Customer Jobs

WOK HEY PTE. LTD.HQI 78

WOK HEY Group is seeking a Customer Experience Manager to lead the CX function across all touchpoints. You will set service direction, train staff, resolve escalations, and partner with Operations and Marketing to raise service standards. The role reports to the Director and requires strong leadership in a fast-paced hospitality environment. You will oversee the CX team, develop SOPs, monitor VoC metrics and drive action plans. J-18808-Ljbffr

T-Systems IberiaHQI 78

T-Systems Iberia seeks a Senior Customer Success Manager T Cloud Public to lead technical responsibility and customer success for cloud services. You will influence growth, advise on cloud usage, and participate in strategic planning. Required are strong knowledge of cloud ecosystems, IT architecture, and international collaboration. The role supports a hybrid work model and frequent national/international travel. J-18808-Ljbffr

WiseHQI 83

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer . Job Description Customer Support is the largest customer-facing area in Servicing. It is also where cost to serve, AI and automation, and the alignment between Operations and Product meet. We're looking for a Head of Customer Service Analytics who is passionate about our mission of Money Without Borders. You will lead all analytics for Wise's customer support operation: CS Ops, CS Product, and WFM and capacity planning. You'll be accountable for the CS metric tree and for measuring the impact of automation and AI. You'll also build a team that improves CS cost and customer outcomes together, rather than trading one off against the other. Analytics at Wise is a core leadership engine, not a service desk. You'll be a strategic peer to CS Operations and CS Product leadership. You'll co-author OKRs, broker trade-offs between Ops and Product, and be the analytical voice in the room. You'll lead a team of around 9 analysts and WFM specialists across London, Tallinn and Budapest, and build its first layer of analytics leads (AL2). You'll sit within the Ops & Mitigation analytics leadership group, as part of the 86-strong Servicing Analytics community and a wider community of 150+ analysts at Wise. This is an AL3 role. For more information on our Analytics Career Map and levelling structure, click here. WHAT YOU’LL BE DOING • Own the CS metric tree: contact rate → channel → first response → resolution → CSAT / repeat contact → cost per contact. It should roll up cleanly into Servicing's Cost and Convenience toplines. • Make sure every CS metric has one definition and one owner in the metric store, and retire conflicting legacy dashboards. • Set and govern CS targets with Ops and Product leadership, so we can show whether targets are being hit, not just set them. • Own impact measurement for AI agents, self-serve and contact deflection: addressable volume, actual deflection, cost saved, and the effect on CSAT, repeat contact and quality. • Run the experimentation and causal-inference approach for CS. Use A/B tests for customer-facing changes. Use diff-in-diff, RDD or synthetic control for ops rollouts. • Keep automation quality trustworthy through calibration and drift monitoring on quality scoring. • Own CS capacity planning and forecasting with WFM: demand forecasts, staffing models, SLA and wait-time trade-offs, and regional and outsourcing mix. • Hold the three-way trade-off of customer outcomes, operational cost and team capacity, and make it explicit in every channel and staffing decision. • Lead, coach and grow the team, and build its first AL2 layer. Set the bar for analytical quality and stakeholder impact. • Own the CS analytics headcount plan and hiring. Sit on Servicing Analytics leadership and hiring panels. • Shift analyst time from recurring reporting towards decision-driving work, by moving reporting into the metric store and self-serve.   Qualifications • Significant experience leading analytics teams, ideally including leading other analytics leads or managers. You have a track record of building and developing high-performing teams. • Strong strategic and product thinking. You can structure ambiguous business problems with minimal supervision, prioritise with senior stakeholders, and shape direction instead of just answering questions. • Strong quantitative background (statistics, mathematics, physics, engineering, computing or a related field). You have hands-on experience with SQL, ideally dbt, and complex data models. You can review and challenge the technical work of your team. • Experience with experimentation and causal inference, and with defining metrics and KPI frameworks. • Excellent communication and influencing skills. You can build persuasive narratives from data for senior and executive audiences and drive real change. • Experience with data visualisation tools (Looker, Tableau, Power BI, etc.) and strong data storytelling. • You are proactive, take ownership of your impact on customers, and go beyond the analysis to get things done. NICE TO HAVE BUT NOT ESSENTIAL • Experience in customer support, customer experience or operations analytics (contact demand, WFM, QA, CSAT, cost-to-serve). • Experience applying AI or LLMs to support or analytics workflows. • Fintech or payments experience.   Additional Information For everyone, everywhere. We are people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We are proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs . Keep up to date with life at Wise by following us on LinkedIn and Instagram .   For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit  Wise.Jobs . Keep up to date with life at Wise by following us on  LinkedIn  and  Instagram .

CloudflareHQI 90

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Austin, TX; New York City About the team You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies. We assist our Customers, Sales teams, and Legal teams in understanding Cloudflare’s security posture. In this role, you will develop into an SME across Cloudflare’s products, infrastructure, and controls. As part of this mission, you will actively build with and leverage Cloudflare’s proprietary, in-house AI platforms and developer tooling to eliminate manual bottlenecks, scale compliance operations, and dramatically accelerate our response times to customer inquiries. What you'll do Security Questionnaires & RFPs: Take ownership of filling out complex customer security questionnaires, RFPs, and technical assessments. You will do this by orchestrating our internal AI generation pipelines to draft responses, paired with your own expert human-in-the-loop validation to ensure high accuracy. Engage with Customers on Security Topics: Act as a trusted security advisor by engaging directly with enterprise customers on security topics. You will meet with customer security teams to resolve deep architectural inquiries, answer specific security questions, and assist legal teams with security terms in contract negotiations. Facilitate Customer Audits: Host, coordinate, and facilitate both on-site and virtual customer audits when customers execute their right to audit, guiding them through our security controls, processes, and compliance evidence. Build with In-House AI Tools: Design, configure, and iterate on custom workflows and compliance assistants using Cloudflare’s internally built AI platforms to automate questionnaire triage and security evidence retrieval. Curate AI-Ready Ground Truth Data: Structure, audit, and maintain authoritative knowledge repositories covering SOC 2, PCI DSS, ISO 27001, and global security regulations, ensuring our in-house AI models retrieve verified, up-to-date compliance data. Public Enablement & Trust Portal: Collaborate with marketing and engineering to mature our customer Trust Portal and self-service resources, making it easy for prospects and enterprise customers to evaluate our security posture independently. Author Public Security Content: Research, write, and maintain public-facing white papers, security blogs, and compliance mappings aligned with Cloudflare’s evolving product suite and global regulatory shifts. Desirable Skills, Knowledge, and Experience: 5–10 years of experience in security compliance, GRC, technical audit management, IT risk consulting, or customer-facing security assurance. Demonstrated ability to build with AI: A hands-on builder mindset with proven experience experimenting with, building on, or configuring AI workflows (e.g., prompt engineering, retrieval-augmented generation concepts, API-based automations, or internal agent configurations) rather than relying solely on packaged third-party software. Control frameworks: Solid understanding of security risk and compliance frameworks such as PCI DSS, ISO 27001, SOC 2, and NIST SP 800-53 Technical writing & translation: Strong written communication skills with the ability to translate complex networking, infrastructure, and cryptographic concepts into clear, plain-language customer responses and white papers. Customer-facing communication: Highly comfortable and articulate when presenting to or answering questions from external customers, sales executives, and legal counsel. Cross-functional leadership: Comfort partnering across Sales, Product, Legal, and internal Platform/AI Engineering teams to drive projects forward. Technical curiosity: Familiarity with data structures, markdown, APIs, or basic scripting (e.g., Python, SQL, or shell) to prototype solutions and inspect model outputs effectively. Bonus points: Practical cloud/network engineering experience, deep familiarity with global privacy regulations (GDPR, CCPA), or experience establishing automated operational metrics. Compensation Compensation may be adjusted depending on work location. For New York City based hires: estimated annual salary of $125,000 - $172,000 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [contact via application link] or via mail at 101 Townsend St. San Francisco, CA 94107.

Collective.workHQI 74

CONTEXTE Le domaine Customer Relationship rassemble les équipes responsables des insights clients, du Pricing, et de la gestion du programme de fidélité. Au sein d'une grande entreprise digitale, le Customer Analytics Center se positionne comme le partenaire stratégique du pôle Insights CoOE Retail. L'ambition est de transformer les données de satisfaction client en recommandations d'action concrètes et génératrices de valeur pour les équipes Retail à travers le monde. Le/La consultant(e) s'appuiera sur une forte expertise analytique et une vision stratégique pour optimiser la qualité des analyses et apporter des insights pertinents pour les équipes Retail. En étroite collaboration avec les équipes Insights CoOE Retail, il/elle aura un rôle clé dans la modélisation du ROI de la satisfaction. L'objectif final : maximiser la valeur du client, optimiser les recommandations opérationnelles en magasin et garantir la fiabilité des données d'engagement. Directement intégré(e) à l'équipe, vous aurez l'occasion de participer au succès via des analyses poussées des parcours (Digital, Magasin, Livraison, Circularité) et des études d'impact business de la satisfaction client. MISSIONS * Contribuer aux analyses NPS (Magasin, Digital, Livraison, Circularité) et aux deep-dives du CoOE Retail. * Croiser des données de sources variées (données de satisfaction & données opérationnelles) à partir de briefs cadrés par les Insights Analysts. * Exploiter les données de satisfaction existantes et les nouvelles technologies pour automatiser des recommandations. * Proposer des plans d'action pertinents aux équipes opérationnelles en magasin sur le scope NPS. * Calculer la corrélation entre les données de satisfaction collectées et les KPIs business majeurs. * Identifier dans quelle mesure la satisfaction impacte la GMV, le panier moyen, le taux de churn. * Calculer la valeur ajoutée apportée par les réponses aux clients insatisfaits. * Mesurer l'impact sur l'évitement du churn, la rétention, et la fréquence de rachat. * Concevoir des frameworks d'analyse pour extraire des insights croisés entre satisfaction (NPS) et performance opérationnelle. * Travailler en étroite collaboration avec les Insights Analysts et les équipes opérationnelles pour qualifier les besoins et les traduire en recommandations concrètes. * Contribuer à la montée en compétence (upskilling) de l'équipe Insights sur l'utilisation de Databricks Genie One. LIVRABLES ATTENDUS * Études analytiques avancées : restitution d'analyses complexes croisant satisfaction et données opérationnelles, traduites en recommandations actionnables pour le Retail. * Modèles de corrélation ROI : tableaux de bord ou rapports démontrant l'impact de la satisfaction (NPS) sur la GMV et le churn. * Préparation des données & documentation : datasets nettoyés et fiables. Documentation complète des sources, hypothèses et méthodes d'analyse. * Traitement des données : maîtrise avancée de SQL et Python. * Environnement : forte expérience sur Databricks (la connaissance de Databricks Genie One est un plus). * Customer Data : connaissance des environnements de données de satisfaction (NPS) et de leur croisement avec les données transactionnelles.

ISCODHQI 77

L'ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, spécialisée dans l'achat et vente en ligne, au détail, d'articles d'habillement, de prêt à porter, chaussures et accessoires., un.e Création de Contenu Vidéo & Customer Care, pour préparer l'une de nos formations diplômantes reconnues par l'Etat, de niveau 4 à niveau 7 (Bac, Bac+2, Bachelor/Bac+3 ou Mastère/Bac+5).Choisissez l'alternance nouvelle génération avec l'ISCOD ! LES MISSIONS Vidéo, shooting & création de contenu (60%)Vous serez le relais de Gabriele sur la production vidéo et contribuerez à faire de la vidéo un pilier de la communication de la marqueTournage et montage de vidéos courtes pour Instagram, TikTok et les publicités : Reels, Stories, coulisses, unboxings, UGC, présentations produit, tutos.Création de contenus vidéo pour le site e-commerce et les campagnes paid (déclinaisons de formats, accroches, sous-titrage).Participation, selon l'aisance, à des formats face caméra pour incarner la marque (UGC).Aide à l'organisation des shootings photo et vidéo (packshots e-commerce et éditoriaux, natures mortes, shootings portés) précédant chaque lancement de collection ou collab.Création de moodboards, veille graphique et suivi de la production avec les prestataires (photographes, vidéastes, mannequins, agences).Retouches photos/vidéos et créations graphiques : la maîtrise de Photoshop et/ou Canva est un plus.Gestion et classement des rushes et de la banque d'images.Aide à la gestion des prototypes et reconditionnement.Customer care (40%)Vous serez au c?ur de la relation client, vous permettant de découvrir et comprendre la chaîne et les flux logistiques qui font vivre un site e-commerce.Interagir directement avec nos clients via l'outil Gorgias, afin de leur fournir une réponse rapide et efficace.Assurer une expérience client exceptionnelle en résolvant leurs problèmes de manière proactive.Analyser et remonter les problèmes récurrents aux services concernés pour améliorer continuellement nos processus et services.Faire remonter les retours et questions clients qui peuvent nourrir nos contenus (FAQ vidéo, tutos taille, entretien?). PROFIL RECHERCHE Vous êtes le ou la candidat(e) idéal(e) si :Compétences vidéo : tournage (smartphone et/ou caméra) et montage en autonomie (CapCut, Premiere Pro ou équivalent). Bonne culture des formats courts (Reels, TikTok, Stories, UGC). L'aisance face caméra est un vrai plus.Compétences techniques : maîtrise des réseaux sociaux. Une connaissance de Shopify, Klaviyo et Gorgias est un plus.Compétences linguistiques : orthographe irréprochable et excellentes capacités rédactionnelles. La maîtrise de l'anglais est un plus.Qualités personnelles : autonomie, créativité, rigueur, aisance relationnelle et envie constante d'apprendre.Vous êtes éligible à une formation Bac+2 à Bac+5 (diplôme validé ou en cours de validation)Poste basé à Paris (75003) à pourvoir dés que possible.Rémunération selon niveau d'études + âge. Formation prise en charge à 100% par l'entreprise.Vous êtes intéressé(e) par cette offre d'emploi en alternance ? Postulez dès maintenant !

MiraklHQI 93

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com . Mirakl in Numbers: 🗓️ Founded in 2012 | Member of French Tech Next40 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success 🏆 Get Things Done: We prioritize action and efficiency for impactful results 🚀 Go Above & Beyond: We tackle challenges proactively and always aim for excellence 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture 🤝 Satisfy & Empower Clients: We're committed to our clients' success The Team You'll Join You'll be part of our International Customer Success team led by Philippe, Director of Customer Success. The team consists of around ten Consultants based across Barcelona and Paris, covering a global portfolio of B2B and B2C accounts. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth. Your Impact Serve as the strategic and functional point of reference for B2B and B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live. Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership. Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance. Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and ensure clients extract maximum value from the platform. Embed AI into your daily workflows — testing agents, providing structured feedback, and applying critical thinking to push the boundaries of how the team operates. What You'll Bring to the Role Experience: 2 to 4 years' experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2B or B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment Master's degree in Business, Management, Finance or a related field Skills: Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs and turning data into actionable recommendations Senior stakeholder management and influence Strategic business advisory and structured problem-solving Strong written, verbal and presentation communication AI literacy with a critical mindset — you already use AI tools and are curious to go further Languages English: Full professional proficiency (required) French: Full professional proficiency (required) Spanish, Italian or Arabic (a real asset) Our Hiring Process We warmly encourage you to apply to any of our roles, even if you think you're not an exact match. Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible. Screening call with Talent Acquisition Interview with the Hiring Manager (business reviews and analytical skills) Values interviews with 3 team members We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations. As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews .

Schneider Electric Sverige ABHQI 81

Join Our Team as Senior Project Manager in Sweden! Do you want to be part of a company that focuses on sustainability, learning, and development while shaping the future of energy management? If yes, we would love to meet you! Schneider Electric is driving digital transformation in the IT industry, impacting technology platforms and Data Centre solutions for our customers. We are looking for a Project Manager to join our Secure Power division in Sweden to be based in our Stockholm office, with a hybrid working model. What drives us at Schneider Electric? For us, impact isn’t just a term paraded across posters or social media; it’s encoded into our culture. After all, Schneider makes companies, infrastructure, buildings, homes, data centers, and entire industries more efficient and sustainable. With us, you’ll contribute to tackling the climate crisis head-on, and accelerating the energy transition the planet urgently needs. There’s a reason why we’re consistently ranked among the most sustainable companies in the world. Here, you can pursue your dream career while actively making a long-term, positive impact on the planet. With us, you’ll contribute to tackling the climate crisis head-on, and accelerating the energy transition the planet urgently needs. What’s more, we help tens of millions of people in underserved communities gain access to energy and education — so you’re making the world a fairer place, too. You’ll sit among colleagues with vastly different personal and professional backgrounds, all united by a vision of a better world. What you’ll do Develop project plans and associated documents. Ensure customer satisfaction and financial performance of your dedicated projects. Manage relationships with customers as well as third parties. Handle stakeholder management and work package control. Oversee duties such as risk management, cost control, and procurement coordination. Support the project team in managing and completing job processes successfully. Provide technical guidance during the important installation and commissioning phases. Validate project statements of work and contract terms. Develop procedures for FAT, SAT, and site logistics. Essential for the Role Degree in Electrical or Mechanical Engineering; a Business degree is a plus. Experience in project management within construction or engineering sectors. Strong ability to build and maintain customer relationships. Demonstrated commitment to task completion and accountability. Experience with Data Center projects is advantageous. Familiarity with construction industry regulations is beneficial. Willingness to travel within Sweden and internationally. Fluency in English and Swedish is desired We are looking for a proactive individual with excellent organizational skills who thrives working in an international project environment and collaborating with our customers! Initiative, responsibility, and a desire to contribute to business success are essential. Why Schneider Electric? Flexibility: With our Global Flexibility at Work policy, and our hybrid work model, we empower our employees for their work-life integration. Career Development: We provide a rich environment for our people to grow and learn every day through our career development model. Good Benefits: Schneider Electric offers a robust benefits package to support our employees such as paid family leave, a culture of wellness and much more. Inclusive Environment: We build a culture of respect where everyone feels safe to be their authentic selves. We are fully committed to inclusion, and our policies and culture reflect this commitment. So, What’s Next? Are you already imagining yourself joining our team? Great — we can’t wait to hear from you. Apply today and help us shape the future of energy management. Where can I find out more? About schneider electric: https://www.youtube.com/watch?v=VbldHPFltQQ We are proudly #1 in the World’s Most Sustainable Corporation 2025

Charlie ABHQI 74

Vill du var med och bygga upp kundupplevelsen i ett snabbväxande startupbolag inom hälsa? Nu söker vi en engagerad och serviceinriktad Customer Agent på deltid. Du blir en del av ett entreprenöriellt bolag inom hälsa som backas av välrenommerade investerare. Här får du möjlighet att vara med och bygga kundservicefunktionen och bidra till att skapa en modern, personlig och professionell kundupplevelse. Om tjänsten I rollen som Customer Agent kommer du främst att arbeta med att hantera kundärenden via e-post och säkerställa att kunderna får snabb, professionell och personlig service. Du får en viktig roll i att tillsammans med teamet utveckla rutiner, arbetssätt och struktur kring kundhanteringen. Tjänsten passar dig som söker ett deltidsarbete och trivs i en startupmiljö där arbetsuppgifterna kan variera och där flexibilitet, initiativförmåga och samarbete är viktigt. I takt med att bolaget växer kan det även finnas möjlighet att arbeta med fler kundkanaler framöver, exempelvis chatt. Omfattning och arbetstider Tjänsten omfattar cirka 12 timmar per vecka, fördelat på 4–5 dagar. Arbetstiderna är förlagda på vardagar mellan kl. 08.00 och 18.00, med ett flexibelt schema. Ett optimalt upplägg är att du kan arbeta kortare pass under flera dagar i veckan och på så sätt bidra till att kundärenden hanteras löpande under kontorstid. Dina huvudsakliga arbetsuppgifter: Hantera inkommande kundärenden via e-post Ge professionell, lösningsorienterad och personlig service Säkerställa en positiv kundupplevelse i alla kontaktytor Vara med och bygga upp rutiner och processer för kundservicefunktionen Arbeta nära övriga team för att säkerställa smidiga kundflöden Din profil: Vi söker dig som är social, kommunikativ och trivs i en roll där du får hjälpa människor och skapa positiva kundmöten. Du är prestigelös, lösningsorienterad och gillar att arbeta i en miljö där tempot är högt och där alla hjälps åt för att nå gemensamma mål. Har tidigare erfarenhet av kundservice Trivs i ett högt tempo och i en föränderlig miljö Flytande i tal och skrift på svenska och engelska Vi tror att du har ett intresse för hälsa Har en annan huvudsaklig sysselsättning Du erbjuds Möjlighet att vara med från början i ett snabbväxande bolag En viktig roll där du får påverka och bygga upp kundservicefunktionen Ett entreprenöriellt team med högt tempo och stark laganda Stor möjlighet till utveckling och eget ansvar En inspirerande arbetsmiljö där initiativ och engagemang uppskattas Du blir en del av ett spännande startupbolag inom wellness Rollen passar dig som trivs i en entreprenöriell miljö där tempot är högt, idéerna många och där man tillsammans hittar lösningar för att driva bolaget framåt inför den planerade lanseringen i slutet av augusti. Anställningen är en deltidsanställning och du utgår från företagets kontor i centrala Stockholm.

Transcom AktiebolagHQI 80

Do you have an interest in cars? Do you also have a passion for building good customer relationships, providing professional service, and working with a lot of responsibility and speak Danish? Then you could be our new colleague! At our company, we deliver world-class customer service in four different languages – Danish, Finnish, Norwegian, and Swedish. You will become part of our Danish team. With us, you will find an inclusive workplace with friendly colleagues and opportunities to grow both professionally and personally. What do we offer you? With us, you get the opportunity to develop and grow as an individual. Here, you can build a career, including in product knowledge and leadership. Your employment begins with an introductory program where you will learn to use the tools needed for the role. We have been named one of Sweden's Career companies for four consecutive years, with 90% of our leaders starting their journey as first-line customer service representatives, and on average, we educate 30 new leaders each year. We work in a pleasant office space in Kista with access to a gym in the building, In addition, we also offer: Pension plan Health insurance Access to a free fitness center and sauna at the office Rikskortet – discounted meals Development opportunities Your role in customer support In your role, you will answer incoming calls, respond to emails, and handle chat inquiries from customers, focusing on financial matters. This can include anything from bills and contracts to financing a product over time. In addition to this, you will provide high-level professional service for a well-known brand and handle various customer inquiries to meet their needs. You strive to provide our customers with a first-class customer experience. You will have a lot of responsibility, but you will never be left without support thanks to our clear routines, a strong team spirit, and high engagement among both colleagues and leaders – at Transcom, we all work as one! Position: CSR (Customer Service Representative) Transcom Work hours: Monday-Friday, 07:50-16:35. Employment type: Full-time (100%) Fixed monthly salary with the possibility of bonuses based on customer satisfaction and efficiency on both team and individual levels. Collective agreement: Call/Contact Center and Market Research companies Employment form: Permanent employment with a 6-month probation period. Start date: 16.11.2026 About you You are someone who loves diving into new things and exploring. We prefer that you are curious, clear in your communication, and easily adapt to the customer's different needs. Furthermore, we are looking for someone with good patience and that extra touch when it comes to service. Above all, you want to work in a company that offers personal development, further education, and the opportunity to grow for those interested. All this within a company that also has a lot of fun at work. Additionally, we are looking for the following qualifications: Fluent in spoken and written Danish. Fluent in spoken and written English. Fluent Swedish is beneficial, but not necessary. You must have completed secondary school. No previous experience in this field is necessary – we focus most on you as a person. The recruitment process: After submitting your application via our website, you will receive an email with a test called Harver. Upon passing the test, the next step is a possible video interview. Interviews are conducted continuously, and the position can be filled before the last application date – so send your application today! For more information about the position, feel free to email us at jobb.sverige@transcom.com. About Transcom Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 28 countries, covering 33 languages. We are driven by innovation and passionate about helping people solve problems. In addition, we are one of Sweden’s largest employers of young people. At Transcom, we are committed – to our customers and to each other. Every day, someone starts their journey with Transcom, and we strive to take the potential that exists today and transform it into skills for the future. Do you want to be known for working hard, being a team player, and supporting others on your team? That’s exactly how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there’s no limit to how far we can go together.

Ravelli Sverige ABHQI 72

VAD SÖKER VI? Vi söker dig som är en god relationsbyggare med ett stort driv. Vi ser gärna att du kompletterar ditt driv och din vinnarskalle med ett hjärtligt engagemang för dina kunder. Det är meriterande om du har erfarenhet av föreningslivet och din arbetslivserfarenhet kommer ifrån försäljningsbranschen. Du har arbetat med uppsökande och rådgivande försäljning sedan tidigare och har ett långsiktigt förhållningssätt till dina kunder. OM RAVELLI: RAVELLI hjälper föreningar/skolklasser att finansiera sin verksamhet eller att få komma i väg på drömklassresan. RAVELLI-mottot är att "alla ska med", där alla barn ska ha råd att idrotta eller få hänga med på klassresan. Vi har sedan 2014 delat ut över 65 miljoner kr till skolklasser och föreningsliv. VAD INNEBÄR ROLLEN: Som Customer Success Manager hos Ravelli ansvarar du för att driva försäljningsprocesser och utveckla affärerna i hela landet. Detta gör du genom att strukturerat söka upp och skapa samarbeten med nya och befintliga föreningar i RAVELLI kundbasen. Dina arbetsuppgifter inkluderar att skapa värde för kunden och hur enkelt de använder sig av vår tjänst. Du driver din egen försäljning och arbetar självständigt med hela försäljningsprocessen från kontakt, avtal, uppföljning, merförsäljning och kundvård. I denna roll rapporterar du till och arbetar nära försäljningsansvariga i Stockholm och blir en del av försäljningsteamet som idag består av 5 personer. Då företaget är inne i en god tillväxtfas finns stora möjligheter för rätt person att växa inom bolaget. VAD ERBJUDER VI? Vårt mål är att du ska trivas och få så mycket hjälp under inlärningsprocessen för att nå framgång. Därför ger vi dig: Säljutbildning Coachning och stöd av chef/kollegor. Positiv inspirerande arbetsplats med varierande arbete. Möjlighet att få växa inom bolaget. Fast + Rörlig lön. Läs gärna mer om RAVELLI: https://www.ravelli.se/om-ravelli/

ChevronHQI 82

EXCITED TO GROW YOUR CAREER? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI #: 1815 ADDRESS: 1601 N COAST HWY OCEANSIDE CA 92054 JOB EXPECTATIONS: • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. • Maintain neat appearance and good personal hygiene in compliance with CSI image standards. • Support and follow established safety, security, quality guidelines as well as CSI’s policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures • Follow federal law and company standards on carding customers for all age restricted products sold at the stations. • Work professionally with vendors and contractors. • Regular and punctual attendance is expected. • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products ESSENTIAL FUNCTIONS: • Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. • Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. • Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. • Actively promote store specials and other marketing programs. • Cross-check price of delivered goods for accuracy. • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) • May perform other duties as assigned by management. REQUIREMENT/QUALIFICATIONS: • Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. • Strong attention to detail. • Ability to handle challenging situations professionally and exercise exceptional judgement. • Ability to work both independently and in team settings. • Must possess required up-to-date food handling certificates, as required by law (in specific locations only). • Cooking/Restaurant experience preferred SUPERVISOR RESPONSIBILITIES: • This position has no supervisory responsibilities TRAVEL: • Rare, limited to required training and coverage for nearby stations. PHYSICAL DEMANDS INCLUDE BUT ARE NOT LIMITED TO: • Ability to stand and walk for long periods of time on hard and uneven surfaces. • Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. • Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. • Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. • Periodic exposure to all outdoor conditions during daylight hours. • Moderate exposure to walk-in coolers and freezers at 34 F or lower. • Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. · Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. · The selected candidate’s compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: · Full-time & Part-time shifts available · Direct Deposit with competitive weekly pay · Health & Wellness packages available for purchase · Education reimbursement program · Shift Differential Pay for select shifts and job titles · Management Bonus Program · Loyalty Service time Program · Commuter benefit Program Compensation Range: $19.00 - $20.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at CSIWFM@Chevron.com.

Vilmorin-MikadoHQI 74

Vilmorin-Mikado is a Franco-Japanese seed company, specialized in the development, production, and marketing of vegetable seeds for professional growers. Supported by a workforce of over 1,000 employees, the company distributes its extensive product range across five continents (in more than 100 countries). Vilmorin-Mikado is part of the Limagrain group-the world's fourth-largest seed company-which operates in the fields of field crop seeds, agri-food products, and cooperative-based commerce. Rattaché.e au siège français de La Ménitré (30 min d'Angers, 30 min de Saumur), votre mission sera de : Définir puis mettre en œuvre la stratégie expérience client, en collectant et analysant les données clients, les indicateurs de performance afin d'améliorer les parcours et la satisfaction client. Manager et accompagner au quotidien une équipe de 4 experts en Marketing Communication international(Digital ; Événementiel ; Création graphique ; Création de contenus.) chargée de créer et déployer des campagnes de lancement produit et de renforcer la marque Vilmorin-Mikado. Piloter des projets stratégiques et transversaux visant à développer l'expérience client et les outils associés (optimisation parcours, création de services/solutions innovantes, amélioration continue.) Contribuer au développement d'une culture orientée client, mobiliser et fédérer les parties prenantes autour des enjeux d'expérience client (collaboration avec la Resp. Communication interne) Participer aux projets transversaux de Vilmorin-Mikado et de Limagrain Vegetable Seeds, contribuer à l'émergence de nouvelles initiatives, accompagner leur déploiement au sein de l'entreprise Pour ce poste la connaissance d'environnements multiculturels et l'anglais professionnel sont obligatoires. Remplacement pour cause de déménagement De formation BAC+5 en commerce, marketing, expérience client ou équivalent, vous justifiez d'une expérience de 8 à 10 ans min. dans le domaine de l'expérience client, acquise dans des environnements complexes et internationaux. De plus, vous bénéficiez d'une expérience managériale avérée pour accompagner des experts. Force de proposition et acteur.trice du changement, vous avez le sens de l'écoute, saurez établir des relations de confiance et d'influence pour mobiliser durablement. Vous maîtrisez les principaux leviers et outils de l'expérience client : CRM, NPS, voix du client, reporting, gestion de projets digitaux et marketing opérationnel ainsi que les enjeux liés à l'intelligence artificielle. Habitué-e aux organisations matricielles, vous faites preuve d'autonomie, d'agilité et de discernement. Vous saurez gérer l'incertitude dans ce poste alliant esprit d'analyse, orientation résultats et culture client.

BH TECHNOLOGIESHQI 74

Cette offre d'emploi est confiée à France Travail par LINDUSTRIE-RECRUTE.FR -Gérer et être responsable de son portefeuille clients : garantir l'installation des produits en conformité avec les spécificités des contrats, organiser et piloter les actions terrain (SAV, installation, désinstallation...), coordonner et suivre l'activité des techniciens rattachés votre secteur, -Recueillir des feedbacks et analyser l'expérience utilisateur en vue de suggérer des points à améliorer ; -Collaborer avec différents services, être à l'écoute des besoins des clients et être en être le relais auprès des équipes commerciales -Diagnostiquer et gérer les défauts de fonctionnement ; -Rédiger des rapports et mettre à jours les comptes clients ; - Vous justifiez d'une expérience confirmée (5 ans minimum) sur un poste similaire, idéalement dans le domaine des technologies connectées ( IOT) ou des services techniques. - Vous êtes reconnu(e) pour vos qualités relationnelles, votre sens du service et votre capacité à résoudre les problèmes avec méthode et réactivité. - Organisé(e), rigoureux(se) et curieux(se), vous savez travailler en équipe tout en restant autonome. - Vous maîtrisez Excel et les outils bureautiques, ainsi que les environnements numériques collaboratifs. - Vous aimez comprendre le fonctionnement technique d'une solution et contribuer à l'amélioration d'un produit.

Ryanair Group HoldingsHQI 76

Job Description In this role, you'll support Ryanair customers with more complex travel-related queries, helping to resolve issues efficiently while delivering an outstanding customer experience. Working in a fast-paced and technology-driven environment, you'll play a key role in supporting millions of passengers across Europe.

RampHQI 93

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE You will be a front-line manager to a group of 6-8 CSMs, who each manage ~60 Activations at a given time in Ramp’s Mid Market portfolio. You will be responsible for developing and standardizing implementation best practices, 1:1 coaching and mentoring, building a repeatable and scalable customer activation motion that enables growth without proportional increases in team size, and working closely with leaders across Sales, Marketing, Operations, Risk, and Product to drive positive outcomes for this segment. As a key member of the Mid Market CSM leadership team, you will have the opportunity to help build and refine Ramp’s customer success and onboarding motion. WHAT YOU'LL DO - Set and maintain a high-performing culture and morale by managing a group of exceptional CSMs to drive thorough and efficient onboarding and product activation for Ramp’s medium/large customers - Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT - Refine best practice playbooks for the CSM team, and improve team output and efficiency over time by optimizing systems and processes - Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions - Act as a voice of the customer and key contributor retaining and expanding Ramp’s Mid Market segment - Build and leverage internal AI tools and Salesforce dashboards to monitor the success of our customers and the performance of the team - Report on team performance and forecast to senior leadership - Represent the CSM team cross-functionally with leaders of other departments WHAT YOU NEED - 5+ years of implementation, CSM or AM experience as an individual contributor, with a proven, consistent track record exceeding goals - 3+ years of experience building and leading implementation or CSM teams with a proven track record of exceeding goals - Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies - Ability to identify trends, translate company strategy into team-level priorities, and drive initiatives that improve team metrics and organizational outcomes - Proven ability to coach teams on selling the full platform, not just individual products; experience driving multi-product adoption, cross-sell, and upsell across a book of business - Track record of pushing pace on input metrics, building repeatable playbooks, and optimizing systems and processes to improve team output - Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams; demonstrated ability to represent Customer Success at a leadership level - Comfort with and curiosity about AI tools and their application to CS workflows; ability to lead a team through AI-driven process transformation and evaluate how AI can augment CSM productivity and customer outcomes - Strong understanding of customer financial workflows, including AP/AR, spend controls, and month-end close processes; ability to coach CSMs on ROI-grounded conversations with controllers and finance leaders - Proficiency in data analytics tools (Salesforce, Looker, and Excel) with the ability to leverage data to drive decisions, create systems, and identify process improvements. NICE TO HAVES - CPA or equivalent accounting certification, or deep working knowledge of accounting software (e.g. NetSuite, QuickBooks, Xero, Sage) - Experience with financial services sales or selling into finance and accounting personas - Experience at a high-growth startup in an enterprise or mid-market customer success environment - Familiarity with contribution profit models or usage-based revenue metrics - Experience leading teams through AI adoption or workflow automation initiatives BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf. OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Bosch GroupHQI 83

Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch  • Reinvent yourself: At Bosch, you will evolve. • Discover new directions: At Bosch, you will find your place. • Balance your life: At Bosch, your job matches your lifestyle. • Celebrate success: At Bosch, we celebrate you. • Be yourself: At Bosch, we value values. • Shape tomorrow: At Bosch, you change lives. Job Description Daily Tasks: • Organize daily orders to ensure correct on-time shipping. • Communicate with various departments on varying topics related to shipping/warehousing. • Work closely with planning team to achieve 100% customer satisfaction and zero customer incidents. • Verify availability of material required for shipment completion. • Proactively conduct analysis in warehouse system to identify reasons behind potential shipment delays and execute corrective action. • Communicate to warehouse personnel all shipping requirements. • Other Workplace Considerations: • Lifting products/materials up to 40 pounds in weight. • Standing, walking, bending and twisting, as required to complete job task • Must be willing to work 2nd Shift and extended hours, including Saturdays as needed Qualifications Basic Qualifications: High School Diploma or GED from in accredited institution  1+ Years of Warehousing Experience 1+ Years of Customer Service experience 1+ Years of Microsoft Applications experience (Word, Outlook, Excel, etc) Preferred qualifications Shipping experience Proficient in English Language (Read and Write) Good computer skills and keyboard proficiency Excellent communication skills Ability to work as part of a Team Warehouse management systems, such as SAP, AS400, etc.)  Additional Information Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable.  Relocation not available In addition to your base compensation, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: www.myboschbenefits.com . Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits. Equal Opportunity Employer, including disability / veterans. Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Baxter InternationalHQI 83

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Job Summary: • The Associate Manager, Customer Service is responsible for managing day-to-day customer service operations, including order management, sales data administration, customer issue resolution, and coordination across commercial and operational teams. • The role ensures that orders and customer information are processed accurately and efficiently, customer service KPIs are monitored, and operational processes comply with relevant requirements. The position also works closely with local and global stakeholders on system improvements, operational projects, cost optimization, and continuous improvement initiatives. Key Responsibilities: Order Management & ERP Operations • Manage and oversee the processing of various order types, including sales orders, returns, discounts, and rentals, using JDE and SAP. • Implement and manage HST order-taking procedures to ensure effective and consistent execution. • Ensure legally required biological data is accurately collected from customers and registered in JDE. • Support the resolution of order-related and system-related issues to maintain smooth daily operations. Sales Data & Performance Tracking • Coordinate the collection of detailed monthly sales data from wholesalers and ensure accurate entry into JDE. • Ensure sales information is processed accurately and on time to support business performance monitoring and commercial decision-making. • Identify and address data or process issues that may impact reporting accuracy or operational efficiency. Customer Service Operations • Manage customer complaints, exceptions, and irregular cases with professionalism and appropriate follow-through. • Monitor key Customer Service KPIs and take proactive action where necessary to support achievement of targets. • Oversee outsourced customer service providers and ensure service expectations are effectively managed. • Support the management and monitoring of the Customer Service budget. Cross-Functional & Global Collaboration • Partner closely with commercial and marketing teams on day-to-day operational requirements and customer-related matters. • Work with global teams to troubleshoot and resolve system-related issues affecting Customer Service operations. • Coordinate across different stakeholders to ensure operational issues are addressed efficiently. • Provide regular updates to global stakeholders on Japan's operational status, key issues, and relevant developments. Compliance & Operational Excellence • Maintain an understanding of relevant regulations and translate requirements into appropriate operational procedures. • Develop, implement, and improve Customer Service processes and procedures as business requirements evolve. • Identify opportunities to improve operational efficiency, accuracy, service quality, and cost effectiveness. • Ensure Customer Service activities are performed in accordance with established processes and applicable requirements. Projects & Continuous Improvement • Lead or support system upgrade initiatives affecting Customer Service and commercial operations. • Drive cost-reduction initiatives related to shipping and operational processes. • Support project planning, implementation, stakeholder coordination, and execution. • Identify opportunities to simplify processes and improve overall Customer Service operations. Education: • Bachelor’s degree in Business Administration, Supply Chain, Operations, Commerce, or a related discipline preferred. Experience: • Relevant experience in Customer Service, Order Management, Sales Operations, Commercial Operations, or Supply Chain. • Experience working with ERP and order management systems; experience with JDE and/or SAP is preferred. • Experience handling different order types and supporting complex customer or operational requirements. • Experience working cross-functionally with commercial, marketing, logistics, finance, or other operational teams. • Experience coordinating with regional or global stakeholders is preferred. • Exposure to regulated industries such as medical devices, healthcare, or pharmaceuticals would be an advantage. • Experience managing outsourced service providers, operational projects, or process improvement initiatives is preferred. Language Requirements: • Business-level proficiency in both Japanese and English, with the ability to communicate effectively with local and global stakeholders. Skills & Competencies: • Strong customer service and problem-solving skills. • Strong attention to detail, particularly when handling orders, customer information, and sales data. • Ability to manage multiple priorities and operational issues simultaneously. • Strong stakeholder management and cross-functional communication skills. • Comfortable working with JDE, SAP, and operational data. • Ability to identify process gaps and drive practical improvements. • Good project coordination and organizational skills. • Ability to work effectively with both local and global stakeholders. • Proactive, accountable, and comfortable taking ownership of operational issues. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose asne job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

Thermo Fisher ScientificHQI 83

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description This is a Southeast Asia Customer Service role, and you will report to the Customer Service, Supervisor. You will drive ownership and responsibility for the day-to-day order fulfillment tasks and provide Excellent Services to our Customers and Channel Partners. You are professional, accountable, Customer centric (Customers First mentality) and enjoy working in a fast-paced matrixed environment. Responsibilities: • Main contact window for customer, channel partner and team member through phone, email, and or meeting mode of communication. • An Account Management by providing proactive communication on any changes or delays and provide alternate options/solutions. • Respond optimally and efficiently to customers inquiries, ranging from quotation, orders, product availability, pricing, delivery, billing, return/replacement, complaints and other forms of documentation (e.g. proof of delivery, etc). This includes preparation of vital documentation to complete the order transactions in a timely manner. • Build strong partnership with other functions such as Sales, Supply Chain & Global Factories to meet Customer's expectations, as well as work with Finance on Accounts Receivables (AR), Accounts Payables (AP) issues and follow up where needed. • Partner with your supervisor to establish team goals, develop action plans, track performance, and identify opportunities for continuous improvement. Oversee daily Quote-to-Cash activities, including orders, returns, replacements, debits, and credits. • Support employee growth through coaching, development planning, training opportunities, and performance reviews. Recognize strong contributions and build a sustainable talent pipeline through succession planning. • Plan, prioritize, and review team workflows and project assignments to ensure operational goals and key performance indicators (KPIs) are achieved. • Take ownership of customer issues, conduct root-cause analysis, coordinate appropriate resources, and drive timely resolution while keeping customers and stakeholders informed. • Apply Practical Process Improvement (PPI) methodologies to lead continuous improvement initiatives. Identify process gaps and recommend process or system enhancements that improve efficiency, productivity, and customer experience. • Communicate customer experience (CX) initiatives and actions across the organization. Lead or contribute to cross-functional, cross-divisional, and company-wide CX initiatives and projects. • Serve as a trusted business partner by understanding divisional strategies and collaborating with commercial teams to support customer retention, business performance, and organic growth. • Ensure compliance with company policies, procedures, ethical standards, service-level agreements, and order fulfilment requirements. Maintain accurate documentation and audit-ready records. • Act as an effective change leader by setting a positive example, communicating clearly, and helping the team navigate change with confidence and engagement. • Take on additional responsibilities, initiatives, and projects as assigned by the Supervisor or Manager. Requirements: • Diploma in Logistics/Supply Chain/Life Science or relevant major • 5 years of experience in Customer Service function • Candidate to be customer service oriented and excellence in phone and email etiquette skills. • Proficiency in ERP like SAP, E1 (Oracle), & MS Office Preferred. • International Trading Knowledge • Fluent in both spoken and written English, additional language skills such as Mandarin, Bahasa Indonesian, Thai, Vietnamese are a plus • Possess attentive listening and problem-solving skills. • Passionate about improving Customer Allegiance Score (CAS). • Curious and accept continuous process improvement. • Self-Starter and quick learner. • Positive and greet changes as opportunities. • Able to work independently, as well as collaborate with peers to work towards a common goal. • Multi-task efficiently in a fast-paced environment. • Communicate with others openly, respectfully and positively in a professional manner. • Demonstrates the ability to operate in a fast paced, multi-tasking environment. • Focuses and anticipates the needs of external and internal customers. Owns the customer experience and consistently delivers on commitments. • Accuracy is required in performing all functions of this position. • Self-starter with enthusiasm and positive attitude. Initiative and good organization skills are extremely valuable to ensure good customer service. • Passionately curious. Sees things from new angles, questions assumptions and conventional thinking. • Resilient and not afraid of changes. Loves taking on difficult challenges and resolving it. • Ability to work independently and yet cohesively in a team environment.

Thermo Fisher ScientificHQI 83

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: At Thermo Fisher Scientific, you'll be part of a team enabling customers to make the world healthier, cleaner and safer. As a Customer Service Team Lead, you'll manage complex customer accounts and provide expert-level support throughout the order-to-delivery cycle. You'll serve as a key liaison between customers and internal teams, ensuring exceptional service delivery while supporting business growth and operational excellence. Working in a dynamic, collaborative environment, you'll handle sophisticated customer requirements, resolve escalated issues, and identify process improvements. You'll build strong relationships with stakeholders across sales, operations, finance and other functions to deliver seamless customer experiences. This role offers excellent opportunities for career development within our innovative organization. Key Responsibilities 1. OTC Operations • Lead and oversee daily Customer Service operations, ensuring effective execution of the end-to-end Order-to-Cash process. • Maintain defined KPIs, including order accuracy, turnaround time, and service level adherence. 2. Order Management • Ensure accurate and timely processing of customer orders from order entry through to delivery fulfillment. • Oversee key order management activities, including pricing validation, order clearing, and preparation of shipping, invoicing, and Letter of Credit (LC) documentation in accordance with company policies. • Monitor and manage order backlog, proactively addressing potential delays and ensuring timely resolution. 3. Customer Experience & Issue Resolution • Manage customer escalations effectively, performing root cause analysis and implementing corrective and preventive actions. • Maintain proactive communication with customers on order status, delays, and mitigation plans to ensure a high level of customer satisfaction. 4. Cross-Functional Coordination • Collaborate closely with internal stakeholders such as BU Leaders. Sales, Finance, Accounting, Legal, and Supply Chain/Planning teams to ensure seamless order execution. • Liaise with global manufacturing sites and third-party vendors across the US, Europe, and APAC regions to meet delivery commitments and customer expectations. 5. Financial & Compliance Management • Partner with Finance and Accounting teams to manage credit-related matters, including Accounts Receivable (AR) and Accounts Payable (AP) issues, ensuring timely follow-up and resolution. • Ensure all order processing activities and documentation are compliant with corporate policies, regulatory requirements, and audit standards. 6. Process Improvement & Reporting • Identify opportunities to improve systems, processes, and tools to enhance operational efficiency and accuracy. • Participate in continuous improvement initiatives and order management projects. • Prepare and review regular reports to track operational performance and support decision-making. 7. Additional Duties • Deliver training and presentations relevant stakeholders on process updates and key initiatives. • Support ad-hoc tasks and projects as assigned. Qualifications: • Bachelor’s Degree in Business, Supply Chain or related field preferred. • At lease 5 years of relevant experience. • Proven experience in order management and customer service roles. • Proficiency in using SAP, MS Office. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Project management skills. • Strong organizational and time management skills. • Ability to handle multiple tasks simultaneously in a fast-paced environment.