Knutsford Jobs

AccorHotelHQI 81

# Reservations Agent **Job Category:** Rooms **Job Type:** Permanent **Job Schedule:** Full-Time ## Company Description **Location:** On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. **Your purpose will be:** To create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere. The Reservations Agent serves as the first point of contact for many guests, ensuring every enquiry is handled with warmth, precision, and a deep understanding of Fairmont's luxury standards. Through expert product knowledge, attentive communication, and meticulous accuracy, this role transforms enquiries into memorable stays. ## Job Description * Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury‑aligned service * Convert enquiries into confirmed bookings through personalised recommendations and confident product knowledge * Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly * Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction * Manage room allocations and special requests with attention to detail and operational awareness * Support VIP and special‑attention bookings, ensuring bespoke arrangements and flawless communication * Process payments, deposits, and billing information in line with Fairmont and UK financial procedures * Respond to guest queries regarding rates, packages, availability, and hotel facilities * Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages * Ensure accuracy of all reservations data within the PMS and booking systems * Assist with group reservations, events blocks, and corporate bookings as required * Support service recovery by resolving booking issues with discretion and confidence * Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities * Uphold Fairmont grooming, communication, and service standards at all times * Contribute to a positive, collaborative, and guest‑focused environment within the Reservations and Front Office teams Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. ## Qualifications * 1 year of experience in reservations, Front Office, call centre, or guest‑facing luxury hospitality roles * Strong communication and telephone etiquette with a polished, professional presence * Experience with hotel systems such as Opera Cloud PMS or similar (training can be provided) * Excellent organisational skills and meticulous attention to detail * Confidence handling payments and guest data in line with GDPR and financial procedures * Understanding of UK hospitality standards and luxury service expectations * Ability to multitask in a fast‑paced, high‑volume reservations environment * Additional languages advantageous for an international clientele * A passion for luxury hospitality and creating memorable guest experiences ## Additional Information **What is in it for you?** * **Exclusive Discounts:** * Fairmont Cheshire, The Mere, Spa and Golf discount * Fairmont, Raffles, and Accor Hotels (friends and family rates are included) * Discount on food and beverage in on-site restaurants * Colleague restaurant * Being part of The Mere Team – our culture is unique! * You will benefit from training and development opportunities * Competitive salary and benefits including pension * 28 days of holiday including public holidays * 1-5 days service award based on length of service * Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide * And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

# Food Servers and Bar Tenders - Casual ## Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: The purpose of this role is to deliver a memorable and professional five‑star service experience within our food and beverage outlets, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience. ## Job Description • Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team. • Engage with guests to offer exceptional experiences across all aspects of dining. • Assisting guests regarding menu choices in an informative and enthusiastic way. • Taking reservations with all required details. • Boosting our revenue through upselling and other creative initiatives. • Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. ## Qualifications • 1-2 years of serving or hosting experience in a luxury hospitality environment • Passion for and understanding of 5-star hospitality restaurant experience and what it takes to deliver it • Empathetic with a talent for building rapport, and reading each guest's desired level of interaction • Quick thinking, resourceful and able to solve problems' at the moment • Ability to remain calm and courteous at all times • Ability to work well under pressure in a fast-paced and changing environment • Able to work collaboratively as part of a team ## Additional Information What is in it for you? • Exclusive Discounts: - Fairmont Cheshire, The Mere, Spa and Golf discount - Fairmont, Raffles, and Accor Hotels (friends and family rates are included) - 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

# Director of Spa and Wellness **Location:** On-site in Knutsford, Cheshire, North-West England (not remote) ## Company Description Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. **Your purpose will be:** To lead and elevate the Fairmont Spa experience through visionary leadership, operational excellence, and a deep passion for wellness. The Spa & Wellness Director is responsible for ensuring the spa consistently delivers Fairmont's signature luxury standards, offering transformative guest experiences while achieving strong financial performance and cultivating a motivated, world-class team. This role champions the Fairmont philosophy of turning moments into memories, creating a sanctuary of wellness that reflects both the brand's timeless sophistication and the authentic character of the destination. ## Job Description ### Key Responsibilities - Uphold and deliver the Fairmont Spa brand promise, ensuring exceptional standards of service, cleanliness, maintenance, and ambiance. - Oversee all daily operations, ensuring seamless coordination across Spa, Fitness, and Wellness areas. - Lead the team to provide warm, personalized, and intuitive service aligned with Fairmont's luxury values. - Ensure full compliance with Fairmont Spa SOPs, health and safety regulations, and Accor policies. - Address guest feedback promptly and effectively, ensuring service recovery and complete satisfaction. - Maintain all facilities, furnishings, and equipment to the highest standards of presentation and functionality. - Ensure effective scheduling, payroll control, and workforce planning. - Act as a visible leader within the spa, modelling professionalism, service excellence, and brand pride. ### Strategic Leadership - Develop and implement the annual Spa & Wellness Business Plan aligned with hotel objectives and brand strategy. - Establish, monitor, and review monthly goals and action plans to achieve revenue, guest satisfaction, and operational targets. - Identify opportunities for innovation in services, products, and wellness programming. - Collaborate cross-functionally to integrate wellness experiences throughout the guest journey. - Stay informed on global and regional wellness trends to ensure Fairmont Spa remains a market leader. ### Operational Excellence - Act as an ambassador of Fairmont Spa, building strong relationships with guests, members, and VIP clientele. - Personally engage with guests to curate memorable and personalized wellness journeys. - Partner with Marketing & Communications to promote spa offerings through campaigns, events, and collaborations. - Host VIP visits, media engagements, and wellness events that reflect Fairmont's prestige. - Regularly review and refresh the treatment menu, incorporating local influences and global best practices. ### Financial Management - Manage the Spa & Wellness P&L with a strong focus on profitability, cost control, and sustainable revenue growth. - Prepare budgets, forecasts, and performance reports in collaboration with Finance and the General Manager. - Drive treatment and retail revenue through pricing strategies, yield management, and targeted sales initiatives. - Monitor key financial and operational metrics, taking proactive corrective action as required. - Ensure purchasing efficiency and accurate inventory management in line with company guidelines. ### Talent and Succession Planning - Identify, develop, and retain internal talent to support long-term organisational success. - Participate in succession planning by identifying high-potential colleagues and supporting development pathways. - Recruit, onboard, and develop a passionate and skilled team aligned with Fairmont's culture and values. - Ensure continuous learning through structured training, coaching, mentorship, and professional certification. - Conduct regular performance reviews and development discussions. - Foster a respectful, inclusive, and well-being-focused team culture. - Recognise and celebrate achievements to drive engagement and motivation. ## Qualifications ### Education - Degree or diploma in Spa Management, Business Administration, or Hospitality Management. - Professional spa or wellness qualification (beauty, massage, or holistic therapy) preferred. - Additional certifications in natural medicine, wellness, or cosmetology are an advantage. ### Experience - Minimum five (5) years of leadership experience in a luxury spa or wellness operation. - Proven success in managing teams, financial performance, and guest satisfaction. - Experience within a hotel or integrated resort environment preferred. ### Core Competencies - Leadership and people development. - Operational and financial management. - Strategic planning and innovation. - Marketing and retail sales expertise. - Exceptional communication and guest relations. - Strong awareness of wellness and hospitality trends. ## Additional Information ### What is in it for you? - **Exclusive Discounts:** Fairmont, Raffles, and Accor Hotels (friends and family rates are included) - Colleague restaurant - Being part of The Mere Team – our culture is unique! - You will benefit from training and development opportunities - Competitive salary and benefits including pension - 28 days of holiday including public holidays - 1-5 days service award based on length of service - And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinctive luxury destinations. Centred in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s timeless elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in luxury hospitality. Job Description Your purpose will be: Reporting to the Hotel Manager, the Director of Food & Beverage is accountable for the overall success of the Food & Beverage Division, which includes the performance of The Club Lounge, In Room Dining, Spa Bar, Orangery & Gordon Ramsey restaurant. The successful candidate must be creative, dynamic, collaborative, enthusiastic and passionate about Food and Beverage. They will work to achieve maximum sales and profits as well as ensure guest and colleague satisfaction whilst adhering to established company policies and standards. They will form a close working relationship with the members of the Executive Committee and Department Heads. Analytical skills coaching and leadership development as well as the ability to manage change are all important capabilities for this essential role.   Your key responsibilities & contribution will be:   • Plan and direct the hotel's food and beverage operations ensuring the balance between delivering excellent guest service, maximising returns and developing the highest potential from all colleagues. • Assist in the preparation, presentation and subsequent achievement of the hotel's Business Plan, which includes the annual Operating Budget, Marketing & Sales Plan and Capital Budget. • Oversee the development of menus, wine lists, promotions, specifications and standards for all food and beverage operations. • Work closely with Sales & Marketing to ensure creative activations throughout the year to highlight the F&B offering • Ensure the implementation of the hotel’s standards of guest service and constantly seek out ways to improve product and service as well as increase volumes and profits. • Ensure the smooth operational effectiveness of the food and beverage operating departments through their respective Department Heads. • Ensure the development and accuracy of monthly financial outlooks/forecasts for the Food & Beverage Division. • Monitor and act on staffing levels and productivity targets along with labour forecasting • Coordinate the planning and implementation of Food & Beverage capital projects. • Be a hotel ambassador for Fairmont Cheshire through social media and other channels • Key member of the Leadership and Crisis Management teams. • Work closely with Accor global procurement and Fairmont Cheshire team to lead the tender deal negotiations and ensure spirit and wine volumes are being met throughout the year, retros being redeemed and marketing budgets used throughout. • Active involvement in the recruitment process for all Food & Beverage positions to ensure the hiring of the very best candidates. • Ensure regular, effective communication with all Food & Beverage colleagues through individual departmental communication meetings, daily briefings and divisional meetings Qualifications What you will need to do in this role? • 5 to 7 years of experience in all facets of hotel Food & Beverage operations including a minimum 2-3 years of successful management experience essential.  Previous Forbes, LQA and five star experience is an asset. • Strong culinary, beverage knowledge and a genuine passion and interest in the wider market • Degree or diploma in Hotel Administration from a recognised University/College Institution or equivalent work experience • Creative and effective leader and team player, possessing a high degree of professionalism, emotional intelligence, communication, and administrative skills (including computer literacy), ambition, drive, energy, and determination. • An appetite to drive continuous improvement and set a high performance culture across the F&B division. • Strong financial and cost control knowledge and applications mandatory. Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • Colleague restaurant • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service And last but not least you will get to work with a team of EXTRAORDINARY people.

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: Your purpose will be to work alongside a brigade of talented chefs to create exceptional, 5‑star quality dishes for our guests. You will be responsible for preparing ingredients, managing mise en place, and executing dishes during service to uphold our distinctive culinary standards. In addition, you will support the kitchen team wherever you are needed most, helping to maintain smooth service and strong teamwork throughout each shift. Job Description • Following the recipes and preparing the mise en place, to ensure the quality and consistency of our extraordinary 5-star cuisine for our guests • Enhancing our offering by sharing your fresh ideas and recipes • Learning and complying with the food hygiene, health & safety policies of the hotel, for the safety of our guests and team • Maintaining a clean and organised kitchen environment, through daily tasks such as stock taking and cleaning records • Playing an active part in our team by attending kitchen briefings and hotel meetings as requested by your leader • Reporting any problems you identify to your leader, and always looking for ways to do things better Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • 1-2 years’ experience in the Hospitality Industry. • Outstanding communication skills, both written & verbal. • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. • Applicable job-related skills as per Accountable Duties. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

# Director of Revenue Management ## Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West's most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont's world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: The Director of Revenue Management is responsible for leading the Resort's Commercial Strategy team in determining strategic vision. The DRM establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel's brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role plays a critical part in identifying and mentoring RM talent within the hotel. ## Job Description ### Golf Revenue Management - Oversee tee time yield management by analysing demand patterns, seasonal trends, and competitive pricing to optimize green fee rates across peak, shoulder, and off-peak periods. - Develop golf-inclusive stay-and-play packages in coordination with the Golf Director to drive incremental room nights and maximize spend per golfer. ### Spa Revenue Management - Drive Spa revenue optimization by monitoring treatment room utilization, therapist productivity, and booking lead times to identify yield opportunities and implement dynamic pricing on high-demand services. - Collaborate with the Spa Director to design cross-sell packages and promotions that convert hotel guests into Spa users, boosting overall ancillary revenue and guest spend. ### Key Responsibilities - Leads the strategic planning process and collaborates with all hotel profit generation teams to proactively identify and implement opportunities to drive incremental profit for Rooms, Restaurants, Spa, Golf, and other revenue streams. - Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders, fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel. - Leverages Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits. - Creates short- and long-term forecasts, that yield the best decisions on pricing and yielding tactics. - Drives the annual budget process and produces long term projections, as required. - Actively participates in ownership conversations and presentations. - Monitors relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies. - Chairs the weekly Revenue Management Meetings, driving strategic discussions and ensuring alignment with brand guidelines and hotel objectives. - Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein. - Optimizes pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits. - Owns and directs all channel distribution strategies, continuously evaluating new business opportunities and optimizing performance across booking channels. - Collaborate with the Marketing team to execute, measure, evaluate and improve digital marketing efforts, to support the hotel strategic marketing plans working within the established budgets. - Together with the Marketing team, manages performance reviews with OTA/CTO partners, keeping up to date on each partner's distribution options and extranet maintenance, to ensure optimal display of the hotel. Evaluates extranet enhancements. - Serves as the system owner for all core revenue management technologies (RMS, CRS, Rate shopping systems, etc.), ensuring data quality, system hygiene, and optimal utilization to drive profit. - Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed. - Oversees relationship with GRC and Distribution services teams. - Maintains relationships with local market competitors to keep informed of trends and news. - Identifies, mentors, and develops revenue management talent, including the Revenue Manager/Assistant DRM, fostering a culture of continuous learning and high performance. ## Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: - Strong communication skills, both verbal and written - Dynamic can-do attitude - Strong analytical skills and attention to detail - Presents a professional and polished appearance - Effectively deal with guests and other team members - Previous reservation experience highly preferred - Experience with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred - Possessing the trait of being organized and multi-tasking - Ability to complete work within given deadlines - Maintain confidentiality of proprietary information and protect company assets ### Required Education and Experience - Minimum 2 years of Revenue Management experience - Bachelor degree in Hotel Management, Accounting, Finance, or Mathematic preferred. - Experience within 4- or 5-star hotels, complex properties with multiple outlets, banquets and catering, and/or within similar markets preferred - Strong understanding of Hotel Operations, Hotel Leadership team experience preferred ## Additional Information ### What is in it for you? - Exclusive Discounts: Fairmont, Raffles, and Accor Hotels (friends and family rates are included) - Colleague restaurant - You will benefit from training and development opportunities - Competitive salary and benefits including pension - 28 days of holiday including public holidays - 1-5 days service award based on length of service - And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: As a Maintenance Technician at Fairmont Cheshire, The Mere, your purpose is to ensure the estates facilities, equipment, and guest environments remain safe, reliable, and impeccably maintained. You play a key role in delivering the high‑quality experience Fairmont is known for by responding quickly to maintenance needs, performing preventative tasks, and supporting the smooth daily operation of the property. Job Description • General Maintenance - Carry out routine repairs across guest rooms, public areas, spa, leisure facilities, and back‑of‑house spaces. • Preventative Tasks - Complete scheduled inspections and servicing to reduce downtime and prevent equipment failures. • HVAC & Electrical Support  - Assist with basic electrical, plumbing, heating, and cooling system troubleshooting. • Safety Compliance - Ensure all work meets health, safety, and regulatory standards; report hazards promptly. • Guest Support - Respond to guest maintenance requests professionally, ensuring issues are resolved efficiently. • Equipment Care - Maintain tools and machinery, ensuring they are safe, clean, and ready for use. • Collaboration - Work closely with the wider engineering and housekeeping teams to support smooth operations. • Record Keeping - Log completed work, report recurring issues, and support asset‑management processes. • Emergency Response - Act quickly during urgent situations such as leaks, power issues, or equipment failures. Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • Diploma or vocational certification in mechanical maintenance, building services, facilities operations, or equivalent experience • 2–3 years’ experience in a maintenance or technician role within hospitality, leisure, or facilities management • Knowledge of building systems including mechanical plant, hotel infrastructure, and general facilities equipment • Troubleshooting ability to diagnose and resolve a wide range of mechanical and technical issues • Mechanical competence with safe use of tools, components, and repair practices • Ability to interpret documentation such as maintenance manuals, safety guidelines, and technical diagrams • Effective communication with guests and colleagues; proficient in written and spoken English • Strong organisation with the ability to prioritise tasks and maintain attention to detail • Commitment to safety and service focused on operational excellence and guest satisfaction • Professional conduct demonstrating integrity, teamwork, and presentation aligned with Fairmont brand standards Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To support the Head Chef in the smooth, efficient running of the Club Lounge kitchen, ensuring all areas meet Fairmont standards. This role coordinates daily service, works closely with culinary leaders to resolve operational and staff queries, and delivers ongoing training to maintain high team performance. It also involves preparing and cooking dishes to meet business and guest expectations. Job Description • To co-ordinate functions and activities throughout the Club Lounge Kitchen  • To assist the Executive Sous Chef and Head Chef in quality levels of production and presentation • To work actively in cost control and implementing standards • To assist in people related matters • To carry out departmental training, where necessary • To deputise the Executive Sous and Head Chef in their absence • To control all aspects of food outlets in the Executive Sous and Head Chef's absence • To be actively involved in Health & Hygiene matters • To promote quality throughout the kitchen in all areas of food • To ensure that room service is of the best in quality, temperature and service • To carry out daily work to exceed guest expectations • To ensure the smooth running of the day-to-day operations in the kitchen • To strive to deliver the highest quality of food and service • To adhere to all legal requirements, regulations and guidelines • To conduct departmental orientation for all new team members Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • Proven experience in a similar role, ideally within a luxury or high‑volume environment. • Qualification in Hospitality Management/Food & Beverage preferred • Experienced in all aspects of restaurant and banquet service. • Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results • Excellent reading, writing and oral proficiency in English language Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: As Head Chef, Banqueting at Fairmont Cheshire, The Mere, you will lead the culinary vision and daily operations of our Events Kitchen, delivering exceptional cuisine for weddings, corporate functions, and large‑scale celebrations. This role is central to shaping memorable dining experiences that reflect Fairmont’s renowned standards of elegance, creativity, and precision. You will inspire and guide a talented brigade, craft innovative seasonal menus, and ensure flawless execution across all banqueting events. Job Description • Reporting to the Executive Head Chef the Head Chef will lead all aspects of the Banqueting Kitchen, ensuring seamless delivery of high‑quality dishes for events of all sizes. • Design and develop seasonal, innovative menus in partnership with the Executive Chef, showcasing premium ingredients and modern techniques. • Inspire, mentor, and develop a skilled team of chefs, fostering a culture of excellence, creativity, and continuous improvement. • Collaborate with clients, event planners, and internal stakeholders to create bespoke culinary experiences tailored to each occasion. • Oversee stock management, procurement, and cost control to maximise profitability while maintaining exceptional standards. • Uphold strict compliance with food safety, hygiene, and health regulations at all times. • Stay current with culinary trends and integrate new ideas to elevate the Fairmont banqueting offering. • Coordinate daily kitchen operations including production schedules, plating standards, and quality control. • Work closely with Events, Sales, and Operations teams to ensure flawless event execution and guest satisfaction. • Conduct regular team briefings, performance reviews, and training programmes to support professional development. • Champion sustainability initiatives and support Fairmont’s commitment to responsible hospitality. • Maintain a proactive, solutions‑focused approach to ensure guest expectations are consistently exceeded. • Demonstrate flexibility and multi‑skilling as required to support the wider culinary and hotel operation. Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • 5+ years’ experience in high‑volume banqueting or luxury hotel kitchens • Proven leadership at Senior Sous Chef or Head Chef level • NVQ Level 2/3 Professional Cookery (or equivalent) • Level 3 Food Safety (essential) • Strong knowledge of UK food safety, allergens, and HACCP • Demonstrated ability to manage costs, menus, and large‑scale production Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: Your purpose will be to work alongside a brigade of talented chefs to create exceptional, 5‑star quality dishes for our guests. You will be responsible for preparing ingredients, managing mise en place, and executing dishes during service to uphold our distinctive culinary standards. In addition, you will support the kitchen team wherever you are needed most, helping to maintain smooth service and strong teamwork throughout each shift. Job Description • Following the recipes and preparing the mise en place, to ensure the quality and consistency of our extraordinary 5-star cuisine for our guests • Enhancing our offering by sharing your fresh ideas and recipes • Learning and complying with the food hygiene, health & safety policies of the hotel, for the safety of our guests and team • Maintaining a clean and organised kitchen environment, through daily tasks such as stock taking and cleaning records • Playing an active part in our team by attending kitchen briefings and hotel meetings as requested by your leader • Reporting any problems you identify to your leader, and always looking for ways to do things better Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • 1-2 years’ experience in the Hospitality Industry. • Outstanding communication skills, both written & verbal. • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. • Applicable job-related skills as per Accountable Duties. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To work with a brigade of talented chefs to produce 5-star quality food for our guests at Gordon Ramsay at the Mere. Assisting with any training needs. To help to control section and to deputise in supervisors' absence. To ensure smooth running of the section and to see that all areas of the section maintain Fairmont standards. To cook any food daily according to business requirements. Job Description • Coordinate and supervise kitchen team members, ensuring high performance and cohesive teamwork • Maintain exemplary personal appearance, hygiene standards, and proper food handling procedures • Work closely with Sous Chefs on daily operations, including reviewing function sheets and communicating updates to the team • Oversee and demonstrate cooking methods within the outlet, ensuring consistent food quality and presentation. • Manage inventory, participate in ordering supplies, and check incoming goods • Ensure compliance with Health and Safety regulations, Food Acts, and company policies • Participate in and contribute to training programmes for continuous improvement • Carry out external duties such as special events, promotions, and demonstrations as required • Develop and implement new menu items in collaboration with the Executive Chef and Sous Chefs • Monitor and control food costs, minimising waste and maximising resource utilisation • Ensure proper rotation and storage of food items to maintain freshness and quality • Assist in the preparation of staff rotas and manage section staffing levels • Maintain and update recipe files, ensuring standardisation across the kitchen • Conduct regular quality checks on dishes before they leave the kitchen • Mentor and coach junior kitchen staff to develop their skills and knowledge Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • 3 years’ experience in the Hospitality Industry. • Outstanding communication skills, both written & verbal. • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. • Enthusiastic and positive personality with the ability to build trusting relationships with others. • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. • Applicable job-related skills as per Accountable Duties. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To support the Junior Sous Chef in the smooth, efficient running of the Gordon Ramsay at The Mere kitchen, ensuring all areas meet high standards. This role coordinates daily service, works closely with culinary leaders to resolve operational and staff queries, and delivers ongoing training to maintain high team performance. It also involves preparing and cooking dishes to meet business and guest expectations. Job Description • To assist the Executive Sous Chef and Head Chef in quality levels of production and presentation • To work actively in cost control and implementing standards • To assist in people related matters • To carry out departmental training, where necessary • To deputise the Executive Sous and Head Chef in their absence • To control all aspects of food outlets in the Executive Sous and Head Chef's absence • To be actively involved in Health & Hygiene matters • To promote quality throughout the kitchen in all areas of food • To ensure that room service is of the best in quality, temperature and service • To carry out daily work to exceed guest expectations • To ensure the smooth running of the day-to-day operations in the kitchen • To strive to deliver the highest quality of food and service • To adhere to all legal requirements, regulations and guidelines • To conduct departmental orientation for all new team members Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • Proven experience in a similar role, ideally within a luxury or high‑volume environment. • Qualification in Hospitality Management/Food & Beverage preferred • Experienced in all aspects of restaurant and banquet service. • Minimum 1 years of relevant experience in a similar capacity with proven records in delivering results Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: The Cost Controller is responsible for monitoring budgets, tracking expenditures, and providing financial insights that ensure cost efficiency and alignment with company objectives. Playing a key part in driving financial discipline, improving forecasting accuracy, and supporting strategic decision-making. Job Description • Develop, maintain, and manage cost control systems and procedures. • Prepare detailed cost reports and variance analyses to highlight risks, trends, and opportunities. • Monitor and track budgets, commitments, expenditures, and forecasts. • Review and validate supplier invoices, purchase orders, and change orders for accuracy. • Conduct monthly cost reviews and prepare reports for senior management. • Assist in developing financial models and KPIs to improve cost performance visibility. • Ensure compliance with internal financial policies and external audit requirements. • Additional responsibilities in absence of line manager or senior employee. • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Qualifications Essential • A proven track record and ability to provide high levels of service under pressure. • Exceptional communication and customer service skills, both written and spoken. • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. • An understanding and willingness to contribute to a 24h operational schedule when required. Desirable • Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: The purpose of this role is to be responsible in assisting the Chief Engineer and IT Manager in the effective and efficient execution of their duties. This position will assist with the efficient operation of the hotel property, its equipment and maintenance repair services.  Alongside providing hands-on, day-to-day technical IT support to all departments, covering desktop, network and hotel operating systems, and escalating complex faults to the IT Manager. Job Description • Providing technical IT support alongside the IT Manager and administrative support to the Chief Engineer, to ensure the efficient running of both departments. • Acting as the first point of contact for IT faults across all departments, diagnosing and resolving desktop, laptop, printer, mobile device and peripheral issues, spanning both software and hardware. • Monitoring and managing IT ticket requests to ensure they are actioned in a timely manner. • Creating and administering user accounts, passwords and access privileges within IT systems as necessary. • Carrying out basic network support and troubleshooting, including switches, wireless access points, structured cabling, guest and back-of-house Wi-Fi and connectivity faults, escalating to the IT Manager or third-party providers where required. • Building, configuring and deploying PCs, laptops, tills and other end-user devices, and maintaining operating system and security patching in line with brand standards. • Providing day-to-day support for core hotel systems (for example PMS, POS, telephony and guest Wi-Fi), liasing with system vendors on technical faults. • Maintaining continuity of IT service during the IT Manager’s absence, handling routine technical issues independently and escalating anything beyond scope. • Maintaining an inventory of all equipment, software, and software licenses. • Monitoring all requests for maintenance work giving priority to emergencies, health and safety and guest/member affected work. • Liasing with suppliers and contactors to gain quotes for scheduled and ad-hoc tasks. • Producing and maintaining administrative processes to ensure the efficient running of the department. • Compiling and updating Standard Operating Procedures. • Assisting in the Planning and organizing maintenance work daily/weekly/monthly, whilst incorporating planned preventative maintenance. Ensuring the execution and achievement of the hotel's preventive maintenance program. • Producing and updating Risk Assessments as required. Qualifications • Technically capable, with a working knowledge of network fundamentals (LAN/WAN, switches, wireless access points, structured cabling, TCP/IP, DHCP and DNS) and the ability to carry out basis network troubleshooting. • Demonstrate experience of PC and desktop troubleshooting in a Windows environment, including hardware faults, operating system issues, printers, peripherals and mobile devices. • Working knowledge of user account administration (for example Microsoft 365 and Active Directory), password and access management. • Ability to use, support and advise others on the use of in house IT systems, ideally including hospitality systems such as PMS and POS. • Able to work independently, prioritise technical faults by business impact and know when to escalate. • Previous experience of Contract Management and Procurement. • Knowledge of BMS Trend System. • Excellent communication and customer service abilities, with proficiency in written and spoken English. • Highly organised and self-motivated, with the ability to manage multiple priorities and maintain strong attention to detail. • Results-oriented with a commitment to operational excellence, safety, and service quality. • Demonstrates professionalism, integrity, and a collaborative approach. • Ability to perform effectively in a fast-paced environment while remaining calm and focused. • Proactive, solution-focused, and able to motivate and inspire others. • Maintains a professional appearance and demeanor consistent with brand standards. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: The focus of the Accounts Assistant is to support the rest of the team to ensure we achieve tasks within the predetermined timeframes, support the operation so they are able to provide exceptional service to our guests and maintain strong relationships with stakeholders, including our suppliers, agents, residents, AR account holders, so they help us to do this. There is the scope to learn about all sections of finance, whilst assisting colleagues, especially during their periods of pressure i.e. Cost Control during stock takes, payables prior to month end. Job Description Operation – Commissions • Working with the Front of House team, ensure all individual commissions are verified in line with Fastcom requirements to ensure that our agents receive the correct amount of commission due, via Onyx, in a timely manner. • Ensuring that event commissions invoices (including Groups) are verified and processed in a timely manner, including gaining approval for event commission invoices. • Ensure that the commission expenses for events are accrued on a monthly basis. • Coordinate with accounts payable to ensure payments are made in a timely manner. • Be the point of contact for our bookers for any commission queries ensuring that enquiries are followed through that agents are kept fully informed of progress and action taken. • Coordinate any travel agent commission queries, liaising with Sales or relevant operational teams to validate enquiries and make necessary adjustments to allow processing of due commission. • Raise any concerns, including unresolved issues to the Financial Controller. Operation – Accounts Payable • Assist AP with volume invoice processing. • Working with the AP, using Procure wizard to confirm receipt of goods/services and process invoices. This may include taking primary responsibility for an invoice type throughout the month i.e. food invoices – this will be led by the AP and may be subject to change in line with business needs. • Support AP during month end as required. Operation – Accounts Receivable • Assist the AR, if required, in line with business demands. Tasks may include assisting to check and prepare event invoices during periods of volume event business, to ensure we achieve the billing standards expected by our guests and in line with company standard; processing credit card refunds which have been approved in line with company policies or other such administrative support. Operation – Cost Controller • The Accounts Assistant may be asked to assist the Cost Controller in undertaking tasks, including, but not limited to, assisting with monthly inventory audits. Operation – General • Additional responsibilities in absence of line manager or senior employee. • Accepts flexible working schedule when necessary to ensure the hotel’s uninterrupted service, which may include working in a different department. • Informs and updates the Financial Controller on any problems or unusual issues. • Additional responsibilities in absence of line manager or senior employee. • Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Qualifications Essential • A proven track record and ability to provide high levels of service under pressure. • Exceptional communication and customer service skills, both written and spoken. • Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. Desirable • Prior knowledge of Opera Cloud, Silverware, Adaco and SunSystems. • Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 85

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To support the Executive Head Chef in the smooth, efficient running of the Main Kitchen, ensuring all areas meet Fairmont standards. This role coordinates daily service, works closely with culinary leaders to resolve operational and staff queries, and delivers ongoing training to maintain high team performance. It also involves preparing and cooking dishes to meet business and guest expectations. Job Description • To co-ordinate functions and activities throughout the Main Kitchen.  • To assist the Executive Sous Chef and Executive Head Chef in quality levels of production and presentation • To work actively in cost control and implementing standards • To assist in people related matters • To carry out departmental training, where necessary • To deputise the Executive Sous and Executive Head Chef in their absence • To control all aspects of food outlets in the Executive Sous and Executive Head Chef's absence • To be actively involved in Health & Hygiene matters • To promote quality throughout the kitchen in all areas of food • To ensure that room service is of the best in quality, temperature and service • To carry out daily work to exceed guest expectations • To ensure the smooth running of the day-to-day operations in the kitchen • To strive to deliver the highest quality of food and service • To adhere to all legal requirements, regulations and guidelines • To conduct departmental orientation for all new team members Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • Proven experience in a similar role, ideally within a luxury or high‑volume environment. • Qualification in Hospitality Management/Food & Beverage preferred • Experienced in all aspects of restaurant and banquet service. • Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results • Excellent reading, writing and oral proficiency in English language Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To work with a brigade of talented chefs to produce 5-star quality food for our guests. Assisting with any training needs. To help to control section and to deputise in supervisors' absence. To ensure smooth running of the section and to see that all areas of the section maintain Fairmont standards. To cook any food daily according to business requirements. Job Description • Coordinate and supervise kitchen team members, ensuring high performance and cohesive teamwork • Maintain exemplary personal appearance, hygiene standards, and proper food handling procedures • Work closely with Sous Chefs on daily operations, including reviewing function sheets and communicating updates to the team • Oversee and demonstrate cooking methods for all outlets, ensuring consistent food quality and presentation • Manage inventory, participate in ordering supplies, and check incoming goods • Ensure compliance with Health and Safety regulations, Food Acts, and company policies • Participate in and contribute to training programmes for continuous improvement • Carry out external duties such as special events, promotions, and demonstrations as required • Develop and implement new menu items in collaboration with the Executive Chef and Sous Chefs • Monitor and control food costs, minimising waste and maximising resource utilisation • Ensure proper rotation and storage of food items to maintain freshness and quality • Assist in the preparation of staff rotas and manage section staffing levels • Maintain and update recipe files, ensuring standardisation across the kitchen • Conduct regular quality checks on dishes before they leave the kitchen • Mentor and coach junior kitchen staff to develop their skills and knowledge Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • 3 years’ experience in the Hospitality Industry. • Outstanding communication skills, both written & verbal. • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. • Enthusiastic and positive personality with the ability to build trusting relationships with others. • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. • Applicable job-related skills as per Accountable Duties. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 83

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To lead and support the Steward (kitchen porter) team, ensuring all back-of-house areas are maintained to the highest standards of cleanliness, safety, and organisation. The Senior Steward acts as the first point of contact for kitchen porters, delegating tasks, monitoring performance, and supporting management in delivering smooth operations. Job Description • Lead by example, working alongside the porter team during shifts • Delegate daily duties and ensure tasks are completed to the required standard • Provide guidance, coaching, and on‑the‑job training to new and existing porters • Conduct pre‑shift briefings when required and maintain clear communication • Monitor porter performance and report any concerns to management • Comply with all Health and Safety at Work regulations, including COSHH and Manual Handling, and attend all required training sessions • Maintain consistently high standards of personal hygiene and grooming • Assist in preparing and distributing operating equipment for functions, inventories, and other requirements • Oversee cleaning and dishwashing operations during service • Ensure all back‑of‑house areas (dish wash, pot wash, bin areas, stores, locker rooms, corridors, event spaces) remain clean, safe, and well‑organised • Support stock rotation (FIFO), chemical checks, and delivery storage • Ensure waste segregation and recycling standards are followed • Step in to cover porter tasks during staff shortages or peak service times • Ensure porters follow COSHH guidelines and use chemicals correctly • Check PPE usage and report any shortages or damaged items • Monitor compliance with hygiene, food safety, and fire safety standards • Report hazards, accidents, or equipment faults immediately to managers • Ensure daily and weekly cleaning checklists are completed, signed off, and properly filed Qualifications • 1-3 years’ experience in the Hospitality Industry • Intermediate communication skills, both written & verbal. • Intermediate computer skills, include Microsoft Office, and mobile App basic usage. • Able to work well under pressure in fast-paced and changing environment • Proven organizational skills, work well on their own, able to set and meet deadlines with quality results. • Willing to work on rotating shifts including weekends and public holidays • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: Your purpose will be to work alongside a brigade of talented chefs to create exceptional, 5‑star quality dishes for our guests. You will be responsible for preparing ingredients, managing mise en place, and executing dishes during service to uphold our distinctive culinary standards. In addition, you will support the kitchen team wherever you are needed most, helping to maintain smooth service and strong teamwork throughout each shift. Job Description • Following the recipes and preparing the mise en place, to ensure the quality and consistency of our extraordinary 5-star cuisine for our guests • Enhancing our offering by sharing your fresh ideas and recipes • Learning and complying with the food hygiene, health & safety policies of the hotel, for the safety of our guests and team • Maintaining a clean and organised kitchen environment, through daily tasks such as stock taking and cleaning records • Playing an active part in our team by attending kitchen briefings and hotel meetings as requested by your leader • Reporting any problems you identify to your leader, and always looking for ways to do things better Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • 1-2 years’ experience in the Hospitality Industry. • Outstanding communication skills, both written & verbal. • A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization. • Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results. • Applicable job-related skills as per Accountable Duties. Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people

AccorHotelHQI 81

Company Description Location: On-site in Knutsford, Cheshire, North-West England (not remote) Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality. Your purpose will be: To support the Chef de Partie in delivering exceptional 5‑star cuisine by preparing high‑quality dishes, maintaining excellent hygiene standards, and contributing to smooth, efficient kitchen operations. Job Description • Preparing dishes to the high standards of our distinctive 5‑star cuisine • Ensuring cleanliness and hygiene standards are understood and never compromised • Supporting the Chef de Partie and chefs in your section • Assisting with producing dishes to specification, ensuring quality and consistency • Supporting smooth service in your section through clear communication and efficient organisation • Sharing ideas to help improve the operation and overall F&B offering • Being knowledgeable in all food hygiene and health & safety. • Taking a proactive approach to reporting issues such as equipment faults or process improvements Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. Qualifications • Minimum 3 years’ experience in the hospitality industry, ideally within a luxury hospitality setting • Experience of supporting the running of a section in a kitchen and ability to motivate others • Outstanding communication skills, both written and spoken • Confidence in speaking with colleagues at all levels in the hotel • Enthusiastic and positive personality and ability to build trusting relationships with others • Proven organisation skills and ability to meet deadlines with quality results • GNVQ Level 2 or 3 Additional Information What is in it for you? • Exclusive Discounts: • Fairmont Cheshire, The Mere, Spa and Golf discount • Fairmont, Raffles, and Accor Hotels (friends and family rates are included) • 20% off food and beverage in on-site restaurants • Colleague restaurant • Being part of The Mere Team – our culture is unique! • You will benefit from training and development opportunities • Competitive salary and benefits including pension • 28 days of holiday including public holidays • 1-5 days service award based on length of service • Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide • And last but not least you will get to work with a team of EXTRAORDINARY people