, material handling, and basic archival best practices from professional curatorial staff Handle original historic documents, photographs, and materials while employing basic archival best practices Scan or photograph original documents in the archival collections at Hampton National Historic Site and Fort McHenry National Monument and Historic Shrine that inform the history of the site. Organize and label digital media files created through digitization to facilitate greater access to the public, researchers, and descendants. The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 3085, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives.

Nuclear Regulatory CommissionHQI 81

In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. SPECIALIZED EXPERIENCE is defined as: independently interpreting and applying the Paperwork Reduction Act (PRA), 5 CFR Part 1320, and related regulations to complex or multi-office information collection requests; conducting authoritative analyses of information collection requirements, including cost, programmatic, and technological impacts; developing or revising policies, procedures, or guidance for information collection activities; providing technical advisory services and training to staff and management; reviewing and validating justifications for information collections, including those associated with rulemaking; and negotiating and representing organizational positions with OMB or other external stakeholders. A description of how you possess the specialized experience must be addressed in your resume. PLEASE BE CLEAR AND CONCISE. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. The successful candidate will perform the full range of duties leading and conducting authoritative analyses of complex information collection requirements contained in agency rules, forms, surveys, and other documents, ensuring alignment with Paperwork Reduction Act (PRA), 5 CFR Part 1320, and related federal information management regulations. Such duties include but are not limited to: Develop, recommend, and implement agency-wide policies, standards, objectives, and procedures for information collection activities, including process improvements and adoption of new technologies. Provide authoritative advisory services and technical assistance to NRC staff and management on PRA compliance, information collection requirements, and regulatory text review. Review, validate, and recommend approval of information collection justifications prepared by program offices, evaluating need, practical utility, estimated burden, and technical adequacy. Prepare and present in-depth analyses and reports on information collection requirements, including cost, programmatic, and technological impacts, to inform agency decisions and ensure compliance with federal standards. Represent the NRC in negotiations and consultations with the Office of Management and Budget (OMB), NRC senior leadership, and other internal and external stakeholders regarding information collection submissions and policy positions. Develop and deliver training and briefings to NRC staff and management on PRA compliance, information collection processes, and best practices. Monitor and evaluate agency compliance with federal information management laws, regulations, and standards; conduct periodic reviews to validate necessity, eliminate duplication, and improve efficiency. Lead or participate in the review of regulatory text to identify new or modified information collection requirements and provide guidance to rulemaking staff.