Customer Experience Jobs

Trigent Software Private LimitedHQI 75

JD-Key skills and qualifications 4 year college degree or equivalent experience 3-5 years of prior work experience - Customer Experience, Logistics; Excellent analytical and problem solving skills in a complex business structure; Ability to work well under pressure, have the self-confidence and sensitivity to address difficult customer problems; Knowledge of financial negotiable documents i.e. Letters of Credit, Stand-by Letters of Credit; Understanding of financial accounting basics: GAAP (generally accepted accounting principles); SAP or equivalent system-wide application experience, preferably with knowledge of the Sales & Distribution, Project Systems and FICO modules, logistics and distribution expertise with Microsoft Office Suite knowledge; Excellent communication skills both internally and externally across time zones and with customers. Clear Spoken and written English; Ability to develop strong partnership and work well in a team environment; Excellent time management, organization and prioritization skills with a proven record of meeting deadlines.

WNS Global ServicesHQI 78

WNS Global Services is seeking a capable team leader to guide and develop a customer-centric, high-performing team within a dynamic contact centre environment. You will coach, monitor performance, and deliver insights to drive sales and customer satisfaction as the product evolves. The role emphasizes quality assurance, training delivery, and proactive risk management to ensure right-first-time outcomes and secure data integrity aligned with company standards. J-18808-Ljbffr

A.P. Moller - MaerskHQI 78

Maersk, Cape Town, is seeking a Customer Experience Consultant to manage the end-to-end shipment lifecycle for essential services customers, delivering timely resolutions and outstanding service. You will collaborate with internal teams and offshore GSC, build strong relationships with stakeholders, and navigate logistics with analytical, process-driven thinking in a fast-paced international environment. J-18808-Ljbffr

Framtiden i Sverige ABHQI 74

Vill du arbeta i en varierad roll där du skapar förstklassiga upplevelser för kunder från hela världen? Nu söker vi en engagerad och serviceorienterad Customer Experience Manager som vill ta ett helhetsansvar för planering och genomförande av internationella kundbesök! Om rollen: Som Customer Experience Manager blir du en viktig del i ett team vars centrala funktion är att agera kontaktperson för besökande kunder. Du ansvarar för att säkerställa att varje besök genomförs smidigt, professionellt och med hög kvalitet från första kontakt till hemresa. Besöken kan variera från mindre möten till större delegationer och internationella beslutsfattare. Rollen innebär att koordinera allt från logistik och administration till aktiviteter och mottagande på plats. Du samarbetar nära interna funktioner och bidrar till att skapa en positiv och minnesvärd upplevelse för varje gäst. Parallellt med ditt arbete gentemot besökare förekommer även tillhörande administrativt arbete, där du stöttar funktioner internt. Vidare kan resor i tjänsten förekomma. Förekommande arbetsuppgifter: • Planera och samordna nationella och internationella kundbesök • Boka resor, hotell, transporter, restauranger och konferenslokaler • Ta emot och guida gäster vid ankomst • Koordinera program, aktiviteter och event kopplade till besöken • Ha löpande kontakt med kunder och interna intressenter • Säkerställa att lokaler, material och praktiska förberedelser är på plats • Hantera administration och kommunikation före, under och efter besöken Din profil: Skallkrav: • Ett par års erfarenhet från en likvärdig serviceinriktad och koordinerande roll • Administrativ vana • Kommunicerar obehindrat på svenska och engelska i både tal och skrift • Körkort B Meriterande: • Erfarenhet av kundevent, besöksverksamhet eller resekoordinering • Internationell arbetsmiljö eller arbete med kunder från olika länder • Bakgrund från hotell-, konferens- eller besöksnäringen Personliga egenskaper: Vi lägger stor vikt vid din personliga lämplighet för rollen. Du trivs i att arbeta serviceinriktat och gör alltid ditt yttersta för att möta gästers förväntan. Du har lätt för att skapa förtroende, är lösningsfokuserad och trivs med att ta ansvar för flera parallella arbetsmoment. Du har ett öga för detaljer och drivs av att skapa positiva upplevelser för andra. Låter det som du? Välkommen med din ansökan! Om oss: Framtiden är ett rekryterings- och bemanningsföretag med kontor på åtta orter i Sverige. Vi finns för att fler ska älska måndagar! Inom Tech People är vi experter på ingenjörer, med roller för både juniora och seniora profiler inom IT och teknik. Inom Business People är vi experter på ekonomer på alla erfarenhetsnivåer, från specialister, chefer och interimsledare till juniora talanger inom ekonomi/finans, HR, lön och administration. Vår rekrytering bygger på evidensbaserade metoder för en rättvis och träffsäker matchning. Vi gör skillnad genom att hjälpa människor att hitta rätt jobb och rätt kollega. För den här tjänsten kommer du att vara anställd genom Framtiden, vilket innebär att du får fullt stöd och resurser från vårt team Villkor: Startdatum: Efter överenskommelse Placeringsort: Göteborg Omfattning: Heltid Vi tillämpar löpande urval och tjänsten kan komma att tillsättas före sista publiceringsdag. Uppdraget är placerat i säkerhetsklass. Inför anställning krävs att du genomgår en säkerhetsprövning och godkänns enligt gällande bestämmelser för säkerhetsskydd. Detta kan medföra krav på visst medborgarskap.

Tp-8f723eafHQI 76

Teleperformance in Cape Town seeks a Customer Service Agent to deliver high-quality customer care across voice, chat, email and social media. You will connect customers with suitable products and services while meeting KPIs and upholding company values. The role requires matric and at least 6 months of call centre experience, excellent English communication, and a resilient, adaptable attitude in a fast-paced environment. Training and development are provided. J-18808-Ljbffr

PedrosHQI 76

Pedros in Polokwane invites energetic individuals to join our brand-new store launch as cashiers. You will manage customer transactions with accuracy, operate the POS, and help build a fast, friendly counter culture from day one. The role emphasizes numerical accuracy, customer service excellence, and effective communication. Previous cashier experience is preferred, and a polished appearance plus reliable integrity are essential to protect company assets. J-18808-Ljbffr

VuoriHQI 76

Vuori in Gauteng seeks a Retail Assistant Store Manager to help lead the sales team, deliver an exceptional customer experience, and embody Vuori’s brand values through product knowledge and a positive attitude. You’ll oversee daily store operations, motivate the team to hit sales goals in a team-based commission environment, manage inventory, restock, and maintain merchandising standards while staying energetic in a fast-paced retail setting. J-18808-Ljbffr

VisaHQI 86

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description Overview Visa Infinite Access (VIA) is Visa's next-generation digital platform for premium cardholders, delivering benefit discovery, engagement, and access through a global mobile experience. We are seeking a Senior Product Manager to own and evolve key areas of the cardholder experience across the VIA mobile app, customer communications, and customer support ecosystem. This role is responsible for defining, building, and optimizing end-to-end customer experiences that help cardholders discover, access, and receive support for Visa benefits. The ideal candidate combines customer obsession, product execution, operational thinking, and data-driven decision making to deliver seamless experiences at scale. Responsibilities align closely with VIA mobile channel ownership, customer support, communications, and AI-driven servicing capabilities. Key Responsibilities • Own the product roadmap, requirements, and delivery of customer-facing capabilities across the VIA mobile app and customer support experience. • Define and optimize cardholder journeys across onboarding, benefit discovery, engagement, redemption, support, and account management. • Partner with Engineering, Design, Operations, AI, and regional teams to deliver high-quality customer experiences globally. • Drive the evolution of self-service, AI-powered support, and agent-assisted experiences to improve customer satisfaction and operational efficiency. • Translate customer, business, and operational needs into clear product requirements, priorities, and roadmaps. • Manage product backlogs and lead cross-functional execution from concept through launch and iteration. • Define and track KPIs related to customer adoption, engagement, satisfaction, support effectiveness, and product performance. • Leverage customer feedback, analytics, experimentation, and research to identify opportunities and continuously improve the experience. • Support market launches, operational readiness, and ongoing optimization across multiple regions. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. Qualifications Basic Qualifications • 5+ years of Product Management experience. • Experience delivering customer-facing digital products, mobile applications, or digital platforms. • Strong understanding of product development lifecycle and agile delivery methodologies. • Experience defining product requirements, roadmaps, and success metrics. • Strong analytical, communication, and stakeholder management skills. Preferred Qualifications • Experience in mobile applications, fintech, payments, loyalty, travel, or premium consumer experiences. • Experience working on customer support, service operations, conversational AI, or self-service experiences. • Familiarity with customer journey mapping, service design, and user research methodologies. • Experience leveraging product analytics, experimentation, and customer insights to drive decisions. • Ability to operate effectively in a complex, global, cross-functional environment. Ideal Candidate A customer-centric product leader who thinks end-to-end, thrives in ambiguity, and can connect product, technology, operations, and customer support to create exceptional cardholder experiences. This person is equally comfortable defining strategy, driving execution, and using data and customer insights to continuously improve the product. Information for US Applicants For roles located in the US, the estimated salary range for this position is $156,800.00 to $ 251,100.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. Work Hours Varies upon the needs of the department. Travel Requirements This position requires travel 5-10% of the time. Mental/Physical Requirements This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Sanofi

Título del Puesto: Customer Experience Specialist • Ubicación: Ciudad Juarez • Modelo de trabajo: híbrido, trabajo de campo Acerca del Puesto Como CSA , tú serás responsable de gestionar integralmente el circuito hospitalario, asegurando la presencia especializada de Sanofi en las unidades médicas del sector público y promoviendo el posicionamiento, la disponibilidad y la dispensación sostenida de Toujeo. ¿Listo para comenzar? Únete al equipo que transforma la atención de personas con desafíos inmunológicos, enfermedades raras, cánceres y condiciones neurológicas. En Specialty Care, ayudarás a ofrecer tratamientos innovadores que brindan esperanza a pacientes con algunas de las mayores necesidades no cubiertas. Acerca de Sanofi: Somos una empresa biofarmacéutica impulsada por I+D y potenciada por IA, comprometida con mejorar la vida de las personas y entregar un crecimiento convincente. Nuestro profundo entendimiento del sistema inmunológico y pipeline innovador, nos permite inventar medicinas y vacunas que tratan y protegen a millones de personas alrededor del mundo. Juntos, perseguimos los milagros de la ciencia para mejorar la vida de las personas. Responsabilidades Principales: • Generar demanda y activar la prescripción. • Gestionar el territorio con disciplina estratégica. • Navegar y destrabar la burocracia institucional. • Auditar el circuito hospitalario y levantar inteligencia de mercado. • Construir relaciones estratégicas con la cadena de decisión. • Demostrar impacto presupuestal ante decisores administrativos. Acerca de Ti Experiencia: • Mínimo 2 años de experiencia en representación médica o ventas en la industria farmacéutica. • Deseable experiencia en canal institucional (IMSS, ISSSTE o sector descentralizado) y en las áreas terapéuticas de diabetes, endocrinología o metabolismo. • Dominio del circuito hospitalario institucional y del Customer Journey, desde la evaluación médica hasta la dispensación en farmacia. • Experiencia en análisis de consumo histórico (CPM), proyección de demanda y negociación con interlocutores clínicos, administrativos y logísticos. • Capacidad para traducir evidencia clínica en beneficios operativos y presupuestales, como reducción de hospitalizaciones, urgencias y costos. Habilidades blandas y técnicas: • Conocimiento del circuito hospitalario institucional y del proceso de cuadro básico / CPM. • Manejo de CRM (ATV o equivalente), Power BI y plataformas de inteligencia de mercado. • Conocimiento básico de la Ley de Adquisiciones del sector público, insulinas, cadena de frío y farmacoeconomía (deseable). • Habilidades de negociación estratégica, influencia transversal y relacionamiento con equipos multidisciplinarios. • Autogestión, organización territorial, disciplina de ejecución y orientación a resultados de largo plazo. • Toma de decisiones ética e independiente, con criterio para escalar situaciones cuando sea necesario. Educación: • Indispensable: Licenciatura concluida en Ciencias de la Salud, Químico Farmacobiólogo, Medicina, Biología, Nutrición, Administración o carreras afines. • Deseable: Especialización, diplomado o certificación en ventas farmacéuticas, acceso institucional o gestión de salud pública. Idiomas: • Español: Nativo (indispensable). • Inglés: Básico-intermedio (deseable para la lectura de evidencia clínica internacional). Por Qué Elegirnos • Da vida a los milagros de la ciencia junto a un equipo solidario y enfocado en el futuro. • Descubre infinitas oportunidades para desarrollar tu talento e impulsar tu carrera, ya sea mediante una promoción o un movimiento lateral, a nivel local o internacional. • Disfruta de un paquete de beneficios bien diseñado y considerado que reconoce tu contribución y potencia tu impacto. • Genera un impacto significativo a escala global: nuestros medicamentos llegan a más de 100 millones de personas cada año. • Forma parte de una organización más simple, impulsada por lo digital y la IA, que está replanteando la manera en que trabajamos y nos relacionamos con el mundo. • Convierte ideas audaces en lanzamientos innovadores, con múltiples nuevas terapias previstas hasta 2030 y más allá. Persigue el Progreso. Descubre lo Extraordinario. Únete a Sanofi y entra en una nueva era de la ciencia - donde tu crecimiento puede ser tan transformador como el trabajo que hacemos. Invertimos en ti para llegar más lejos, pensar más rápido, y hacer lo que nunca se ha hecho antes. Ayudarás a empujar límites, desafiar convenciones, y construir soluciones más inteligentes que lleguen a las comunidades que servimos. ¿Listo para perseguir los milagros de la ciencia y mejorar la vida de las personas? Persigamos el Progreso y Descubramos lo Extraordinario – juntos. En Sanofi, proporcionamos igualdad de oportunidades a todos independientemente de la raza, color, ascendencia, religión, sexo, origen nacional, orientación sexual, edad, ciudadanía, estado civil, discapacidad o identidad de género. ¡Mira nuestro video ALL IN y consulta nuestras acciones de Diversidad, Equidad e Inclusión en sanofi.com! #LI-LAT #LI-Hybrid Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

CoreHQI 78

iStore, Africa’s largest Apple Premium Reseller, invites applications for an Assistant Manager to lead the iStore team, drive sales, and ensure targets are met across unit, financial, and developmental metrics. You will foster an exceptional customer experience, oversee operations, mentor staff, and collaborate with cross-functional teams to keep iStore synonymous with anything Mac for customers. J-18808-Ljbffr

CloudflareHQI 90

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Location: London, the UK or Lisbon, Portugal About the Department Renewals Account Managers, Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community. What You’ll Do The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals . Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and contribute to critical engagements like Executive Business Reviews. In addition, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency. Key Responsibilities Customer Lifecycle & Success Manage customer engagement across the entire customer lifecycle, from onboarding through renewal. Be a Trusted Advisor to your customers by helping them adopt the Cloudflare products and services to meet their needs and make them successful Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion. Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews. Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services. Commercial & Renewals You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast. Negotiate and execute renewal contracts in accordance with customer objectives. You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare. Analyze data and leverage tools to identify selling opportunities and business value. Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets. Cross-Functional & Operational Management Develop and maintain long-term relationships with stakeholders in your account portfolio. Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer’s stated goals. Manage customer feedback and product needs by providing feature requests to internal partner teams. Able to prioritize effectively to handle multiple deals at the same time. AI Competencies Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries. Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities. Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts. AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward. Qualifications Fluency in English AND Dutch or Swedish (written and spoken). Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales. 2+ years of industry experience, with experience in cloud security and/or performance industries preferred. Bachelor's degree and/or other professional qualifications. Direct experience in commercial sales, negotiation, and deal closure. Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus. Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals Expertise in SaaS retention and sales process and excellent knowledge of value driven sales. Excellent problem solving skills with the ability to creatively achieve resolutions. Compensation ● For Portugal based hires: Estimated annual salary is between €50,000 - €69,000. The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [contact via application link] or via mail at 101 Townsend St. San Francisco, CA 94107.

RobinhoodHQI 93

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features. This role is based in our Denver, CO, and Westlake, TX offices, with In-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding in-person attendance is expected at least 3 days a week. What you’ll do Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools. Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends. Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts. Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment. What you bring A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills. Excellent written and verbal communication skills with the ability to explain complex topics clearly. Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels. Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback. Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges. A Bachelor’s degree or prior experience in the financial services industry is a plus. Experience working in a customer support environment is preferred. Ability to work the required shift for a 24/7 model What we offer Challenging, high-impact work to grow your career. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $21.30 — $25 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $21.30 — $25 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $20.40 — $24 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Cisco SystemsHQI 81

Why Cisco CX? Southeast Asia is undergoing one of the fastest digital and cloud transformations in the world. In Jakarta, our enterprise and service provider customers are investing heavily in modernizing their digital infrastructure. As a Customer Success Specialist (CSS), you won’t just be troubleshooting technology—you will be the strategic technical partner who ensures our largest customers unlock the full power of their software investments. By combining deep architectural expertise with AI-powered telemetry and adoption frameworks, you will shape how leading ASEAN organizations build, operate, and scale their next-generation networks. What You’ll Do You will be the bridge between customer business ambitions, complex technical deployments, and Cisco’s product engineering teams. Architect AI-Driven Technical Adoption Plans (TAPs): Translate business outcomes into clear technical milestones. Leverage telemetry, predictive AI insights, and customer health signals to proactively identify adoption barriers and drive full platform utilization. Lead High-Impact Technical Enablement: Deliver both focused 1:1 architectural consultations and scalable 1:many Expert Insight Series to educate and empower technical leaders across Malaysia, Indonesia, and the broader APJC region. Build Hands-On Labs & Demonstrations: Design realistic customer topologies and lab simulations to validate complex migrations, automation workflows, and edge-case integrations before production rollout. Be the Voice of the Field: Collect real-world customer insights and telemetry data to influence Cisco’s global product roadmap, driving usability, feature enhancements, and serviceability. Drive Cross-Functional Impact: Partner closely with Account Teams, Customer Success Managers (CSMs), Systems Engineers, and Cisco Partners to ensure customer success, contract health, and long-term renewal growth. Mentor & Elevate the Community: Share knowledge across our regional engineering forums, author reusable configuration checklists/scripts, and mentor emerging technical talent across the ASEAN CX team. Who You Are You are a consultative technologist who loves solving complex architectural challenges, building trust with senior customer engineers, and demonstrating measurable value. Experienced Technologist: Bachelor’s degree + 7+ years of relevant experience, or Master’s degree + 4+ years of relevant experience (or equivalent practical industry experience). Certified Expertise: Professional-level certification (e.g., CCNP, DevNet Professional, or equivalent industry credential). Adoption & Lifecycle Acumen: Proven track record in customer success, systems engineering, technical consulting, or post-sales delivery within enterprise or service provider environments. Hands-On & Curious: Comfortable setting up proof-of-concept demos, scripting baseline automation/health-checks, and interpreting telemetry data to guide technical decisions. Storyteller & Communicator: Fluent in English with strong local stakeholder communication skills (Bahasa Malaysia / Bahasa Indonesia proficiency is a strong advantage for local customer engagement). Why You’ll Love Working With Us Global Impact, Local Scale: Work on high-visibility digital transformation projects shaping the digital economies of Malaysia and Indonesia. AI & Continuous Learning: Direct access to cutting-edge AI enablement tools, Cisco CX Academy, and advanced architecture labs. Inclusive & Hybrid Culture: A culture built on hybrid flexibility, psychological safety, and empowering employees to make their best work happen. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Cisco SystemsHQI 81

Location: Germany, Poland or Portugal Travel: 10–25% Meet the Team We are Cisco’s Customer Experience (CX) team, and we are at the forefront of driving digital transformation! We focus on crafting personalized, and predictive experiences that ensure our customers realize the absolute maximum value from their technology investments. We are a high-energy, diverse team that prioritizes fearless innovation, simplicity, and customer-centricity to set bold new industry standards! Together, we collaborate closely across Sales, Engineering, and Partner ecosystems to accelerate software adoption, de-risk complex deployments, and redefine the future of service delivery in the AI era. Your Impact As our Customer Success Specialist (CSS), you will partner with us to ensure seamless software adoption, rapid value realization, and sustainable business growth! By harnessing AI driven insights and a deep technical understanding of customer environments, you will tailor impactful adoption strategies that unlock the full power of Cisco architectures. You will proactively orchestrate Technical Adoption Plans (TAPs) that align with customer goals to improve technology investments and drive full utilization. In this high-visibility role, you will act as a trusted technical advisor, leading interactive alignment workshops and delivering scaled 1:many Insight Series that inspire customer confidence and accelerate outcomes! You will be our Technology Evangelist—bridging the gap between our customers and Cisco Product teams by transforming real-world field telemetry into groundbreaking usability and serviceability enhancements What You'll Do Drive Strategic Adoption Journeys: Lead complex, high-impact adoption strategies across enterprise customer segments, using AI analytics to guide planning and accelerate lifecycle delivery. Orchestrate Technical Adoption Planning (TAP): Coordinate TAP execution across cross-functional teams, integrating technical achievements with broader account strategies, renewal motions, and business expansion goals. Deliver High-Impact Enablement & Reviews: Facilitate executive briefings, architecture-specific workshops, and scaled 1:many Insight Series that empower customer teams and measure tangible business outcomes. De-Risk Deployments with Advanced Telemetry & Labs: Integrate advanced telemetry and AI models, crafting multi-domain validation labs to detail 'known-good' patterns and dynamically resolve complex blockers. Evangelize & Partner Across Cisco: Translate field signals into product improvements in direct collaboration with Product Engineering, while partnering with Sales, CXMs, and CSMs to elevate customer success. Lead & Mentor: Collaborate across regional and global teams, mentoring technical talent and crafting the future of our CSS community. Minimum Qualifications: • Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, Electrical Engineering or related field. Or industry equivalent such as CCNP in either Data Center, Service Provider or Routing & Switching. Equivalent experience will also be considered. • Minimum 8 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard methodologies related to Data Center domain. • Practical experience in configuring, supporting and troubleshooting data center networks, working with Data Center Network design and deployment • Deep hands-on expertise in modern data center infrastructure, including core networking protocols (such as BGP, QoS, and switching) combined with practical experience in a variety of data center technologies, such as compute and storage resources (e.g., SAN, GPUs, FPGAs), virtualization and container platforms (e.g., Red Hat, Kubernetes, OpenShift, OpenStack), or data center overlay technologies (e.g., VXLAN EVPN, GENEVE). Preferred Qualifications: • Experience with automation practices such as Infrastructure as code, CI/CD pipelines • Experience across data center operational domains, such as management and visibility tools or open-source monitoring (e.g., ELK, TIG stack), storage protocols and technologies (e.g., SAN, FC, FCoE), and data center security and segmentation practices. • Understanding and experience with public cloud providers and integration with on-premises infrastructure. • Expert level certifications such as CCIE in Data Center/Routing and switching or CCDE and industry equivalents • U nderstanding of building high-performance, lossless Ethernet fabrics for AI workloads, including proficiency in RoCEv2 and/or InfiniBand, complemented by a practical grasp of automation practices such as Zero-Touch Provisioning via API integration . Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Cisco SystemsHQI 86

This is a remote role anywhere in Western Canada. Meet the Team The Customer Success team at Splunk, a Cisco company, partners directly with enterprise organizations to accelerate digital resilience and maximize the business value of their technology investments. We serve as trusted strategic advisors, guiding customers through progressive adoption journeys across cybersecurity, observability, and IT operations platforms. Our team culture is collaborative, customer-obsessed, and agile, combining deep technical domain expertise with consultative relationship-building. Working at the forefront of the Cisco and Splunk integration, you will help leading global enterprises solve complex operational challenges, optimize data utilization, and achieve measurable business outcomes. Your Impact The Customer Success Specialist plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide mentorship on standard methodologies for Splunk Cloud and Enterprise deployments. The Customer Success Specialist also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues. The Customer Success Specialist will proactively develop and orchestrate technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize Splunk investments and promote the full utilization of Splunk technologies. By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently. What you'll get to do ● Act as a point of contact for technical health issues and partner with escalation management for Public Sector customers. ● Oversee TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motion ● Provide mentorship, planning, and recommendations for a customer’s overall technical health. ● Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows. ● Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery. ● Assess cloud overages and leverage appropriate services for workload optimization. ● Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance. Minimum Qualifications ● 3+ years in technical support, professional services, systems administration/engineering or related experience ● 2+ yrs experience building customer relationships and handling commercial accounts. ● Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders. ● Work independently and as part of a team ● Occasional travel may be required. ● Splunk Architect Certification achieved within year of start Preferred Qualifications ● BA/BS technical degree ● Knowledge of software development process and technical environments ● Familiarity with Splunk-related products ● Other industry certifications from AWS, Google, and Azure Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $97,400.00 to $123,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees • Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next • Additional paid time away may be requested to deal with critical or emergency issues for family members • Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: • .75% of incentive target for each 1% of revenue attainment up to 50% of quota; • 1.5% of incentive target for each 1% of attainment between 50% and 75%; • 1% of incentive target for each 1% of attainment between 75% and 100%; and • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $122,000.00 - $177,800.00 Non-Metro New York state & Washington state: $110,100.00 - $160,400.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisco SystemsHQI 83

Role: Solutions Engineer (Customer Experience) Location: Bangalore, India MEET THE TEAM We are looking for a deep technical authority based in India to join us as a Customer Experience Solutions Engineer. This isn't just about knowing a product; it’s about being the master of the CCaaS domain. You will be the definitive authority who our customers and internal teams turn to for solving the most sophisticated challenges in the India market. If you are a technologist who thrives on deep technical challenges and wants to be the recognized authority in your field, we want to talk to you! WHY CISCO? At Cisco, you aren't just selling software; you are architecting the future of customer engagement. Unlike single-point solutions, Cisco offers a unique ecosystem advantage, integrating best-in-class networking, security, and collaboration tools into a unified CX platform. You will become a trusted advisor, delivering measurable business outcomes for India’s most influential organizations. YOUR IMPACT As a Customer Experience Solutions Engineer at Cisco in India, you will be the technical authority for our CX architecture. You will act as the driving force behind our most impactful sales, demonstrating undeniable expertise and winning the trust of India's largest enterprises through your deep knowledge of CCaaS, AI, WFM and QM. Your mastery will be the key that unlocks our customers' success and delivers tangible business outcomes. You will have a profound strategic impact, serving as the technical architect of digital transformation for India’s most influential organizations, directly shaping how they engage with their customers at scale. IN THIS ROLE, YOU WILL: • Drive Technical Leadership: Champion our technical vision within the CCaaS market by partnering with clients to solve complex challenges. You will lead technical discovery and architect sophisticated proof of values that demonstrate the tangible business value and unique competitive advantage of Cisco’s solutions. • Master and Promote: Serve as the go-to authority for the Cisco Contact Center ecosystem. You will articulate its vision, strategy, and technical details—from omnichannel routing to AI-driven agent assistance—to audiences ranging from engineers to C-suite executives. • Focus on Customer Outcomes: Partner with customers to understand their unique business goals, designing and validating solutions that deliver measurable success and operational excellence. • Win as a Team: Partner with Account Managers to provide the critical domain expertise needed to win strategic opportunities. You are the authoritative voice on the account team. • Mentor and Scale Expertise: Act as a force multiplier, mentoring and enabling the broader SE community in India on CCaaS, AI, WFM and QM technologies. • Influence Product Direction: Serve as a critical feedback loop to Cisco's global engineering and business units. Your real-world insights from the India market will directly influence the roadmap and future of our products. MINIMUM QUALIFICATIONS • 5+ years of experience in a pre-sales engineering or a similar deep technical role • 5+ years of broad and deep technical knowledge in CCaaS architectures, omnichannel routing, and contact center operational workflows (including on-premises and cloud deployments). • Demonstrated experience in designing and implementing solutions that leverage AI for customer engagement (e.g., virtual agents, sentiment analysis, automated self-service optimization). • Demonstrable experience building and maintaining positive relationships with customers and partners in the India market. • Excellent communication and presentation skills • Bachelor’s degree in Computer Science, Engineering, or a related field. PREFERRED QUALIFICATIONS • Experience with CRM, WFM and QM solutions is highly desirable. • Strong understanding of automation, APIs, and programmability (JavaScript, Python, REST APIs) within the CCaaS domain. • Recognized as a subject matter expert (SME) with a reputation for technical excellence; experience in public speaking and writing technical content. • Relevant industry certifications (e.g., CCIE Collaboration, Cloud Architecture certifications from AWS/Azure/GCP). Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Disclaimer To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will: • be in direct response to an application you have submitted through the company career site • begin with screening or an interview • originate from a Cisco email address, and • be conducted across email, phone, or WebEx Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com , do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport. If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams.

Cisco SystemsHQI 83

Why Cisco CX? Southeast Asia is undergoing one of the fastest digital and cloud transformations in the world. In Kuala Lumpur, our enterprise and service provider customers are investing heavily in modernizing their digital infrastructure. As a Customer Success Specialist (CSS), you won’t just be troubleshooting technology—you will be the strategic technical partner who ensures our largest customers unlock the full power of their software investments. By combining deep architectural expertise with AI-powered telemetry and adoption frameworks, you will shape how leading ASEAN organizations build, operate, and scale their next-generation networks. What You’ll Do You will be the bridge between customer business ambitions, complex technical deployments, and Cisco’s product engineering teams. Architect AI-Driven Technical Adoption Plans (TAPs): Translate business outcomes into clear technical milestones. Leverage telemetry, predictive AI insights, and customer health signals to proactively identify adoption barriers and drive full platform utilization. Lead High-Impact Technical Enablement: Deliver both focused 1:1 architectural consultations and scalable 1:many Expert Insight Series to educate and empower technical leaders across Malaysia, Indonesia, and the broader APJC region. Build Hands-On Labs & Demonstrations: Design realistic customer topologies and lab simulations to validate complex migrations, automation workflows, and edge-case integrations before production rollout. Be the Voice of the Field: Collect real-world customer insights and telemetry data to influence Cisco’s global product roadmap, driving usability, feature enhancements, and serviceability. Drive Cross-Functional Impact: Partner closely with Account Teams, Customer Success Managers (CSMs), Systems Engineers, and Cisco Partners to ensure customer success, contract health, and long-term renewal growth. Mentor & Elevate the Community: Share knowledge across our regional engineering forums, author reusable configuration checklists/scripts, and mentor emerging technical talent across the ASEAN CX team. Who You Are You are a consultative technologist who loves solving complex architectural challenges, building trust with senior customer engineers, and demonstrating measurable value. Experienced Technologist: Bachelor’s degree + 7+ years of relevant experience, or Master’s degree + 4+ years of relevant experience (or equivalent practical industry experience). Certified Expertise: Professional-level certification (e.g., CCNP, DevNet Professional, or equivalent industry credential). Adoption & Lifecycle Acumen: Proven track record in customer success, systems engineering, technical consulting, or post-sales delivery within enterprise or service provider environments. Hands-On & Curious: Comfortable setting up proof-of-concept demos, scripting baseline automation/health-checks, and interpreting telemetry data to guide technical decisions. Storyteller & Communicator: Fluent in English with strong local stakeholder communication skills (Bahasa Malaysia / Bahasa Indonesia proficiency is a strong advantage for local customer engagement). Why You’ll Love Working With Us Global Impact, Local Scale: Work on high-visibility digital transformation projects shaping the digital economies of Malaysia and Indonesia. AI & Continuous Learning: Direct access to cutting-edge AI enablement tools, Cisco CX Academy, and advanced architecture labs. Inclusive & Hybrid Culture: A culture built on hybrid flexibility, psychological safety, and empowering employees to make their best work happen. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

RobinhoodHQI 91

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible. We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features. This role is based in our Denver, CO, and Westlake, TX offices, with In-person attendance expected 5 days per week during the 6-week onboarding period. After onboarding in-person attendance is expected at least 3 days a week. What you’ll do Provide an exceptional experience for customers through phone, email, and chat channels, helping them navigate financial topics and platform tools. Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends. Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts. Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment. What you bring A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills. Excellent written and verbal communication skills with the ability to explain complex topics clearly. Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels. Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback. Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges. A Bachelor’s degree or prior experience in the financial services industry is a plus. Experience working in a customer support environment is preferred. Ability to work the required shift for a 24/7 model What we offer Challenging, high-impact work to grow your career. Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds. Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not. Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $21.30 — $25 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $21.30 — $25 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $20.40 — $24 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process. These tools enhance the efficiency and consistency of our hiring process; however, all hiring decisions are made by our hiring teams. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Indigo Books & MusicHQI 73

Job Description You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

Bosch GroupHQI 83

Company Description We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.  From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating. It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.  As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.  If that sounds like something you’d like to be a part of, we’d love to meet you.  Come and work #LikeABosch at Worcester Bosch. Job Description We are excited to offer you the opportunity to join our Contact Centre team as a Customer Experience Advanced Apprentice! Our Contact Centre is a fast paced hub of customer interactions, with a strong culture of collaboration and understanding to ensure our customers receive the service Worcester Bosch is renowned for.   In this role, you will be responsible for: • The coordination and maintenance of departmental training and operational resources, ensuring all moderation kits, equipment, and supplies are appropriately stored, maintained, and readily available. • This role oversees the organisation of training room availability, auditing training materials, and maintaining the internal Knowledgebase System and Training Matrix to ensure information is accurate, up to date, and compliant. • The role also includes editing and coordinating the departmental newsletter, identifying and recommending improvements to training programmes based on individual and team needs, and supporting effective communication between Advisors and the Leadership Team. • Acting as a spokesperson for collaboration, the role promotes engagement, knowledge sharing, and strong communication across the department.   Interested? Upload your CV today! Qualifications Right To Work: please ensure you have valid Right To Work in the UK status for the duration of the contract term. This is a 2-year fixed term role. Our ideal candidate must have: • A degree in a relevant capacity • Strong communication skills • Strong presentation skills • A keen eye for detail • An ability to act as a bridge between different levels of the organisation Our ideal candidate should have: • Experience working in a Customer Setting • Experience using Microsoft Platforms Additional Information Deadline for Applications: 06/11/2026 Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible. Expected Start Date: Early January Please note that this date is advisory and can be flexible within reason. Contract Duration: 2 years Working Hours : 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak Working with us comes with the following benefits: • 25 days annual leave per year plus bank holidays (pro-rata for your first year) • Eligibility for our Company Performance Bonus • Enhanced pension contributions • Access to the Perkbox and My Benefits platforms giving access to discounts, group income protection and death in service benefits • Employee Assistance Programme and Virtual GP • Discounts on products from across the Bosch Group • Subsidised onsite café and canteen • Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme. • Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events • Volunteering days • Policy to support growing families • Access to self-service training platform containing over 200 Bosch approved programmes • Networking opportunities across Bosch UK including a mentoring programme • And more! We welcome applications from a range of candidates but please note that to apply for this position you must have the right to live and work in the UK from the start date of employment and for the duration of your employment.