Customer Care Jobs

ISCODHQI 77

L'ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, spécialisée dans l'achat et vente en ligne, au détail, d'articles d'habillement, de prêt à porter, chaussures et accessoires., un.e Création de Contenu Vidéo & Customer Care, pour préparer l'une de nos formations diplômantes reconnues par l'Etat, de niveau 4 à niveau 7 (Bac, Bac+2, Bachelor/Bac+3 ou Mastère/Bac+5).Choisissez l'alternance nouvelle génération avec l'ISCOD ! LES MISSIONS Vidéo, shooting & création de contenu (60%)Vous serez le relais de Gabriele sur la production vidéo et contribuerez à faire de la vidéo un pilier de la communication de la marqueTournage et montage de vidéos courtes pour Instagram, TikTok et les publicités : Reels, Stories, coulisses, unboxings, UGC, présentations produit, tutos.Création de contenus vidéo pour le site e-commerce et les campagnes paid (déclinaisons de formats, accroches, sous-titrage).Participation, selon l'aisance, à des formats face caméra pour incarner la marque (UGC).Aide à l'organisation des shootings photo et vidéo (packshots e-commerce et éditoriaux, natures mortes, shootings portés) précédant chaque lancement de collection ou collab.Création de moodboards, veille graphique et suivi de la production avec les prestataires (photographes, vidéastes, mannequins, agences).Retouches photos/vidéos et créations graphiques : la maîtrise de Photoshop et/ou Canva est un plus.Gestion et classement des rushes et de la banque d'images.Aide à la gestion des prototypes et reconditionnement.Customer care (40%)Vous serez au c?ur de la relation client, vous permettant de découvrir et comprendre la chaîne et les flux logistiques qui font vivre un site e-commerce.Interagir directement avec nos clients via l'outil Gorgias, afin de leur fournir une réponse rapide et efficace.Assurer une expérience client exceptionnelle en résolvant leurs problèmes de manière proactive.Analyser et remonter les problèmes récurrents aux services concernés pour améliorer continuellement nos processus et services.Faire remonter les retours et questions clients qui peuvent nourrir nos contenus (FAQ vidéo, tutos taille, entretien?). PROFIL RECHERCHE Vous êtes le ou la candidat(e) idéal(e) si :Compétences vidéo : tournage (smartphone et/ou caméra) et montage en autonomie (CapCut, Premiere Pro ou équivalent). Bonne culture des formats courts (Reels, TikTok, Stories, UGC). L'aisance face caméra est un vrai plus.Compétences techniques : maîtrise des réseaux sociaux. Une connaissance de Shopify, Klaviyo et Gorgias est un plus.Compétences linguistiques : orthographe irréprochable et excellentes capacités rédactionnelles. La maîtrise de l'anglais est un plus.Qualités personnelles : autonomie, créativité, rigueur, aisance relationnelle et envie constante d'apprendre.Vous êtes éligible à une formation Bac+2 à Bac+5 (diplôme validé ou en cours de validation)Poste basé à Paris (75003) à pourvoir dés que possible.Rémunération selon niveau d'études + âge. Formation prise en charge à 100% par l'entreprise.Vous êtes intéressé(e) par cette offre d'emploi en alternance ? Postulez dès maintenant !

SutherlandHQI 83

Company Description About Sutherland We are  One Sutherland  — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Sutherland is seeking a motivated and passionate person to join us as an  Insurance Customer Care Benefits Advisor  . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  Insurance Customer Care Benefits Advisor in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance.  Protect customers’ privacy and reassure them with empathy and professionalism. Take inbound voice contacts from customers whose policy was purchased by from their incumbent carrier. Provide professional introductions and understanding of the customers policy and provide support to handle queries and change requests to modify information for the customer. Contact information updates include but not limited to: change phone number, address, and email. Provide details around the process to update automatic payment options, payments, and general billing questions. Handle Customer requests related to basic policy information, requests for forms (i.e. change Beneficiary), Website navigation, registration, login and password support. Transfer calls outside the scope of the CSR to the correct operational support team for continued and additional support. Future responsibilities could include responses to email and chat when the Client moves into these additional support channels. SPECIFIC JOB RESPONSIBILITIES: • Efficiently receive inbound calls, delivering a professional and compliant introduction, building interest within the customer to learn about the carrier and to provide the requested support to the customer. • Manage outbound follow-up calls to customers for support that was transferred to other operational groups with the resolution. • Accurately process data, communicating correct and detailed information through verbal and written documentation • Demonstrate a level of understanding of material contained in Script • Maintain & demonstrate appropriate interpersonal relationship skills with team-members • Demonstrate a strong level of team participation • Follow Proper Work Flows The incumbent in this role must demonstrate a willingness to provide strong customer service – providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners. Qualifications Our most successful candidates will have: -   ·         A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English               Language, or a U.S. high school diploma or GED.  • Must have a valid (not expired) government issued ID, TRN and NIS card. • Must be able to pass a criminal background check and drug test as needed. • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). • Must be able to train and / or work onsite at our Red Hills Road site. • 1 year of BPO/customer service experience preferred. • Demonstrated ability to perform at a high level, to support our high volume of inbound calls. • Experience in customer service is an asset and preferred. • Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers. • The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. • Excellent attention to detail. • A passion for helping customers and exceeding their expectations with high integrity. • Strong verbal and written communication skills and the ability to tailor styles to the audience • See through the eyes of the customer. • Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. • The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. • Ability to effectively organize, prioritize, multi-task and manage time. • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. • Ability to type over 30 WPM with 80% accuracy. • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. • Inspire confidence and positively influence the behaviour, actions, and thoughts of others. Additional Information Our employees enjoy: • Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. • Annual merit increase based on performance. • Paid Training. • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. • Excellent training and supervisory support - to help you feel comfortable servicing our customers. • Competitive Salary with attractive and attainable PBI structure. • Paid vacation and sick leave annually. • Exceptional Health and Life Insurance Plan • Lunch benefits and subsidy. • Onsite lunch concessionaire at reduced rates. • Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am • Free On-site medical suite with nurse and medical doctor. • Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. • Paid referral program • Career development & growth opportunities for advancement. • Excellent Reward and recognition programs. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

ChocoHQI 93

Join Choco, where we build and own solutions that reshape a broken food system. The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data. At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day. As Customer Care Associate , you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise. What you’ll do • Own customer issues from first contact through resolution across French and Spanish-speaking markets • Build and deliver fast, reliable support workflows used by distributors in day-to-day operations • Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly • Make decisions that directly impact customer satisfaction, retention, and order flow continuity • Improve support quality by identifying patterns in recurring issues and driving root-cause fixes • Take responsibility for clear escalation and coordination with internal teams when needed • Coaching and training of external agents supporting Choco customers • Collaborate with external support agents and internal teams to maintain high-quality service standards What you bring • 1+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes • Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations • Strong judgment in prioritization and real-time problem solving • Accountability when things go wrong and the drive to resolve issues fully • Native level of French speaking & writing is required • Fluency in Spanish and English (C1+ written and spoken) Working hours This is a customer-facing operational role with fixed coverage requirements. You will work Monday to Friday from 9:00 to 18:00, including a daily upaid lunch break. You must be consistently available during these hours to support customers across both Choco and Goot. What you get • Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets. • Work with an AI product with proven product–market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins. • Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end. • In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office). • Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale. If you want to work on real problems, take ownership, and raise the bar, we should talk. Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

AAA WCNYHQI 76

AAA WCNY is hiring an Insurance Customer Service Representative (Call-Center) in a hybrid-capable role. The position involves assisting customers via phone, walk-ins, and other touchpoints, resolving issues promptly, and promoting Club memberships to support growth. The role requires knowledge of carrier offerings, the ability to work evenings and weekends, and a proactive approach to privacy and security in handling policy information. J-18808-Ljbffr

ToastHQI 93

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Bready * to make a change? As a Customer Care Tax Manager, you will actively manage a team of agents for the Payroll Tax campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Tax Team in addition to helping to improve the customer experience through the execution of department level KPIs and OKRs. You will oversee the customer journey for those experiencing Toast Payroll Tax issues with a focus on improving customer outcomes. You will work with cross-functional Internal teams such as Tax Operations, Restaurant Success, Sales, Onboarding, Enablement and R&D teams to create process and support guidelines. To thrive as a Customer Care Tax Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions and outcomes, and excel in ambiguous environments. About this roll *: Educate, manage, train, coach and mentor a team of 10-12 Care Tax Experts Regularly evaluate employee performance and ensure accountability while monitoring customer outcomes and agent key performance indicators such as productivity, adherence, and CSATs Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for supporting customers through the tax prep, filing and recovery process with Toast Payroll Train and develop members of the team on process, technical troubleshooting, and new product knowledge, monitor and audit workflow efficiency to identify trends and process improvement opportunities Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate Communicate and influence new ideas for improvement with a solutions oriented mindset Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations Ensure Service Level Agreements (SLA) for tax related cases are met Provide subject matter expertise related to payroll and tax filing. Provide Payroll analytics and reporting to management Responsible for keeping abreast of Federal, State and Local regulatory changes and develops internal and external communications relative to these changes Do you have the right ingredients* ? 2 + years of experience in the Payroll/Tax field or closely related role 3+ years of experience performance managing and coaching as a people leader 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management Experience working with Escalated Customers Proficient with filing original & amended payroll tax returns Experience working with tax authorities and understanding the tax notice/resolution process end-to-end Solution-oriented with proven ability to drive results Experience working for a Payroll Service Provider Proficient in Microsoft Excel Special Sauce* (Non-essential Skills/Nice to Haves) Experienced with MasterTax is a plus FPC or CPP Certification Our Spread* of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . *Bread puns encouraged but not required The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Zone A $115,000 — $184,000 USD Zone B $100,000 — $160,000 USD Zone C $90,000 — $144,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [contact via application link] . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Bergvik & Partners ABHQI 74

Customer Care & Sales Representative till Forenom Vill du arbeta i en kundnära roll där service kombineras med försäljning och aktiv kundbearbetning? Nu söker Forenom en Customer Care & Sales Representative som vill skapa riktigt bra kundupplevelser, stötta säljteamet och bidra till fortsatt tillväxt genom både inkommande och utgående kunddialog. Om Forenom Forenom erbjuder flexibla boendelösningar främst för företagskunder och deras medarbetare, men även till viss del för privatpersoner. Här möts du av en entreprenöriell kultur där det är nära mellan idé och beslut och där medarbetare uppmuntras att ta ansvar, tänka lösningsorienterat och bidra till verksamhetens utveckling. Det är en organisation med framåtanda, högt engagemang och ett tydligt kommersiellt driv. För dig som tycker om att ta initiativ och vill arbeta i en miljö där saker händer finns goda möjligheter att utvecklas tillsammans med bolaget. Om rollen Som Customer Care & Sales Representative blir du en viktig del av kundresan och en central kontakt för Forenoms kunder. Du hjälper kunder med frågor kopplade till boende, avtal och olika tjänster. Det kan handla om avtalsändringar, frågor kring underhåll och städning, fakturor eller andra ärenden som uppstår under kundens vistelse. Kontakten sker genom flera olika kanaler såsom telefon, mejl, chatt och webbformulär. Rollen innehåller samtidigt en tydlig kommersiell del. Du stöttar Forenoms säljteam genom att identifiera affärsmöjligheter, följa upp befintliga kunder och leads samt genomföra utgående samtal. Målet är att förstå kundens behov, hitta rätt lösning och skapa möjligheter till både merförsäljning och nya affärer. Du arbetar nära Forenoms Account Managers, Area Managers och övriga säljorganisation och blir en viktig länk mellan kundservice och försäljning. Dina huvudsakliga arbetsuppgifter • Hantera inkommande kundärenden via telefon och digitala kanaler • Hjälpa kunder med avtal, boendefrågor, fakturor och servicetjänster • Lösa kundärenden och hantera synpunkter på ett professionellt och lösningsorienterat sätt • Genomföra utgående samtal till befintliga kunder och leads • Följa upp kundbehov och identifiera möjligheter till merförsäljning • Identifiera nya affärsmöjligheter och leads till säljorganisationen • Stötta Account Managers, Area Managers och övriga säljteamet i kundbearbetningen • Bidra till teamets gemensamma mål inom kundnöjdhet, försäljning och effektivitet Vem söker vi? Vi tror att du har 1–2 års erfarenhet från kundservice, helpdesk, support eller liknande arbete. Har du även erfarenhet av försäljning, kundbearbetning eller utgående samtal är det meriterande. För att trivas och lyckas i rollen tror vi att du: • Kommunicerar obehindrat på svenska och engelska • Är serviceinriktad och tycker om att arbeta med människor • Är bekväm med att ta egna initiativ i kunddialogen och ringa utgående samtal • Är lösningsorienterad och driven • Trivs i ett högt tempo och med många kontaktytor • Är strukturerad och noggrann • Har ett kommersiellt tänk och ser möjligheter i kunddialogen • Är en lagspelare som gärna bidrar till teamets utveckling • Behåller ett professionellt och positivt bemötande även när tempot är högt Som person är du empatisk, nyfiken och driven. Du behöver inte alltid ha svaret direkt, men du tycker om att hitta lösningar, skapa bra kundrelationer och samtidigt bidra till affären. Varför Forenom? Hos Forenom får du en varierad roll där kundservice och försäljning går hand i hand. Du får arbeta nära både kunder och säljorganisationen och vara med och påverka såväl kundupplevelsen som affären. Du kommer till ett entreprenöriellt bolag där initiativ uppskattas, beslutsvägarna är korta och där teamet arbetar tillsammans mot gemensamma mål. För rätt person är det här en möjlighet att växa i en organisation med stark framtidstro och ambitionen att hela tiden utvecklas. Låter det som något för dig? Välkommen med din ansökan!

Teleperformance.HQI 78

Teleperformance in Cape Town seeks a customer service professional to handle day-to-day queries from our existing client base. You will resolve issues, promote relevant products and services, and strive for first-contact resolution across channels, while maintaining compliance with FCA-regulated expectations. The ideal candidate has 6–12 months call centre or telephone sales experience, a Matric or equivalent, and a customer-focused, target-driven mindset. J-18808-Ljbffr

WNS Global ServicesHQI 73

WNS Global Services in Milnerton is seeking a French-speaking Customer Service Agent to deliver reliable, high-quality support to clients and manage inquiries efficiently. The role requires 6–12 months of customer service and call centre experience, with proficiency in MS Word, email, and typing speed. Fluency in Dutch and English with a neutral accent is essential for clear communication. J-18808-Ljbffr

Lucid MotorsHQI 84

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As an Automotive EV Technical Support Specialist , also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial. The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076. This position offers the potential for a hybrid schedule, meaning work-from-home flexibility on Fridays and Saturdays. This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently. Part Time shift hours from 12:00 pm – 5:00pm EDT, full 8-hour shift on Saturdays from 11:30 a.m. to 8:00 p.m. EDT or 9:00 a.m. to 5:30 p.m. EDT. Responsibilities include : • Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. • Responding to customer concerns with urgency and ownership for resolutions. • Updating Tech Tips : Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips. • Evaluating troubleshooting Processes : Assessing compatibility between new and updated technology with existing systems. • Improving Existing Processes : Reviewing proposed changes and making recommendations. • Testing System Functionality : Ensuring Lucid vehicle components work optimally. • Create and Maintain Customer Relationships : Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge. • Data Integrity and Privacy : Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential. Qualifications: • Availability to work weekends and support flexible schedules to support customers 365 days of the year. • Full time attendance during 3-week training is mandatory • 2+ years of experience in technical support and troubleshooting required • High school Diploma or GED required • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. • Eagerness to take on new responsibilities. • Excellent communication and technical comprehension skills. • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense. • Skilled in navigating ambiguity in a high volume, high touch atmosphere. • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM). • Familiar with Mac OS • Flexibility to work evenings shifts, weekends, or holidays. Nice to have: • Automotive industry or Electric Vehicle (EV) experience highly desired • Fluent in multiple languages (Canadian French, Spanish or others). Base Pay Range (hourly): $21 - $25 USD At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Lucid MotorsHQI 77

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As an Automotive EV Technical Support Specialist , also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial. The address of Lucid Motors office is: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076. Full time shift hours from 3:30 pm – 12:00 am EDT. Responsibilities include : • Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. • Responding to customer concerns with urgency and ownership for resolutions. • Updating Tech Tips : Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips. • Evaluating troubleshooting Processes : Assessing compatibility between new and updated technology with existing systems. • Improving Existing Processes : Reviewing proposed changes and making recommendations. • Testing System Functionality : Ensuring Lucid vehicle components work optimally. • Create and Maintain Customer Relationships : Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge. • Data Integrity and Privacy : Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential. Qualifications: • Availability to work weekends and support flexible schedules to support customers 365 days of the year. • Full time attendance during 3-week training is mandatory • 2+ years of experience in technical support and troubleshooting required • High school Diploma or GED required • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. • Eagerness to take on new responsibilities. • Excellent communication and technical comprehension skills. • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense. • Skilled in navigating ambiguity in a high volume, high touch atmosphere. • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM). • Familiar with Mac OS • Flexibility to work evenings shifts, weekends, or holidays. Nice to have: • Automotive industry or Electric Vehicle (EV) experience highly desired • Fluent in multiple languages (Canadian French, Spanish or others). Base Pay Range (hourly): $21 - $25 USD At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. INDCC Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Lucid MotorsHQI 84

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. As an Automotive EV Technical Support Specialist , also known as a Customer Care Specialist, you will play a crucial role in assisting customers with technical issues related to their Lucid Motors vehicle hardware and software. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with creativity and a technical support aptitude. The ability to develop excellent relationships with Lucid vehicle owners, as well as internal departments to effectively address customer concerns are crucial. The address of Lucid Motors office is: 4141 E Broadway Rd, Phoenix, AZ 85040 Full time shift hours from: 12:30PM - 9PM Monday - Friday / Saturday 11:30AM - 8PM This shift will work Pacific time, so it will change locally for daylight savings Responsibilities include : • Handling Customer Support Cases : Providing technical assistance through Phone, Email, SMS and Chat inquiries. • Responding to customer concerns with urgency and ownership for resolutions. • Updating Tech Tips : Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips. • Evaluating troubleshooting Processes : Assessing compatibility between new and updated technology with existing systems. • Improving Existing Processes : Reviewing proposed changes and making recommendations. • Testing System Functionality : Ensuring Lucid vehicle components work optimally. • Create and Maintain Customer Relationships : Demonstrate credibility and create customer confidence through emotional intelligence and expert level product knowledge. • Data Integrity and Privacy : Appropriately and accurately use systems to keep customer and Lucid’s information secure and confidential. Qualifications: • Availability to work weekends and support flexible schedules to support customers 365 days of the year. • Full time attendance during 3-week training is mandatory • 2+ years of experience in technical support and troubleshooting required • High school Diploma or GED required • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. • Eagerness to take on new responsibilities. • Excellent communication and technical comprehension skills. • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense. • Skilled in navigating ambiguity in a high volume, high touch atmosphere. • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM). • Familiar with Mac OS • Flexibility to work evenings shifts, weekends, or holidays. Nice to have: • Automotive industry or Electric Vehicle (EV) experience highly desired • Fluent in multiple languages (Canadian French, Spanish or others). Base Pay Range (hourly): $21 - $25 USD At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations. INDCC Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans. Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations. Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website. Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice . To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Kuehne+NagelHQI 75

**It's more than a job** As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. **Who We Are** Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions. At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Recognised as a Great Place to Work for multiple years, we are committed to excellence and innovation. Join a company that supports your growth, empowers you to make an impact, and helps shape the future of logistics. **The Role** Every great customer experience starts with strong relationships, responsive support, and a team committed to delivering excellence. As a Sea Logistics Customer Care Supervisor, you'll be at the centre of creating these experiences, leading a team that ensures customers receive exceptional service throughout their logistics journey. You'll combine customer expertise with operational leadership to support frontline customer care activities, strengthen customer relationships, and drive service excellence across your team. From onboarding new customers and resolving complex challenges to developing your team's capabilities and supporting business growth, you'll play a key role in ensuring both customer and business success. This position is not just about supervising a team; it's about creating long-term value for customers and the business, aligning service delivery with customer expectations, and contributing to the growth and success of our sea logistics operations. **Responsibilities** + **Drive customer excellence:** Build strong customer relationships, proactively resolve issues, and ensure customers receive exceptional support throughout their experience with Kuehne+Nagel. + **Strengthen partnerships:** Develop trusted relationships with customers and key stakeholders, participating in customer reviews and acting as an advocate for customer needs. + **Deliver solutions:** Support the successful onboarding of new customers and ensure service requirements are effectively translated into operational execution. + **Collaborate internally:** Work closely with Customer Care, Operational Care, Finance, and cross-functional teams to deliver seamless customer experiences and support business growth. + **Achieve team success:** Lead, coach, and develop Customer Care team members, fostering a culture of accountability, empowerment, and continuous development. + **Drive operational excellence:** Ensure smooth handovers to Operational Care teams and support efficient service delivery that meets customer expectations. + **Customer excellence:** Analyse performance data, address customer concerns, conduct root cause analysis, and implement sustainable improvement initiatives that enhance service quality and efficiency. **Requirements** + Strong experience in logistics or supply chain operations, preferably within international freight forwarding. + Decision-making and analytical problem-solving capabilities. + Understanding of commercial principles and financial decision-making. + Ability to manage customer relationships while balancing operational and business requirements. + Strong collaboration skills and team-oriented mindset. + Expertise in customer management and stakeholder engagement. + Strong communication and relationship-building capabilities. **Why join Kuehne+Nagel?** At Kuehne+Nagel, you'll be part of a global logistics leader where your contribution matters. We offer a supportive, inclusive and flexible workplace, with opportunities to grow your career, make an impact, and be rewarded along the way. **Along with a competitive remuneration package, our benefits include:** + Flexible work arrangements to support work-life balance + Inclusive paid parental leave for all parents + Career development through extensive learning and development opportunities + Novated leasing and EV car subscription options + Employee discounts, rewards and recognition programs + Private health insurance discounts + Corporate uniform allowance + Charity and volunteering opportunities to give back to the community + A collaborative culture with the strength of a global network **Who we are** Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid. Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

ToastHQI 93

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE 68106. You will be expected to be in office 2 days a week. Hours: The position requires weekend availability and will have working hours between 1:00 PM and 9:00 PM CST. The specific schedule will be assigned at the time of hire. Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Customer Care Manager, you will actively manage a team of agents for the Enterprise campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Omaha, Nebraska office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast Enterprise issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. What you'll do (Responsibilities) Manage and coach a team of agents while monitoring their attendance and schedule adherence throughout the day Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for Customer Support Train and develop members of the team on process, technical troubleshooting, and new product knowledge Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate Communicate and influence new ideas for improvement with a solutions oriented mindset Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations What you'll need to thrive (Requirements) 3+ years of experience performance managing and coaching, for instance a Team Lead or Manager 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience Success operating independently and navigating competing priorities in a constantly changing environment with proven experience leading teams through organizational shifts, structural transitions, and rapid process evolutions within a fast-paced, fluid environment. Success working cross-functionally to architect, document, and drive organization-wide adoption of new operational workflows. Experience evaluating operational workflows involving both internal departments and external partners, collaborating across groups to eliminate friction and optimize performance. Experience solving complex customer issues with a sense of urgency and professionalism Exceptional written, verbal, and presentation skills, with an ability to effectively communicate technical status updates to corporate and executive stakeholders High proficiency leveraging CRM, database, and system log tools—for example, Salesforce, Jira, Splunk, Hex, and Looker—to extract operational metrics and identify trends. Open to schedules that will include weekends, holidays and nights What will help you stand out (Non-essential Skills/Nice to Haves) Experience working in the tech industry or for a SaaS company AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits . The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy . Pay Range $90,000 — $144,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast People Are the Secret Ingredient in Our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [contact via application link] . ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Baxter InternationalHQI 86

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter As a Customer Service Representative, you take pride in representing Baxter Healthcare Corporation and our world-class products. Your understanding of our deep portfolio and belief in the outstanding value and quality they provide fuels your confidence. Our customers trust you and appreciate your bilingual skills and determination to find solutions to meet their needs. You enjoy building relationships and establishing trust with those who rely on Baxter's solutions every day. This is where your work helps healing You help us deliver products that healthcare professionals and facilities rely on to save and sustain lives. Your work and the relationships you build are critical to our mission, ensuring that every interaction you have contributes to a healthier world. Your team We work together to solve problems and build efficiencies as we deliver our services. We never compromise on quality and are unafraid to roll up our sleeves to get the job done right. We own our schedules but will flex our calendars and responsibilities to support each other and our customers. Our managers and leadership appreciate the value of your work. Support is available as needed, and we help you shape your career within the company. The growth and progress of our team members matter greatly. Extensive training is offered, and the close tech services team offers additional learning from managers and peers when necessary. This is a hybrid position and will be required to work in the office 3 days per week. The shift time is Monday to Friday 8:00h-16:00h EST). What your responsibilities will include • Respond to customer inquiries via phone, email, fax, and chat in a timely and professional manner • Process customer orders and coordinate with internal teams • Perform routine tasks and follow standard operating procedures • Meet or exceed customer happiness targets and important metrics • Maintain accurate records of customer interactions • Resolve customer complaints and issues efficiently • Advance complex issues and/or customer complaints when necessary • Participate in ongoing training and development to improve customer service skills and product knowledge What you'll bring • High school diploma or equivalent experience • Previous experience in a customer-facing role • 3-5 years of customer service experience • Excellent English communication, interpersonal, and problem-solving skills • Ability to work in a fast-paced environment and balance multiple priorities • Proficiency in Microsoft Office (Word, Excel, Outlook) • Ability to learn and adapt to new systems, processes, and products • Strong attention to detail and accuracy • Flexibility to work a hybrid schedule, including 3 days a week in the office Preferred: • Bachelor’s degree or equivalent experience • Knowledge of medical products or the healthcare industry • Experience with customer relationship management (CRM) software • Experience with ERP software (e.g., JDE, SAP) We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $49,920 - $74,880 annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements. As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose asne job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

SutherlandHQI 83

Company Description Sutherland is looking for a self-motivated, team-oriented and career-oriented person to join us as a  Customer Support Associate. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!  Job Description Consultants in this role get to: Be the point of contact: Proactively process, expedite and follow-up on orders in an accurate, timely and professional manner. Manage, coordinate and integrate all Customer Care activities to ensure customer satisfaction; Maintain and tenaciously defend existing accounts from competition and seek ways to grow each account’s business; Recommend to management ideas that would lead to improvement in the Customer Care process Handle incoming calls and make outgoing calls as it relates to customers’ orders or inquires Escalate to the relevant managers immediately whenever there is a need Ensure customer account is reviewed and the appropriate actions are taken when placing an order due to the notation on customer’s account Process customer’s email request within the required SLA and ensure that emails are maintained at a professional level at all time. Qualifications ·         A minimum of 3-4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED. Port Secondary qualifictaions required for consideration. • Must have a valid (not expired) government issued ID, TRN and NIS card. • Must have flexible availability to work any day and any assigned shift weekly.(Weekends and Public Holidays). • Must be able to train and / or work onsite. • Demonstrated ability to perform at a high level, to support our high volume of inbound calls. • Experience in customer service is an asset and preferred. • Good systematic problem solving ability , using sound business judgment, and following through on commitments to customers. • The ability to quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs. • Excellent attention to detail. • See through the eyes of the customer. • Excellent verbal and written communication skills; able to translate Customer communication rapidly and effectively on live voice or chat interactions. proficient reading skills required. • The ability to project patience, empathy, caring, and sincerity in written words or voice tone, depending on channel. • Ability to effectively organize, prioritize, multi-task and manage time. • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred. • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required. • Ability to type over 30 WPM with 80% accuracy. • Must be very tech savvy with strong abilities in handling troubleshooting techniques and resolving technical issues. • Inspire confidence and positively influence the behaviour, actions, and thoughts of others. • Must be able to pass a criminal background check and drug test as needed.   Additional Information Our employees enjoy: • Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts. • Annual merit increase based on performance. • Paid Training whether onsite or in work at home. • Discounts for several corporate and retail partners for services and products once Sutherland ID is presented. • Excellent training and supervisory support - to help you feel comfortable servicing our customers. • Competitive Salary with attractive and attainable PBI structure. • Paid vacation and sick leave annually. • Exceptional Health and Life Insurance Plan • Lunch benefits and subsidy. • Onsite lunch concessionaire at reduced rates. • Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am • Free On-site medical suite with nurse and medical doctor. • Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office. • Paid referral program • Career development & growth opportunities for advancement. • Excellent Reward and recognition programs. As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland.  During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

WSAHQI 72

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSA group, Bloom Hearing Specialists operates a global network of hearing stores equipped with the latest technology and, most importantly, the best people. We have a track record of offering and actively supporting progressive career pathways for our employees to grow and develop in the pathway of their choice. Bloom Hearing Specialists | Kadina Clinic Casual | As required Help People Hear Better. Make Every Customer Interaction Count. At Bloom Hearing Specialists , we believe better hearing leads to better lives. As part of a customer-centric organisation with an industry-leading Net Promoter Score (NPS), you'll play a vital role in creating exceptional experiences for our customers while supporting our audiologists in delivering life-changing hearing solutions. If you're passionate about customer service, enjoy building relationships, and thrive in a supportive healthcare environment, we'd love to hear from you. About the Role As a Customer Care Coordinator , you will be the welcoming face and voice of our Gawler and Salisbury Clinics. You'll work closely with customers, audiologists, and the wider team to ensure every interaction is professional, efficient, and positive. Your responsibilities will include: Engaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products. Scheduling appointments for hearing assessments and consultations with our audiologists. Guiding customers through our range of hearing devices and accessories. Resolving customer concerns and delivering outstanding service experiences. Supporting local marketing initiatives to promote clinic services within the community. Performing minor hearing aid repairs (full training provided). Providing administrative support and maintaining accurate customer records. What We're Looking For We're seeking a customer-focused professional who enjoys helping others and takes pride in delivering exceptional service. To be successful, you will have: A minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar environment. Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software. Excellent attention to detail and solid administrative skills. Strong communication and interpersonal abilities. A collaborative, positive attitude with the ability to work independently when required. A genuine passion for delivering outstanding customer experiences. Eligibility Requirement: Applicants must be Australian or New Zealand citizens, permanent residents, or hold valid working rights in Australia or New Zealand. Why Join Bloom Hearing Specialists? At Bloom, we invest in our people and provide an environment where you can grow your career while making a meaningful difference in the lives of others. Competitive remuneration package Ongoing training and professional development to support career growth and progression Clinic incentive opportunities available throughout the year Paid Parental Leave Hearing aid benefits for employees, their family, and friends Free access to our Employee Assistance Program (EAP) Be part of an organisation with an industry-leading NPS score, where customer care is at the heart of everything we do Enjoy working in a supportive team environment focused on improving hearing health and quality of life Apply Today If you're looking for a rewarding career where you can combine your customer service expertise with purposeful work that positively impacts people's lives, we'd love to hear from you. Sounds wonderful? We can't wait to hear from you. WSA is an equal-opportunity employer committed to creating an inclusive employee experience. Regardless of race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, we firmly believe that our work is at its best when everyone feels free to be their most authentic self. Candidates will be required to undergo a police check as a condition of employment. This check will be conducted in accordance with applicable laws and regulations and will be used to assess the candidate's suitability for the position.

HelloFreshHQI 93

The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will deliver exceptional customer support across voice and non-voice channels, ensuring high-quality customer experiences and accurate issue resolution. The ideal candidate is customer-focused, detail-oriented, and confident in communicating with customers and internal stakeholders in a fast-paced, service-driven environment. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do Voice Support: Answering incoming calls in Dutch. Assisting customers with inquiries, issues, and product information. Providing empathetic and effective solutions to ensure customer satisfaction. Handle customer conversations across multiple complexity levels, including supporting escalations when needed. Accurate documentation of customer interactions. Collaborate with team members and stakeholders in English as required. Non-Voice Support: Respond to customer inquiries via email, chat, or other written channels in Dutch. Perform data entry and maintain accurate customer records. Handle administrative tasks related to customer support. Assist in the preparation of reports and tracking of customer interactions. Multichannel Support: Seamlessly utilising both voice and non-voice channels for customer interactions. Providing consistent and high-quality support across channels. Adapting communication style to suit the channel and customer needs. Quality and Compliance: Adhere to company policies, procedures, and quality standards. Ensure data security and confidentiality in all interactions. Maintain high levels of accuracy and professionalism in all communications. What you’ll bring Language Requirements: Dutch — Mandatory Native or near-native proficiency in spoken and written Dutch. English — Mandatory Strong working proficiency required for internal communication, documentation, and collaboration. French — Preferred (Nice to Have) Candidates with French proficiency will be prioritised where available but this is not required. Skills and preferred qualifications Proven experience in customer service, preferably in a contact centre or similar environment. Strong written and verbal communication skills in Dutch. Ability to empathise with customers, understand concerns, and provide professional solutions. Strong problem-solving and decision-making skills. Ability to multitask effectively in a fast-paced environment. Strong attention to detail and commitment to quality. Positive attitude with strong ownership and accountability. Ability to work independently with minimal supervision. Confidence in communicating with team leads and stakeholders when required. Requirements: Work From Home (WFH) setup with: Stable primary internet connection Backup internet connection (e.g., pocket WiFi or secondary broadband) Reliable backup power supply (e.g., UPS or generator) to ensure minimal disruption during power outages Quiet and conducive working environment suitable for handling customer calls Must be able to report on-site if required due to connectivity, power interruptions, or operational needs. Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment What we offer Wellness & Perks : We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind Growth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform Dynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures Work-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! #helloconnect #LI-Remote

HelloFreshHQI 89

The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will deliver exceptional customer support across voice and non-voice channels, ensuring high-quality customer experiences and accurate issue resolution. The ideal candidate is customer-focused, detail-oriented, and confident in communicating with customers and internal stakeholders in a fast-paced, service-driven environment. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction. We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! What you’ll do Voice Support: Answering incoming calls in Dutch. Assisting customers with inquiries, issues, and product information. Providing empathetic and effective solutions to ensure customer satisfaction. Handle customer conversations across multiple complexity levels, including supporting escalations when needed. Accurate documentation of customer interactions. Collaborate with team members and stakeholders in English as required. Non-Voice Support: Respond to customer inquiries via email, chat, or other written channels in Dutch. Perform data entry and maintain accurate customer records. Handle administrative tasks related to customer support. Assist in the preparation of reports and tracking of customer interactions. Multichannel Support: Seamlessly utilising both voice and non-voice channels for customer interactions. Providing consistent and high-quality support across channels. Adapting communication style to suit the channel and customer needs. Quality and Compliance: Adhere to company policies, procedures, and quality standards. Ensure data security and confidentiality in all interactions. Maintain high levels of accuracy and professionalism in all communications. What you’ll bring Language Requirements: Dutch — Mandatory Native or near-native proficiency in spoken and written Dutch. English — Mandatory Strong working proficiency required for internal communication, documentation, and collaboration. French — Preferred (Nice to Have) Candidates with French proficiency will be prioritised where available but this is not required. Skills and preferred qualifications Proven experience in customer service, preferably in a contact centre or similar environment. Strong written and verbal communication skills in Dutch. Ability to empathise with customers, understand concerns, and provide professional solutions. Strong problem-solving and decision-making skills. Ability to multitask effectively in a fast-paced environment. Strong attention to detail and commitment to quality. Positive attitude with strong ownership and accountability. Ability to work independently with minimal supervision. Confidence in communicating with team leads and stakeholders when required. Requirements: Work From Home (WFH) setup with: Stable primary internet connection Backup internet connection (e.g., pocket WiFi or secondary broadband) Reliable backup power supply (e.g., UPS or generator) to ensure minimal disruption during power outages Quiet and conducive working environment suitable for handling customer calls Must be able to report on-site if required due to connectivity, power interruptions, or operational needs. Location: Work from home – Please note that you will need to visit our BGC office to pick up your equipment What we offer Wellness & Perks : We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind Growth Opportunities : Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform Dynamic Environment : Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures Work-Life Balance : Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time Are you up for the challenge? The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon! #helloconnect #LI-Remote

Thermo Fisher ScientificHQI 86

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. From advancing life sciences research and solving complex analytical challenges to improving diagnostics and driving laboratory efficiency, we empower our customers with innovative technologies and services. Within Thermo Fisher, our Global Business Services (GBS) Shared Services team is transforming how we work, optimizing processes, and driving productivity. With over 2300+ colleagues across five global locations, including our Sofia site, we deliver scalable, cost-effective solutions. Since its establishment in 2013, the Sofia Finance Shared Services center has been operating for over 10 years with a proven track of record of success and growth and is designed to serve our global customers across various financial functions, including Procure to Pay, Record to Report and Order to Cash. Based at the Shared Service Center in Sofia, the Customer Care Billing and Invoicing Department is responsible for maintaining high-quality billing and invoicing operations, ensuring that customer invoices are issued accurately, on time, and in alignment with internal compliance requirements. In addition to the above, the Specialist, Customer Care Invoicing provides active support by validating billing data, addressing invoice related discrepancies and collaborating with internal partners to maintain process accuracy and service excellence. Responsibilities : · Timely and accurate processing of billing through all stages from invoice initiation through to invoice submission: uses available systems/tools/reports/trackers to check contract setups, track invoice progress and clear exceptions; proactively follows up on approvals; escalates delays and risks; ensures trackers are updated with relevant comments; provides cover during team absence; ensures all internal approval processes relating to customer invoices, credit memos and adjustments are followed · Fully understands, tracks, and meets customer requirements relating to invoice formats, invoice timing, back-up documentation, invoice submissions and other specific contractual requests · Collaborates effectively with customers and other teams within the organization to ensure timely resolution of all invoicing-related queries · Supports team with reporting, reconciliations, tracker preparations and data analysis · Assists in resolution of system and reporting errors · Assists in training new team members; actively participates in team meetings and trainings · Handles invoice-specific documentation and validation steps, ensuring accuracy before submission. Ensures timely and correct invoice submission through customer-specific channels (e.g., portals, formatted emails, required attachments) · Supports monthly invoicing cycles, including batch invoice generation when required · Provides invoice-related data and support to finance teams during reporting or period-end activities · Proposes process improvements and actively supports their implementation in collaboration with supervisors and cross-functional partners · Supports interim invoicing reporting using Excel, Omni or Power BI templates as applicable Knowledge, Skills, and Abilities: · Build strong relationships through effective communication that promotes goal accomplishment; uses professional and mature communications with others; seeks out information and input from others; actively shares information with others · 1 - 4 years of Customer Care billing and invoicing experience · Excellent written and verbal communication · Ability to multi-task and meet deadlines · Problem solving and prioritizing in tasks · Understanding of accounting and financial concepts · Strong analytical and quantitative skills and excellent attention to detail · Proficient in Microsoft Office, including strong Excel skills for data validation and reconciliations · Oracle experience is highly preferred · Knowledge of FileMaker is a plus Why Thermo Fisher Scientific? We pride ourselves on our inclusive and collaborative culture, where every voice is valued, and ideas are encouraged. We believe that diversity and inclusion are essential for fostering innovation and driving business success. As an equal opportunity employer, we are committed to providing a workplace that is free from discrimination and harassment. Apply today and be part of a company that is making a difference! Join us in our mission to enable our customers to make the world healthier, cleaner, and safer. #GBSF25

Paterson & Thomas ConstructionHQI 80

Summary: We are seeking a highly motivated and experienced Customer Care Team Leader to oversee our customer service team. The successful candidate will be responsible for ensuring that our customers receive exceptional service and support, while also managing and developing our team of customer service representatives. Responsibilities: Manage and lead a team of customer service representatives, providing guidance, coaching, and support as needed Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance customer satisfaction Handle escalated customer complaints and issues, ensuring timely resolution and customer satisfaction Collaborate with other departments to ensure seamless customer service delivery across all channels Conduct regular performance evaluations and provide feedback to team members to support their professional development Stay up-to-date with industry trends and best practices in customer service to continuously improve our service delivery Qualifications: Bachelor’s degree in business administration, marketing, or a related field 3+ years of experience in customer service management or a related field Strong leadership and management skills, with the ability to motivate and develop a team Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members Strong problem-solving and decision-making skills, with the ability to handle complex customer issues Knowledge of customer service software, such as Zendesk or Salesforce, and experience with customer service metrics and reporting