Product Support Jobs

AsanaHQI 93

Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers. In this role, you will support the operational execution and scaling of Asana’s global Customer Product Support organization. Reporting to the Head of Customer Product Support, you will lead and mentor a team of Individual Contributors (ICs) based in Dublin, partnering closely with our existing EMEA manager to provide dual leadership across the region. You will drive operational excellence across complex product cases, ensure team performance and KPI attainment, and surface structured insights to shape product and process improvements. As a hands-on leader, you will foster a coaching culture that balances customer advocacy with business priorities while modeling proactive, timely communication across cross-functional teams. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Partner seamlessly with the existing EMEA manager to provide operational leadership, coaching, and mentorship to strengthen technical expertise across the Dublin support team. Own and drive team-wide operational KPIs (including CSAT, response and resolution times, and backlog management) through process discipline and high standards of ownership. Serve as an escalation point for high-visibility customer issues, coordinating clear, timely resolution paths with internal stakeholders across Sales, Product, and Engineering. Proactively surface product issues and customer pain points to senior Support Leadership using data, storytelling, and business impact framing. Provide input on resource allocation and support ad-hoc operational projects to mature and scale the support organization. Foster an accountable, transparent team culture grounded in clear expectations, open communication, and alignment with Asana’s Operating Principles. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 6+ years of experience in customer support or services within a SaaS environment, including 3+ years of direct people leadership experience. Proven track record of coaching and developing individual contributors to achieve operational excellence and team KPIs. Strong technical acumen with demonstrated experience navigating complex SaaS product issues and escalations with clarity and professionalism. Excellent cross-functional communication and stakeholder management skills, with the ability to represent Customer Support as a trusted business partner. Analytical and data-driven mindset with experience leveraging metrics and tools to identify trends, mitigate risks, and drive continuous process improvements. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €77,000 - €97,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

AsanaHQI 91

Our Customer Support team helps customers find clarity in their work and get results with Asana. We are Asana experts and productivity savants who are passionate about investing in our customers’ success. We help customers with questions, feature requests, and bug reports, and educate them about best practices. Within the organization, we amplify our customers’ voices in product development, and we encourage that dialogue through our support channels. We measure our success by our customers’ success, and we get there by exemplifying empathy with our customers. In this role, you will support the operational execution and scaling of Asana’s global Customer Product Support organization. Reporting to the Head of Customer Product Support, you will lead and mentor a team of Individual Contributors (ICs) based in Dublin, partnering closely with our existing EMEA manager to provide dual leadership across the region. You will drive operational excellence across complex product cases, ensure team performance and KPI attainment, and surface structured insights to shape product and process improvements. As a hands-on leader, you will foster a coaching culture that balances customer advocacy with business priorities while modeling proactive, timely communication across cross-functional teams. This role is based in our Dublin office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Partner seamlessly with the existing EMEA manager to provide operational leadership, coaching, and mentorship to strengthen technical expertise across the Dublin support team. Own and drive team-wide operational KPIs (including CSAT, response and resolution times, and backlog management) through process discipline and high standards of ownership. Serve as an escalation point for high-visibility customer issues, coordinating clear, timely resolution paths with internal stakeholders across Sales, Product, and Engineering. Proactively surface product issues and customer pain points to senior Support Leadership using data, storytelling, and business impact framing. Provide input on resource allocation and support ad-hoc operational projects to mature and scale the support organization. Foster an accountable, transparent team culture grounded in clear expectations, open communication, and alignment with Asana’s Operating Principles. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. 6+ years of experience in customer support or services within a SaaS environment, including 3+ years of direct people leadership experience. Proven track record of coaching and developing individual contributors to achieve operational excellence and team KPIs. Strong technical acumen with demonstrated experience navigating complex SaaS product issues and escalations with clarity and professionalism. Excellent cross-functional communication and stakeholder management skills, with the ability to represent Customer Support as a trusted business partner. Analytical and data-driven mindset with experience leveraging metrics and tools to identify trends, mitigate risks, and drive continuous process improvements. At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between €77,000 - €97,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-term savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role. #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

RobloxHQI 93

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox’s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. You will be reporting to the Trust & Safety India Operations Manager. The team provides support to Roblox’s global players, developers, and advertisers. As a Manager of Product Support Incident management, you’ll be focused on managing the team that manages technical escalations, supports product reliability, process improvement and design along with playing a critical role in managing and resolving escalations and high-impact incidents affecting our Roblox users and platform. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, identifying trends, enhancing support processes, improving agent efficiency, and reducing operational costs while maintaining high reliability and service quality. This role requires participation in a shift rotation to maintain 24/7 operations, which includes on-call duties and weekend coverage. You Will: Lead and Mentor : Manage a high-performing team of Specialists responsible for incident response and technical escalations, providing coaching, development, and performance management. Drive Issue Management: Oversee the end-to-end incident management lifecycle within support operations, ensuring the team meets SLAs for critical and high-severity issues while serving as the final point of escalation for complex issues. Incident Management Strategy: Coordinate the incident response activities, gather the response team, and set up a virtual command center for communication and collaboration. Due to its potential impact, critical decisions must be made to classify the incident, and be willing to participate in on-call support for incident management issues. Along with this, you will be responsible for providing regular updates and reports to upper management on the status of operations, including performance metrics and any issues encountered. Cross Function Collaboration - Collaborate with Knowledge Management, Training and Quality Assurance teams to ensure process adherence, identify areas for improvement in support workflows, and implement quality control measures. Strategic Partner to Product Support - Is a strategic thought partner to product support, aligning on goals and objectives for launch readiness and building in quality escalation and issue management principals to readiness initiatives. You Have: Management Experience: 10+ years of experience in technical support or operations, with at least 2+ years in a people management role, preferably within a high-growth tech environment.. Advanced Problem Solving: Strong ability to translate complex data sets into actionable business strategies. Proficiency in SQL or Python to audit team dashboards and validate data-driven decisions is highly preferred. Process Improvement: Demonstrated success in reducing operating costs and improving Automation Rate/ Contact Rate/CSAT/Quality scores. Systems Fluency: Deep familiarity with the architecture of CRM tools (Zendesk), Jira, and automated ticketing workflows. You Are: Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals. A Strategic Leader: You look beyond the immediate incident to solve for the root cause and prevent future friction at scale. Growth-Oriented: You are invested in your team’s success, fostering an inclusive environment that encourages continuous learning. A Master Communicator: You can distill highly technical incidents into concise "so-what" summaries for non-technical stakeholders and executives. Data-Driven : Uses data to identify trends, measure results, and drive decision-making. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

HalterHQI 72

About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures. To find out more, visit our LinkedIn & Instagram. Why this role matters Halter is helping farmers and ranchers run more productive, sustainable operations, technical support is critical to making that possible. As our product and global customer base grow, we need a Product Support Manager to build the team that solves Halter’s hardest technical problems. When an issue is complex, high-stakes or affecting a customer’s animals, your team will be accountable for finding the answer and getting them back on track. About the role You’ll lead the leaders and the team responsible for Halter’s toughest technical challenges: our Virtual Fencing Specialists, Platform and Hardware Support Engineers, and Escalations team. Your team sits between Customer Experience and Product and Engineering. Every technical issue requiring deeper engineering support comes through your team first after being properly investigated, clearly evidenced and escalated only when it genuinely needs to be. A big part of your role is helping Support solve more independently. You’ll build the technical capability of your own team and our Customer Experience teams globally, giving them the tools, knowledge and confidence to diagnose root causes and resolve more issues themselves. You’ll be part of Halter’s global Customer Experience leadership team, working closely with regional leaders to determine which capabilities should sit centrally, what each market needs locally and how our technical support model should evolve as Halter grows. What you’ll actually do Build a high-performing team with the technical depth, judgement and ownership to solve Halter’s most complex customer problems Create one clear, trusted escalation path between Customer Experience and Product and Engineering Reduce the number of issues requiring engineering support by helping your team identify root causes and resolve more independently Build the tools, training and troubleshooting guidance that enable Customer Experience teams globally to solve more themselves Improve the quality of issues escalated to Product and Engineering, ensuring they arrive thoroughly investigated and supported by clear evidence Get important customer issues prioritised, resolved and turned into lasting product or process improvements Design a technical support model that works globally, deciding which capabilities should remain central and what each region needs locally Work closely with Customer Experience leaders across APAC, North America and South America to provide the right specialist coverage across regions and time zones Use escalation data and field insights to identify recurring problems before they become widespread Stay close to farmers, ranchers and producers, including spending time on farm or ranch when seeing an issue firsthand is the fastest way to understand it This could be for you if... You have at least three years’ experience in technical support, support engineering, product support or a similar technical customer environment. You don’t need to come from agriculture or tick every possible box. We care most about your technical depth, motivation to solve meaningful problems and the leadership capability to build the type of team others can rely on. Experience leading, coaching or developing a technical team, bonus points if you've lead leaders Strong technical investigation and root-cause analysis skills The ability to translate complex technical knowledge into practical tools, documentation and training Experience working effectively with Product and Engineering teams A structured, evidence-led approach to prioritisation and escalation Genuine care for customers and the real-world impact technical issues have on their businesses and animals The ability to remain calm, clear and accountable when the stakes are high Our Office First Approach There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical. We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter. Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other. Join our team Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram. Why our team loves working at Halter: Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund. This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"

ZscalerHQI 83

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) • Provide second line phone/email consultation to independently debug complex security/network problems • Interface with Engineering and assist the customer with testing or troubleshooting • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams • Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle Who You Are (Success Profile) • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products • Experience with operating systems such as Linux, Unix, and Free BSD • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc) • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc • Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl) What Will Make You Stand Out (Preferred Qualifications) • Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency • Hands-on experience with Zscaler products • Network Security related certifications #LI-Hybrid #LI-NT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

LinearHQI 90

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery - Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit - Partner with our engineering team to document and reproduce bugs - Surface trends and insights from customer feedback to the team at large to inform product choices - Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations - Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales Requirements - Passion about technology, quality, and Linear’s mission - Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. - Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. - Currently based in Australia or Singapore. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear

LinearHQI 90

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do - Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery - Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit - Partner with our engineering team to document and reproduce bugs - Surface trends and insights from customer feedback to the team at large to inform product choices - Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations - Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales Requirements - Passion about technology, quality, and Linear’s mission - Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. - Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). - Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. - Currently based in Australia or Singapore. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: - Competitive salary and equity - Employee-friendly equity terms including early exercise in the US and extended exercise windows - Daily meal and coffee stipend on every workday - Paid co-working space or desk - Health coverage (based on country requirements) - 5 weeks paid vacation, plus local statutory holidays - 4 months paid parental leave - Paid month off after 4 years & every 2 years thereafter - Regular team events and off-sites - Remote-first with no required commute Learn how we think and work - A story about our mission: Read Me https://linear.app/readme - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - How we work: Designing remote work at Linear https://linear.app/now/designing-remote-work-at-linear - How Linear uses Linear: How our Customer Experience team works in Linear https://linear.app/now/cx-in-linear - A video series: Conversations on Quality https://linear.app/quality - Our recent tender offer: Sharing Linear’s growth with the people building it https://linear.app/now/sharing-growth-with-the-people-building-linear

LinearHQI 90

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you’ll do • Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery • Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit • Partner with our engineering team to document and reproduce bugs • Surface trends and insights from customer feedback to the team at large to inform product choices • Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations • Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales Requirements • Passion about technology, quality, and Linear’s mission • Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users. • Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile). • Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role. • Currently based in Australia or Singapore. What we offer We're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect: • Competitive salary and equity • Employee-friendly equity terms including early exercise in the US and extended exercise windows • Daily meal and coffee stipend on every workday • Paid co-working space or desk • Health coverage (based on country requirements) • 5 weeks paid vacation, plus local statutory holidays • 4 months paid parental leave • Paid month off after 4 years & every 2 years thereafter • Regular team events and off-sites • Remote-first with no required commute Learn how we think and work • A story about our mission: Read Me • Building our teams: Why and how we do work trials at Linear • How we work: Designing remote work at Linear • How Linear uses Linear: How our Customer Experience team works in Linear • A video series: Conversations on Quality • Our recent tender offer: Sharing Linear’s growth with the people building it

SEiHQI 75

As a Product Support Engineer II, you will join the Corporate Technology team and collaborate with project managers, business stakeholders, Technology Risk personnel, and developers to design and optimize processes for collecting and validating technology asset data throughout the enterprise. Your responsibilities will include supporting the creation and ongoing management of workflows and procedures that enable efficient data capture, integration, processing, as well as exception and approvals administration. What you will do: Use MECM/SCCM and/or Microsoft Intune to oversee desktop-class devices across an enterprise exceeding 10,000 endpoints. Demonstrate knowledge of MECM/SCCM collections for both user and device management, image deployment, compliance rules, software applications, and software updates. Experience in managing devices using Microsoft Intune, as well as working with LAPS, Bitlocker, Defender, device enrollment, and building configuration policies Strong knowledge of Autopilot deployment and enrollment methodologies. Assess program compatibility with existing hardware and software features. Prepare, submit, and manage application change requests through the ITIL Change Management and approval process. Understand UAC handling for rights elevation associated with software installations and upgrades. Utilize Privileged Access Management (PAM) software regarding admin rights elevation. Troubleshoot Level 2/3 application and operating system support issues for end users. Support end users with software solution implementation. Participate in an off-hours emergency pager rotation. What we need from you: Bachelor’s degree in computer science, Information Systems or related fields; or equivalent experience A minimum of 3 years working with SCCM/MECM/Intune A minimum of 3 years prior work experience in a product support or infrastructure support role A minimum of 2 years of experience managing Office 365, Teams, and Intune A minimum of 2 years of experience with Windows server administration Working knowledge of Azure infrastructure setup and support Strong knowledge of PowerShell scripting Strong knowledge of Active Directory Group Policy Strong knowledge of Intune Autopilot Proficient in desktop operating systems and infrastructure Familiarity with patching methods Knowledge of application whitelisting/blacklisting and information security Experience with macOS Skilled in creating and maintaining IT documentation Experience in large enterprise networks Strong analytical and independent problem-solving skills Excellent troubleshooting and decision-making abilities What we would like from you: Highly motivated and self-directed with excellent interpersonal, vocal, and written communication skills Ability to prioritize workload and multi-task between projects Strong analytical and problem-solving skills Experience working in and contributing to a team-oriented and collaborative environment Strong ability to communicate innovative approaches to solving business problems using Microsoft Solutions. SEI’s competitive advantage To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about. Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more. We are a technology and asset management company delivering on our promise of building brave futures—for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more… After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.

F5 NETWORKS SINGAPORE PTE LTDHQI 78

F5 Networks Singapore Pte Ltd is seeking a Product Support Engineering Manager for Enhanced Services to lead a team delivering premium support to critical customers. This role focuses on global consistency of Enhanced Services offerings and direct supervision of service delivery staff. You will act as an escalation point, manage staff performance, and collaborate with leaders across the organization to resolve complex issues and improve processes. J-18808-Ljbffr

ZscalerHQI 83

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Product Support Engineer III to join our team in a hybrid capacity based in Bangalore, reporting to the Senior Manager, Product Support within our Support department. The ideal candidate will function as the highest level of technical support within the TAC, responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers. What you’ll do (Role Expectations) • Provide second line phone/email consultation to independently debug complex security/network problems • Interface with Engineering and assist the customer with testing or troubleshooting • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams • Create entries in our technical support online database to accurately document any incident resolution that is not found in our knowledge base • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle Who You Are (Success Profile) • You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. • You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. • You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. What We’re Looking for (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • Minimum 6-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products • Experience with operating systems such as Linux, Unix, and Free BSD • Experience troubleshooting network issues and familiarity with the necessary tools (Ping, Traceroute, MTR etc) • Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc • Familiarity with Network Protocol Analyzers (tcpdump, Wireshark), Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS), authentication systems (LDAP, MS AD), VPN technologies (IPSec), and scripting (SHELL, Python, Perl) What Will Make You Stand Out (Preferred Qualifications) • Demonstrated ability to leverage AI technologies and workflows to drive measurable operational efficiency • Hands-on experience with Zscaler products • Network Security related certifications #LI-Hybrid #LIRR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

MprtcHQI 76

MPRTC is recruiting for an Aftermarket Product Support Manager C3 A2 Mining Equipment in Boksburg/Johannesburg. The role focuses on overseeing site operations, designing and maintaining production systems, and driving continuous improvements in efficiency and cost control. Responsibilities include leading projects end-to-end, developing processes for safety and productivity, and coordinating with vendors to ensure timely delivery and technical compliance. J-18808-Ljbffr

ZscalerHQI 86

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Product Support Engineer to join our team. This is a Remote role reporting to the Director, Product Support. As part of our global Customer Success Organization, you will be dedicated to delivering high-impact experiences and identifying innovative solutions for our customers. You will leverage data and research to provide expert, hands-on support, ensuring clients achieve their goals and utilize our technology to its fullest potential. What you’ll do (Role Expectations) • Provide second line consultation to independently debug complex security and network problems • Partner with Engineering to assist customers with testing, troubleshooting, and reproducing issues to verify problems • Document incident resolutions in technical databases and provide direct feedback to Engineering and Operations teams • Develop department training programs and mentor engineers on advanced troubleshooting and case management skills • Analyze customer use-cases to provide strategic input on product and code changes throughout the development cycle Who You Are (Success Profile) • You thrive in ambiguity. You're comfortable building the path as you walk it and thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as raw material to build something meaningful. • You own objectives. Your passion for the mission fuels your bias for action, operating with integrity and navigating seamlessly between high-level strategy and hands-on execution. • You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. • You are a high-trust collaborator. You are ambitious for the team and embrace our challenge culture by giving and receiving ongoing feedback with clarity and respect. • You are a learner. You have a true growth mindset and never stop developing yourself, actively seeking feedback to become a better partner and a stronger teammate. What We’re Looking for (Minimum Qualifications) • Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving • U.S. citizenship is required for this position due to the nature of the customers assigned to this role • 5+ years of experience troubleshooting SSL, SAML, HTTP, and TCP/IP • Proven experience managing escalations with enterprise customers and stakeholders • Detailed working knowledge of web-based security and network infrastructure, including NGFW, SSL/IPSec VPNs, and SD-WAN • Extensive experience analyzing packet captures and HAR traces to resolve connectivity and network performance issues What Will Make You Stand Out (Preferred Qualifications) • Background in Internet and Security technologies such as SWG, Sandboxing, PAC files, and SCIM • Relevant vendor certifications such as CCNP or CompTIA Security+ • Hands-on experience with public cloud environments including AWS, Azure, or GCP #LI-IA1 #LI-Remote Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $108,500 — $155,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here . By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Recorded FutureHQI 86

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! The Product Support Solutions Developer designs, builds, and maintains the technical infrastructure, tools, and automated workflows that power the customer support function. Combining technical development expertise with support operations and enablement, this role is responsible for architecting scalable internal tooling, engineering custom integrations, and leveraging AI agents/automations to drive operational efficiency, reduce resolution times, and elevate customer satisfaction. What You'll Do: 1. Custom Tooling & Integration Development • Design, build, and maintain custom applications, scripts, and webhook integrations across core support systems (e.g., Zendesk, Jira, Salesforce Service Cloud, Domo, StatusPage). • Architect and optimize API connections, custom middleware, and automated workflows to streamline ticket routing, data syncs, and escalations. • Build custom UI components, apps, and macros within support platforms to enhance agent efficiency and desktop experience. • Determines methods and procedures for new or undefined assignments, considering company objectives—not only functional needs—to shape solutions 2. AI Agent & Automation Implementation • Lead the evaluation, development, and deployment of AI agents, LLM-powered assistants, and chatbots to automate tier-1 support interactions and internal agent assistance. • Fine-tune AI agent prompt workflows, knowledge ingestion pipelines, and retrieval-augmented generation (RAG) models to improve self-service resolution rates. • Monitor and continuously optimize AI agent performance, accuracy, and customer satisfaction metrics. 3. Support Operations & Tool Management • Administer, configure, and optimize support systems, maintaining SLAs, routing rules, triggers, and automated workflows. • Conduct regular quality, tag, and compliance audits across systems to ensure high data integrity and adherence to support processes. • Assist Platform Operations and Support Leadership with outage communication tooling, incident escalation paths, and client updates. 4. Data Engineering, Analytics & Reporting • Build and maintain complex analytics dashboards and data pipelines (e.g., Zendesk Explore, Domo, SQL) to track KPIs like ticket volume, MTTR, CSAT, and backlog trends. • Partner with Product Analytics to build unified data reporting layers across disparate platforms. • Perform root-cause analysis on platform trends and negative CSAT ratings to identify automation opportunities and systemic fixes. 5. Technical Enablement & Process Improvement • Collaborate with Support Leadership to design and deliver technical onboarding and enablement programs for support staff. • Digest complex product handoffs from Product and Engineering teams, translating them into technical documentation, live training modules, and internal knowledge base resources. • Partner with Documentation and Training teams to create client-facing self-service e-learnings and articles that reduce inbound ticket volume. • Continuously audit support workflows to identify operational bottlenecks, create documented procedures to improve them, and develop automated solutions as necessary to eliminate them. • Maintains key relationships outside their area of expertise to bolster unified process improvement where necessary What You'll Bring: Required: • Experience: 3+ years of experience in product support engineering, support operations, technical support, or developer relations. • Development & Scripting: Hands-on programming experience (e.g., Python, JavaScript/Node.js, REST APIs, Webhooks, JSON) to build custom tooling and integrations. • Platform Expertise: Deep administrator/developer experience with customer support ecosystems (e.g., Zendesk API/Apps Framework, Jira Service Management, Salesforce, Freshdesk). • Data & Analytics: Strong SQL skills and experience building dashboards in BI tools (e.g., Domo, Tableau, Looker) or native reporting engines (Zendesk Explore). • Operations & Enablement: Proven ability to document SOPs, lead technical training, and optimize operational support workflows. • Communication: Strong cross-functional collaboration skills to liaise effectively between Engineering, Product, and Support teams. Preferred: • AI & Automation Experience: Hands-on experience developing or implementing AI Agents, LLM APIs (e.g., OpenAI, Anthropic), conversational AI frameworks, or agentic frameworks (e.g., LangChain, AutoGen). • Knowledge Management for AI: Experience with vector databases, prompt engineering, or managing knowledge bases optimized for AI search/RAG architectures. • Best Practices: Familiarity with ITIL framework, Agile methodology, or DevOps deployment practices. The base salary range for this full-time position is $ 127,500 - 191,500 . Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. #LI-Hybrid Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info? Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence Linkedin , Instagram & Twitter : What’s happening at Recorded Future The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline : History of Recorded Future Recognition : Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [contact via application link] Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Recorded Future maintains a drug-free workplace. Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager . We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Recorded FutureHQI 86

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! The Product Support Solutions Developer designs, builds, and maintains the technical infrastructure, tools, and automated workflows that power the customer support function. Combining technical development expertise with support operations and enablement, this role is responsible for architecting scalable internal tooling, engineering custom integrations, and leveraging AI agents/automations to drive operational efficiency, reduce resolution times, and elevate customer satisfaction. What You'll Do: 1. Custom Tooling & Integration Development • Design, build, and maintain custom applications, scripts, and webhook integrations across core support systems (e.g., Zendesk, Jira, Salesforce Service Cloud, Domo, StatusPage). • Architect and optimize API connections, custom middleware, and automated workflows to streamline ticket routing, data syncs, and escalations. • Build custom UI components, apps, and macros within support platforms to enhance agent efficiency and desktop experience. • Determines methods and procedures for new or undefined assignments, considering company objectives—not only functional needs—to shape solutions 2. AI Agent & Automation Implementation • Lead the evaluation, development, and deployment of AI agents, LLM-powered assistants, and chatbots to automate tier-1 support interactions and internal agent assistance. • Fine-tune AI agent prompt workflows, knowledge ingestion pipelines, and retrieval-augmented generation (RAG) models to improve self-service resolution rates. • Monitor and continuously optimize AI agent performance, accuracy, and customer satisfaction metrics. 3. Support Operations & Tool Management • Administer, configure, and optimize support systems, maintaining SLAs, routing rules, triggers, and automated workflows. • Conduct regular quality, tag, and compliance audits across systems to ensure high data integrity and adherence to support processes. • Assist Platform Operations and Support Leadership with outage communication tooling, incident escalation paths, and client updates. 4. Data Engineering, Analytics & Reporting • Build and maintain complex analytics dashboards and data pipelines (e.g., Zendesk Explore, Domo, SQL) to track KPIs like ticket volume, MTTR, CSAT, and backlog trends. • Partner with Product Analytics to build unified data reporting layers across disparate platforms. • Perform root-cause analysis on platform trends and negative CSAT ratings to identify automation opportunities and systemic fixes. 5. Technical Enablement & Process Improvement • Collaborate with Support Leadership to design and deliver technical onboarding and enablement programs for support staff. • Digest complex product handoffs from Product and Engineering teams, translating them into technical documentation, live training modules, and internal knowledge base resources. • Partner with Documentation and Training teams to create client-facing self-service e-learnings and articles that reduce inbound ticket volume. • Continuously audit support workflows to identify operational bottlenecks, create documented procedures to improve them, and develop automated solutions as necessary to eliminate them. • Maintains key relationships outside their area of expertise to bolster unified process improvement where necessary What You'll Bring: Required: • Experience: 3+ years of experience in product support engineering, support operations, technical support, or developer relations. • Development & Scripting: Hands-on programming experience (e.g., Python, JavaScript/Node.js, REST APIs, Webhooks, JSON) to build custom tooling and integrations. • Platform Expertise: Deep administrator/developer experience with customer support ecosystems (e.g., Zendesk API/Apps Framework, Jira Service Management, Salesforce, Freshdesk). • Data & Analytics: Strong SQL skills and experience building dashboards in BI tools (e.g., Domo, Tableau, Looker) or native reporting engines (Zendesk Explore). • Operations & Enablement: Proven ability to document SOPs, lead technical training, and optimize operational support workflows. • Communication: Strong cross-functional collaboration skills to liaise effectively between Engineering, Product, and Support teams. Preferred: • AI & Automation Experience: Hands-on experience developing or implementing AI Agents, LLM APIs (e.g., OpenAI, Anthropic), conversational AI frameworks, or agentic frameworks (e.g., LangChain, AutoGen). • Knowledge Management for AI: Experience with vector databases, prompt engineering, or managing knowledge bases optimized for AI search/RAG architectures. • Best Practices: Familiarity with ITIL framework, Agile methodology, or DevOps deployment practices. The base salary range for this full-time position is $ 127,500 - 191,500 . Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. #LI-Hybrid Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info? Blog & Podcast : Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence Linkedin , Instagram & Twitter : What’s happening at Recorded Future The Record : The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline : History of Recorded Future Recognition : Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [contact via application link] Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Recorded Future maintains a drug-free workplace. Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager . We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

CumminsHQI 75

Description This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world class results. Key responsibilities of the role: The responsibilities of the Key Personnel (Product Support Advisor) shall include, but not be limited to the following: Provide application support and maintenance advice for all equipment powered by Cummins engines. Act as a subject ma

AttindasHQI 73

Description Attindas is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.

CartesiaHQI 72

About Cartesia Our mission is to architect AI that learns from and interacts with the world like humans do. We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences. We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI. About the Role We’re looking for a Product Support Engineer, based in India, to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You’ll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support. This is a hands-on role where your feedback will influence the roadmap, improve product reliability, and set the standard for how our customers experience Cartesia. Your Impact Serve as the primary point of contact for support inbound from numerous sources like Slack, Pylon, WhatsApp, and other messaging platforms. Deliver white-glove support for our customers, diagnosing and resolving complex issues quickly and efficiently. Collaborate cross-functionally with product, engineering, and customer teams to become a trusted technical partner. Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize fixes to unblock users quickly. Troubleshoot across the stack: API errors, model behavior, latency/reliability issues, and partner integrations. Be a customer champion: give feedback on features, spot edge cases, and influence roadmap and quality standards. Document solutions and patterns in runbooks and contribute to customer-facing documentation and best practices. Proactively identify recurring and high-friction issues before they escalate, and build the solution. Ship tooling and automations that close operational gaps and streamline how the team resolves issues. What You Bring 2–8 years in a technical support, product support, technical account management, or forward-deployed engineering role. Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations. Familiarity with AI tooling, APIs, or agentic systems. Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions. A builder mentality: can identify chokepoints in process and tooling and build to close gaps. Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers. Calm under pressure and able to prioritize effectively when multiple customer issues arise simultaneously. High ownership and collaborative mindset, excited to contribute to a small, fast-moving team. Nice to Have Scripting experience in Python, JavaScript/TypeScript, or similar to reproduce, mock, or validate issues. Experience in fast-moving startup environments where the product ships frequently and customers are often in early/beta. Interest in tinkering with new features, debugging edge cases, and exploring workflows hands-on. Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire. More Details In-office policy: We’re an in-person team based out of offices in San Francisco, London and Bangalore. We love being in the office, hanging out together, and learning from each other every day. Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call. We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way. We support each other. We have an open & inclusive culture that’s focused on giving everyone the resources they need to succeed. Our Benefits (US Employees Only) Compensation Competitive base salary alongside attractive equity package. Health Insurance Fully covered medical insurance along with dental and vision for you and your family. ‍‍‍ Parental Leave 9 weeks paternity & 12 weeks maternity leave 401(k) Commuter Allowance A monthly stipend to help you get to and from the office. ️ Flexible PTO Take as much time as you need to recharge your batteries. Meals & Snacks Lunch, dinner and plenty of snacks, provided daily. Your own personal Yoshi Our Commitment to Equal Opportunity Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

AffirmHQI 93

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms Utilize various troubleshooting techniques to resolve complicated technical or configuration issues Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization Build scalable support processes and engage with feedback to streamline workflows Drive merchant partner communication and outreach about new features and enhancements Aggregate feature requests based on merchant partner feedback to guide future product planning What We Look For: Fluent in French as well as English Bachelor’s degree or equivalent experience 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Ability to handle a high volume of requests with efficiency and empathy Passion and drive to change consumer banking for the better Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships A knack for understanding complicated technical systems and concepts A record of taking responsibility for owning projects through completion and adapting completed projects as needs change Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they’re not plainly stated Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts Nice to have: comfort working with logs and formatted data to troubleshoot issues Level commensurate on experience About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $55,000 - $75,000 Location - Remote Canada This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. #LI Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

AffirmHQI 91

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms Utilize various troubleshooting techniques to resolve complicated technical or configuration issues Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization Build scalable support processes and engage with feedback to streamline workflows Drive merchant partner communication and outreach about new features and enhancements Aggregate feature requests based on merchant partner feedback to guide future product planning What We Look For: Fluent in French as well as English Bachelor’s degree or equivalent experience 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) Ability to handle a high volume of requests with efficiency and empathy Passion and drive to change consumer banking for the better Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships A knack for understanding complicated technical systems and concepts A record of taking responsibility for owning projects through completion and adapting completed projects as needs change Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they’re not plainly stated Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts Nice to have: comfort working with logs and formatted data to troubleshoot issues Level commensurate on experience About the Operations team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $55,000 - $75,000 Location - Remote Canada This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan. #LI Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.