Customer Success Operations Jobs

PubMaticHQI 91

About the Role 12 Month - Maternity Cover Join PubMatic’s Customer Success team in Paris and play a key role in helping leading publishers maximise the value of our platform. As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment. What You’ll Do Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency Respond to and resolve integration issues, discrepancies, and brand safety escalations Generate and interpret performance reports, turning data into clear client insights Build strong client relationships, identifying growth opportunities and supporting revenue targets What You’ll Bring Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial Strong analytical skills, with experience working with complex datasets to identify trends and root causes Confidence using Excel for analysis and reporting Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous Ability to manage onboarding, client support, and optimisation simultaneously Clear communication skills, with the ability to explain technical concepts to a range of audiences A structured, detail-oriented approach and a collaborative mindset Fluent French / C1 Minimum If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience. Additional Information Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. On-Target Earnings (OTE): (base + variable) - €70,000 - €85,000 Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely . Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities. Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

PubMaticHQI 84

About the Role 12 Month - Maternity Cover Join PubMatic’s Customer Success team in Paris and play a key role in helping leading publishers maximise the value of our platform. As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment. What You’ll Do • Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform • Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard • Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues • Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations • Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans • Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency • Respond to and resolve integration issues, discrepancies, and brand safety escalations • Generate and interpret performance reports, turning data into clear client insights • Build strong client relationships, identifying growth opportunities and supporting revenue targets What You’ll Bring • Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks • Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial • Strong analytical skills, with experience working with complex datasets to identify trends and root causes • Confidence using Excel for analysis and reporting • Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous • Ability to manage onboarding, client support, and optimisation simultaneously • Clear communication skills, with the ability to explain technical concepts to a range of audiences • A structured, detail-oriented approach and a collaborative mindset • Fluent French / C1 Minimum If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience. Additional Information Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location. • On-Target Earnings (OTE): (base + variable) - €70,000 - €85,000 Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely . Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities. Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

YO AI LabsHQI 78

YO AI Labs is seeking a Sales / Revenue / CS Operations Expert for a remote contractor role. You will optimize CRM workflows, ensure data accuracy, and drive reporting and revenue operations in SaaS environments. Key duties include configuring CRM platforms (Salesforce, HubSpot), managing revenue tools (quoting, billing, ticketing, PM systems), and documenting processes to support adoption and continuous improvement. J-18808-Ljbffr

PubMaticHQI 91

About the Role: We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York. Our CSOMs typically come from Advertising Operations or analytical ad tech backgrounds. As a Senior CSOM, you will own the day-to-day health of a portfolio of publisher accounts, with a focus on CTV and omnichannel inventory. You are the person who gets to the root of integration, delivery and revenue issues, and who can explain them clearly to technical and non-technical audiences. You will work with Customer Success Managers, publishers' AdOps teams and internal technical teams to get fixes and implementations delivered on schedule. The best fit combines ad operations knowledge, technical and creative thinking, and strong communication skills. As PubMatic's products and services evolve, this Senior CSOM stays ahead of monetization trends in CTV and omnichannel, helps define what good onboarding and optimization looks like, and helps the broader Customer Success team put it into practice. You will also coach newer CSOMs on the team. AI is part of how we work, and this role is expected to help set the standard for the team. What You'll Do: Publisher Ownership & Growth Own onboarding and optimization for a portfolio of CTV and OMNI publishers, from integration through to steady-state revenue growth Partner closely with publishers and internal teams to grow publisher revenue, tracked through metrics such as fill rate, eCPM and time to first revenue Prepare for and take part in quarterly business reviews with clients, covering technical issues and product support opportunities Where relevant to your publishers, manage capacity, allocation and overage conversations alongside the Customer Success team Onboarding, Integrations & Escalations Manage account setup and keep publisher accounts accurate on the PubMatic platform Make sure technical integrations land on time, and keep publishers informed and supported through implementation Work with sales, marketing, business development, product management and engineering to deliver customized implementation plans for select clients Lead escalations from publisher and demand partners (integration issues, discrepancies, brand safety and the like) through to resolution, and document the root cause Reporting, Insights & Collaboration Build and interpret reporting that surfaces competitive insights and growth opportunities for publishers Work with US Customer Success, Product and Marketplace teams to track and improve monetization across the Americas region Gather product feedback on monetization gaps from customers and the Customer Success team, and turn it into clear asks for Product Keep Salesforce, JIRA and other support systems current AI & Team Enablement Use AI tools in your day-to-day work to speed up troubleshooting, reporting and documentation, and share what works with the broader Customer Success team Build repeatable AI-assisted workflows for recurring work like publisher diagnostics, QBR prep and escalation summaries, and document them so the team can reuse them Help the team get more out of AI by sharing prompts and tips and coaching newer CSOMs, while following PubMatic's data security and confidentiality guidelines Coach newer CSOMs and share best practices across the team This is a hybrid role based in New York, with occasional travel to client sites (including the Bay Area) for strategic and quarterly business reviews. Who You Are: 4+ years of experience in programmatic monetization or campaign optimization Solid understanding of programmatic auction dynamics Deep knowledge of ad serving, video and rich media ads, and monetization Working knowledge of RTB, PMPs, header bidding/wrapper (Prebid), SDKs and the main ad formats and platforms Understanding of the CTV and OTT ad stack, including VAST, server-side ad insertion, pod and ad-break structure, and supply chain transparency (ads.txt, app-ads.txt, sellers.json, schain) Knowledge of ad servers and platforms such as Google Ad Manager; exposure to CTV ad servers and SSAI vendors is a plus Proficiency in Excel or Google Sheets, including pivot tables and lookups, and comfort working with BI tools such as Looker Experience using complex datasets to track performance trends, identify anomalies and find their root causes Hands-on experience using AI tools to analyze data, draft documentation and cut down repetitive work, with good judgment on when to trust the output and when to double-check it Working knowledge of web technologies, ideally HTML and JavaScript Experience with debugging tools such as Chrome DevTools, Charles Proxy or Fiddler, and Prebid debugging tools; experience validating VAST tags is a plus Experience owning a book of publisher or client accounts, and a track record of guiding teammates or newer colleagues BA/BS degree Nice to Have Experience with SQL and other database tools Experience connecting AI assistants to internal data and tools (for example through connectors or APIs) to automate diagnostics and reporting Experience supporting Mobile App or in-app publishers alongside CTV What Will Make You Successful Pro-active and self-motivated Curious about new tools, willing to experiment and share what you learn, and quick to drop what doesn't work Strong attention to detail, well organized, with a structured approach to tasks Good with documentation: you will design and build an optimization playbook for CTV and omnichannel publishers Logical reasoning, problem solving and an analytical mindset Customer service oriented attitude Excellent written and spoken English skills Additional Information Return to Office : PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week. Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-HYBRID Compensation Disclosure In accordance with applicable law, the below salary rang e provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skill s and abilities. In addition to salary PubMatic also offers a bonus and a competitive benefits package. Total Compensation Range $130,000 — $140,000 USD

PubMaticHQI 84

About the Role: We are hiring a Senior Customer Success Operations Manager to join our CTV and OMNI publisher team in New York. Our CSOMs typically come from Advertising Operations or analytical ad tech backgrounds. As a Senior CSOM, you will own the day-to-day health of a portfolio of publisher accounts, with a focus on CTV and omnichannel inventory. You are the person who gets to the root of integration, delivery and revenue issues, and who can explain them clearly to technical and non-technical audiences. You will work with Customer Success Managers, publishers' AdOps teams and internal technical teams to get fixes and implementations delivered on schedule. The best fit combines ad operations knowledge, technical and creative thinking, and strong communication skills. As PubMatic's products and services evolve, this Senior CSOM stays ahead of monetization trends in CTV and omnichannel, helps define what good onboarding and optimization looks like, and helps the broader Customer Success team put it into practice. You will also coach newer CSOMs on the team. AI is part of how we work, and this role is expected to help set the standard for the team. What You'll Do: Publisher Ownership & Growth • Own onboarding and optimization for a portfolio of CTV and OMNI publishers, from integration through to steady-state revenue growth • Partner closely with publishers and internal teams to grow publisher revenue, tracked through metrics such as fill rate, eCPM and time to first revenue • Prepare for and take part in quarterly business reviews with clients, covering technical issues and product support opportunities • Where relevant to your publishers, manage capacity, allocation and overage conversations alongside the Customer Success team Onboarding, Integrations & Escalations • Manage account setup and keep publisher accounts accurate on the PubMatic platform • Make sure technical integrations land on time, and keep publishers informed and supported through implementation • Work with sales, marketing, business development, product management and engineering to deliver customized implementation plans for select clients • Lead escalations from publisher and demand partners (integration issues, discrepancies, brand safety and the like) through to resolution, and document the root cause Reporting, Insights & Collaboration • Build and interpret reporting that surfaces competitive insights and growth opportunities for publishers • Work with US Customer Success, Product and Marketplace teams to track and improve monetization across the Americas region • Gather product feedback on monetization gaps from customers and the Customer Success team, and turn it into clear asks for Product • Keep Salesforce, JIRA and other support systems current AI & Team Enablement • Use AI tools in your day-to-day work to speed up troubleshooting, reporting and documentation, and share what works with the broader Customer Success team • Build repeatable AI-assisted workflows for recurring work like publisher diagnostics, QBR prep and escalation summaries, and document them so the team can reuse them • Help the team get more out of AI by sharing prompts and tips and coaching newer CSOMs, while following PubMatic's data security and confidentiality guidelines • Coach newer CSOMs and share best practices across the team This is a hybrid role based in New York, with occasional travel to client sites (including the Bay Area) for strategic and quarterly business reviews. Who You Are: • 4+ years of experience in programmatic monetization or campaign optimization • Solid understanding of programmatic auction dynamics • Deep knowledge of ad serving, video and rich media ads, and monetization • Working knowledge of RTB, PMPs, header bidding/wrapper (Prebid), SDKs and the main ad formats and platforms • Understanding of the CTV and OTT ad stack, including VAST, server-side ad insertion, pod and ad-break structure, and supply chain transparency (ads.txt, app-ads.txt, sellers.json, schain) • Knowledge of ad servers and platforms such as Google Ad Manager; exposure to CTV ad servers and SSAI vendors is a plus • Proficiency in Excel or Google Sheets, including pivot tables and lookups, and comfort working with BI tools such as Looker • Experience using complex datasets to track performance trends, identify anomalies and find their root causes • Hands-on experience using AI tools to analyze data, draft documentation and cut down repetitive work, with good judgment on when to trust the output and when to double-check it • Working knowledge of web technologies, ideally HTML and JavaScript • Experience with debugging tools such as Chrome DevTools, Charles Proxy or Fiddler, and Prebid debugging tools; experience validating VAST tags is a plus • Experience owning a book of publisher or client accounts, and a track record of guiding teammates or newer colleagues • BA/BS degree Nice to Have • Experience with SQL and other database tools • Experience connecting AI assistants to internal data and tools (for example through connectors or APIs) to automate diagnostics and reporting • Experience supporting Mobile App or in-app publishers alongside CTV What Will Make You Successful • Pro-active and self-motivated • Curious about new tools, willing to experiment and share what you learn, and quick to drop what doesn't work • Strong attention to detail, well organized, with a structured approach to tasks • Good with documentation: you will design and build an optimization playbook for CTV and omnichannel publishers • Logical reasoning, problem solving and an analytical mindset • Customer service oriented attitude • Excellent written and spoken English skills Additional Information Return to Office : PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week. Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-HYBRID Compensation Disclosure In accordance with applicable law, the below salary rang e provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skill s and abilities. In addition to salary PubMatic also offers a bonus and a competitive benefits package. Total Compensation Range $130,000 — $140,000 USD

PubMaticHQI 89

About the Role: This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do: Provide day-to-day operational and technical support for publisher clients across Spain. Clearly explain technical concepts to non-technical stakeholders in Spanish and English. Support publisher onboarding and implementation using defined processes and best practices. Analyze reports to identify performance trends and basic anomalies. Help translate data into clear, actionable insights for clients and internal teams. Apply structured thinking to troubleshoot issues and propose next steps. Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes. Proactive and self-motivated, thriving in a small team environment. You have a strong work ethic and ownership mindset you see issues through to resolution. Analytical, logical, and structured in problem-solving approach. Detail-oriented without losing sight of the bigger picture. Customer-focused, with a bias toward action and continuous improvement. Fluent in Spanish and English, both written and spoken. Who You Are: 1 - 2 years of experience in Fluent in Spanish (written and spoken). Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams. Basic understanding of digital advertising or publisher monetization concepts. Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies. Exposure to BI tools or analytics platforms is a plus. Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk. Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity. Additional Information Return to Office : PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week. Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-CC1 #LI-HYBRID

PubMaticHQI 82

About the Role: This role sits at the intersection of Ad Operations, Publisher Monetization, data, and technology, and is critical to achieving our clients’ goals and requires strong fluency in Spanish (written and spoken) along with a foundational understanding of publisher-side programmatic advertising. Success in this role depends on the ability to communicate clearly with Spanish-speaking stakeholders while supporting monetization, integrations, and performance across the publisher ecosystem. We are looking for someone curious, resourceful, and comfortable figuring things out independently, with a strong desire to learn and grow in the Adtech space. What You'll Do: • Provide day-to-day operational and technical support for publisher clients across Spain. • Clearly explain technical concepts to non-technical stakeholders in Spanish and English. • Support publisher onboarding and implementation using defined processes and best practices. • Analyze reports to identify performance trends and basic anomalies. • Help translate data into clear, actionable insights for clients and internal teams. • Apply structured thinking to troubleshoot issues and propose next steps. • Stay up to date with PubMatic’s evolving products, services, and Adtech ecosystem changes. • Proactive and self-motivated, thriving in a small team environment. • You have a strong work ethic and ownership mindset you see issues through to resolution. • Analytical, logical, and structured in problem-solving approach. • Detail-oriented without losing sight of the bigger picture. • Customer-focused, with a bias toward action and continuous improvement. • Fluent in Spanish and English, both written and spoken. Who You Are: • 1 - 2 years of experience in Fluent in Spanish (written and spoken). • Strong written and verbal communication skills in English, with the ability to communicate clearly with global teams. • Basic understanding of digital advertising or publisher monetization concepts. • Familiarity with concepts such as header bidding, Open RTB, or SSPs (hands-on experience not required). • Interest in mobile monetization and ad SDKs; prior exposure is a plus but not mandatory. • Comfortable working with Excel or spreadsheets and the ability to analyze data to identify simple trends or anomalies. • Exposure to BI tools or analytics platforms is a plus. • Willingness to learn and maintain operational tools such as Salesforce, JIRA, Zendesk. • Comfortable using AI-powered tools (e.g. ChatGPT, Gemini, Perplexity) to learn new concepts, troubleshoot issues, and improve productivity. Additional Information Return to Office : PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week. Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-CC1 #LI-HYBRID

PubMaticHQI 89

About the Role 12 Month FTC - Maternity cover. Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform. As a Senior Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment. What You’ll Do Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency Respond to and resolve integration issues, discrepancies, and brand safety escalations Generate and interpret performance reports, turning data into clear client insights Build strong client relationships, identifying growth opportunities and supporting revenue targets What You’ll Bring Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial Strong analytical skills, with experience working with complex datasets to identify trends and root causes Confidence using Excel for analysis and reporting Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous Ability to manage onboarding, client support, and optimisation simultaneously Clear communication skills, with the ability to explain technical concepts to a range of audiences A structured, detail-oriented approach and a collaborative mindset If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience. Additional Information Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely . Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities. Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

PubMaticHQI 82

About the Role 12 Month FTC - Maternity cover. Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform. As a Senior Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment. What You’ll Do • Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform • Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard • Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues • Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations • Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans • Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency • Respond to and resolve integration issues, discrepancies, and brand safety escalations • Generate and interpret performance reports, turning data into clear client insights • Build strong client relationships, identifying growth opportunities and supporting revenue targets What You’ll Bring • Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks • Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial • Strong analytical skills, with experience working with complex datasets to identify trends and root causes • Confidence using Excel for analysis and reporting • Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous • Ability to manage onboarding, client support, and optimisation simultaneously • Clear communication skills, with the ability to explain technical concepts to a range of audiences • A structured, detail-oriented approach and a collaborative mindset If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience. Additional Information Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely . Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities. Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

PubMaticHQI 82

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimization, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and Business Development teams to drive account growth. • Ensure adherence to applicable regional regulations including GDPR and CCPA. • Collaborate cross-functionally with Sales, Product, Engineering, and Business Development. • Produce data-driven reports with actionable insights and competitive context. • Resolve escalations related to integrations, discrepancies, and brand safety. • Maintain accurate Salesforce and JIRA records. • Develop and contribute to region-specific best practices and operational playbooks. • Leverage AI tools to accelerate analysis, identify optimization opportunities, improve response quality, and streamline recurring operational tasks. We'd Love for You to Have • 2 – 7 years of experience in programmatic advertising or SSP/DSP operations • Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks • Experience with SSPs, GAM 360, and Prebid integrations • Proficiency in Excel (macros preferred); SQL experience a plus • Skilled at analyzing complex datasets to identify trends and performance anomalies • Familiarity with debugging tools such as Charles, Fiddler, and browser console • Strong understanding of regional ad ecosystems and data privacy regulations • Fluent in English; proficiency in a regional language is a plus Additional Information: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand. #LI-CC1

PubMaticHQI 89

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimisation, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and Business Development teams to drive account growth. • Ensure adherence to applicable regional regulations including GDPR and CCPA. • Collaborate cross-functionally with Sales, Product, Engineering, and Business Development. • Produce data-driven reports with actionable insights and competitive context. • Resolve escalations related to integrations, discrepancies, and brand safety. • Maintain accurate Salesforce and JIRA records. • Develop and contribute to region-specific best practices and operational playbooks. • Leverage AI tools to accelerate analysis, identify optimisation opportunities, improve response quality, and streamline recurring operational tasks. We'd Love for You to Have • 3 - 5 years of experience in programmatic advertising or SSP/DSP operations • Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks • Experience with SSPs, GAM 360, and Prebid integrations • Proficiency in Excel (macros preferred); SQL experience a plus • Skilled at analysing complex datasets to identify trends and performance anomalies • Familiarity with debugging tools such as Charles, Fiddler, and browser console • Strong understanding of regional ad ecosystems and data privacy regulations • Fluent in English; proficiency in a regional language is a plus • Shift Timings: APAC 8 AM – 7 PM (8 hours depending on geo), EMEA 1 – 9 PM, America (12 – 5 PM and 9 – 12 AM) Qualification: Bachelor's degree in Engineering (CS/IT) from a recognised university. Additional Information: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

PubMaticHQI 82

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimisation, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and Business Development teams to drive account growth. • Ensure adherence to applicable regional regulations including GDPR and CCPA. • Collaborate cross-functionally with Sales, Product, Engineering, and Business Development. • Produce data-driven reports with actionable insights and competitive context. • Resolve escalations related to integrations, discrepancies, and brand safety. • Maintain accurate Salesforce and JIRA records. • Develop and contribute to region-specific best practices and operational playbooks. • Leverage AI tools to accelerate analysis, identify optimisation opportunities, improve response quality, and streamline recurring operational tasks. We'd Love for You to Have • 3 - 5 years of experience in programmatic advertising or SSP/DSP operations • Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks • Experience with SSPs, GAM 360, and Prebid integrations • Proficiency in Excel (macros preferred); SQL experience a plus • Skilled at analysing complex datasets to identify trends and performance anomalies • Familiarity with debugging tools such as Charles, Fiddler, and browser console • Strong understanding of regional ad ecosystems and data privacy regulations • Fluent in English; proficiency in a regional language is a plus • Shift Timings: APAC 8 AM – 7 PM (8 hours depending on geo), EMEA 1 – 9 PM, America (12 – 5 PM and 9 – 12 AM) Qualification: • Bachelor's degree in Engineering (CS/IT) from a recognised university. Additional Information: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

DocplannerHQI 90

Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.doctoralia.es Why join us? 📊 Real impact – We help doctors help patients. Your work truly makes a difference. 📈 At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. ✨ Shape the future, sustain growth – Make a difference now and build for long-term success. Job Description Docplanner's Customer Success organisation serves hundreds of thousands of healthcare professionals across 13 markets. Two global business lines sit at the centre of that effort, Individual Doctors and Clinics, each led by a VP who needs sharp, reliable analytics to grow their business and make decisions with confidence. This role sits within Global Customer Success Operations & Analytics, the team that acts as the connective layer between the business and Docplanner's data organisation: BI (dashboard and data standardisation), Data Platform (infrastructure, architecture, DWH), and Product Analytics (product launches and opportunities). This role is dedicated to one business line, partnering closely with that VP and their leadership team on the deep dives, data models, dashboards, and experiments needed to run and grow the business across our 13 markets. You'll report to the Global CS Ops analytics manager, who sets the team's priorities and supports big projects the team takes on. Within that frame, you own how your own time is spent day to day, prioritizing incoming asks, sequencing your backlog, and deciding what needs your manager's input versus what you can resolve directly with your business and data stakeholders. How will you make an impact? Reporting, dashboards & data models • Build and maintain the recurring reporting, dashboards (Tableau, superset), and data models your business line runs on • Build and maintain automations that scale across markets • Keep outputs consistent with BI's dashboard and data standards, escalating gaps rather than working around them Analytical models: statistics & prediction (a growing focus) • Today, most of your time goes to reporting and execution. Over the next year, we expect a meaningful shift toward analytical modelling (statistics and prediction) • Review, update, and improve the statistical and predictive models your business line already relies on • Build MVPs for new predictive or statistical use cases, handing them off to Data Science once validated • Bring regression, forecasting, and other statistical techniques into your day-to-day analysis, not just descriptive reporting AI-first execution • Work AI-first: use AI to query, code, and analyse faster and more consistently • Use and contribute to the team's shared libraries, reusable code, and architecture (e.g. GitHub-based repositories) Bridging business and data teams • Act as the translation layer between your business line and Docplanner's data organisation: BI, Data Platform, and Product Analytics • Bring the right requirements to each team, and flag when scope or timelines don't match business priority Driving analytics for your business line • Partner directly with the VP of your assigned business line and their team to understand the business, identify gaps, and surface opportunities • Lead deep dives that go beyond describing what happened to explain why, and what do next • Propose, run, and analyse experiments (A/B tests and beyond) that inform business decisions Prioritisation & stakeholder alignment • Own the day-to-day sequencing of your own workload: triage incoming requests, judge urgency and impact, and decide what to tackle first without waiting to be told • Align directly with assigned business and data stakeholders on what matters and when • Escalate cross-team or resourcing trade-offs to your manager, who owns prioritisation of the team's big projects Qualifications What will help you thrive? • Degree in a quantitative field (Engineering, Statistics, Mathematics, Physics, or similar) • +3-5 years of relevant analytics experience as an individual contributor • Very good SQL skills (Amazon Redshift preferred); solid Python, especially for statistical and predictive modelling • Working knowledge of statistical modelling (regression analysis, forecasting/prediction, A/B testing) • Hands-on experience with Superset and/or Tableau, building dashboards for non-technical audiences • Skilled at digesting complex data into business language: able to summarise findings and frame them as a clear narrative, not just a report • Experience working cross-functionally, partnering with non-technical stakeholders across departments • Professional fluency in English (Spanish is a plus) What makes you a strong fit? • Proactive by default: you spot what needs doing and raise the level of execution around you, rather than waiting for instructions • Owner with entrepreneurial mindset: own your work, your results, and everything in between • Able to prioritise your own workload with sound criteria, and know when to align with stakeholders versus escalate to your manager • Comfortable navigating ambiguity, driven by results • Understands the capabilities and limits of AI/LLMs and has experience building things with them (professionally or on your own) • Track record of scoping problems, running high-quality quantitative analysis, and developing insights that drive decisions • Communicates complex concepts simply and clearly; builds trust across a wide range of stakeholders Extra advantage • Experience building or validating statistical/predictive models and handing them off to a Data Science team • Experience in tech companies, start-ups, and/or consultancy. No prior experience in healthcare or SaaS required, but curiosity about both is critical! What to Expect from Our Hiring Process We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role): 1️⃣ Intro Chat – A first call with our Talent Partner Ashleigh Hill to explore mutual fit around relevant skills, value alignment, and motivation. 2️⃣ Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Andreu Passola ; your potential manager in this role . Take this chance to ask anything on your mind - it’s just as much about making sure we’re the right fit for you, too. 3️⃣ Technical Interview – A short SQL assessment and discussion with our Head of BI . 4️⃣ Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and stakeholder panel to discuss your thoughts and findings. 5️⃣ Additional/ Final Interview (Optional) – A final conversation with another senior leader/stakeholder/peer from our Global Team. 6️⃣ References & Offer! Why You’ll Love It Here 💙 Global Benefits – No matter where you are, you’ll have access to: • Healthcare insurance – so you can focus on what matters. • Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. • Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. 📍 Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers, transport allowances, or extended parental leave. 🚀 Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths - whether within your team or through cross-functional projects. 🌎 A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. ⏳ Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In At Docplanner, our values guide everything we do: 📊 Focus on results – we're here to make an impact. 🧠 Think like an owner – take responsibility, drive outcomes. ✂️ Keep it simple, keep it lean – smart solutions over complexity. 🔊 Be respectful and radically honest – openness builds trust. 📚 Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our Glassdoor to hear what our people say! _________________________________________________________________________ We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.

PubMaticHQI 81

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimisation, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and Business Development teams to drive account growth. • Ensure adherence to applicable regional regulations including GDPR and CCPA. • Collaborate cross-functionally with Sales, Product, Engineering, and Business Development. • Produce data-driven reports with actionable insights and competitive context. • Resolve escalations related to integrations, discrepancies, and brand safety. • Maintain accurate Salesforce and JIRA records. • Develop and contribute to region-specific best practices and operational playbooks. • Leverage AI tools to accelerate analysis, identify optimisation opportunities, improve response quality, and streamline recurring operational tasks. We'd Love for You to Have • 2 – 7 years of experience in programmatic advertising or SSP/DSP operations • Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks • Experience with SSPs, GAM 360, and Prebid integrations • Proficiency in Excel (macros preferred); SQL experience a plus • Skilled at analysing complex datasets to identify trends and performance anomalies • Familiarity with debugging tools such as Charles, Fiddler, and browser console • Strong understanding of regional ad ecosystems and data privacy regulations • Fluent in English; proficiency in a regional language is a plus • Shift Timings: APAC 8 AM – 7 PM (8 hours depending on geo), EMEA 1 – 9 PM, America (12 – 5 PM and 9 – 12 AM) Qualification: • Bachelor's degree in Engineering (CS/IT) from a recognised university. Additional Information: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

Monil ASHQI 82

Monil is building world-leading technology for virtual fencing and livestock monitoring. Our mission is to redefine livestock farming by giving farmers better control, deeper insights, and more efficient ways to care for their animals. Since Monil was founded in Norway in 2022, we have grown rapidly from a small startup into an international scale-up operating across Norway, Sweden, the UK, and the US. Today, our technology is trusted by thousands of farmers across multiple markets. We are building much more than a virtual fence. Our ambition is to become the digital shepherd for modern livestock farming helping farmers monitor animal health, automate grazing, and gain deeper insights into animal behaviour and welfare. At Monil, our customers are farmers. That is why we call our Customer Success team Farmer Success. As we continue to scale internationally, we are looking for a Customer Success Operations Specialist to improve the systems, processes, data, and workflows behind Farmer Success. You will help us deliver fast, accurate, and consistent customer support across markets and enabling our Farmer Success team to spend more time helping farmers and less time navigating manual processes and inefficient tools. ABOUT THE ROLE As our Customer Success Operations Specialist, you will own and improve workflows, data, and operational processes that enable Farmer Success to run effectively and scale across markets. You will identify bottlenecks, standardize ways of working, and use automation, data, and AI to improve both the customer experience and the everyday work of our Farmer Success teams. The role reports to the Head of Farmer Success and works closely with Farmer Success teams across markets, Sales Operation, Marketing, and our Business Systems Lead. You will act as the operational owner of Farmer Success systems and processes. This means identifying business needs, improving how our tools are used, and prioritizing operational improvements. For integrations, system architecture, procurement, and larger technical changes, you will collaborate closely with our Business Technology Team. THE TECHNOLOGY YOU’LL WORK WITH Our current technology stack includes Odoo, Grafana, Looker Studio, BigQuery, Aircall, and phone and messaging solutions such as WhatsApp and Messenger. Our tools will continue to evolve as we grow, and you will help us identify, evaluate, and implement what we need next. You do not need prior experience with every system in our current stack, but you should be comfortable learning new tools and understanding how systems, data, processes, and people work together. YOUR KEY RESPONSIBILITIES • Improve systems and processes: Identify bottlenecks in Farmer Success workflows and playbooks, and develop solutions that simplify, improve, or automate how the team works. Use new technology to help us deliver consistently high-quality support and customer care across markets. • Enable AI and automation: Identify, prioritize, and implement practical AI and automation opportunities that improve internal efficiency and customer-facing interactions. • Own Farmer Success systems: Act as the operational owner of Farmer Success tools, including our CRM, calling system, messaging solutions, and loyalty program. Identify system needs and collaborate with the Head of Business Technology on business cases, procurement, integrations, and larger changes. • Build reporting and insight: Develop dashboards and reports in tools such as Looker Studio and Odoo to track key KPIs, operational performance, and customer health across markets. Turn farmer enquiries and feedback into actionable insights for Farmer Success and the wider Monil organization. • Maintain system and data quality: Keep Farmer Success systems current, reliable, and scalable. Establish and maintain high standards for customer and case data so teams across Monil can trust and use the information available. • Improve the customer journey: Collaborate with Sales RevOps to ensure consistent processes, systems, and information flow throughout the customer journey—from lead and purchase to onboarding and long-term customer success. • Support onboarding and knowledge sharing: Help onboard new Farmer Success team members and maintain the documentation, playbooks, and best practices needed to support consistent ways of working across markets. WHO YOU ARE You have experience improving customer support operations, customer success processes, or the systems behind them. You have worked hands-on with workflows, data, and tools, and can point to changes you helped implement and the results they delivered. A relevant degree is welcome, but equivalent practical experience is just as valuable. You are analytical, structured, and curious about how systems and processes can improve the experience of both farmers and the team supporting them. You identify better ways of working and take ownership of turning ideas into lasting improvements. A key part of this role is building AI-powered workflows that help deliver fast, accurate answers to farmers at scale. We would particularly like to meet candidates who can share concrete examples of using AI agents to make a meaningful, lasting improvement to a process. Broader experience with AI and automation is a strong advantage. You enjoy collaborating across teams, translating operational needs into clear system and process requirements, and communicating with both technical and non-technical colleagues. You thrive in a growing company where many processes are still being built, and you care as much about the farmer’s experience as the systems behind it.

PigmentHQI 93

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. About the Role We're looking for a Customer Success Operations Manager to own the strategy, planning, and operational backbone of our CS organization. This role focuses on how CS plans, runs, and aligns, building the rhythms, workflows, and cross-functional connections that let the team scale efficiently while delivering a great customer experience. This is a hybrid role based either in our Paris office or NY office. What You'll Do Strategy & Planning • Partner with CS leadership to set direction and keep the org running on a predictable cadence. • Partner with CS leadership on planning, territory design, and segmentation strategy • Collaborate with the Data & Analytics team on annual target setting and capacity modeling • Lead annual and quarterly planning for CS priorities and operational initiatives • Build and run operating rhythms, including QBRs, forecast and business reviews, and planning cycles Operational Excellence • Shape how the team engages with customers across the full lifecycle. • Own and manage CS Platform as a core part of the CS tech stack • Design and refine the CS workflow across the customer journey • Build scalable playbooks and engagement models (onboarding, adoption, renewals, expansion, risk management) • Design incentive compensation that optimizes customer outcomes Cross-Functional Alignment • Drive collaboration between CS, Professional Services, Sales, Product, and Marketing to operationalize clear roles and responsibilities that enable seamless handoffs, actionable voice-of-customer insights, and value-driven expansion motions AI, Workflows and Automations • Drive adoption of AI and automation across the CS team to streamline workflows and scale CSM capacity Who You Are • 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment • Proven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization • Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally) • Strong analytical and strategic thinking skills; comfortable translating data into insights and action • Experience designing team and individual targets and incentive compensation plans • Exceptional communication and stakeholder management abilities • Comfortable in fast-paced, scaling environments with evolving priorities • Familiarity with customer segmentation, NRR models, and renewal/expansion forecasting Nice to Have: • Knowledge of SQL, BI tools, or scripting for operational analytics • Pigment experience is a major bonus • EPM industry experience What We Offer • Competitive compensation package (Highly competitive base salary, equity package, and comprehensive benefits). • We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies. • High-end equipment to do your work in the best conditions. How We Work Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet. Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community. Go for it: We are biased toward action. Every action leads to learning, and these learnings get us one step closer to our mission. Be real, be humble: We are generous with our feedback, open to changing our views, and approach conversations with empathy, knowing everyone is trying to do the best for Pigment. Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our customers heroes in their organizations.

Rubrik Job BoardHQI 84

About the role Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system. We're looking for a senior Customer Success Operations professional to be the operational engine behind these motions — building the automation that removes manual toil, turning scattered data into trusted analytics, and acting as the connective tissue between Customer Success, Renewals, RevOps, Product, and Engineering. What You'll Do • Design and build automation across the customer lifecycle — onboarding, adoption tracking, renewal triggers, risk alerts, health-score refreshes — replacing manual workflows with scalable, self-refreshing processes. • Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer, and coordinate on closing technical/product gaps surfaced by CS and Renewals data. • Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at-risk accounts, health distribution, adoption, and time-to-value. • Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce, the CS platform, Snowflake, and Tableau. • Apply AI/LLM tools to automate reporting, build workflows and frameworks from scratch, accelerate analysis, and reduce manual operational work — and help set the standard for how the post-sales org uses AI to scale. • Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI — leading cross-functional programs and driving alignment on data, definitions, and scaling initiatives. • Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership. Experience you’ll need • Minimum of 6 years in Customer Success Operations, Revenue Operations, Sales Ops, or a CS/analytics function in B2B SaaS or enterprise technology. • Bachelor's degree in Engineering, Computer Science, or a related technical field preferred. • Excel skills, plus fluency in SQL, Tableau, and Snowflake — able to independently build dashboards, + skills and frameworks/apps or agents, define metrics, and derive insight from complex, multi-source data. • Demonstrated experience designing and building automations: workflow automation, triggered actions, CS-platform configuration. • Hands-on experience applying AI/LLM tools to automate reporting, analysis, or operational workflows. Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar). • Fluency in core post-sales metrics — GRR, NRR, churn, downsell, health scoring, segmentation, renewal motions — and judgment on which ones drive decisions. • Strong technical/product reasoning, program-management ability, and a track record presenting metrics and insight to senior leadership. #LI-PM2 The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US Pay Range $123,100 — $184,700 USD Join Us in Securing and Accelerating the World's AI Transformation Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: • Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. • Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. • Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [contact via application link] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

PubMaticHQI 89

About the Role As a CSOM, you will manage a portfolio of mid-market publisher accounts, combining technical depth, data-driven decision-making, and strong relationship management. You will play a central role in optimizing publisher monetization while adapting to regional market dynamics, compliance requirements, and client expectations. What You'll Do • Manage end-to-end publisher account setup, optimisation, and troubleshooting. • Execute technical integrations on time with a high standard of service. • Provide proactive yield improvement recommendations based on performance data. • Deliver customer support within SLAs aligned to regional business hours. • Partner with regional Sales and Business Development teams to drive account growth. • Ensure adherence to applicable regional regulations including GDPR and CCPA. • Collaborate cross-functionally with Sales, Product, Engineering, and Business Development. • Produce data-driven reports with actionable insights and competitive context. • Resolve escalations related to integrations, discrepancies, and brand safety. • Maintain accurate Salesforce and JIRA records. • Develop and contribute to region-specific best practices and operational playbooks. • Leverage AI tools to accelerate analysis, identify optimisation opportunities, improve response quality, and streamline recurring operational tasks. We'd Love for You to Have • 2 – 7 years of experience in programmatic advertising or SSP/DSP operations • Strong knowledge of Header Bidding, oRTB, RTB/PMP, and Ad Networks • Experience with SSPs, GAM 360, and Prebid integrations • Proficiency in Excel (macros preferred); SQL experience a plus • Skilled at analysing complex datasets to identify trends and performance anomalies • Familiarity with debugging tools such as Charles, Fiddler, and browser console • Strong understanding of regional ad ecosystems and data privacy regulations • Fluent in English; proficiency in a regional language is a plus • Shift Timings: APAC 8 AM – 7 PM (8 hours depending on geo), EMEA 1 – 9 PM, America (12 – 5 PM and 9 – 12 AM) Qualification: Bachelor's degree in Engineering (CS/IT) from a recognised university. Additional Information: Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. Benefits : Our benefits package includes the best of what leading organizations provide, such as paternity/maternity leave, healthcare insurance, and broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches, and much more! Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About PubMatic PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies, and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes. Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.

RubrikHQI 91

About the role Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system. We're looking for a senior Customer Success Operations professional to be the operational engine behind these motions — building the automation that removes manual toil, turning scattered data into trusted analytics, and acting as the connective tissue between Customer Success, Renewals, RevOps, Product, and Engineering. What You'll Do Design and build automation across the customer lifecycle — onboarding, adoption tracking, renewal triggers, risk alerts, health-score refreshes — replacing manual workflows with scalable, self-refreshing processes. Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer, and coordinate on closing technical/product gaps surfaced by CS and Renewals data. Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at-risk accounts, health distribution, adoption, and time-to-value. Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce, the CS platform, Snowflake, and Tableau. Apply AI/LLM tools to automate reporting, build workflows and frameworks from scratch, accelerate analysis, and reduce manual operational work — and help set the standard for how the post-sales org uses AI to scale. Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI — leading cross-functional programs and driving alignment on data, definitions, and scaling initiatives. Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership. Experience you’ll need 6+ years in Customer Success Operations, Revenue Operations, Sales Ops, or a CS/analytics function in B2B SaaS or enterprise technology. Bachelor's degree in Engineering, Computer Science, or a related technical field preferred. Excel skills, plus fluency in SQL, Tableau, and Snowflake — able to independently build dashboards, + skills and frameworks/apps or agents, define metrics, and derive insight from complex, multi-source data. Demonstrated experience designing and building automations: workflow automation, triggered actions, CS-platform configuration. Hands-on experience applying AI/LLM tools to automate reporting, analysis, or operational workflows. Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar). Fluency in core post-sales metrics — GRR, NRR, churn, downsell, health scoring, segmentation, renewal motions — and judgment on which ones drive decisions. Strong technical/product reasoning, program-management ability, and a track record presenting metrics and insight to senior leadership. #LI-PM2 The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training. US Pay Range $123,100 — $184,700 USD Join Us in Securing and Accelerating the World's AI Transformation Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. Linkedin | X (formerly Twitter) | Instagram | Rubrik.com Inclusion @ Rubrik At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data. Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential. Our inclusion strategy focuses on three core areas of our business and culture: Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here. Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries. Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities. Equal Opportunity Employer/Veterans/Disabled Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. EEO IS THE LAW NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

ServiceNowHQI 81

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.   Job Description What you get to do in this role: Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.   • Lead and drive operational aspects of the function, including global budget management, operational dashboards, monitoring and measurement of communications activities. • Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes. • Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed. • Ensure best practice implementation and operational excellence across entire function. • Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function.   • Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments. • Help support and lead purpose and culture of team and company. Qualifications To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. • 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes • Superb leadership and influencing skills; ability to work collaboratively and cross-functionally • Excellent people management skills and experience; ability to build strong, diverse, high performing teams • Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups • Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset • Sharp business judgment, ability to see "big picture" and to prioritize • Executive presence, strong verbal and written communication • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment • High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results   JV20 For positions in this location, we offer a base pay of $184,100 - $322,200 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.   Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [contact via application link] for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.